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Holiday Inn Express Poole

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Walking Field Lane, Poole BH15 1RZ, England
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Holiday Inn Express Poole
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527 Reviews from our TripAdvisor Community

Traveler rating
    102
    197
    138
    58
    32
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133
183
18
103
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
  • All months
    (527)
  • Mar-May only
    (141)
  • Jun-Aug only
    (136)
  • Sep-Nov only
    (155)
  • Dec-Feb only
    (95)
All months
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just 6 minutes from the incoming late ferry from Cherbourg it was good to be able to crash so soon instead of facing a 2.5hr midnight drive home. Watch out for the £5/day 24-7 car park charge machine which can't see further than midnight - we had to get a chit from the front desk to cover parking into the... More 

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Wiltshire England
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We used the hotel as a base for an overnight trip for a couple of days out . I requested some help with heating some prescription food. Sarah one of the managers emailed me and organised what I needed with the kitchen which was really helpful. Our family room with breakfast was an excellent rate at £80 . We arrived... More 

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Cyprus
Top Contributor
64 reviews 64 reviews
15 hotel reviews
77 helpful votes 77 helpful votes
1 of 5 stars Reviewed 2 weeks ago

What a shambles !, When I booked direct with hotel, I requested a Kingsize bed, bath, high floor, (Which was confirmed). Upon checking in I questioned the receptionist, (whom later materialised to be the deputy manager Sara), re the above, I was informed rather bluntly, our rooms do not have baths, or kingsize beds, but you have a high floor!,... More 

Was this review helpful? Yes 3
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear David C, Thank you very much for taking time to review your stay with Holiday Inn Express Poole. I am really disappointed to read your comments about my hotel. Please accept my sincere apology if we did not meet your expectations. We normally do not operate like this and this is a one off situation that has let us... More 

Travelers are raving about these Poole hotels

Middlewich, United Kingdom
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was disappointed with this hotel. There were two main reasons for this. Firstly it was described as being minutes from sandy beaches of Poole but in fact in was a 15 minute not very nice walk to reach Poole quay (and I don't walk slowly). Secondly the toiletries in the bathroom were minimal and the same "liquid soap" hung... More 

Was this review helpful? Yes
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear Paulinediane, Thank you very much for taking time to review your stay with Holiday Inn Express Poole. The feedback from you enables us to target the area which are concerning so that we can stop happening again in the future. It will only help us to improve moving forward. Please accept my sincere apology if we have let you... More 

Hampshire
Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff friendly and helpful. Room clean and spacious (we had a family room ) and breakfast did the job of fuelling us for the day. Hotel is extremely central to Poole, walking distance to town and the quay. Everything we needed this hotel provided it.

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Fredpresto, Thank you so much for taking time to review your stay with Holiday Inn Express Poole. I am glad that you found my staff accommodating and we were able to meet your expectations. I have shared your comments with my team and they were all happy to hear that you had a pleasant stay. Looking forward to your... More 

Red Deer, Alberta, Canada
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Clean and spacious rooms with decent size bathroom. Restaurant is convenient as there doesn't seem to be a good place to eat nearby. Breakfast is good and a machine that makes cafe au lait! Too bad that the heaters in the two rooms we stayed in two nights didn't work. We moved because the TV didn't work in the first... More 

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Arun M, Thank you very much for staying with Holiday Inn Express Poole. I am delighted to know that you found my staff friendly and accommodating. We always strive to provide great service and comfortable to all of our guests here at Holiday Inn Express Poole. For this reason your comments are hurting me that we were not able... More 

South West
Top Contributor
213 reviews 213 reviews
41 hotel reviews
142 helpful votes 142 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On arrival we were told that they had a double room for us. We had booked a double with a sofa bed, as we don't sleep together. The receptionist, a foreign gentleman, was not very helpful & didn't believe us, until we showed him the print out of our booking. He said the housekeeping staff had gone home & the... More 

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Flo413, Thank you very much for taking time to review your stay with us. I appreciate your remarks about the room. We are always happy to provide a consistently clean, comfortable and courteous place for our guests with excellent service. Please accept my sincere apology that this was not the case for yourself. I have shared your comments with... More 

Channel Islands
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Have stayed at lots of Holiday Inns over the years and mostly they have been perfectly adequate for what they are However this one is way below average. The only plus point was the bed which was very comfy but there the positives end. The room is very dated and as usual with most English hotels the shower was useless... More 

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Nicko2, Thank you very much for taking time to review your stay at Holiday Inn Express Poole. We always strive to provide great service and comfortable experience to all of our guests, and it is nice to note that you have regarded our comfortable beds. However, please accept my sincere apology for the shortcomings that you have encountered during... More 

Truro, United Kingdom
Top Contributor
150 reviews 150 reviews
57 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for one night while in Poole on business. This is a perfectly adequate stop-over, the room was clean, well laid out and comfortable. Good space to work and free wifi which was good to see. Pleasant staff, and food was ok, although breakfast offering could be better: limited cooked option, and slightly disappointing range of alternatives, especially fruit. Functional... More 

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Kernowcouple94, Thank you very much for taking time to review your stay with us. I am delighted to know that you found my staff accommodating and had a pleasant stay with us. I have shared your comments with my team and they were all happy to know that you were happy with your stay and the service from the... More 

Kent
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked into this hotel for one night towards the end of April. The first time we have used it. Having booked two twin rooms several weeks in advance we were quite disappointed to be told on arrival that no twins were available. It seems we had been booked on the system as one 3/4 person room rather than 2... More 

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Family66Kent, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept... More 

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