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Holiday Inn Express Poole

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Walking Field Lane, Poole BH15 1RZ, England
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Holiday Inn Express Poole
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558 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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London, United Kingdom
5 of 5 stars Reviewed 1 week ago NEW

Just returned from a great short break at this hotel. I have been to this hotel twice now; fantastic hotel and the staff are extremely helpful and personable, couldn’t be any nicer. Big bedroom which was spotless had a cosy double bed, sofa, large telly and modern clean bathroom and an air conditioner. I had a very pleasant stay in... More 

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Sam M, Thank you very much for taking time to review your stay with us. I am very pleased to know that you found my staff accommodating and the room was on our usual high standard. Your comments were shared in our morning briefing and all my team were really happy to know that you enjoyed your stay. Review... More 

Netanya, Israel
Level Contributor
58 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was great. Rooms large and bed comfortable. Breakfast was good. Nothing to rave about but good enough to start the day. The staff was helpful. Bathroom was modern with all needed. I was on a business trip and this hotel was great for me.

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Larry S, Thank you very much for your review about your recent stay with us. I am glad that you found the room spacious and the breakfast good. I have shared your comments with my team and they were all happy to know that your stay was enjoyable. Review like this helps my team to perform even better and... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here because everything else was booked and was pleasantly surprised. Free Wifi a bonus, staff very pleasant and although the room was small it was well furnished and comfortable. Breakfast was an interesting experience, not a lot of variety but it was included in the price so not a big issue, seemed short staffed so empty plates for a... More 

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Brett H, Thank you for taking time to review your stay with Holiday Inn Express Poole. I am pleased to know that you found my staff accommodating and the room comfortable. Your comments were shared in our morning briefing and everyone was happy to find out that your stay was comfortable. Please be advised that we are holiday inn... More 

Camberley, United Kingdom
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having booked this hotel for our family I was rather worried I had done the wrong thing as I booked it first and then read the tripadvisor reviews afterwards! However I was very relieved that we did not have any of the bad experiences of previous customers. We had a comfortable stay in a newly refurbished room. Polite staff and... More 

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Tjhtjh2014, Thank you very much for taking time to review your stay with us. I am glad to know that you found my staff accommodating and you had an enjoyable stay with us. I have shared your comments with my team in the morning briefing and the team were really happy to read your comments. Your review is really... More 

Peterborough, England, United Kingdom
Level Contributor
113 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a night in here after an event in Bournemouth. It's only a short drive away and it's good location from which to explore Poole & Dorset and it's one of the more modern Holiday Inn Express Hotels in which I've stayed. Staff are young, polite, friendly & professional. We were a party of three and the staff kindly... More 

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Gloucester, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here last year with my sister and the room was very spacey really comfy bed and the bathroom was big with great shower the staff was very helpful hotel was spotless in side and out loads of parking spaces and just a short walk from dolphin centre and Poole town

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Canterbury, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The exterior said it all, "tired and neglected" by lack of care and reinvestment. Whilst our room was clean, we reported a leak in the bathroom and broken window lock. There was an extremely poor selection of food for breakfast, even at 8am (after a faulty fire alarm call at 6:30am)! Sugary cereals are out of fashion, no selection of... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Cameraways, Thank you for taking the time in posting a review about our property on TripAdvisor. We always aim to provide an enjoyable stay to our guests and it is truly disheartening to know that we did not live up to your expectations of the IHG brand especially with our breakfast selections and the state of the exterior area.... More 

Travelers are raving about these Poole hotels

Reading, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was clean, tidy and had good facilities in both the common areas and rooms. There is plenty of parking. It is the staff that make the hotel stand out with their excellent customer service. In particular Matt on reception was fantastic. He provided an excellent check in service with extra, very useful information without being over the top.... More 

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Dubai, United Arab Emirates
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is nicely located near the Quay and easy for travel to other parts of the Jurrasic Coast. The I -house food is decent enough for breakfast and a light evening meal. The rooms are very basic with little or no amenities with very plain, dated decor. Whilst HI Poole is an IHG brand, it's the first place I... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear DubaiIan100, Thank you for being an IHG Rewards Club member and giving a feedback about your stay. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with location of the hotel. It seems that we were not able to execute an exemplary hotel stay experience with regard... More 

Bedford, United Kingdom
Level Contributor
112 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's a pretty standard hotel. Staff were very polite and the service was very good. However, they didn't know that I had already paid for the room and tried to charge me for it, both when I arrived and when I checked out. Parking is extra. The room was fine although I do wish they had larger towels. Food was... More 

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear KTnSue, Thank you very much for your review and stay at Holiday Inn Express Poole. I am glad to read your comments about my team and the service that we offered. All my team members take pride in working here and always try their best to make sure all our guests have enjoyable stay with us. Saying this please... More 

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