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Holiday Inn Express Poole

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Walking Field Lane, Poole BH15 1RZ, England
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Holiday Inn Express Poole
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Holiday Inn Express Poole
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504 reviews from our community

Traveler rating
    102
    187
    131
    53
    31
See reviews for
128
171
17
98
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • Any
English first
  • All months
    (504)
  • Mar-May only
    (117)
  • Jun-Aug only
    (137)
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Oxford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Went to Poole for the weekend away and decided to stay at the Holiday Inn for the night and when we got there the staff at reception were very welcoming especially as they had just dealt with a load of lads that just arrived for a stag do. :) The room was excellent and very clean with a nice sized... More 

Was this review helpful? Yes
GeneralManagerPoole, Front Office Manager at Holiday Inn Express Poole, responded to this review

Good Afternoon Benno U, Firstly i would like to say thank you for taking the time to write a review of your recent stay with us here at the Holiday Inn Express, we value all our reviews to continue to develop our services. I am happy to read you found the front of house staff very welcoming and i have... More 

Bristol, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We try to find a holiday inn express to stay in while we are away, this was as usual a good hotel,clean comfortable with very friendly staff,the only letdown was the beef lasagne and chips I had to eat one night,it looked as if its been the oven all week,would recommend the hotel but definitely not the food,pity!

Was this review helpful? Yes
GeneralManagerPoole, Front Office Manager at Holiday Inn Express Poole, responded to this review

Good Afternoon John W, Firstly i would like to say thank you very much for your recent review of your stay here at the Holiday Inn Express, we value all our reviews both positive and negative to continue to develop our services. I am happy to read that you found the hotel clean and comfortable and the staff friendly, i... More 

Truro, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Travelling with my wheelchair bound adult son we found the disabled parking to be great, however the minute we entered the hotel it all went down hill quickly. No one on reception and no way to attract their attention. When a receptionist did turn up she commented that we could not have the accessible room we had booked and didn't... More 

Was this review helpful? Yes 1
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Sarah R, Thank you for your feedback and please accept my sincerest apologies for the inconvenience it caused during your stay. As per our email conversation, unfortunately it was beyond our control to allocate you an accessible room as we have 1 accessible room in the hotel which was prebooked back in December 2014 and therefore had a priority... More 

Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived mid afternoon on Saturday, not to impressed to find that the car park was pay and display with a 24 hour ticket costing £5. However once inside the hotel the reception staff were extremely friendly and helpful making sure we had hassle free check in. Our room was light,bright and spotlessly clean, a tea and coffee making facility was... More 

Was this review helpful? Yes
GeneralManagerPoole, Front Office Manager at Holiday Inn Express Poole, responded to this review

Dear Paul C Thank you for taking the time to leave a review of your recent stay with us here at the hotel. I am very pleased to read that the hotel and staff were to your expectations and i have passed your comments on to the team. I can assure you our parking charge is very competitive given our... More 

Rochester, United Kingdom
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We arrived mid evening for an overnight stay on our way to France. Navigating Poole not easy if you don't know it but the hotel staff so happy and helpful we felt it a great start to our holiday. Food in hotel good for quick food and good breakfast . Great value

Was this review helpful? Yes
GeneralManagerPoole, Front Office Manager at Holiday Inn Express Poole, responded to this review

Dear Pam077 Thank you for taking the time to leave such a lovely review. I am so pleased to read that you found the staff happy and helpful and i have indeed passed your comments on to the team. I am also very pleased that you enjoyed the meals/options/service you recieved both with your evening meal and breakfast I have... More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A clean tidy hotel ,nice service ,friendly staff quiet too,reasonably Central once you've figured out the path ways round about,best bet is use the nearby dolphin shopping centre as a starting point and use it as a walk through to the high street or in the evening as a walk round to get to pubs/restaurants etc.only qualm with our room... More 

Was this review helpful? Yes
GeneralManagerPoole, Front Office Manager at Holiday Inn Express Poole, responded to this review

Dear Melvyn S Thank you for your great review of our hotel. I am pleased to see your expectations were met and that you found the staff to be friendly, I have passed these comments to the team. We are centrally located in Poole which is fantastic all year round, reception are always on hand to help with tourist sites... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this Holiday Inn on business. The staff are very friendly and helpful. Parking is a bit of a hassle, being pay and display with tickets got from reception. AC/heating system made a horrible squeaky noise all night and I had to have one of the reception staff come and work the TV for me. Apparently it resets... More 

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear TarenWrae Thank you so much for your feedback; I have passed your comment regarding the AC unit onto our maintenance manager to ensure the AC unit is inspected thoroughly to rectify any issues I am so pleased to read that you found the team to be friendly and helpful. I have shared your comments with the team as again... More 

Somerset, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Close to town, waterfront & Lighthouse Theatre, comfy, clean, and surprisingly quiet considering the location was on the doorstep of everything you need in Poole. Staff were friendly and considerate. Enjoyed the breakfast and would stay again, however, would prefer not to have a connecting door to another room as they are just not as sound insulated as a wall,... More 

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Ian E I am so glad you enjoyed your recent stay with us. Lots of guests love our location as we are located 5 minute walk from town centre and 15 minutes walk to Poole quay. I have shared your comments with the team as we really appreciate your feedback. On your next visit to Poole if you email... More 

Cornwall
Contributor
20 reviews 20 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed February 2, 2015

We stayed as a family of 2 adults and a child on the 30/01/15. The positives: the staff we're helpful, the room size was very good with a double pull out bed for my child. There is excellent wi-fi and the hotel positioning is perfect for the Dolphin centre and town. The negatives: there was issues with the air conditioning... More 

Was this review helpful? Yes 2
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Bevfam, Thank you so much for your feedback and as per our telephonic and electronic conversation, I am pleased that you are satisfied overall with the way your concerns have been addressed, acknowledged and rectified. As per our conversation, we do provide portable heaters on request if guest would like to have a warmer temperature of the bedroom and... More 

Southampton
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 2, 2015

Very reasonable hotel, very clean and staff very obliging and seem to be happy working there. Our tv was not working in our room but not a major issue. Buffet breakfast all well set out with free coffee etc. £5 car parking charge which I did not see when booking via booking.com , 3 years ago this was not in... More 

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear SouthamptonAidan, Thank you so much for your feedback and I am very glad that your stay at Holiday Inn Express Poole met your expecations. I am also glad that you found staff helpful and our free breakfast satisfactory. I would like to mention that we have redeveloped our breakfast offerings and would be very keen to get your feedback... More 

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