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Bannatyne Hotel Darlington

Certificate of Excellence
Southend Avenue, Darlington DL3 7HZ, England
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1 room 1 guest
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Bannatyne Hotel Darlington
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630 Reviews from our TripAdvisor Community

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Traveler rating
    320
    190
    77
    28
    15
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104
208
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131
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Any
English first
  • All months
    (630)
  • Mar-May only
    (146)
  • Jun-Aug only
    (203)
  • Sep-Nov only
    (141)
  • Dec-Feb only
    (140)
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LONDON
Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have submitted positive reviews on the Bannatyne before, so this will be short. With work commitments taking me elsewhere, I hadn't been here for a few months. But returning, I was reminded why I automatically book here without even thinking about it. Every stay is just so consistently and reliably pleasant! The hotel and its staff never fails to... More 

Was this review helpful? Yes
County Durham, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Had a great stay at this lovely hotel food was great. Staff very friendly and helpful. Loved the room very clean. A little gem. Great place for a wedding. We will be going back. The surroundings felt very peaceful even though we were next to the road. The hotel hasn't lost any of its old features and charm, it makes... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked a Heavenly Bliss overnight stay including health club pass and spa treatments. This was a gift for my mum's birthday and we stayed 26th August. Right from the word go we were hugely impressed with the quality and the service we received. This professionalism started even from before we arrived when my email asking for our voucher to be... More 

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solihull
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Super hotel with an excellent chef. We had an extremely good evening meal and a splendid celebratory afternoon tea and were given the lovely Library room for the occasion. The staff could not have been more helpful and obliging.

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear patriciaheaven I was delighted to read your fantastic review of your recent visit to the hotel and I appreciate your lovely feedback regarding the food and service that you experienced during your stay. This feedback is very rewarding for the team and I look forward to sharing your review with them. Thank you for taking the time to share... More 

1 review
5 of 5 stars Reviewed 1 week ago

Thank you to the bannatyne for making our weekend so special free room upgrade which was beautiful service second to none can't wait to return in a few weeks time. We also loved the spa the treatments where outstanding recommend the back neck & shoulder massage

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear Nicola C Thank you for taking the time to share your lovely feedback following your anniversary stay with us. I am delighted that you both had such a fantastic stay enjoying all aspects of your visit including your room, excellent service and spa treatments. Thank you again for your time and we look forward to seeing you again soon....on... More 

Bromsgrove, United Kingdom
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 stars Reviewed 1 week ago

Along with two other couples we stayed here as a base whilst attending a colleagues funeral. I found the stay and service excellent. It was refreshing to see staff genuinely engage with guests and to be keen to deliver customer service. Most staff seemed quite young but clearly well trained.For example a passing member of staff noticing me waiting at... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear stevenc4874 What a lovely review, following your recent stay with us. I was delighted to read your feedback especially the compliments regarding the staff and the service they provided to your party during your stay. I am so pleased that you enjoyed all aspects of your stay including the food, room and service and I look forward to sharing... More 

Plymouth, United Kingdom
Level Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had a good stay here, would probably visit again when/if in the area again. Only things for me as a solo business traveler was the noise from the wedding receptions on at the same time downstairs and the bed wasn't the softest going but overall an OK stay.

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear Paradise_prds Thank you for your time to write a review following your stay with us. I am pleased that you would return to stay with us again but I would like to offer my apologies for any disturbance caused by the function taking place. When arranging your next stay please do not hesitate to request a room on the... More 

merseyside
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked the hotel for two nights as we had An Indulgent Spa Day for two which was a Christmas present from last year.Room was clean,tidy and comfortable,yes parts of the hotel could do with a face lift but it wasn't a problem for us Staff were very friendly, polite and helpful. Spa was amazing ,again staff were polite,helpful and friendly.Treatments... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear sheilaMerseyside Thank you so much for taking the time to share your lovely feedback following your recent Spa Break with us. I am so delighted that you had such a 'fabulous' experience with us. Thank you for your feedback regarding the staff here and at the Spa, I look forward to sharing your review with them. Thank you again... More 

essex
Level Contributor
87 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice old fashioned hotel, with good old fashioned standards. Good value food, particularly in the bar, excellent breakfasts, and smashing staff. Bed like sleeping on a bag of coals, but I would go back. Very good value.

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear essex1920 Thank you for taking the time to share your feedback following your recent stay with us. I am so pleased that you experienced excellent standards of service and food quality during your stay. I am sorry if your bed was uncomfortable, we have a schedule of mattress replacement and offer firm and soft options. Please do not hesitate... More 

Yorkshire, United Kingdom
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived the stay was excellent. All the staff were extremely helpful and the room was clean and well presented. With the spa day we received a two course meal and breakfast. The evening meal was possibly the nicest meal I've ever had. The breakfast was great too. I will definitely stay at a Bannatyne again.

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Darlington, responded to this review

Dear Benjamin R I was delighted to read your review and to learn that you had such a fantastic Spa Break with us. Thank you for your feedback regarding the staff and the service they provided to you, I look forward to sharing your review with them. Thank you for taking the time to write this review and we do... More 

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