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All 14 Poole hotels

Holiday Inn Express Poole

3.0 of 5 Hotel   |   Walking Field Lane, Poole BH15 1RZ, England
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Ranked #9 of 14 hotels in Poole
A recent review
5 of 5 stars reviewed 1 week ago
EmilyP23 London
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447 people have reviewed this hotel

Traveler rating
    90
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
London
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I haven't stayed in the hotel but needed to cancel a booking made in error (trying to multitask with an upset 12 week old is never a good idea). After fearing I would have to pay the full amount I spoke to Lukasz at the hotel who helped me solve the issue very quickly. Excellent professionalism and customer service. Would... More

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London, United Kingdom
Top Contributor
62 reviews 62 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel falls far short of other Holiday Inn hotels clearly as a result of underinvestment which is unfortunate for the staff who work very hard to cover the cracks with pride. Can't fault the staff but the rooms are shabby and breakfast buffet is abysmal. Location is reasonable.

Was this review helpful? Yes 2
Kent
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

A budget hotel which provides a comfortable night and breakfast at a reasonable price. The room was clean and well-appointed. Didn't pay extra for WiFi and the standard version was rather slow. Good location for us as we arriving and leaving via the bus station. Easy walk to the Quay and town centre. Helpful staff. Breakfast was fine ( pity... More

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London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for our first time visit to Poole and surrounding areas. Our trip was organised last minute so we paid a hefty £160 on average a night for a standard room in this 3* property. This is Very expensive for the quality of accommodation and disappointing!! Compared to other holiday inn express hotels we have stayed in, this... More

Was this review helpful? Yes 1
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

It's ok. Probably what anyone would expect from this type of place. We were woken on each of our four nights by raucous giggling and incredibly obnoxious shouting from morons staying near us, not the hotels fault but very irritating, the rooms, although new, seem to have paper thin walls. You can hear every word from anyone walking along corridors... More

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Disappointing location by flyover and noisy bus station, told 10 mins from quay, took us nearly 1 hour, not nice route either, shame £5 car park charge even when staying at hotel. Breakfast ok but very busy, tables not cleared, shame!

Was this review helpful? Yes 2
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear Guest, Thank you for taking the time to write a review on your recent stay with us. Kindly accept our sincere apologies for the overall dissatisfaction you had experienced during you stay. Your comments about the tables during breakfast time have been documented. We do hope to see you in the future. Kind Regards Sarah Hayward More

Newcastle upon Tyne, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I have stayed in more than 50 holiday inn express hotels all around the world and this is by far the worse of them all and most expensive as well. On arrival at 12:30 were told the room would not be available until 15:00 we explained we had just had a 7 hour drive and would like to rest only... More

Was this review helpful? Yes 4
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear Guest Thank you for reviewing our hotel. I am sorry to see that you felt we did not meet standards. I would like to the opportunity to discuss the issues that may have occurred during your visit, so that I can ensure that these problems are addressed. Therefore I would be much obliged if you could contact me directly... More

Chelmsford, United Kingdom
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at Express by Holiday Inn in Poole on the 1st and 2nd and then again the 10th August after returning from Jersey, the Hotel was spotlessly clean and well presented, with the staff being welcoming and helpful on both occasions, the breakfast was tasty, but on occasions ran out quickly, but the staff replaced as fast as they... More

Was this review helpful? Yes 1
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear Guest Thank you for taking the time to comment on your stay at the Holiday Inn Express Poole. It is good to read that you found the hotel clean for your stay. We value your comments as they allow us further improve our services. We look forward to welcoming you back in the future. Kind Regards Sarah Hayward More

perth wa
Top Contributor
79 reviews 79 reviews
51 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

nice quiet corner of poole, close to transport and shops. clean, tidy well equipped bargain style hotel, it comes with everything you would expect and delivers what it promises. friendly helpful staff and good food.

Was this review helpful? Yes 1
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear Guest Thank you for taking the time to comment on your stay at the Holiday Inn Express Poole. I am happy to read that you found hotel clean and the front of house team friendly and helpful. We look forward to welcoming you back in the future. Kind Regards Sarah Hayward More

Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here a few times as i have family in poole, nice rooms, friendly staff, good choice at breakfast, can be alittle expensive, tend to look at the deals on offer, good location for shops, eating out, boat trips, plenty of pubs.

Was this review helpful? Yes 1
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Guest, Thanks for taking the time to write a review on your recent stay with us. It was good to read your positive comments and look forward to seeing you again in the very near future Kind Regards Sarah Hayward More

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Additional Information about Holiday Inn Express Poole

Address: Walking Field Lane, Poole BH15 1RZ, England
Phone Number:
Location: United Kingdom > England > Dorset > Poole
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Poole 3*
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Also Known As:
Holiday Inn Express Poole Hotel Poole
Poole Holiday Inn Express
Holiday Inn Poole
Holiday Inn Express Poole Dorset

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style
#3 On the Beach Hotel in Poole
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Express Poole. Simply Great Poole Town Centre Hotel ; NOW OFFERING FREE WI-FI. The town centre location of our hotel in Poole, just minutes from the award-winning golden sandy beaches of Sandbanks, quayside walks, the ferry to Brownsea Island, and the Channel Islands and beyond to France, means whatever your reasons for staying with us, be they for business or pleasure, convenience must be among them.The warmth of the welcome you will receive from our friendly staff will be matched by the cosy comfort of our rooms, all of which are spacious, finished in a contemporary style, and come with complimentary Wi-Fi access and a hearty breakfast each morning. Double, Twin, and Executive rooms are available, and if you have accessibility needs we would advise booking a DDA-approved room as far in advance as possible. ... more   less 
Number of rooms
85

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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