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All 14 Poole hotels

Holiday Inn Express Poole

3.0 of 5 Hotel   |   Walking Field Lane, Poole BH15 1RZ, England
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58%
Ranked #9 of 14 Hotels in Poole
A recent review
5 of 5 stars reviewed 1 week ago
Peter B Lowestoft, United Kingdom
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451 reviews from our community

Traveler rating
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    124
    46
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lowestoft, United Kingdom
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was busy - it was clean and efficiently run by helpful staff. Our room was typical of the hotel chain, it was clean, comfortable and we appreciated the little extras in our room! We had a high room which was quiet and overlooked the car park (there is plenty of parking available) as there are no real views... More

Was this review helpful? Yes 1
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Peter B Thank you for taking the time to write a trip advisor review on your recent stay with us. I am pleased you chose to stay with us again and you enjoyed your visit. It gives me great pleasure to read that you found our team to be friendly, efficient and attentive I will share your feedback with... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to stay here for a few hours overnight (as there were no B&Bs available at Swanage where I needed to be for 0630hrs). Some train delays meant I arrived here at Poole later than anticipated (close to midnight), but the two members of staff at the reception desk were both very welcoming and helpful, which was very much... More

Was this review helpful? Yes
London
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Stopped off here overnight whilst visiting the new forest. As far as facilities go, standard express facilities. The lack of muffins at breakfast was duly noted, something that I’ve been accustomed to at the express chain. Staff were friendly, polite and very accommodating providing storage in the conference room for our bike, though had the room been booked it could... More

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear nabz72 Thank you for taking the time to write a trip advisor review, regarding your recent stay with us. I am happy to read that you found our team friendly and accommodating I will share your comments to team. I would like to put your mind at ease regarding storing your bikes in the conference room, when you stay... More

Guildford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Well positioned hotel on edge of Poole centre. Friendly staff and lovely rooms, all you need for a break. Lots of local places to see with lots of buses to take the you there and leave the car at the hotel. Plenty of places to eat at at a very reasonable price.

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Vik1947 Thank you for taking the time to write a trip advisor review on your recent stay with us. I am happy that you choose us for your accommodation requirements. The hotel is in a very good location right in the heart off Poole and only a 5 minute walk to the town centre, and 15 minutes walk to... More

London
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I haven't stayed in the hotel but needed to cancel a booking made in error (trying to multitask with an upset 12 week old is never a good idea). After fearing I would have to pay the full amount I spoke to Lukasz at the hotel who helped me solve the issue very quickly. Excellent professionalism and customer service. Would... More

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Guest, Thank you for taking the time to write a review on your recent experience with us. I am happy to read that Lukaz was helpful and managed to solve your problem We do hope to welcome you to the hotel in the future Kind Regards Sarah Hayward More

London, United Kingdom
Top Contributor
62 reviews 62 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel falls far short of other Holiday Inn hotels clearly as a result of underinvestment which is unfortunate for the staff who work very hard to cover the cracks with pride. Can't fault the staff but the rooms are shabby and breakfast buffet is abysmal. Location is reasonable.

Was this review helpful? Yes 3
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Leon S Thank you for taking the time to complete a Tripadvisor review of our hotel. I am happy you chose us for your accommodation requirements; however I was disappointed to note that you were not fully satisfied with your visit I would very much like the opportunity to discuss your comments in further detail so that I can... More

Kent
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A budget hotel which provides a comfortable night and breakfast at a reasonable price. The room was clean and well-appointed. Didn't pay extra for WiFi and the standard version was rather slow. Good location for us as we arriving and leaving via the bus station. Easy walk to the Quay and town centre. Helpful staff. Breakfast was fine ( pity... More

Was this review helpful? Yes
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Guest, Thank you for taking the time to write a review on your recent stay with us at Holiday Inn Express Poole I am happy to read that you found the staff helpful and the hotel provided a comfortable nights sleep. We do hope to see you in the future. Kind Regards Sarah Hayward More

London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for our first time visit to Poole and surrounding areas. Our trip was organised last minute so we paid a hefty £160 on average a night for a standard room in this 3* property. This is Very expensive for the quality of accommodation and disappointing!! Compared to other holiday inn express hotels we have stayed in, this... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear dipset33, Thank you for your recent feedback on your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests,... More

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's ok. Probably what anyone would expect from this type of place. We were woken on each of our four nights by raucous giggling and incredibly obnoxious shouting from morons staying near us, not the hotels fault but very irritating, the rooms, although new, seem to have paper thin walls. You can hear every word from anyone walking along corridors... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Mark T, Thank you for leaving us a feedback. We appreciate you taking the time to help us improve our guest services. We read with much concern the troubles you had during your stay with us. We sincerely apologize for the noise issues you have encountered and truly sorry that this has negatively impacted your overall stay. We deeply... More

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Disappointing location by flyover and noisy bus station, told 10 mins from quay, took us nearly 1 hour, not nice route either, shame £5 car park charge even when staying at hotel. Breakfast ok but very busy, tables not cleared, shame!

Was this review helpful? Yes 2
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear Guest, Thank you for taking the time to write a review on your recent stay with us. Kindly accept our sincere apologies for the overall dissatisfaction you had experienced during you stay. Your comments about the tables during breakfast time have been documented. We do hope to see you in the future. Kind Regards Sarah Hayward More

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Additional Information about Holiday Inn Express Poole

Address: Walking Field Lane, Poole BH15 1RZ, England
Phone Number:
Location: United Kingdom > England > Dorset > Poole
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Poole 3*
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Also Known As:
Holiday Inn Express Poole Hotel Poole
Poole Holiday Inn Express
Holiday Inn Poole
Holiday Inn Express Poole Dorset

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