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The Haven Hotel

161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)
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1 room 1 guest
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823 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
  • English first
  • German first
  • Russian first
  • Swedish first
  • Any
English first
  • All months
    (823)
  • Mar-May only
    (228)
  • Jun-Aug only
    (269)
  • Sep-Nov only
    (178)
  • Dec-Feb only
    (148)
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Northampton, United Kingdom
Level Contributor
132 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is in an incredible location and worth visiting for this reason alone! We came here for a couple of days on a team building session and were really happy with the decision to come here. We brought bikes and managed to have a great cycle ride in the area and the hotel offered to store our bikes for... More 

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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

This could be an amazing hotel the locations is sensational and the staff are very helpful and service orientated with solid customer training. I booked last minute and got a large room 3rd floor lift only goes to 2nd NO AC. Anyway helpful Staff member got me a good air fan but after 2 nights has to move due to... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
Level Contributor
97 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We booked this hotel because the glossy website made the hotel & spa sound wonderful. We wanted somewhere special to celebrate our 30th wedding anniversary. We booked a deluxe, dual aspect room with a sea view and balcony. The hotel in general was tired and in need of some investment and TLC. Chairs in the bar area were grubby &... More 

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Bath, United Kingdom
Level Contributor
119 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Unfortunately I only visited this hotel for coffee with family earlier today. The hotel itself is in a beautiful location overlooking the sea and it has both an indoor and outdoor swimming pool. Unfortunately the weather wasn't particularly accommodating so we just sat in the bar area which has an almost 360° view of the surrounding landscape most of which... More 

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Hinckley, England, United Kingdom
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a Sea view room at the Haven for one night. Managed to find a space in the car park right in the corner. On checking in the receptionist said we had room 308 on the 3rd floor. Offered help with our bags which we declined. Used the lift to the 3rd floor which was very small however the sign... More 

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Oxford, United Kingdom
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a well run family hotel situated at the end of Sandbanks. The staff are friendly and very helpful. Rooms are a good size with comfortable beds. There is a good sized outside heated pool and a smaller indoor one mainly used by children. The standard of food served on the terrace or in the bar is good, but... More 

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Montreal, Canada
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

My sister and I stayed at the Haven for just one night. We were given room 222 which must have the best view!, The beds were soft but very comfy. Lovely balcony overlooking the sea and towards the Sandy beach. Ferry terminal a few steps away. The food for the evening meal was novella cuisine..excellent ,well presented but not a... More 

Was this review helpful? Yes 2
liverpool
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Room very basic for price,and needs refurbishment,the bed was the smallest double I have ever slept in,saying that the spa + pool are excellent,you are defiantly paying for location.There also not much around hotel.

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Leeds, England, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went here for afternoon Tea three years ago and found it to be superb. As we were in the area again we decided to go back for what we hoped was more of the same. Unfortunately we were a little disappointed. The first time round the cakes and sandwiches were dainty and a panna cotta was a nice inclusion.... More 

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Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Haven Hotel......unfortunately first a negative... On this occasion for us the food from the bar menu let it down. Sadly we ended up with a mushy sandwich and a rocket salad that wasn't rocket......No being to pernickety but that was the simplest thing on the menu and they couldn't get that right?? We didn't get the opportunity to try... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(10)
  • Public area(3)
  • Sea view(3)
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Hotel & grounds (50)
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Room/suite (27)
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Bathroom (11)
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Dining (8)
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Pool/beach area (25)
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Other (78)

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Amenities (32)
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Beach (4)
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Harbour Double (35)
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Outdoor Pool (4)
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Restaurants and Bars (15)
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Seaview Double Deluxe (29)
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Suite (56)
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The Hotel (30)

Management photos: Courtesy of the property manager

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Pool/beach area (4)
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Dining (6)
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Hotel & grounds (10)
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Room/suite (11)
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View from room (2)
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