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Holiday Inn Stevenage

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St. George's Way, Stevenage SG1 1HS, England
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Holiday Inn Stevenage
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357 Reviews from our TripAdvisor Community

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Colchester, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

stayed at this hotel 3 times in the last month and must say the staff all very friendly. rooms are very clean and have all the things you need for a comfatable sleep. dinner the range of the menu is very good simple food cooked very well. would stay at this hotel again when in the area.

Helpful?
Thank luther22
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for your feedback following your recent stays at Holiday Inn Stevenage last month. I am delighted that the experience met your expectations with regards the friendliness of the staff, cleanliness & comfort of the rooms and the quality of the food. Please rest assured that your comments will be shared with the team at the hotel.... More 

Cambridge
Level Contributor
140 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay here regularly and the hotel has plateaued (in a reasonably positive way). No perks for a standard room (toiletries are bottles fixed to the wall, bed functional and certainly not luxurious). Upgrade and you get individual toiletry bottles and can park on site (much nicer!!) Pillows were flat (really flat!) Bar area always good, great place to meet... More 

Helpful?
Thank TheClanster
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for the review following regular stays at Holiday Inn Stevenage. Please rest assured that all your findings have been noted and will be shared with the team so that we can continue to improve the service we offer. The pillows will be checked and replaced with new as required. I will also discuss with the team... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

One night stay while on business in the area. Overall the hotel is clean and comfortable but somehow the staff seem "disengaged" particularly in the restaurant where customers seem to be a mild inconvenience to their busy routines. As I say, it was ok but a little underwhelming for £101 + breakfast. Oh, and the "superfast broadband" is very slow!

Helpful?
Thank Tim L
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for your feedback following your recent stay at Holiday Inn Stevenage. Please accept my sincere apologies that your experience failed to fully meet your expectations and our usual standards. I am sorry the dining experience and broadband offering marred your stay at the hotel on this occasion. Your comments will be shared with the team and... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here on a weekend night rang to say I would be late and I would pay in cash not to charge or pre auth my card as the card on the booking was just to hold my room. Got to hotel to find they had pre auth my card for £80 it was late I went for a drink... More 

Helpful?
Thank Mark A
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Further to your recent stay at Holiday Inn Stevenage thank you for your feedback. I am sorry that your experience was marred by the pre authorization taken upon check in at the hotel. I have checked with both Reservations and Front Office but neither department have received an email regarding this matter. Please send an email to reservationsmgr@histevenage.com... More 

Manchester, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was worried by some of the poor reviews given by visitors to this hotel. My experience was very different. The food is of a good standard and plentiful. The staff are polite. The rooms on the 6th floor are quiet. The beds are comfortable. The rooms are clean and of a good standard. All in all a pleasant night's... More 

Helpful?
Thank ali-gogs
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Further to your recent stay at Holiday Inn Stevenage thank you for your feedback. I am delighted that the experience met your expectations and that overall you enjoyed a pleasant night's stay at the hotel. Please rest assured that your comments will be shared with the team who help to welcome you back again in the future. Thank... More 

Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 30, 2015

After a ten and a half hour coach journey to London from Southport due to Diamond Holidays error.Our stop at Knutsford became a nightmare, after leaving Knutsford services then getting a phone call (the driver - Jason from ABC Travel) after half an hour towards London we had to go back to Knutsford as there were passengers left behind. These... More 

Helpful?
1 Thank Kvd1607
IHGCare, Guest Relations Manager at Holiday Inn Stevenage, responded to this review

Dear Kvd1607, Thank you for staying with us and providing us with your valuable feedback. We are sorry to read that you had some issues with the Diamond Holidays Nutcracker. We hope that they had reached out to you regarding your concerns. Again, thank you for your feedback. We hope to have the opportunity of hosting you again should your... More 

Royston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 13, 2015

Crammed 12 onto a table for 8 , tables so close together one knee on a table leg whilst staff bumped past between tables knocking into my back every couple of minutes. Soup bland , the cheese cake uneatable, sea bass the size of a sardine which was how we were packed into this venue . coffee or mince pies... More 

Helpful?
3 Thank marisasnook
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for your feedback following your recent attendance at one of our Christmas Party's at Holiday Inn Stevenage. I am sorry that the evening did not meet your expectations and you did not enjoy the experience as many others who have attended our festive celebrations. I hope to welcome you back to Holiday Inn Stevenage under more... More 

Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 4, 2015

Functionally bland chain hotel. Not as good as others in the same class in the chain. Traffic noise from the adjacent dual carriageway (asked for a quiet room away from the road, told we were getting one, but room overlooks the road!). Our room smelled of sewage. Standard room is smallish, but comfortable and clean. If you don't need a... More 

Helpful?
Thank Paul G
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for your feedback following your recent stay at Holiday Inn Stevenage. I am sorry the experience failed to meet your expectations and our usual standards. Please accept my sincere apologies that your stay was disturbed by traffic noise and the odour in your bedroom. Please rest assured that your comments has been shared with the team... More 

Norwich
Level Contributor
256 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 stars Reviewed December 2, 2015

We stayed here as we were looking for base whilst to see Faithless at Ally Pally. Stevenage had a great train service to Ally Pally and Cambridge so we decided to stay here. The town is very run down but you can't blame the hotel for that. The staff at check in were great. We sat in the bar and... More 

Helpful?
Thank LuxurySeekerNorwich
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for the review of your recent stay at Holiday Inn Stevenage. Please accept my sincere apologies that your experience was 'mixed' and did not meet your expectations for all aspects of your stay. I was pleased that you found some the staff great, especially at Reception and the bar, but disappointed this was not mirrored at... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 28, 2015 via mobile

On arrival we were offered an upgrade to an Executive Suite by a great receptionist. We took it but getting into the room it was very dark and dim the main room 6 mtrs X 4 mtrs was lit by only one 50w lamp. All the other lights were just room lamps and two of these did not work. In... More 

Helpful?
Thank Martin P
Gerard R, General Manager at Holiday Inn Stevenage, responded to this review

Dear Guest Thank you for your feedback following your recent stay at Holiday Inn Stevenage. Please accept my apologies that the experience did not meet your expectations on this occasion. I am sorry that the size of the Executive was a disappointment along with the facilities offered within our Business Centre. The Business Centre offers photocopying and typing services and... More 

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