Fantastic service the staff went beyond their remit to provide a first rate service. Excellent reception on my later than planned arrival and food was hot food provided. Lovely town with the hotel in centre. THANK YOU.

First impressions are favourable, nice reception and pleasant staff but once inside the building and the room things take a dive. The place seems to be in need of some major TLC. The window in our room opened about 2cm which when the outside temperature was 26°C was an issue. Stifling to say the least. The floor outside the bathroom... More

We stayed here recentley for a family wedding. As we have childern we requested a family room. When we got to the room it was very hot so we went to open the window only to discover the whole window fitting was screwed shut. The bathroom towel rail was scalding hot and could not be turned off or even down.... More

I have stopped at this hotel on a regular basis for over 25 years on business trips, standards at this hotel have been going down over the years and the rooms are badly in need of refurbishment. Rooms are quite dirty with stain's on the carpets and walls.Most rooms have showers which dont work properly, furnature that is stained or... More

We stayed for 2 nights as we were attending a wedding locally and i had stayed at the hotel before. We only paid £50 a night so wasn't expecting much. However on arrival there was a big damp patch on our carpet and a smell of damp in the room. As we had a long day traveling we just couldn't... More

My family and I stayed at the Cromwell Hotel at Easter, this weekend, 2012 as my son was getting marrried at the nearby Priory Barn. The staff at the Cromwell couldn't have been more helpful, courteous and obliging. They made us feel very welcome and despite the fact I bombarded them with lots of requests they met each one as... More

We stayed here for a wedding reception for some friends that live in Stevenage. We found the hotel in an excellent location in the heart of the town. The venue was excellent for the wedding reception with a spacious room with doors leading onto a large outside area. The room was a little dated but was very spacious with a... More

Based on the photo of its frontage and it's location (lots of choice of restuarants and pubs on the same street), I was expecting a rather smart small town hotel. I imagine it once was but now the inside is looking rather tired with corridors smelling of damp and my bathroom in need of a refit. The one 5 star... More

Stayed here for twon nights after getting married. I telephoned a couple of days before our stay and said that we were getting married and they upgraded our room to the honeymoon suite. Check in was quick and easy and first impressions of our room were very good. A four poster bed, very spacious and very clean. The bed was... More