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Hotel du Vin Poole

4.0 of 5 Thames Street | The Quay, Poole BH15 1JN, England
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Certificate of Excellence 2014
Hotel du Vin Poole
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Hotel du Vin Poole
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527 reviews from our community

Traveler rating
    300
    148
    57
    18
    4
See reviews for
42
340
8
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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  • All months
    (527)
  • Mar-May only
    (91)
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    (117)
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Bournemouth, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Really pleased to find a great place to stay in Poole . I have stayed in Poole many times over the last decade visiting relatives. This time I decided to push the boat out and spend a bit more. Why did I not do this years ago. First quality service and great ambience. Looking forward to visiting family again.

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London, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We were not the easiest guests, having arrived with a dog and a baby but the staff were more than happy to accommodate us and made for excellent stay. The location of the hotel is perfect with easy access to central pool and a 5 minutes from the ferry to Brownsea island. The room was very clean and of a... More 

Review collected in partnership with this hotel

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Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Patrick L, thank you for your time writing your fantastic review. The team has received your kind comments and we are looking forward to welcoming you again soon. Best wishes Christian HdV Poole More 

Bristol
Top Contributor
58 reviews 58 reviews
27 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I couldn't think of a better place to celebrate our 25th Wedding Anniversary. We are always treated brilliantly at the hotel. How lucky were we to be treated to one of the best rooms in the hotel. The roll top bath with a glass of champagne is one of the biggest treats I could ask for. The staff are so... More 

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Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear EricBristol, thank you for your time writing your great review. I have passed your kind comments on to all departments and hopefully see you again soon. Best regards Christian HdV Poole More 

Great Saling
Contributor
19 reviews 19 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Room was ok, one TV did not work, uncomfortable feather duvet, shower with very little pressure, paper thin walls heard a row in the next room and the lighting in the room and bistro is very dark. Receptionist was lovely and very helpful not sure i would rush back......................

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Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear KimmyWilliams, thank you for your feedback. I am sorry to hear that your stay wasn't what it could have been. We can change feather duvets and pillows to non-feather, we can put extra up-lighters in the room if required. If we had known about the TV not working or disturbance in the room we can always move guests, if... More 

Bristol, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great welcome on arrival, great service throughout....amazing food for dinner in the restaurant. We took advantage of a special January offer and overall were not disappointed. One small thing...biscuits in the room (with the tea) after a long journey would be nice!

Review collected in partnership with this hotel

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Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Chrisbarts, Thank you for your time writing your review. Great to hear that you enjoyed your stay. We do have fresh home-made biscuits on reception for weary travellers and any other guests. Kind regards Christian HdV Poole More 

London, United Kingdom
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a first class hotel with lots of little touches which will make your stay special. I have stayed here many times and the reception is always warm (for instance, someone will always personally show you to your room to make sure you are happy), the food is fantastic and the rooms spacious, cozy and comfortable. If you can,... More 

Was this review helpful? Yes 1
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Eman101010, thank you for your great review. It is always nice to hear that guests enjoy their stay over and over again. Kind regards Christian HdV Poole More 

Top Contributor
75 reviews 75 reviews
18 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed with a group of friends on January special offer. We arrived on cold afternoon looking forward to warming up in our room only to find this was rather chilly. We switched the air con up to 26 which hardly seemed to be doing anything as after an hour the room was still cold along with the bathroom which... More 

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Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Galloppinggourmet, thank you for your comments. I am sorry to hear that your stay was not as great as we all would have liked. As mentioned previous replies we have tackled the heating issue and our rooms are well heated now. Our long serving Head Chef, Darren, apologises for the lack of flavour. It will be addressed. The dessert... More 

Southend-on-Sea, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We recently stayed down at Hotel Du Vin in Poole after researching which hotel would be best for what we were looking for (a bit of luxury for a weekend get away). I have stayed at lots of hotels around the country, mostly all being on the luxury end - so I always have an idea of what to expect... More 

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Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Scoffield1, thank you for your detailed review which I have passed on to all departments. I am sorry to hear that your room was cold, something we have investigated and it appeared the 'computer brain', in charge of the A/C units, was not working as it should. But thanks to you we have been able to investigate the issue... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The staff were all friendly and approachable, and the room was spotless and definitely within a luxurious standard. I had a comfortable nights stay, and the food was gorgeous, I'd absolutely stay here again!

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Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Tialoveless, Thank you for your great comments. We are always pleased to hear that guests enjoyed their stay. Kind regards Christian HdV Poole More 

Poole, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

This review is a long time coming..... We've now stayed a few times in this hotel, but our last visit was at the beginning of November. There's a reason we keep going back and put simply the service, the staff and the facilities are superb. We can't fault the service, the bistro has a great ambience, very comfortable. The staff... More 

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Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear folkcandles, thank you for your great feedback and please accept my apologies for not getting back to you earlier. We are very lucky to work in such a great hotel and your kind comments have been passed on the the teams. Please feel free to contact me directly for your next stay with us. Kind regards Christian HdV Poole More 

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Additional Information about Hotel du Vin Poole

Address: Thames Street | The Quay, Poole BH15 1JN, England
Location: United Kingdom > England > Dorset > Poole
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel du Vin Poole 4*
Number of rooms: 38
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Also Known As:
Mansion House Poole
Hotel Du Vin Poole Dorset
Hotel Style:
#1 Luxury Hotel in Poole
#2 Family Hotel in Poole
#2 Romantic Hotel in Poole
#2 Business Hotel in Poole

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