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Holiday Inn Ipswich-Orwell

3.0 of 5
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The Havens, 2 Ransomes Europark, Ipswich IP3 9SJ, England
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Holiday Inn Ipswich-Orwell
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Ranked #17 of 22 Hotels in Ipswich
A recent review
4 of 5 stars reviewed 4 days ago
Nigel P Folkestone, United Kingdom
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214 reviews from our community

Traveler rating
    50
    76
    55
    19
    14
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23
74
7
78
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Folkestone, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have used this hotel for overnight accommodation and meetings for many years and the one enduring feature has been the quality and friendliness of the staff both in person and on the phone. My thanks to Pauline, Tracey, Laura and Scott for all their help. The hotel is ideally located for business users with good parking facilities. The bar... More 

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Christian H, General Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Nigel P Thank you for submitting a review on the Trip adviser website. I am pleased that my team have looked after your during your visits through the years and we look forward to have you back in the near future. More 

Sussex, England
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night recently as we were attending a wedding in the area. Easy location off the A14 & just outside Ipswich town centre. We had requested an early check in so that we could get changed for the wedding. They never guarantee these things but, on arrival, we were given the early check in so that was... More 

Was this review helpful? Yes 1
Christian H, General Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Little bighorn Thank you for leaving your review of your recent stay at our hotel. I am pleased that the hotel came up to your expectation. By joining our IHG reward club your personal details stays safe with us and apart from free Wifi you will also get further benefits such as IHG reward points and discounted room rates... More 

Ipswich, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I just wanted to express how wonderful all the staff and facilities are at the Ipswich Orwell Holiday Inn. I have been using the venue monthly (sometimes more frequently) for the last 3 years and I have always been greeted by chirpy and uplifting staff and comfortable, pleasing surroundings, In particular I'd like to recognise the work and support that... More 

Was this review helpful? Yes
Christian H, General Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear "Regular Conferences" Thank you for your excellent feedback i am so pleased to hear the my team are looking after you when you have your meetings at the hotel. Kind regards More 

London, United Kingdom
Contributor
18 reviews 18 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely spacious and clean room, very quiet and relaxing. Brilliant breakfast buffet with a good choice of food. and highly recommend the event space rooms for parties! Would definitely stay here again.

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Christian H, General Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Roxii Thank you for submitting such a fantastic review about my hotel i am pleased that you enjoyed the facilities and look forward to welcome you back in the near future. Kind regards More 

kilmarnock, united kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed her on Thursday 26th March by myself. I didn't arrive until quite late but it wasn't a problem. The receptionist was really nice and friendly. I went straight through to the bar to order something to eat before it closed. The barman was also very nice. As it was late I didn't want too much to eat so... More 

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Christian H, Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Jacqueline Thank you for posting a review of your recent stay with us. I am pleased that the hotel came up to your expectation and that my team looked after you so well. We hope to see you back soon. Kind regards More 

Ipswich, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

Me and my boyfriend stayed here whilst on a belated Valentines weekend and as a Housekeeper I was appalled by the amount of thick dust and dirt throughout to suite. In the bathroom there was grime, limescale and a sticky floor. The bedroom was covered in dust, the windowsills were filthy and the windows did not shut properly. Also only... More 

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Christian H, General Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Guest Thank you for leaving your review with reference to your recent visit at my hotel. I am really disappointed to here of your experience and the standards of housekeeping that you were confronted with. This is not at all the standards that we are known for and it surprises me that you have not brought your issues to... More 

Ipswich, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 9, 2015 via mobile

Stayed at the HI at Ransomes during a visit to friends in Ipswich. Although a huge choice of hotels in the area, we chose the HI as that was where we had held our wedding reception 9 years ago, when the branding was Marriott. Oh how HI has damaged our memories.....rotting window frames, dirty & torn carpeting and damaged bath... More 

Was this review helpful? Yes 1
Christian H, General Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Richard Thank you for posting a review with reference to your recent visit at Holiday Inn Ipswich Orwell. We are aware that the hotel is in need of some refurbishment and our owners Kewgreen Hotels are currently going through a nationwide refurbishment program and the Holiday Inn Ipswich will be benefiting from this program very soon. In the mean... More 

1 review
1 of 5 stars Reviewed February 4, 2015

Planned a surprise visit to my father for his birthday. Booked 2 night direct on the Holiday Inn website. Father falls ill and I call to cancel and am told that not only is my reservation non-refundable but I can't even change for another date. It's a special advance saver rate I'm told. It's a bloody con is what it... More 

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Christian H, General Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Daniel G The Advance Saver Rates that you made your reservation on is an excellent product and carries a high discount in comparison to our normal daily rates, as such it comes with terms and conditions, it is pre-paid and none transferable. This is highlighted in bold to anyone making a booking on this rate. I am sorry that... More 

Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 31, 2015

stayed at this hotel last week. like me, its tired, old and clearly seen better days. the mattress was as bumpy as the A14 is boring and the room was so cold i had to put towels on top of the paper thin quilt. i mentioned all of this to the staff when i checked out, i was told the... More 

Was this review helpful? Yes 1
Christian H, General Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Keith m First of all i would like to apologies to you for your poor experience and for the lack of communication that you have had from the hotel and myself. I am fully aware that the hotel now have a few years on its back but we are extremely proud over our hotel and although not new it... More 

Ipswich, United Kingdom
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 23, 2015

this hotel we have used on a number of occasions and now needs a refurb we stayed on the 31st 12 2014 for the new years eve do i arrived early evening to find the room cold and had to ask for a electric heater as there central heating had burst a pipe so our wing was cold i then... More 

Was this review helpful? Yes
Christian H, Manager at Holiday Inn Ipswich-Orwell, responded to this review

Dear Steve r I am sorry to hear about your recent experience at my hotel. Unfortunately we did have some serious issues with the heating system over the New Year period which resulted in that we provide all guests rooms with electrical heaters which in its turn resulted in that we overloaded the electrical system. This problem have now been... More 

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