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All 14 Poole hotels

Harbour Heights Hotel

4.0 of 5 Hotel   |   73 Haven Road, Sandbanks, Poole BH13 7LW, England (Formerly FJB Collection - Harbour Heights)
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Harbour Heights Hotel
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71%
Ranked #6 of 14 hotels in Poole
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
jasmin4098 Milton Keynes, United Kingdom
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368 people have reviewed this hotel

Traveler rating
    165
    96
    48
    35
    24
See reviews for
52
192
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29
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Milton Keynes, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just had an overnight stay for our 25th wedding anniversary. Our room was on the third floor and overlooked the harbour. Spotlessly clean and the bed really comfortable. Tea making facilities with tea/coffee and shower gel/shampoo etc in the bathroom. We had a spa bath which was really nice plus a power shower. Breakfast was freshly cooked and really tasty.... More

Was this review helpful? Yes
Poole, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

The sun terrace at the back of this hotel overlooks Poole harbour and offers a spectacular view of Sandbanks and Brownsea Island. This is where the good points end. The service is unbelievably poor for a Hotel of this calibre. I own a guest house very close to this hotel and often send my guests there when they want to... More

Was this review helpful? Yes 1
London
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We are locals who are so frustrated by the standards of this hotel. It's such a shame the owners don't care about good food & customer service. The food is below standard, you get better service at a KFC. This hotel needs to pull its finger out big time as it could be sooo good for to having one of... More

Was this review helpful? Yes 1
Manchester, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our friend is getting married here next June, so we decided to go and a have a drink on monday 14th July and check the hotel out. The outside terrace is a lovely place to relax all afternoon having a few drinks and taking in the amazing views. It also gave us the opportunity to check out which sea view... More

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Poole
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We arrived on the terrace tonight to a beautiful sunset. Unfortunately the evening went downhill from there. 5 of us, dining on the terrace. Over 20mins for drinks to be delivered. Food order taken - 5 steaks and 1 soup ordered. 25 mins later rude duty manager comes over and tells us the soup he said he had, infact could... More

Was this review helpful? Yes 3
Bournemouth
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We are locals, living in Bournemouth and went here for afternoon tea with a group of friends before my wedding. The hotel is very nice, the setting is amazing with stunning views over Poole harbour. However the afternoon tea certainly has room for improvement. We had almost a whole terrace to ourselves which was lovely. Our pots of tea came... More

Was this review helpful? Yes 2
Bournemouth
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We were booked in Friday 11th July 2014 for pre wedding afternoon tea. We were a party of 10, pre paid. Upon being seated we were asked what tea/coffee was required. Three tea pots left on table with milk. Thirty minutes later we were served with the afternoon tea on special 3 tiered presentations. No side plates offered, no more... More

Was this review helpful? Yes 3
Poole, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Took the Mrs for a treat on a Friday evening, Location was amazing and all staff made sure to acknowledge us and made us feel very welcome. Saxophonist playing in the background added to atmosphere and was at the perfect volume so that it didn't annoy us. The Mrs didn't like the Tank with the lobsters and crabs in it,... More

Was this review helpful? Yes 2
Poole, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a lovely evening sat out on the terrace, beautiful views watching the sunset. There was live jazz being played within the hotel bar which you were able to hear outside whilst enjoying the views. Staff were very friendly and even brought out blankets for when the sun had set and the temperature was cooling down, allowing us to enjoy... More

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Having spent the day at the Harbour Heights Hotel at a wedding, my friend and I got to the hotel early so we could indulge in a light lunch before the wedding. It took 20 minutes to just get a menu then another 40 minutes for the food to arrive. Halfway through the meal I had to go and use... More

Was this review helpful? Yes 5
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Additional Information about Harbour Heights Hotel

Address: 73 Haven Road, Sandbanks, Poole BH13 7LW, England (Formerly FJB Collection - Harbour Heights)
Location: United Kingdom > England > Dorset > Poole
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Harbour Heights Hotel 4*
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Also Known As:
Harbour Heights Poole
Harbour Heights Hotel Poole, Dorset

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style
#1 On the Beach Hotel in Poole #2 Luxury Hotel in Poole #4 Business Hotel in Poole #5 Romantic Hotel in Poole
Hotel Class
Official Description (provided by the hotel)
Located on the Sandbanks Peninsula on Dorset's south coast, The Harbour Heights Hotel is easily accessible by car or train. Nearby is Poole with its superb bay and fascinating Quay. Bournemouth town centre is just ten minutes drive away, with all the cosmopolitan retail, culinary and entertainment experience that is to be found in this vibrant town. ... more   less 
Number of rooms
38

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