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The Haven Hotel

161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)
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The Haven Hotel
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Ranked #7 of 13 Hotels in Poole
A recent review
5 of 5 stars reviewed 3 days ago
Sandra B Luton
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752 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Luton
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We ended up in this hotel as Condor ferrie failed to get us to Jersey for our break. The hotel was nice and comfortable and the staff helpful. The restaurant was excellent and the food lovely. The service was good and the view spectacular. We will visit again, this time because we chose to go to Poole rather than because... More 

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Sydney, Australia
Top Contributor
313 reviews 313 reviews
103 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Unfortunately, we didn't arrive until midnight due to the inefficient Condor ferry service, so we missed the experience of dining there. The rooms are quaint and old fashioned but everything works, including wifi and the bathroom. Our view over the rain and windswept bay and the adjacent cable ferry could not have been better, for what we could see of... More 

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Verwood, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had Sunday Lunch in the La Roche restaurant. The meal was excellent and there are wonderful sea views. However, I am afraid that the service was extremely slow and waited for approximately 20 minutes for someone to come an take our food order. Also, no one had come to take a our orders for drinks and we asked if... More 

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Warwickshire, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Our morning coffee in the delightfully positioned bar at the Haven Hotel was marred by the sullen nature of the young man who took our order and eventually delivered the coffees with as much grace as a gorilla eating a thistle. Smiles and greetings are free; its such a shame the beautiful surroundings were not matched by this member of... More 

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London, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

There is a great word in the English language. It's called discretion. Perhaps the manager of this hotel would remember to use it when the obvious conflicts with a rule so stupid it upset a wonderful day. I wanted to be complimentary. Lovely location, great views and a birthday tea but sadly the restaurant manager was doing his best computer... More 

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london
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Went on a 2 night break treat with my boyfriend, we were a bit concerned reading some of the reviews beforehand but have to say we had a fab stay. The hotel staff were so helpful and friendly especially on reception and room service. On arrival we asked for an upgrade as the room we were given was quite small,... More 

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Reading England
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Went on a 2 night spa break with a friend in April 2015. We booked the hotel rooms and spa treatments separately as it was better value that way. The room was great - spacious with twin beds and an ensuite with 2 sinks - very handy. Every staff member we encountered in the hotel and spa was exceptionally friendly... More 

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Winchester, United Kingdom
Top Contributor
73 reviews 73 reviews
44 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

This is all a about Location, Location, Location! The Hotel is set at the tip of the Sandbanks peninsula - by the chain ferry that trundles across to Studland every 20 minutes. The view from our room was quite simply sensational - the room was a good size but in definite need of an upgrade, particularly the bathroom. We were... More 

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Kent
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed in one of the hotel's family rooms which consisted of a double room and an adjoining bunk bed room which our toddler found most exciting. Perfect location, great facilities, friendly staff. I wish we had found this hotel years ago, a real gem.

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Bournemouth, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Visited last Sunday and was left bitterly disappointed by the poor service received by the restaurant staff. This was such a shame as the food was excellent. The waiting staff most definitely let down the kitchen. We waited 25 minutes for our drinks order to be taken. We were informed on placing our food order that the roast was sold... More 

Was this review helpful? Yes 1
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