We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Poole

3.0 of 5 Walking Field Lane, Poole BH15 1RZ, England
Hotel website
Hotel deals
Special Offer
Save on Hotel Packages!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Express Poole
Professional photos View all
Browse nearby
Holiday Inn Express Poole
Write a Review

482 reviews from our community

Traveler rating
    99
    175
    129
    51
    28
See reviews for
122
163
16
97
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (482)
  • Mar-May only
    (113)
  • Jun-Aug only
    (137)
  • Sep-Nov only
    (155)
  • Dec-Feb only
    (77)
All months
aylesbury
Contributor
16 reviews 16 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel itself - typical Express, room and linen all nice and clean, which is always perhaps the most important factor. HOWEVER - yes I am petty, but it really annoys to be asked to pay for parking. Yes I know its town centre prime parking area right opposite a main bus station, and it is also mentioned on the booking... More 

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear oldtrout42 Thank you for taking the time to write a review regarding your recent stay with us at Holiday Inn Express Poole. I glad to read that you found the rooms to be nice and clean during your stay. Our housekeeping team work tirelessly to keep our rooms to high standards and quality I will pass on your feedback... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Terrible food. Croissants three days old rock hard. No veg option. Eggs only scrambled. Air con whirred all night in December!!! It was off and still rattled loudly. Cereal not even as described on menu. Dirty really really dirty towels. TV was broken but nice staff did provide another room but we did not sleep due to air vent, rattling... More 

Was this review helpful? Yes 1
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Lexsin, Thank you so much for your feedback but please accept my sincerest apologies for the experience you had in my hotel. I am stunned to read your feedback as we pride ourselves in delivering great customer services as per guest's expectations and generally we have very positive reviews about it not only on Tripadvisor but also on our... More 

Corsham, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Hotel on Friday 4th Dec. The welcome by the receptionist was good, the room was large,clean and comfortable. After a good nights sleep, we found the breakfast as described and good, We would certainly use this Hotel again if we were in Poole.

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Peter P I am so happy to read that enjoyed your stay and had good night’s sleep. It’s great to read that you would use our hotel again on your next visit to Poole. Look forward to seeing you in the near future. Kind Regards Sarah Hayward Deputy Manager More 

Weston super Mare, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here for one night (4th Dec) and I was pleased it was just the one night! Both my wife and I had a very uncomfortable restless night and both woke to cronic back ache - felt like we`d been kicked in the side. We went down to breakfast expecting to be greeted by the usual option of a... More 

Was this review helpful? Yes 2
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Charlie19660 Firstly thank you for taking the time to provide us with your feedback. On our website it does state that our breakfast is a continental breakfast with 3 hot options, sausage, beans and scrambled egg, this is a standard for all Holiday Inn Express’s. We at the hotel and IHG are always reviewing our food and beverage options... More 

England, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I used to stay here each month on business visits to Dorset and always enjoyed good service, often had the bar meals and the priority points were important too ! My most recent visit with my wife was to attend a wedding in Poole and it was the perfect location as usual.

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Tonyric60 I am really pleased you enjoyed your stay with us. We pride ourselves on delivering good customer service and I have passed your feedback onto the team. As a member of IHG rewards club member you can earn points for your room stay and your points never expire! We hope to welcome you back to Holiday Inn Express... More 

India
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 13, 2014

I stayed in this hotel from 5-July-2014 to 25-July-2014. It was a official trip, Receptionist greeted us very well on reaching hotel. Whenever I want any help they are ready to do. Even they helped me booking a bus ticket from their credit card. Happy for that. Food is very good. We can store our food in their refrigerator and... More 

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Siva1988 Thank you for taking the time to write a review regarding your stay in July at the Holiday Inn Express Poole. I am happy to read that you had an overall good experience a Holiday Inn Express Poole. Thank you for your kind words regarding the team and please rest assured I will pass on your review to... More 

Portsmouth, United Kingdom
1 review
4 of 5 stars Reviewed November 13, 2014

We stayed in this hotel Nov7th to 10th. We found the hotel comfortable, spotlessly clean with the staff being very friendly and efficient. I would like to commend Sarah, Karolina, and Jamie for sorting out the few problems we had. They could not do enough for us.

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear scot8m Thank you for taking the time to write a review regarding your recent stay. I am happy to read that you found the hotel to be clean and comfortable and the staff friendly and efficient. Please rest assured I will pass on your kind comments to the team. We look forward to welcoming you back to Poole in... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 10, 2014 via mobile

Have stayed here on many occasions before for business. The only reason I ever did stay at this hotel was the fact my company was paying and the reward points scheme they have available is a good incentive. I am an extremely loyal Platnium member so I stay at IHG hotels a lot. However my last few visits have been... More 

Was this review helpful? Yes 2
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Simmonnnn Thank you for taking the time to write a review regarding your recent stays with us at Holiday Inn Express Poole. I am saddened to read that you no longer stay with us when you visit Poole on business and you feel your feedback is not listened too or acted upon. I would very much like to discuss... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 5, 2014

This is possibly the worst show of customer service that I have ever received from any company. I booked a long weekend via Booking.com, when I turned up at Holiday Inn I was told that my room was for the weekend before and that I was a no-show, the receptionist then went on to serve the next person, even though... More 

Was this review helpful? Yes 1
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Louise L Thank you for taking the time to write a review regarding your experience with Holiday Inn Express Poole. We welcome all customer feedback as this helps us improve our product and services. I would very much like to talk to you regarding your customer service experience at our hotel, if you could please email me at deputy@hiexpoole.co.uk,... More 

Reading, United Kingdom
1 review
5 of 5 stars Reviewed November 2, 2014

Myself and my 2 daughters aged 7 and 10 stayed here for one night before going to Monkey World the next day. The room and bathroom was very clean and well presented. A member of staff soon came and made up the sofa bed for the children and was very helpful. The only slight negative was that the children thought... More 

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Catalina w Thank you for taking the time to write a trip advisor review regarding your recent stay with us at Holiday Inn Express Poole. I am happy to read that you found the bedroom and bathroom to be clean and well presented. Thank you for your comments regarding bathroom room towels please be assured that management are looking... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Poole? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Poole

Address: Walking Field Lane, Poole BH15 1RZ, England
Phone Number:
Location: United Kingdom > England > Dorset > Poole
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Poole 3*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, Priceline, Cheap Tickets, BookIt.com, Despegar.com, Agoda, TripOnline SA, Booking.com and Tingo so you can book your Holiday Inn Express Poole reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Poole Hotel Poole
Poole Holiday Inn Express
Holiday Inn Poole
Holiday Inn Express Poole Dorset
Hotel Style:
#4 On the Beach Hotel in Poole

73 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (7)
Viewed
Bathroom (2)
Viewed
View from room (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (59)
Viewed
Hotel & grounds (16)
Viewed
Dining (18)
Viewed
Room/suite (8)
Viewed
Bathroom (1)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (1)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay