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Bannatyne Hotel Darlington

Certificate of Excellence
Southend Avenue, Darlington DL3 7HZ, England
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1 room 1 adult
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Bannatyne Hotel Darlington
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687 Reviews from our TripAdvisor Community

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Yorkshire, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

I can't rate this place highly enough. They were wonderful and even gave my Dad a card. Food was lovely and well organised service( even when the guests had forgotten what they had ordered). They made the event no hassle at all. Some of my family stayed over too. I would recommend this hotel for any event. Brilliant, Thank you... More 

Helpful?
Thank davis450
Level Contributor
71 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Enjoyed a relaxing break at the hotel. The room was clean and comfortable. Nothing spoiled the break but I note the following: - shame the shampoo, shower gel etc were very very watered down - the large sofa chair in our room (36) is oversized for the room, i don't think it suits the room and it cluttered the lovely... More 

Helpful?
Thank Clembo81
Rotherham, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Had an excellent spa break here celebrating my mother's 70th Birthday. We had amazing treatments of massage and facial at the spa health club and had use of all the facilities included. The sauna and jacuzzi were lovely. We enjoyed a beautifully cooked and well presented 2 course meal in the evening and buffet breakfast. The staff were very friendly,... More 

Helpful?
Thank EllieandGary
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear EllieandGary Thank you for choosing Bannatyne Hotel, Darlington as the location to celebrate your Mum's 70th birthday. I am delighted that you both had such a lovely time. Thank you for your feedback on the food quality and service you received, I look forward to sharing your review with the team. Thank you again for your time and we... More 

Newcastle, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second time here; the first time we stayed was two years ago around the same time. I bought this as a treat for my mum who has been desperate to go back. We were very excited considering the standard of service we received two years back, and this time was no different. Amazing service throughout our stay.... More 

Helpful?
Thank SarahMC691
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear SarahMC691 Thank you for choosing Bannatyne Hotel, Darlington for your Spa Break. I was delighted to read your feedback and to learn that you enjoyed your stay and experienced "amazing service throughout". To know that as a returning guest, you have enjoyed such consistently high standards of room quality, service and spa treatments is very rewarding for the team... More 

Darlington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed here before and enjoyed my stay. This time they have painted the airless corridor outside my room at the end of the hotel furthest from the reception - and very hard to find as the signs are now grey writing in a grey back ground. Broken toilet seat, peeling paint, lumpy bed and tiny TV. The room... More 

Helpful?
2 Thank Richard H
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear Richard H Thank you for taking the time to share your feedback following your stay with us. I am pleased that you have enjoyed previous stays but offer my sincere apologies that this recent stay was a disappointment to you. We are undergoing redecoration in many of or communal areas and the new colour scheme, wall art and signage... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic break, excellent value for money. Everything about our stay was just perfect from the room to the food to the staff to our spa treatments. Package included afternoon tea, 2 course evening meal, bottle of champagne, 1 night stay, breakfast, access to spa and 1 hour of treatments. The shopping area of Darlington is in walking distance with plenty... More 

Helpful?
1 Thank cathytaylor10
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear cathytaylor10 Thank you so much for your lovely review following your Spa Break with us. I am thrilled that everything about your stay was "just perfect". We do appreciate the time taken to share your feedback and for your recommendation. We hope you make the stay a regular treat. Thank you again for your time and we look forward... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Booked for a birthday meal. Very good food with varied choice of menu, staff friendly and helpful, specific requests carried out perfectly. Private dining room for 12 people - would recommend it for similar function. good value

Helpful?
Thank Jacqueline N
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear Jacqueline N Thank you for choosing to celebrate your birthday meal with us and I am delighted that you found the staff, the service and the private location so enjoyable and that you would recommend us to other diners. Thank you for taking the time to share your feedback and we do hope to see you again soon. Kind... More 

London, UK
Level Contributor
64 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We've just got back from a 2 night stay at the hotel for my sister's wedding and I can not praise this hotel highly enough. My sister had the honeymoon room which was gorgeous with a four poster bed and a newly refurbished beautiful bathroom. The staff were amazing and made sure the wedding went along without a hitch, every... More 

Helpful?
Thank Mandy_Reen
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear Mandy_Reen Thank you so much for your lovely review following your stay with us to celebrate your sister's wedding day. I am delighted that you enjoyed such a fantastic day and that all aspects of the expereince including the four poster suite, the service from the team and food quality, exceeded your expectations. Thank you for taking the time... More 

Darlington, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We attended a wedding here recently and were made to feel very welcome, the atmosphere was very relaxed and the staff extremely friendly and helpful. My friend, the bride stayed in the bridal suite the night before and was totally delighted with the room and the attention she received, with calls of offers of help and trays of coffee/tea provided... More 

Helpful?
Thank cagsy243
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear cagsy243 Thank you for taking the time to share your feedback following your experience as a wedding guest here. I am thrilled that you had such an 'amazing' time with us and that the service from the team, food quality and atmosphere were so enjoyable. We really do appreciate your time to share your feedback and we hope to... More 

East Lothian, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed two nights at Bannatyne's Darlington over 30/31st December. Plus points to start with ! Staff were pleasant and efficient, our room was comfortable and pretty much what we expected. We had a very nice meal in the restaurant on our first night, service was good and the food was delicious. We ordered cheesecake to share as dessert, sadly... More 

Helpful?
Thank nettipoo
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear nettipoo Thank you for choosing to celebrate New Year with us, I am pleased that you enjoyed so many aspects of your stay including the service from the team and food quality. I would like to again offer my apologies for the disturbance you experienced during your stay. As we discussed on the morning of your departure, that behaviour... More 

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