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All 14 Poole hotels

Harbour Heights Hotel

4.0 of 5 Hotel   |   73 Haven Road, Sandbanks, Poole BH13 7LW, England (Formerly FJB Collection - Harbour Heights)
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Harbour Heights Hotel
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Ranked #6 of 14 hotels in Poole
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Gary M Manchester, United Kingdom
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366 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

We are locals who are so frustrated by the standards of this hotel. It's such a shame the owners don't care about good food & customer service. The food is below standard, you get better service at a KFC. This hotel needs to pull its finger out big time as it could be sooo good for to having one of... More

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Manchester, United Kingdom
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our friend is getting married here next June, so we decided to go and a have a drink on monday 14th July and check the hotel out. The outside terrace is a lovely place to relax all afternoon having a few drinks and taking in the amazing views. It also gave us the opportunity to check out which sea view... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

We arrived on the terrace tonight to a beautiful sunset. Unfortunately the evening went downhill from there. 5 of us, dining on the terrace. Over 20mins for drinks to be delivered. Food order taken - 5 steaks and 1 soup ordered. 25 mins later rude duty manager comes over and tells us the soup he said he had, infact could... More

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We are locals, living in Bournemouth and went here for afternoon tea with a group of friends before my wedding. The hotel is very nice, the setting is amazing with stunning views over Poole harbour. However the afternoon tea certainly has room for improvement. We had almost a whole terrace to ourselves which was lovely. Our pots of tea came... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

We were booked in Friday 11th July 2014 for pre wedding afternoon tea. We were a party of 10, pre paid. Upon being seated we were asked what tea/coffee was required. Three tea pots left on table with milk. Thirty minutes later we were served with the afternoon tea on special 3 tiered presentations. No side plates offered, no more... More

Was this review helpful? Yes 2
Poole, United Kingdom
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Took the Mrs for a treat on a Friday evening, Location was amazing and all staff made sure to acknowledge us and made us feel very welcome. Saxophonist playing in the background added to atmosphere and was at the perfect volume so that it didn't annoy us. The Mrs didn't like the Tank with the lobsters and crabs in it,... More

Was this review helpful? Yes 2
Poole, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a lovely evening sat out on the terrace, beautiful views watching the sunset. There was live jazz being played within the hotel bar which you were able to hear outside whilst enjoying the views. Staff were very friendly and even brought out blankets for when the sun had set and the temperature was cooling down, allowing us to enjoy... More

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Having spent the day at the Harbour Heights Hotel at a wedding, my friend and I got to the hotel early so we could indulge in a light lunch before the wedding. It took 20 minutes to just get a menu then another 40 minutes for the food to arrive. Halfway through the meal I had to go and use... More

Was this review helpful? Yes 5
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Having been several times to the terrace restaurant the views are second to none and they get the sun in the evening longer than anywhere else!!! Trouble is you cannot rely on views alone and expect people to pay over the odds for the view!!! £47 for two very small very weak jugs of pimms is disgraceful!!! Anywhere else charges... More

Was this review helpful? Yes 3
Dunstable, England
Top Contributor
106 reviews 106 reviews
49 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 2 nights here and were pleased with our room and particularly the panoramic view of Poole harbour from our terrace. The room was large, clean and very comfortable with air conditioning which we needed as the weather was very warm. The balcony door opened onto a terrace which was wonderful to sit and take in the view. If... More

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Additional Information about Harbour Heights Hotel

Address: 73 Haven Road, Sandbanks, Poole BH13 7LW, England (Formerly FJB Collection - Harbour Heights)
Location: United Kingdom > England > Dorset > Poole
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Harbour Heights Hotel 4*
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Also Known As:
Harbour Heights Poole
Harbour Heights Hotel Poole, Dorset

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Hotel & grounds (10)
Room/suite (21)
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Dining (10)
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Other (9)

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Hotel & grounds (7)
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Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style
#1 On the Beach Hotel in Poole #2 Luxury Hotel in Poole #4 Business Hotel in Poole #5 Romantic Hotel in Poole
Hotel Class
Official Description (provided by the hotel)
Located on the Sandbanks Peninsula on Dorset's south coast, The Harbour Heights Hotel is easily accessible by car or train. Nearby is Poole with its superb bay and fascinating Quay. Bournemouth town centre is just ten minutes drive away, with all the cosmopolitan retail, culinary and entertainment experience that is to be found in this vibrant town. ... more   less 
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