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Hotel du Vin Poole

Thames Street | The Quay, Poole BH15 1JN, England
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Best prices for: 1 room 1 guest
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Hotel du Vin Poole
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Hotel du Vin Poole
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559 reviews from our community

Traveler rating
    319
    155
    62
    19
    4
See reviews for
43
359
11
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (559)
  • Mar-May only
    (108)
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    (150)
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Dorset
Top Contributor
97 reviews 97 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The building itself, decor and layout are really nice, but there was little atmosphere when we were there as the place was pretty empty. We found the restaurant to be very dark, so much so we had trouble reading the menu. The menu offerings were not very exciting, and our meals and the portion sizes were average - maybe that... More 

Was this review helpful? Yes
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Liketorome, Thank you for your time and feedback regarding your dinner with us. I am sorry to hear that some elements weren't as you expected, but the business model is based on a French Brasserie and therefore a different to the hotel 8 years ago. Please feel free to contact me to make your next booking with us. Kind... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Although our room wasn't quite ready when we arrived at Hotel du Vin Poole the staff couldn't have been more helpful and accommodating to compensate! We only had to wait for a couple of minutes before they showed us to a lovely courtyard room. My husband and I was visiting for 1 night with our two small dogs and all... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear EmilyFB, Thank you for your fantastic feedback, which I have passed on to the rest of the team. Always great to hear when guests enjoy our hotel. We are not always getting it right, but when we do...we do. Hopefully we will see you again soon. Kind regards Christian HdV Poole More 

2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I needed a place to stay for a friend birthday. What a place, welcome was fantastic, I was escorted to my room the where the lady showed me all the treats in the room and when asked about the hotel's history she knew. A great start to a fantastic stay. The bar staff where helpful and knew their whiskey which... More 

Was this review helpful? Yes
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Rohit N, Thank you for your feedback and kind comments. I have passed you kind comments on to the rest of the team. Best regards Christian HdV Poole More 

Brighton and Hove, United Kingdom
Top Contributor
88 reviews 88 reviews
21 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Traveling on business, I decided to pay the extra and stay here because I knew the location would be convenient and our location HdV is really nice. The room was comfortable but a bit chilly and there were a number of irritants; the flex on the hairdryer isn't long enough - and I couldn't take unplug the light because that... More 

Was this review helpful? Yes
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear suzanne_westcott, thank you for your time giving us your feedback. We are a city centre hotel and residential houses are across the road, I will look at our black out blinds to see if we need to upgrade same. Our building is over 250 years old and is grade II listed, some guests love the quirkiness of it all.... More 

London
Top Contributor
74 reviews 74 reviews
46 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

A better stay than last time. Simple check in. Attentive restaurant staff. Still wasn't given a pen to sign the bill when we'd finished dinner (must be a hotel do vin policy!). Room comfortable with well stocked mini bar. Food good. Minutes to old town centre. Parking is tight but public car parks aren't far away. Worst point was the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear essjay2730, Thank you for your time writing your review. I am pleased to hear that you found our hotel improved compared to your last stay. I have passed on your comments to our Restaurant Manager, who will look at at it in more detail. Please contact me directly for your nest stay with us. (01202 785570) Best regards Christian... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited the Hotel du Vin in Poole from Sunday to Wednesday. We had a beautiful room with an extra large comfy bed, and housekeeping was excellent. There was a bath in the bedroom and a great shower in the bathroom. On Sunday the hotel was very relaxed and there was a lovely atmosphere. Had afternoon tea in the lounge area... More 

Was this review helpful? Yes 1
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear h0nesty, thank you for your time writing your kind review. I have passed your comments on to the rest of the team. Hopefully we will see you soon. Kind regards Christian HdV Poole More 

Poole, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Me and my husband stayed over for 1 night and we couldn't be any happier with our stay. As soon as we arrived to check in we were greeted with a warm welcome by the reception staff. We paid for a Studio Suite room which was worth every penny. A luxurious spacious room with a large king size bed, 2... More 

Was this review helpful? Yes 3
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Amy H, Many thanks for your time writing your great and detailed review. I have passed your kind comments on to the rest of the team and we are looking forward to welcoming you again soon. Please feel free to contact me directly (01202 785570) and I will assist you with your booking. Best regards Christian HdV Poole More 

Bath, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went for the Sunday Brunch yesterday, it was amazing value for £24.95. The food was excellent, amazing selection on the Market Table where you can choose what ever you like from shellfish to freshly carved Serrano ham. The roast beef was so tender it melted in your mouth. We could not fault anything, great service, great wine and a lovely... More 

Was this review helpful? Yes 1
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Louise_2013_13, thank you for great feedback. We are really proud of our product and the Sunday Lunch is just one of many great things we do here. Please feel free to contact me directly to make your next booking (01202 785570) Best regards Christian HdV Poole More 

Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

my husband and i visited this hotel for an overnight stay, dinner and breakfast the next morning. our room was beautiful and spotlessly clean and the bed was really comfy. the best thing though was the customer service which was fabulous throughout our stay from first greeting at reception to the staff in the bistro i couldnt fault them. will... More 

Was this review helpful? Yes 1
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear vdix32, thank you for your time writing your great review. It gives the team a real uplift when their efforts are being recognised. Kind regards Christian Hdv Poole More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

To stave off going back to reality the day after our wedding, my wife and I checked into our local Hotel Du Vin the following day. Always a measure of excellence, nevertheless we were blown away during our short stay. We were upgraded to the best available room, which was the second best suite in the hotel and the member... More 

Was this review helpful? Yes 1
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Russ A, thank you for your time and fantastic comments. Please get in touch with me personally when you come back for your anniversary next year. Kind regards More 

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