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All 14 Poole hotels

The Haven Hotel

4.0 of 5 Hotel   |   161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)
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The Haven Hotel
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Ranked #7 of 14 hotels in Poole
A recent review
4 of 5 stars reviewed 2 days ago
James Q
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541 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
  • English first
  • German first
  • Any
English first
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

A visit for lunch. Ignored so had to ask for menu after 20 mins. It took another 10mins to come then 10 for order to be taken. 30 minute wait for food - just sandwiches. Waiters inefficient e.g one drink brought at a time. Refused to pay discretionary service charge and they didnt seem bothered. It was not busy approx... More

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14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Had a great couple of days at Sandbanks , spent meny a lovely time there when we were kids with our Uncle and Aunt who lived there , lots of vey happy memories ! The beach is lovely and do go on the ferry over to Studland and visit Corfe Castle !

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Senior Contributor
33 reviews 33 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a couple of days away and chose The Haven hotel as it had a Hydro pool. On our first visit to this pool we found it a bit chilly, we mentioned this to reception who said they would look into it. The next day we tried again but it was even colder and could not stay in it... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have had a lovely week here. Our room although a bit of a trek was newly decorated with a great view. The staff were friendly the views stunning and the restaurant food was defiantly five star. Add to that a great spa with a lounging area outside and poolside bar and an adjacent beach were the seawater is so... More

Was this review helpful? Yes 1
Maidstone, United Kingdom
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Having looked forward to staying at the hotel, we felt very disappointed. Reception was fine and helpful, but we weren't expecting to have to lug cases up and down steps to get to our room. The room was reasonable, except for the badly stained carpet, although the walls were very thin. The TV was not even digital, took an age... More

Was this review helpful? Yes 2
Hove, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Having just returned from 3 nights at the Haven hotel...We can't wait to go back. We paid extra for a room with a sea view and we weren't disappointed...it was fabulous. Our room was modern, very clean and beautifully furnished...the bathroom was bigger than at home lol. Breakfast was lovely, it was plentiful, fresh...with lots of choice either hot or... More

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just spent two nights at the Haven hotel and it was even better than the first time we stayed some years ago. The weather was fantastic so we were really lucky to be able to enjoy the use of the sun terrace and outdoor pool as it was so hot! The staff here are lovely very polite and... More

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Poole, United Kingdom
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel, clean and welcoming. Love the separate rooms that you can have a quiet drink on the coach in. The reception staff could do with being a bit less grumpy. All in all a very pleasant trip.

Was this review helpful? Yes 1
Bournemouth, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just spent a night at the Haven hotel, it was lovely, the room, the staff excellent. The only disappointment was the Sunday lunch. Myself and my family, thought the meals small for the price, and were left hungry. However, we sat outside, with drinks and coffee, and watched the boats go by. The location is really beautiful. Would come again,... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First time at the haven although we have stayed at the chine many years ago. I've always wanted to come because the beach looks amazing.. We came for 3nights, 2 nights on summer sizzler and moved for one night to harbour view. Everything was great for us and of course the fantastic weather helped... We went to shell bay, studland... More

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Additional Information about The Haven Hotel

Address: 161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)
Location: United Kingdom > England > Dorset > Poole
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Haven Hotel 4*
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Also Known As:
Haven Poole
Haven Hotel Poole
The Haven Hotel Poole, Dorset

145 photos of this hotel

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Hotel & grounds (26)
Pool/beach area (22)
Room/suite (16)
Bathroom (7)
Dining (6)
View from room (18)
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Hotel & grounds (7)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 On the Beach Hotel in Poole #3 Luxury Hotel in Poole #7 Romantic Hotel in Poole
Hotel Class
Official Description (provided by the hotel)
Idyllically located at the very tip of the exclusive Sandbanks peninsular and with uninterrupted views of Poole Harbour - the perfect base from which to visit the Purbecks and the Dorset's famous Jurassic coast. The Haven Hotel offers sheer award-winning luxury from its acclaimed restaurants to its heavenly Spa. ... more   less 
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