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All 22 Ipswich hotels

Holiday Inn Ipswich-Orwell

3.0 of 5 Hotel   |   The Havens, 2 Ransomes Europark, Ipswich IP3 9SJ, England
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Holiday Inn Ipswich-Orwell
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Ranked #17 of 22 Hotels in Ipswich
A recent review
4 of 5 stars Reviewed January 23, 2015
steve r Ipswich, United Kingdom
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208 reviews from our community

Traveler rating
    48
    74
    54
    18
    14
See reviews for
22
73
6
76
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (208)
  • Mar-May only
    (36)
  • Jun-Aug only
    (72)
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    (57)
  • Dec-Feb only
    (43)
All months
1 review
1 of 5 stars Reviewed 4 weeks ago

Planned a surprise visit to my father for his birthday. Booked 2 night direct on the Holiday Inn website. Father falls ill and I call to cancel and am told that not only is my reservation non-refundable but I can't even change for another date. It's a special advance saver rate I'm told. It's a bloody con is what it... More 

Was this review helpful? Yes
Christian H, General Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Daniel G The Advance Saver Rates that you made your reservation on is an excellent product and carries a high discount in comparison to our normal daily rates, as such it comes with terms and conditions, it is pre-paid and none transferable. This is highlighted in bold to anyone making a booking on this rate. I am sorry that... More 

Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

stayed at this hotel last week. like me, its tired, old and clearly seen better days. the mattress was as bumpy as the A14 is boring and the room was so cold i had to put towels on top of the paper thin quilt. i mentioned all of this to the staff when i checked out, i was told the... More 

Was this review helpful? Yes 1
Christian H, General Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Keith m First of all i would like to apologies to you for your poor experience and for the lack of communication that you have had from the hotel and myself. I am fully aware that the hotel now have a few years on its back but we are extremely proud over our hotel and although not new it... More 

Ipswich, United Kingdom
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 23, 2015

this hotel we have used on a number of occasions and now needs a refurb we stayed on the 31st 12 2014 for the new years eve do i arrived early evening to find the room cold and had to ask for a electric heater as there central heating had burst a pipe so our wing was cold i then... More 

Was this review helpful? Yes
Christian H, Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Steve r I am sorry to hear about your recent experience at my hotel. Unfortunately we did have some serious issues with the heating system over the New Year period which resulted in that we provide all guests rooms with electrical heaters which in its turn resulted in that we overloaded the electrical system. This problem have now been... More 

Kettering, United Kingdom
Top Contributor
63 reviews 63 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 20, 2015

Really enjoyed our overnight stay at this Holiday Inn and we found an excellent price through booking.com. The staff were very welcoming and explained everything to us. The room was clean and had everything we needed. Beds very comfy and i had a brilliant nights sleep. The only downside was the smell of stale cigarette smoke when we first went... More 

Was this review helpful? Yes 1
Christian H, Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear BC1606 Thank you for submitting such a nice review on TripAdvisor, I am pleased that you enjoyed your stay with us and i will ensure to pass on your comments to the team. I am sorry to hear about the smell of smoke in your room, all our rooms are strictly none smoking but sometimes guest do ignore this... More 

Solihull, United Kingdom
Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 8, 2015

The hotel probably doesn't meet the usual Holiday Inn standards and is in need of a refurb but one positive is the staff. They are always friendly and extremely helpful. WiFi is very slow and the the TV menu guide rarely works correctly. Breakfast is great and so are the staff that serve although the evening meal is often hit... More 

Was this review helpful? Yes 1
Lucy R, Manager at Holiday Inn Ipswich-Orwell, responded to this review

Thank you for taking the time to write a review about your stays at the hotel. The hotel does have a strong and friendly team who really do care about the guests and the hotel. I will pass your feedback on to my IT department with regards to the WIFI, and it would be good to discuss with you when... More 

Ipswich, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 6, 2015

We spent New Year's Eve at this hotel at one of their party nights and had four bedrooms booked. Our stay was a disaster, not least because of the way the hotel failed to manage the situation: * The hotel hadn't had any heating for over 24 hours - whilst one small heater was provided in each room we weren't... More 

Was this review helpful? Yes 1
Lucy R, Manager at Holiday Inn Ipswich-Orwell, responded to this review

Thank you for taking the time to write a review about the hotel. Unfortunately the issue’s that occurred on New Year’s Eve could not have been predicted. The heating had broken down and replacement heaters were put into all bedrooms which provided a comfortable heat in the bedrooms. The further problems were dealt with by all Managers, who worked hard... More 

Barnstaple, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 5, 2015

We have just come back from attending a family wedding at this hotel and the experience was great, the staff were very friendly and helpful. The rooms were well set out and very clean. The food was well presented and plenty of it. Would recommend this hotel to anyone and for wedding I would highly recommend it.

Was this review helpful? Yes
Lucy R, Manager at Holiday Inn Ipswich-Orwell, responded to this review

Thank you for writing such a lovely review about the Wedding you recently attended at the hotel. It is always a pleasure for the team to be part of a Wedding as it’s such an enjoyable and happy day and always great to hear such positive feedback. I will ensure this is all fed back to the team. Kind regards... More 

Contributor
19 reviews 19 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 7, 2014

I reviewed this hotel a while ago and have been back again in the last week to see that a lot of changes have been made to the experience of staying at the Hotel. I felt that I wanted to update my review to reflect the currently position as I see it. Everything worked for me this time, Checking in... More 

Was this review helpful? Yes 1
Lucy R, Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Bernie, Thank you for taking the time to see me last week, and passing on your feedback. As we discussed the team have been working hard on ensuring the guests stay are comfortable and the team in place are really friendly and proud of their jobs. As mentioned, without feedback I cannot fix and advise team members so all... More 

Bristol, United Kingdom
Contributor
19 reviews 19 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 4, 2014

We have just returned from a coach weekend away and had a fantastic time. The coach trip was to the Christmas Fayre in nearby Bury St Edmonds, so the hotel was ideally located, with plenty of car parking space for a coach!! The room was a lot bigger than we had expected, having been on previous coach holidays, and ending... More 

Was this review helpful? Yes
Lucy R, Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Lizw56, Thank you for taking the time to write such a detailed and helpful review about the hotel. With feedback like this I can ensure that I can discuss with the team, recognise and improve. It is really good to hear that you had an enjoyable stay and that the room, food and service were good as this is... More 

Norwich
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2014

Just returned from an enjoyable weekend away at this Hotel which is very well positioned for constable country and the Suffolk coastline. Rooms,Staff and food all excellent. Will certainly return again next year for similar Break.

Was this review helpful? Yes
Lucy R, Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Scotter2, Thank you for taking the time to write such a lovely review about the hotel. The hotel is located in an ideal position if you want to visit the local area, and with the large free car park for all residents, and just being located off the main road, it also makes the hotel easy to find and... More 

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Additional Information about Holiday Inn Ipswich-Orwell

Address: The Havens, 2 Ransomes Europark, Ipswich IP3 9SJ, England
Phone Number:
Location: United Kingdom > England > East Anglia > Suffolk > Ipswich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Ipswich-Orwell 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Holiday Inn Ipswich-Orwell Hotel Ipswich
Ipswich Holiday Inn
Holiday Inn Ipswich-Orwell Suffolk

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