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Holiday Inn Express Poole

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Walking Field Lane, Poole BH15 1RZ, England
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Holiday Inn Express Poole
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Holiday Inn Express Poole
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513 reviews from our community

Traveler rating
    102
    192
    132
    56
    31
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130
177
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99
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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  • Spanish first
  • Any
English first
  • All months
    (513)
  • Mar-May only
    (126)
  • Jun-Aug only
    (137)
  • Sep-Nov only
    (155)
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Wincanton, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed in room 119 on sat 25th April. Communal areas not very clean. Room fine. Wifi not working although connected. Error messaged on our ipad said "restrictive use"it,said user ie Hotel had used all of its allocation for month..Next morning we were unable to get hot water in the shower.I brought this to the attention of the front desk.He showed... More 

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Jersey, United Kingdom
Top Contributor
68 reviews 68 reviews
22 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Booked this hotel in readiness for early morning ferry crossing. I must admit I felt sorry for the Duty Manager, Neil, and the one female member of staff. Between the two of the them they were dealing with front of house and running the bar. Poor things were running from one place to another. Our room was clean and acceptable,... More 

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GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear MikeyJsy Thank you for taking the time to write a review regarding your recent stay with us. I am so pleased to read that you would stay with us again in the future and recommend the hotel to others. I have shared your comments with the team as we really appreciate your feedback. We look forward to welcoming you... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

I booked this hotel because it was the close to the town centre. I know that holiday inn Express are basic but it was a lot more basic then I thought it was going to be. I would not stay at any Express again. You can get more in a B&B for your money. When we arrived we decided to... More 

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London, United Kingdom
Top Contributor
53 reviews 53 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Good old Holiday Inn Express. I noted Pete R's review: he seems thick, and barmy for staying here so long if he didn't like it. Nice place. I liked the French front-of-house man, young, smart, polite, with a certain something about him, not quite enthusiastic about the English. I liked that. Query: why don't we have English people who are... More 

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GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Chris H Thank you for taking the time to write a review regarding your recent stay with us. I am pleased to read that you enjoyed your stay with us. I have shared your comments with the team as we really appreciate your feedback. We hope to welcome you back to Poole in the near future. Kind Regards Sarah... More 

Top Contributor
122 reviews 122 reviews
45 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 1 week ago

We decided to stay here for a short break, as it was listed as HIE Poole Harbour. Unfortunately it was close to a mile's walk from the harbour, mostly over a traffic flyover. The location wasn't the only bad thing either. Sometimes the staff were friendly and helpful, but at others they were hard to find (even on the reception... More 

Was this review helpful? Yes 1
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Pete R Thank you for taking the time to write a review regarding your recent stay with us. I am sorry that your stay with us not a great one. Thank you for your feedback I have shared your comments with the team. Only with guest feedback can we improve. I would very much like to talk you regarding... More 

Aberdeen, United Kingdom
Top Contributor
106 reviews 106 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here whilst on business in the area, the hotel is in a good location, the staff are efficient, hotel clean and the hotel is all an Express should be - functional. The room was comfortable and clean with no noise. If back in the area again - I'd return!

Was this review helpful? Yes
GeneralManagerPoole, Front Office Manager at Holiday Inn Express Poole, responded to this review

Dear TJB333333 Firstly I would like to say thank you for taking the time to leave a review of your recent stay with us here at the hotel. I am happy to read that the hotel met your expectations and you found the staff efficient and our rooms comfortable and clean. I have indeed passed your comments to the relevant... More 

Dorset UK
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As frequent travellers to Jersey in the Channel Islands,we have often used the Holiday Inn as a nightly stop over for the early morning ferry service. More so now as the Condor Ferry organisation has left Weymouth and now operates only from Poole.Having booked accommodation some months previously, we arrived on Thursday (9the April) afternoon to cathch the Condor Liberation... More 

Was this review helpful? Yes 1
GeneralManagerPoole, Front Office Manager at Holiday Inn Express Poole, responded to this review

Dear JohnDorsetuk Firstly I would like to say thank you for taking the time to leave a review of your recent stay with us here at the hotel. We value all our reviews to continue to develop our services. I am happy to read you found the staff attentive and pleasant and I have passed your comments on to the... More 

Billericay, United Kingdom
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What's good, what's bad? Well, good - beds are comfy, rooms super clean, the doors close quietly and the sound proofing is excellent, the curtains are excellent at blocking out light too! We ate there in the evening and the food was ok, breakfast was good though. friendly and very helpful staff Bad? Nothing much - a lack of choice... More 

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GeneralManagerPoole, Front Office Manager at Holiday Inn Express Poole, responded to this review

Good Afternoon Rob35t Firstly I would like to say thank you for taking the time to leave a review of your recent stay with us here at the hotel. We value all our reviews to continue to develop our services. I am happy to read you found the staff friendly and helpful I have indeed passed your comments on to... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pros: Nice clean room with enough space to move around in. Bathroom was nice and clean too with ample supply of toilet paper and towels. Drinks facility and TV with sound you can actually hear. Ample sockets for charging phones etc. Air Conditioning/Heater in each room. Breakfast (which is included in the price) FANTASTIC. Sausages are the best we have... More 

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GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear Shelley Thank you for taking the time to write a review regarding your recent stay with us. We value all our guest reviews as this helps us to develop our services It’s great to see that you enjoyed our Express start breakfast especially our Cumberland sausages! I am also pleased to read that you found our team to be... More 

Oxford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Went to Poole for the weekend away and decided to stay at the Holiday Inn for the night and when we got there the staff at reception were very welcoming especially as they had just dealt with a load of lads that just arrived for a stag do. :) The room was excellent and very clean with a nice sized... More 

Was this review helpful? Yes
GeneralManagerPoole, Front Office Manager at Holiday Inn Express Poole, responded to this review

Good Afternoon Benno U, Firstly i would like to say thank you for taking the time to write a review of your recent stay with us here at the Holiday Inn Express, we value all our reviews to continue to develop our services. I am happy to read you found the front of house staff very welcoming and i have... More 

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