Walking into reception we were hit by heat, it was very, very, very hot - it was a hot day but obviously no air con at all. In the corridors the heaters were on so this obviously didn't help! Reception staff not rude but not friendly either. The room was big but had a strange smell to it - one... more

We stayed here as we were going to London. The hotel is about a 5 minute walk from the station, which was great. It is also right opposite a large Tesco Extra. The staff were helpful. The room was very basic, but clean. But watch out for the uncomfortable bed and pillows. The room was Very hot!! Like a previous... more

The Good: The room was right on the top floor offering a relatively pleasent view if you look beyond the multi story car park etc... Furnishings were good, king size double bed and clean decent bathroom. Modern decor and good service from the staff. Food was of good quality and value. The bad: The room was quite hot and one... more

We stay here when visiting family & friends in UK as it is conveniently located (we live in Spain). The hotel rooms are quite large and have king size beds. Clean & adequate. Ask for rooms overlooking the car park side which is quieter than the shopping mall side. Staff have always proved friendly and reliable. You can get half... more

I stayed here as part of a Luton airport hotel and parking deal. it was the cheapest on offer, but it's worth spending the minimal amount more to go elsewhere. This isn't really anything to do with the hotel, but more the location. Srevenage just isn't where it's at! My room was a good size, and the bathroom was fine.... more

Too many service failures and very disingenuous apologies from receptionist. Misled on car parking facilities when checked by phone before booking. Broadband connection utterly useless - wasted 2 hours and about £15 on trying to get connection using their service provider (Orange). Totally ignored in restaurant for about 15 minutes, so we left and went elsewhere. No customer complaints facility... more

No surprises, very basic but fully equipped rooms, lifts to all floors, despite being close to town centre, rooms above 2nd floor not too bad for noise - pigeons can be a problem early morning. Breakfast poor value better option local cafe/supermarket (24 hrs). Car parking convenient in multi storey adjacent to hotel (small fee) can park next to hotel... more

Hotel is cheap but have stayed a few times and had no significant problems. It is very basic but always clean. It also has a bar attached to the hotel but I have never been in it. Overview: Staff were OK. Room size was OK. Tiny TV with four channels. TV/Coffee in room. Room Internet access at a price. Parking... more

Dirty, Grotty and Grungy, i would rather sleep in the street. Horrible brown scratchy sheets. Never ever again. more