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Bannatyne Hotel Darlington

Certificate of Excellence
Southend Avenue, Darlington DL3 7HZ, England
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Very good
(3)
Bannatyne Hotel Darlington
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Bannatyne Hotel Darlington
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566 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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    (136)
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North
Top Contributor
52 reviews 52 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed yesterday NEW

This hotel deleted my comments as they were negative which only highlights how shocking a place it is. Really poor staff and service, bordering in rude. Rip off prices and a totally stale atmosphere. Great bars nearby - avoid this place.

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Derby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

In my opinion this hotel is overpriced for the service it offers, and it show's quite clearly how they still make money despite the deals they offer. I have travelled a lot and stopped in many hotels, for the price I had paid I was very disappointed with what greeted me on my arrival. I wanted to treat my Mum... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear iamkingy Thank you for sharing your comprehensive feedback following your Spa Break with us. I am pleased that there were so many aspects of your hotel stay that your enjoyed including friendly staff, high levels of cleanliness and an excellent steak. I am sorry that you found our decor to be dated. As a Grade II listed building we... More 

Hartlepool, England, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

This was our second visit to Bannatynes Darlington and we couldn't be happier. From our arrival to departure we couldn't hae asked for more, attentive service, excellent food and a wonderful spa experience. Feel completely refreshed and will definitely visit again. Excellent value for money and would highly recommend.

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear Phil I Thank you for sharing your lovely feedback following your return visit to stay with us. I am thrilled that you both had such an amazing stay and to know that 'From our arrival to departure you couldn't have asked for more' is very rewarding and I look forward to sharing your feedback with the staff. Thank you... More 

hartlepool
Top Contributor
74 reviews 74 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed a Saturday night and the exec room we booked was a bit on the small side and honestly not sure it was an exec room to be honest. It was ok but a little dated and no double glazing meant a bit of noise even on the top floor. The staff were friendly and helpful though. We are... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear andyquinn Thank you for sharing your feedback following your stay at the weekend. I am pleased that you enjoyed a friendly service, hearty breakfast, high level of cleanliness and our central location. Your Executive Room was located in the original part of our Grade II listed town house and offers original features, including the windows. We do have rooms... More 

Lichfield, UK
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Last minute stay, good hotel, great breakfast, good rate £80 per night, good location. Room was a little hot, but great shower, comfortable bed, free wifi. Booked direct for cheaper price, hotel.com wanted £150, donuts well worth asking the hotel for a price.

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ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear JohnLichfield_UK Thank you for taking the time to share your feedback following your recent, last minute stay with us. I am so pleased that you enjoyed so many aspects of your stay and felt your visit represented great value for money. Thank you also, for the advice to potential visitors to contact us directly to secure the best rates.... More 

Liverpool
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I know it was once a grand residence...but. It's starting to show its age. Rooms are a bit small and for some unknown reason the place is boiling. Even without the heating on in the room it is unbearably hot. I think Duncan is resting on his laurels here and happy to get the cash for weddings and to be... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear elizaandrina Thank you for choosing to stay with us and for sharing your feedback. I am sorry if you were disappointed in our beautiful building. As a Grade II listed town house, well over 200 years old, I think the building remains remarkably elegant, set in picturesque grounds and we have embraced all the original features of the property,... More 

Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Received this trip as anniversary gift. Stay throughout was fantastic. Staff from start to finish excellent. Hotel rooms and public areas lovely. Deal included breakfast and afternoon tea which were both excellent. Food was fresh and warm. We also used restaurant for dinner in the evening and again food was great. Great prices and service. We stayed in Superior room... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear amanda186534 Thank you so much for sharing your lovely feedback following your recent stay with us. I am delighted that you have had such a wonderful time and enjoyed every element of your visit including your room, excellent service, quality food and the fantastic leisure facilities that are available to all guests. Thank you again for taking the time... More 

Durham, United Kingdom
Top Contributor
140 reviews 140 reviews
45 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don't know where to even start to try to explain just how amazing the hotel and the staff were for my wedding (they always are amazing mind as I've visited the hotel many a time). They provided myself and my Husband with the most perfect wedding that was beyond even our dreams. The grounds are stunning for photographs both... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear Likestotravelallover Huge congratulations on your perfect wedding day and thank you for sharing your lovely feedback. It is our honour to be involved in people's special day and to know that the work from the team, on the run up to and on the big day, is appreciated, is very rewarding for us. I am so pleased that your... More 

Dunfermline, Fife
Top Contributor
65 reviews 65 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here many times over the last 7 years and never been disappointed. Rooms are good and clean and the staff are always friendly. The food in Maxine's is very good and breakfast is of a good quality.

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ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear Mattscot Thank you for your feedback. As a frequent guest at the hotel is it fantastic to know that, after 7 years of staying here, that you consistently enjoy high standards of cleanliness, food quality and service from the staff. I look forward to sharing your feedback with the team. Thank you again for your feedback and we look... More 

Middlesbrough, England
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here with my partner as part of a spa overnight break given to us as a gift having recently had a baby with the aim to relax have some time together and get some sleep... The spa was lovely though the pool was more of a gym pool than spa pool, with the many gym goers taking the... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear Lauren19 Thank you for choosing Bannatyne Hotel, Darlington for your recent spa break and for taking the time to share your feedback. I am pleased that you enjoyed so many aspects of your stay including your spa treatments, our beautiful hotel, food quality, friendly service and complimentary WiFi. I offer my apologies that your nights sleep was impacted by... More 

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