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Holiday Inn Express Wakefield

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Queen Street, Wakefield WF1 1JU, England
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Holiday Inn Express Wakefield
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Holiday Inn Express Wakefield
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62 reviews from our community

Traveler rating
    38
    14
    7
    1
    2
See reviews for
11
14
4
21
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Maidstone, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed today NEW via mobile

Hotel was nearly brand new at time of visit.location excellent.reception area bit crowded at busy times,could have been bigger.lifts not reliable,(probably teething trouble).The staff,rooms and breakfast "wonderful"..definitely the place to stay in Wakefield .Well done Holiday Inn.

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Manchester, United Kingdom
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for a one night break, to go watch a band and then the Rugby the next day. We arrived quite late due to working, and found that there was no parking on the hotels car park, and was directed to the Multi storey car park across the road. One of us booked in while the... More 

Was this review helpful? Yes 1
Emma P, General Manager at Holiday Inn Express Wakefield, responded to this review

Dear Guest, I am sorry to hear that your overall stay was not to your expectations - I have looked into you concerns especially in regards to staff attitude and please be rest assured I take this matter seriously. In regards to the Double beds, I can confirm that these beds are standard double beds, and not 3/4 and the... More 

Scarborough, United Kingdom
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great central location. Reception area very efficient. Staff friendly and welcoming. Checked ourselves in but when I went down to help my son and his family several groups of men were checking so this delayed us quite a bit. The rooms were lovely and clean but this was a family room for four but we only had two mugs. The... More 

Was this review helpful? Yes
Emma P, General Manager at Holiday Inn Express Wakefield, responded to this review

Dear Guest, Thank you for taking the time to write such a wonderful review, I am however sorry to hear that your room was located on a low floor - and I will personally look into this as we try and accommodate all families on higher floors to avoid any weekend disruption as we possibly can. I do hope that... More 

Milton Keynes, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent customer service. You really felt like they cared about your individual needs. We were travelling with a baby. They thoughtfully called us to see if we would like a cot. The cot was set up perfectly when we arrived. They also place us on the top floor where it was the quietest. We couldn't have asked for more.

Was this review helpful? Yes
Emma P, General Manager at Holiday Inn Express Wakefield, responded to this review

Dear Guest, I would like to thank you for taking the time to write a review, and I would also like to thank you for pointing out the customer service I have passed your kind comments onto the team who I know they will appreciate the recognition of the hard work they put in. I do hope we can welcome... More 

Ayr, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is ideally located for city centre and was clean and modern with polite staff and good food. Recommend for a short stay ***** I didn't like the room I was allocated and they changed it without any bother. Big modern bathroom and air con.

Was this review helpful? Yes
Emma P, General Manager at Holiday Inn Express Wakefield, responded to this review

Dear Guest, Thank you for taking the time to write a review and I am pleased to hear you enjoyed your overall stay at the hotel. I do hope we can welcome you back to the hotel again soon. Kind Regards Emma More 

1 review
5 of 5 stars Reviewed 1 week ago

I recently stayed at the holiday inn express at wakefield for 3 weeks with work. Could not have ask for better staff or service. Always help at hand. Great stay. Close to shopping centre and pubs. Will visit again for leisure visit :) Thank you.

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Emma P, General Manager at Holiday Inn Express Wakefield, responded to this review

Dear Guest Thank you for taking the time to write such a kind review, it was great having you stay with us over the last 3 weeks and I do hope we can welcome you back for a leisure stay again soon. Kind Regards Emma More 

Worcestershire, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been staying with HIEx Wakefield since it opened last November (2014). In fact I was the first paying guest. This review is glowing - not because I am in their lap, but I genuinely believe the hotel ffers a great location and facilities for the price I pay. Nothing has ever been too much trouble to accommodate me... More 

Was this review helpful? Yes
Emma P, General Manager at Holiday Inn Express Wakefield, responded to this review

Dear Mr Crellin, Thank you for taking the time to write a review and great to see you are still enjoying our hospitality after staying with us for such a long time now - it will be a shame to say goodbye when the time comes, but I do hope you will come back and see us. Kind Regards Emma More 

Duffield, United Kingdom
Top Contributor
64 reviews 64 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night here while in Wakefield for a concert. Really impressed - everything's clean and new and very well-run. Check-in was very friendly and hassle-free. Had a top-floor room, really nice and quiet for a central location - and lovely views over Wakefield and the countryside around. Breakfast was in the room-rate and was really good too. Just... More 

Was this review helpful? Yes
Emma P, General Manager at Holiday Inn Express Wakefield, responded to this review

Dear Guest, Thank you for taking the time to write a review on Trip Advisor, and I am pleased to see you enjoyed your stay with us. I have passed your comments over to the team also, and we all hope we can welcome you back to the hotel again soon. Kind Regards Emma More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well what can I say just got back from living here for 3 weeks due to work and can honestly say the staff are amazing friendly and great customer service, anything we wanted they'd be happy to help , food was lovely and rooms were brilliantly cleaned, me and my team were very impressed and happy , would highly recommend... More 

Was this review helpful? Yes 1
Emma P, General Manager at Holiday Inn Express Wakefield, responded to this review

Dear Guest, Thank you for your kind comments, and I am really pleased to see you enjoyed your stay - thank you all for your lovely parting gifts and signed t shirt that has taken pride of place in the back office. I do hope you come back soon, maybe on a leisure visit as we would love to see... More 

Bridlington, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great value and a great location, right in the middle of town. Reception staff were curt and formal (except for a lovely young man on in the morning) which was fine but so unlike Yorkshire folk. The room was very comfortable and clean like all holiday inn express hotels. The free breakfast was ok, sufficient to get the metabolism going.... More 

Was this review helpful? Yes
Emma P, General Manager at Holiday Inn Express Wakefield, responded to this review

Dear Guest, Thank you for taking the time to write a review on trip advisor and I am pleased to see that your overall stay was pleasant - I am a little concerned that you say management children where in the reception and kitchen and I would appreciate a it if you could contact me and give me further details... More 

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