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Holiday Inn Stevenage

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St. George's Way, Stevenage SG1 1HS, England
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Holiday Inn Stevenage
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Holiday Inn Stevenage
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284 reviews from our community

Traveler rating
    95
    116
    46
    17
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle upon Tyne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The Reception staff today were professional, friendly and very helpful. Disappointed with the level of cleanliness of the bathroom but after raising the concern with the team, response was efficient, curtains changes and stains cleaned. I sniffed the towel and I'm sure one had not been replaced. The hotel is easily accessible and near the park for a stroll and... More 

Was this review helpful? Yes 1
Hotel499, Manager at Holiday Inn Stevenage, responded to this review

Dear Guest, May I take the time to thank you in your review posted following your recent stay with us. I am pleased to read you found our reception team responsive and helpful and dealing with your requests during your stay, and I would like to thank you for providing this feedback so that we can share with our team... More 

Sutton Coldfield, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Excellent accommodation and lovely breakfast. Attended a wedding party so stayed overnight. Well worth staying there. Had two rooms; one kingsize and the other a double family room. Both rooms well planned. Disabled parking available right outside main entrance.

Was this review helpful? Yes 2
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Following your recent stay at Holiday Inn Stevenage thank you for your feedback. I'm pleased the experience met your expectations and that you enjoyed a comfortable stay and excellent breakfast. My team and I hope to welcome you back to the hotel again in the future. Yours sincerely Gerard Ryan General Manager More 

Rochdale, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Never stayed in a Holiday Inn before so wasnt sure what to expect. I had travelled down due to a work meeting on Sunday night. I was greeted by Leigha on Reception, who was welcoming and friendly. Unfortunately there isn't a car park on site for hotel guest -however for an extra £25 - you can upgrade to an Executive... More 

Was this review helpful? Yes
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for your feedback following your recent stay at Holiday Inn Stevenage. I'm delighted that overall the experience met your expectations, especially with regards to the welcome at Reception from Leigha, quality of your Room Service, cleanliness of the room and service received throughout the hotel. Please rest assured that your feedback will be shared with the... More 

York, UK
Top Contributor
284 reviews 284 reviews
118 hotel reviews
207 helpful votes 207 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for one night - a Saturday. Our room was towards the rear of the hotel and was very quiet - we never heard any noise whatsoever. The staff were pleasant, the room clean and comfortable. The following morning we had breakfast (£12.95 if you pay at the hotel). There's a selection of continental options (croissants, yogurts etc)... More 

Was this review helpful? Yes
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you very much for your positive feedback following your recent stay at Holiday Inn Stevenage. I'm delighted that the experience met your expectations and that you enjoyed a pleasant stay, especially with regards to your room comfort and cleanliness, pleasantness of the staff and quality of breakfast. My team and I hope to welcome you back to... More 

Kidderminster, United Kingdom
Top Contributor
58 reviews 58 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very clean, modern hotel. I upgraded to executive suite which was huge! Nice comfy bed. The views weren't the best but there isn't much the hotel can do about that. I would return on business. Plenty of choice at breakfast and a spacious dining area.

Was this review helpful? Yes 3
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for your feedback following your recent stay at Holiday Inn Stevenage. I'm delighted that the experience met your expectations and hope to welcome you back to the hotel again in the future. Yours sincerely Gerard Ryan General Manager More 

Senior Contributor
33 reviews 33 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 12, 2015

Good hotel, rooms were small but clean and functional Good location near train station Breakfast was included in package. Parking extra across the road I had dinner one night quite good Front desk could be friendlier

Was this review helpful? Yes
Hotel499, Manager at Holiday Inn Stevenage, responded to this review

Dear Stephen Thank you for taking the time to review your recent stay with us, your comments will be passed to the time to view. We hope to be able to welcome you back again soon. Kind Regards Scott Mills Revenue Manager More 

Top Contributor
61 reviews 61 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 10, 2015

The hotel is pretty poor for a holiday inn. Stay a lot and virtually all the bathrooms smell.a sorta wiffy drain smell. The saving grace are the staff who make an average hotel a good place to stay. ...management take note!

Was this review helpful? Yes 1
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for your feedback following your recent stay at Holiday Inn Stevenage. The team at the hotel are a great asset and they are the ones who ensure a guest's stay becomes an experience. The Management are involved in the recruitment, selection & training of the team and are therefore very much a part of it. Your... More 

Contributor
17 reviews 17 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 6, 2015

I stayed here for two nights. On arrival I was given a room facing the main road, even though I had requested a quiet room through a third party booking agency. Immediately upon alerting the front desk I was escorted to a perfectly quite room. The room was large enough and had everything required for a short stay. I did... More 

Was this review helpful? Yes
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for your feedback following your recent stay at Holiday Inn Stevenage. I'm pleased that the experience met your expectations and that you found the hotel clean and the staff pleasant and helpful. My team and I hope to welcome you back to the hotel again in the future. Yours sincerely Gerard Ryan General Manager More 

Oxford, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed January 29, 2015

Have stayed here several time for work and pleasure reasons. This hotel has gone down in its standards. The staff are like zombies, you order your eggs for breakfast, they don't bother to bring them. Order a coffee and two turn up. Rooms have no soap or cleaning products for the sink, just one large pot in the actually shower... More 

Was this review helpful? Yes
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Further to your most recent stay at Holiday Inn Stevenage thank you for your feedback. I'm sorry that your latest experience failed to meet your expectations and our usual standards. Please rest assured that your comments will be shared with the team so that we can continue to improve the service we offer. My team and I would... More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed January 26, 2015

3 days on Business - hotel ticked all the boxes, comfy room, good breakfast excellent friendly and helpful staff - parking across the road (2mins). Mini gym hotel and swimming pool 5 mins walk down the road - Georgia sorted all the details out to even make that easy.

Was this review helpful? Yes
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for your feedback following your recent stay at Holiday Inn Stevenage. I'm delighted the experience ticked all the boxes and will share your feedback with the team, especially Georgia on reception who stood out during your stay. My team and I hope to welcome you back again soon. Yours sincerely Gerard Ryan General Manager More 

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