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All 14 Poole hotels

Hotel du Vin Poole

4.0 of 5 Hotel   |   Thames Street | The Quay, Poole BH15 1JN, England
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85%
Ranked #2 of 14 hotels in Poole
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
PJJersey Jersey, CI
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418 people have reviewed this hotel

Traveler rating
    229
    127
    45
    14
    3
See reviews for
30
276
7
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Jersey, CI
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had checked out of another hotel that we were disappointed in and managed to get 2 nights here. Our Superior room was excellent, with a good extra king sized bed and quality linen.The bathroom was a treat. We asked for a quiet room and got just that. The staff couldn't have been more helpful - in particular those on... More

Was this review helpful? Yes
Woodbridge, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have stayed at HDV, Poole about 10 times when visiting relatives who live nearby. Always a great welcome by staff who always go out of their way to ensure you are happy. Our aged dog, Henry the Westie, always welcome in a courtyard room and in the garden area and bar. Food excellent with the extensive breakfast choice a... More

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Me and my boyfriend loved our stay at Hotel du vin!! Excellent food, loved the Chateau Briand, highly recommend it.. Quick service, knowledgeable staff, couldn't have done more for us. Loved the cocktails. Room was gorgeous! Definitely coming again for our next weekend away!!

Was this review helpful? Yes
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear KPPSTA, Many thanks for your time writing your fantastic review. I have passed on your great comments to all departments and we are looking forward to welcoming you again soon. Please feel free to contact me directly for your next stay. (01202 785570) Christian & team at HdV Poole More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The restaurant was full to capacity and the atmosphere was lively and relaxed. I'm sure the staff must have been run off their feet but you'd never have known as their attention and customer service was excellent!! Other customers and parties at other tables were laughing and enjoying themselves and we felt totally relaxed and looked after. The wait for... More

Was this review helpful? Yes
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Rochamama73, Many thanks for your time writing your fantastic review. I have passed on your great comments to all departments and we are looking forward to welcoming you again soon. Please feel free to contact me directly for your next visit. (01202 785570) Christian & team at HdV Poole More

Poole, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I were treated to a short stay. Having stayed in many local and national top hotels I can safely say this is right up there with the best of them. The room was clean and offerred everything and more than I expected but what really stood out was the service from start to finish that we received.... More

Was this review helpful? Yes 1
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear craigallard, Many thanks for your time writing your fantastic review. I have passed on your great comments to all departments and we are looking forward to welcoming you again soon. Please feel free to contact me directly for your next stay. (01202 785570) Christian & team at HdV Poole More

Winchester, United Kingdom
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We (me, my wife and young daughter) are regular visitors to Poole during the summer months and have been staying at HdV Poole for on average a total of 2-3 weeks per year for the past 4 or 5 years now - We would not consider staying anywhere else. Always found the welcome to be warm, and are always welcomed... More

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Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Peter L, many thanks for your fantastic review. It's refreshing that our guests enjoyed their stay and the teams hard work is acknowledged. Next time you come and see us you will notice a few new team members in the Bistro and Bar, which will help us to make our guests dining experience an even more pleasant one. Please... More

Davis, CA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel if you are visiting Poole. The rooms were large and airy, and the staff were very helpful. Didn't have a chance to try the Bistro. One downside was the lack of elevators (or lifts as the British say). If you have heavy luggage, there are doors and stairs to contend with. Also, the wifi was barely functional.... More

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Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear davenach, many thanks for your kind review. Due to the age of the building, which is also listed, we would not be able to install a lift but we have always people around who can help with the luggage. Admitting we do have one or two black spots for our Wi-Fi, but a new, faster and better network will... More

Maidenhead, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed one night for business, I have stayed in other hotels in the area but had been told by a number of acquaintances how lovely Hotel du Vin was. I was put in a chalet which had no windows and as a single lady on her own I was not prepared to sleep with the french doors open especially... More

Was this review helpful? Yes 3
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Ruth W, thank you for writing the review and I am sorry that your stay was not as enjoyable as we all would have liked. If we are made aware that guests don't like to stay in a particular room we will do our upmost to offer an alternative room. I will speak with our Housekeeping department and laundry... More

Oxford, United Kingdom
Top Contributor
94 reviews 94 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 1 week ago

We have stayed here multiple times over the last 5 years. Occasional small issues have been dealt with smoothly and we've loved the location, rooms, bar and bistro and especially the personal service. Sadly this will be our last stay and it's the bistro and service that have tipped the balance. Rooms are still lovely although starting to fray a... More

Was this review helpful? Yes 4
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear throwingmuse, Thank you for your time writing the review. I am really sorry to hear that we, quite sadly, missed the basics of restaurant & bar service, and I understand your disappointment on that occasion. Can I ask you to contact me directly (01202 785570) and discuss your stay here with us. Kind regards Christian More

Broadstone, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From first making enquiries about holding our wedding reception and wedding dinner at the Hotel du van Poole we were treated with excellent courtesy and importance. Everything was well planned with perfect service and with total professionalism. The staff made everyone very comfortable with even a name place for Mia the pooch. The meal itself was nothing short of perfect... More

Was this review helpful? Yes
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear harrydoyle1, many thanks for your fantastic review. I will pass on your great comments to all relevant departments. Kindest regards More

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Additional Information about Hotel du Vin Poole

Address: Thames Street | The Quay, Poole BH15 1JN, England
Location: United Kingdom > England > Dorset > Poole
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel du Vin Poole 4*
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Also Known As:
Mansion House Poole
Hotel Du Vin Poole Dorset

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#1 Luxury Hotel in Poole #4 Family Hotel in Poole #4 Romantic Hotel in Poole
Hotel Class
Official Description (provided by the hotel)
Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more   less 
Number of rooms
38

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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