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Holiday Inn Express Poole

3.0 of 5 Walking Field Lane, Poole BH15 1RZ, England
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Holiday Inn Express Poole
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Holiday Inn Express Poole
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494 reviews from our community

Traveler rating
    103
    178
    131
    52
    30
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126
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98
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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    (113)
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Chichester, United Kingdom
Top Contributor
68 reviews 68 reviews
45 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great surprise , nice welcome , easy to find and very clean and well kept. Staff all on point with no complaints , room was clean tidy warm with a great shower room. Food basic but well cooked For an express I would give this place an 8/10.

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Guest, Thank you so much for your feedback and I am very pleased that you were overall happy with your stay at Holiday Inn Express Poole. I am also pleased that you found rooms clean and staff friendly. I have passed your compliments to the chef about evening meals and we are really looking forward to welcome you again... More 

Northampton, England.
Contributor
16 reviews 16 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here for one night, 17th January 2014. We thought the room was a good size. We were surprised to find that the air conditioner / heater blew directly onto the bed so that we felt we were sleeping in a draft. We could probably have turned it off, but the very thin duvet meant that... More 

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear notsonintrepidtraveller Thank you for taking the time to write a review regarding your recent stay with us. I apologise for any inconvenience the air conditioner/ heater caused you during your stay for future reference the hotel can provide portable heaters that are available on request. Thank you for your feedback regarding lighting in your room we are in the... More 

Doncaster, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Having just visited the hotel with my boyfriend and daughter I was super impressed with just about everything. The hotel is well located and boasts easy car parking. Check-in was friendly and efficient. I had requested an extra bed for my daughter. Housekeeping had set up the sofa bed (good size). It must have been incredibly comfortable as we struggled... More 

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Wanderer68 Thank you for your 5 star review! I am so pleased that you enjoyed your stay with us. I have shared your praise with all the team as we really appreciate your feedback. We look forward to welcoming back in the near future. Kind Regards Sarah Hayward Deputy Manager More 

Daventry, England, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

3 day weekend. As usual we were made to feel very welcome by a very helpful staff who actually seemed happy to be working there.Breakfast was a little disappointing as it seemed to have been on the hot plate a little too long.Room was comfortable and clean.Facilities were adequate. Poole and Poole harbour are well worth a visit as is... More 

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Angela N Thank you for taking the time to write a review regarding your recent stay with us. I am so happy to read that your stay was enjoyable and you will return in the future. Thank you for your feedback regarding our Express Start breakfast. I will pass on your comments to the kitchen team, we do regularly... More 

Melbourne
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

It was just a short walk from Poole bus station to the hotel and back to the Lighthouse for a concert and meal, great for an overnight trip. The staff were great, very helpful for my dietary concerns. The rooms were spacious and beds comfortable but close to traffic and train noise.

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Clairented, Thanks you so much for your feedback and I am glad that your overall experience at Holinday Inn Express Poole was upto your expectations. I am also pleased that you found hotel to be conveniently located and staff helpfull. I will certainly share your feedback with my team to ensure we keep providing great customer services to our... More 

Newbury, England, United Kingdom
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel between Christmas and New Year and booked this hotel purely for price. As it turned out, it was excellent value for money. Arguably what would you expect for such a well known brand - but this was good. Clean and serviceable rooms....clean and well presented bar and food/seating area. The staff were extremely pleasant and... More 

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Scott H Thank you for taking the time to write a review regarding your recent stay with us. I am pleased that you found the team to be extremely pleasant and helpful. This makes me very proud as a manager. I have shared your comments with the team as we really appreciate all feedback. I really look forward to... More 

Knebworth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Our first stay in a holiday inn express. Good value for money but wouldn't choose to stay in another for a short break. Would be excellent for business travel or single night stopover which is probably what they are aimed at. Rooms spotless.

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear HerbertElmo Thank you for taking the time to write a review regarding your recent stay with us. I happy to read that you found the hotel to be good value for money, and your room spotlessly clean. We hope to welcome you back to Holiday Inn Express Poole in the near future. Kind Regards Sarah Hayward Deputy Manager More 

Bristol, United Kingdom
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We needed a quick stopover in the area and got a great price which made the decision really. Booking was simple online although does not include parking, which i always think is a total scam, i cannot teleport to a hotel can I. £5 a night, cheaper than some but i still disagree with this Mis leading charge (anywhere, not... More 

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Mike C Thank you for taking the time to write a review regarding your recent stay with us. I am happy to read that you found our express start breakfast enjoyable and were able to fill up before you started your day; I am sorry to read that you found our evening meal options and the service disappointing, thank... More 

Petersfield, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Firstly, the staff are a credit to you. My husband has already written a review, but I felt I needed to too. As soon as we opened the door to our room we were greeted with the smell of cigarette smoke. Not just a faint smell - but full on. As non smokers with a child this was unpleasant. We... More 

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Jackie L Thank you for taking the time to write a review regarding your recent stay with us. We appreciate all feedback as this helps us to improve our product and services; your comments have been passed onto Kelly and Lucy. Please again accept out sincerest apologies regarding the cigarette smell in your room, I can confirm all of... More 

Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just got back from holiday inn express in poole. Good hotel. Great staff. Rooms were very modern. Downside to the heating system is very poor. The rooms were cold, but they had these small heaters that u can turn use. The food from their restaurant was not that great. It was all microwaved and wasnt freshly prepared. Breakfast wasnt great.... More 

Was this review helpful? Yes
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this review

Dear Juanita, Thank you so much for your feedback and I am very pleased that you found staff lovely and rooms modern. I can confirm that heating issue has been rectified in your bedroom. As far as food is concerned, I have passed on your feedback to the F&B manager but please rest assured that our food is served to... More 

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Additional Information about Holiday Inn Express Poole

Address: Walking Field Lane, Poole BH15 1RZ, England
Phone Number:
Location: United Kingdom > England > Dorset > Poole
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Poole 3*
Number of rooms: 85
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Also Known As:
Holiday Inn Express Poole Hotel Poole
Poole Holiday Inn Express
Holiday Inn Poole
Holiday Inn Express Poole Dorset
Hotel Style:
#4 On the Beach Hotel in Poole

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