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Harbour Heights Hotel

73 Haven Road, Sandbanks, Poole BH13 7LW, England (Formerly FJB Collection - Harbour Heights)
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Harbour Heights Hotel
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Harbour Heights Hotel
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509 reviews from our community

Traveler rating
    218
    151
    64
    47
    29
See reviews for
65
265
11
42
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
  • All months
    (509)
  • Mar-May only
    (168)
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    (88)
All months
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

My friend and i had afternoon tea at the hotel this afternoon , the views are lovely , service was good ,waiter was very nice . The sandwhichs were very nice as were the cakes but the scones were poor left a bitter taste in our mouths . Whilst eating our tea the window cleaner came to clean the windows... More 

Was this review helpful? Yes 2
bournemouth
Contributor
15 reviews 15 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was taken to the restaurant at the Harbour Heights Hotel by my husband for a birthday celebration dinner. It was a Friday evening and the bar was very busy when we arrived with a pianist tinkling away in the background. We were given a very warm welcome and all the staff had obviously been told it was my birthday.... More 

Was this review helpful? Yes 2
Poole, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We celebrated two of our friends 50th birthdays with a special surprise lunch, the food was excellent, the staff attentive without imposing, they could not do enough to make our time special. Of course, the view is amazing but the whole atmosphere in the hotel was relaxed and convivial. Everyone in our party enjoyed themselves and have thanked me personally... More 

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Melbourne, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

What a disappointment. You are paying top money for the view (magnificent) and the rooms (good but not great). The staff however were generally grumpy and not at all interested in dealing with guests. Fire alarm went off at 10:30pm on the first night. Other hotels would leave an apology note and a couple of chocolates on the bed, but... More 

Was this review helpful? Yes 2
UK
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have used this hotel many times - both for business and pleasure. My friends and I often meet for drinks here in the summer evenings. The bar and restaurant have a veranda that provides truly outstanding views of the harbour, especially at sunset. The food is excellent, and the rooms too. If you are coming to Poole, I can... More 

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Top Contributor
98 reviews 98 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a private 5 course dinner for forty on Friday. The restaurant and service staff did very well. The food was outstanding in particular the confit sea trout and the duo of lamb and jus. The room had a great view over Poole harbour which certainly added to the pre dinner drinks. Have to again for dinner for two... More 

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Bassaleg, Wales
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

My wifes' 60th Birthday prompted us to visit this lovely hotel. With a smiling greeting from the lovely Neelma on reception, we knew that we had made a good choice. The staff were courteous and well mannered. Coupled with a cheerful atmosphere within the Hotel, our 2 night stay was a good one. The view from the room, 307, was... More 

Was this review helpful? Yes 1
Sandhurst, United Kingdom
Senior Reviewer
6 reviews 6 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Quite grand but little tired. Service on first night appalling but made up with genuine apology and total 100% improvement for the rest of the stay plus substantial reduction in first nights meal costs. Room service very good, restaurant service and food amazing. Second go at bar meals excellent. Breakfasts always first class and poached eggs in eggs benedict perfect... More 

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Weybridge, Surrey
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Booked this hotel on Saturday afternoon, whilst en route. It is part of a group of family owned hotels, including the Sandbanks And Haven Hotels, all of which are in close proximity. What I did like was the stunning terrace and views; lovely watching the sun go down. The room was large, with small balconies, again overlooking the harbour. We... More 

Was this review helpful? Yes 4
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I could not rate this hotel higher, I am well traveled and therefore believe I can be rather hard to please. The harbor heights hotel exceeded all of my expectations. I arrived at the hotel with my partner and were greeted by ever so welcoming staff and it only got better. My room was divine with everything from a helpful... More 

Was this review helpful? Yes 1
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Double Deluxe Room (43)
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Harbour Double Room (40)
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Harbour Double With Balcony (45)
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Large Standard Room (42)
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The Hotel (18)

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Amenities