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Mercure Darlington Kings Hotel

9 - 12 Priestgate, Darlington DL1 1NW , England (Formerly King's Head Hotel)
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Mercure Darlington Kings Hotel
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354 Reviews from our TripAdvisor Community

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Traveler rating
    116
    127
    70
    32
    9
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107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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    (354)
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    (96)
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Airdrie, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here on business for two nights. Nice friendly staff. Rooms clean and well equipped but pretty small. One problem was the clock tower of Darlington that was not far from my room window that chimed every 15mins 24 hours a day. If booking then would ask to be in a room away from this but not sure if there... More 

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Ballymoney, United Kingdom
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here in July for a few days as my boyfriends in the army in catterick just an hour away. This was a last minute booking as another hotel in the area let us down at the last minute. i was really happy with this hotel the rooms were cosy and just what we were looking for. i really... More 

Was this review helpful? Yes
Dale N, General Manager at Mercure Darlington Kings Hotel, responded to this review

Hi Channy, many thanks for reviewing your stay with us . I am so pleased you had such an enjoyable stay and was sorry to here you were let down elsewhere but great we were able to provide such a pleasant experience. There is nothing like a leisurely breakfast on a weekend morning. Hope to see you again in the... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

1st visit since it was fully refurbished following fire , impressive refurbishment stayed in twin 3rd floor. Good standard of accommodation comfortable bed . Great reception and public areas only negatives 1st breakfast "poached egg on toast" was as described in tin a single poached egg on a single small slice of dry toast" 2nd young male guests who caused... More 

Was this review helpful? Yes 2
Dale N, Manager at Mercure Darlington Kings Hotel, responded to this review

Hello apple2901, Thank you for such a positive review about your recent stay here at the hotel we really do appreciate any form of feedback. In terms of the hotel it has been lovingly restored to an amazing standard and every detail has been looked at after the fire. We are sorry that other guests had an impact on your... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Mercure group have certainly made a good job of up-grading the former Kings Head, which left a lot to be desired. Rooms are now well appointed with all the amenities you would expect. The public areas are also good. The staff were extremely helpful and professional. We had dinner which wasn't bad although the menu was rather limited, better... More 

Was this review helpful? Yes 1
Dale N, General Manager at Mercure Darlington Kings Hotel, responded to this review

Thank you for reviewing your recent stay. I am delighted you like the improvements we made nearly 3 years ago when we refurbished. Sounds like the staff really looked after you too. You will love the new menu we introduced on Monday and the steak specials on Tuesdays. So pleased you have had the opportunity to see before and after.... More 

Darlington, United Kingdom
5 of 5 stars Reviewed 1 week ago

Couldn't be more grateful for the excellent service received on our wedding day, perfect venue and perfect staff, especially Jonathan Cairns who conducted our wedding day and made sure it all went smoothly. 100% 5*! We also got a room to stay overnight free of charge, which was absolutely stunning, service both day and night was incredible and again I... More 

Was this review helpful? Yes 3
Dale N, General Manager at Mercure Darlington Kings Hotel, responded to this review

Thank you Natalie for reviewing your wedding day and many congratulations. Sounds like you had an amazing day. I am thrilled Jonathon and the team looked after you and your guests so well so you all enjoyed the occasion. Best wishes to both of you for the future. More 

Kent
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Stay here for one night and got a free upgrade to a 'Privilege' room. Modern room, comfortable bed and spotlessly clean. Ate out at a local Italian for dinner but enjoyed a freshly cooked breakfast with waiter service in the morning, makes a change from the usual help yourself scrum from the hotplate at most hotels these days. No issues... More 

Was this review helpful? Yes 4
Dale N, Manager at Mercure Darlington Kings Hotel, responded to this review

Hello Icantthinkofonekent, Thank you so much for your excellent review of your stay at the Mercure Darlington Kings Hotel. In terms of the cleanliness I know the Housekeeping team will be really happy with the comments and it's great to see the mention about all our friendly staff. It is also great to see the comments about the breakfast we... More 

Kingston upon Thames, United Kingdom
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Due to an administrative error, a number of rooms at the Holiday Inn @ Scotch Corner were double booked. Exceptional customer service from the General Manager Elliot Newton for raising his hand and arranging rooms in the Darlington Mercure at less than eight hours notice plus taxi bookings too & from a wedding venue in Richmond – ten out of... More 

Was this review helpful? Yes 1
Dale N, Operations Manager at Mercure Darlington Kings Hotel, responded to this review

Hello beachcomber633, Thank you for your valued feedback it is great to see we can work with other local business to offer any one visiting the Darlington area outstanding customer service. To hear such positive feedback about our employee's really does fill us with pride as we have an excellent team all striving to be the best. It is great... More 

Leamington Spa, United Kingdom
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel staff were very nice and my room was clean. However I did have to park in a loading bay overnight which meant being out of the hotel by eight to free up the space. Not the end of the world I know but parking is a bit of a problem here. My room was on the fourth floor,... More 

Was this review helpful? Yes
Dale N, Operations Manager at Mercure Darlington Kings Hotel, responded to this review

Hello Ian E, Thank you so much for your feedback relating to your stay. We do have complimentary parking spaces in our garage and I can only apologise that you didn't manage to get parked. Upon your next visit we do have secure parking which costs £2.50 for 24hrs this is within a 2 minute stroll of the hotel. In... More 

Ashford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here last weekend. The welcome was perfect. Finding a car park space was a little more difficult but managed in the end. Finding our room was fun due to having to use two lifts. But was fun getting a little lost. We requested an iron in the room for when we arrived and everything was waiting when we got... More 

Was this review helpful? Yes 1
Dale N, General Manager at Mercure Darlington Kings Hotel, responded to this review

Hello xtantanx, Thank you for your fantastic feedback relating to your stay. I have already spoken to the housekeeping team and presented your review and all are very appreciative of the positivity shown about cleanliness. I am also glad you found the positive side to the amble through the hotel as we also feels it adds charm to a very... More 

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