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Holiday Inn Express Poole

3.0 of 5 Walking Field Lane, Poole BH15 1RZ, England
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Holiday Inn Express Poole
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Holiday Inn Express Poole
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477 reviews from our community

Traveler rating
    99
    172
    129
    50
    27
See reviews for
121
161
16
96
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (477)
  • Mar-May only
    (113)
  • Jun-Aug only
    (137)
  • Sep-Nov only
    (155)
  • Dec-Feb only
    (72)
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India
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel from 5-July-2014 to 25-July-2014. It was a official trip, Receptionist greeted us very well on reaching hotel. Whenever I want any help they are ready to do. Even they helped me booking a bus ticket from their credit card. Happy for that. Food is very good. We can store our food in their refrigerator and... More

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Siva1988 Thank you for taking the time to write a review regarding your stay in July at the Holiday Inn Express Poole. I am happy to read that you had an overall good experience a Holiday Inn Express Poole. Thank you for your kind words regarding the team and please rest assured I will pass on your review to... More

Portsmouth, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel Nov7th to 10th. We found the hotel comfortable, spotlessly clean with the staff being very friendly and efficient. I would like to commend Sarah, Karolina, and Jamie for sorting out the few problems we had. They could not do enough for us.

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear scot8m Thank you for taking the time to write a review regarding your recent stay. I am happy to read that you found the hotel to be clean and comfortable and the staff friendly and efficient. Please rest assured I will pass on your kind comments to the team. We look forward to welcoming you back to Poole in... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed here on many occasions before for business. The only reason I ever did stay at this hotel was the fact my company was paying and the reward points scheme they have available is a good incentive. I am an extremely loyal Platnium member so I stay at IHG hotels a lot. However my last few visits have been... More

Was this review helpful? Yes 2
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Simmonnnn Thank you for taking the time to write a review regarding your recent stays with us at Holiday Inn Express Poole. I am saddened to read that you no longer stay with us when you visit Poole on business and you feel your feedback is not listened too or acted upon. I would very much like to discuss... More

1 review
1 of 5 stars Reviewed 3 weeks ago

This is possibly the worst show of customer service that I have ever received from any company. I booked a long weekend via Booking.com, when I turned up at Holiday Inn I was told that my room was for the weekend before and that I was a no-show, the receptionist then went on to serve the next person, even though... More

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Louise L Thank you for taking the time to write a review regarding your experience with Holiday Inn Express Poole. We welcome all customer feedback as this helps us improve our product and services. I would very much like to talk to you regarding your customer service experience at our hotel, if you could please email me at deputy@hiexpoole.co.uk,... More

Reading, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Myself and my 2 daughters aged 7 and 10 stayed here for one night before going to Monkey World the next day. The room and bathroom was very clean and well presented. A member of staff soon came and made up the sofa bed for the children and was very helpful. The only slight negative was that the children thought... More

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Catalina w Thank you for taking the time to write a trip advisor review regarding your recent stay with us at Holiday Inn Express Poole. I am happy to read that you found the bedroom and bathroom to be clean and well presented. Thank you for your comments regarding bathroom room towels please be assured that management are looking... More

Milton keynes
1 review
5 of 5 stars Reviewed 3 weeks ago

Had a great stay at the holiday in for 2 nights , had a issue when we checked in but that was a problem from our company not theirs but both the staff behind the desk where excellent and sorted the problem for that night and also sorted new rooms for the second night , thanks Kelly and Lucy ....... More

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Niceguymk Thank you for taking the time to write a trip advisor review regarding your recent stay with us at Holiday Inn Express Poole. I am please to read that you found your stay was excellent. Thank you for your kind comments regarding our members staff, please be assured that your comments have been passed on to Kelly and... More

Derby, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night whilst in the area for an interview. We arrived later than expected, but check-in was handled efficiently. Room was clean and comfortable. Nothing outstanding, but everything we needed.

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Fiosol Thank you for taking the time to write a trip advisor review regarding your recent stay with us at Holiday Inn Express Poole. I am glad to read that your check in was efficiently handled despite your late arrival. All our rooms are maintained to a high standard and I am pleased you found them clean and comfortable.... More

Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here as we were visiting football supporters. The hotel was ok, clean enough and ideal for our stay, however make sure you are aware of the parking charges- even though the car park seems to be the hotels!

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear YorksTravellers13 Thank you for taking the time to write a review regarding your recent stay with us. I am happy to read that you found the hotel suitable for your accommodation requirements. The hotel does have car park which is chargeable £5.00 for 24 hours, the price for our car park is competitively priced for the location of the... More

UK
Top Contributor
207 reviews 207 reviews
142 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is one of the best HIE hotels I have used for the following reasons. Friendly welcome and efficient check in and check out. Full recognition of my platinum IHG status with every effort made to reward this (which is so often not the case). I was lucky enough to have one of the updated rooms which are very nice,... More

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear docscooter Thank you for taking the time to write a review regarding your recent stay at the Holiday Inn Express Poole. I am pleased to read that you found our front of house team friendly and were recognised for your continued loyalty with IHG. Please be assured that I will pass on your kind words to the team. All... More

Bournemouth, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We picked up this room for £71. After seeing bad reviews we were a bit worried. Upon arrival we felt welcome. The room was very clean! Breakfast was good, staff were helpful. Very close to Poole park and the town centre. Although the bed wasn't the most comfortable and we were woken by people upstairs at 2am! Would definitely recommend... More

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear RiaAnderson Thank you for taking the time to write a review regarding your recent stay at Holiday Inn Express Poole. I am happy to read that you found your room to be clean enjoyed breakfast. I will pass on your kind words to the Holiday Inn Express Poole team to act as a motivator to continue their hard work.... More

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Additional Information about Holiday Inn Express Poole

Address: Walking Field Lane, Poole BH15 1RZ, England
Phone Number:
Location: United Kingdom > England > Dorset > Poole
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Poole 3*
Number of rooms: 85
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Also Known As:
Holiday Inn Express Poole Hotel Poole
Poole Holiday Inn Express
Holiday Inn Poole
Holiday Inn Express Poole Dorset

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