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Belstead Brook Hotel

Belstead Road | Suffolk, Ipswich IP2 9HB, England
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1 room 1 guest
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Belstead Brook Hotel
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589 Reviews from our TripAdvisor Community

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Traveler rating
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    218
    107
    47
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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Banbury
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW via mobile

Was once a beautiful building but is in need of a massive refurbishment. Some of our party used the pool which was pleasant. Beds were comfortable and rooms spacious. Bathrooms quirky and in need of updating and cleaning. Booking in was not efficient and mistakes were made with the status of with or without breakfast. We were not treated as... More 

Was this review helpful? Yes 1
Essex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

We went for afternoon tea with my parents and would like to say the food was ok but the service was awful. The waitress was miserable and very unwelcoming and not once did anyone come to our table to see if everything was ok or to ask if we needed more tea etc!! Someone on another table asked to change... More 

Was this review helpful? Yes 1
Torquay, United Kingdom
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

The front of house is very good - like the icing on the cake. However, our room was very poor. The door frame looked like it had been jemmied; the bath was heavily stained - a constantly dripping tap, it looked as though it had not been given a proper clean in ages;the carpet was stained and threadbare in places.... More 

Was this review helpful? Yes 1
Kent
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I held our wedding reception here 35 years ago and this is the first time we had returned,there were lots of changes but the weeping willow beside the brook where all our wedding photographs taken was still there. We had a very pleasant stay and would recomend the hotel, the staff are very friendly and the surroundings... More 

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MGM_Muthu_Hotels, General Manager at Belstead Brook Hotel, responded to this review

Dear guest , Thank you for your review on your overnight stay. We were delighted to learn that you enjoyed your return visit after so many years. It is good to know that we still could exceed your expectations and are very grateful to you for your complimentary comments. We hope to welcome you back to the hotel again soon.... More 

Edinburgh, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We went for a spa and really enjoyed the day. Staff were very friendly and helpful nothing was to much trouble . Had a massage as part of the package and the young girl who has recently qualified was great, she was very friendly the massage was great and she made us feel comfortable. The only thing that lets this... More 

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MGM_Muthu_Hotels, General Manager at Belstead Brook Hotel, responded to this review

Dear Guest, Thank you for reviewing your Spa day with us. We were delighted to learn that you enjoyed the experience and found everything to your satisfaction. Your kind comments have been passed on to the team. With regards to ashtrays we have addressed this issue with the head of housekeeping. Thank you for bringing this to our attention. We... More 

London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Really enjoyed our stay mid week at the Belstead Brook Hotel, apart from the 4 am fire alarm going off, luckily for us it was a false alarm. We have stayed several times over about 10 years but haven't been since it has changed hands. A Lot of the staff have changed and will be missed but the food is... More 

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MGM_Muthu_Hotels, General Manager at Belstead Brook Hotel, responded to this review

Dear Guest, We are grateful to you for posting a review of your recent break with us and were delighted that you all enjoyed it. Thank you for the constructive comments you made which would have enhanced your stay even further. We will take them on onboard. We apologise for the fire alarm going off occidentally. We hope to welcome... More 

North Yorkshire
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We have visited Belstead Brook a number of times over the past few years, and, although parts of it (specifically the spa/pool area) are looking a little tired, the experience as a whole was just as enjoyable as ever. We usually book direct with the hotel, as this has ensured a better price in the past, but this time we... More 

Was this review helpful? Yes
MGM_Muthu_Hotels, General Manager at Belstead Brook Hotel, responded to this review

Dear Guest, We would like to thank you for your review. We were delighted to read that the facilities and service we provided were to your satisfaction. Your kind comments have been passed on to the team and we hope to welcome you back to the hotel soon. Kind regards More 

Newcastle upon Tyne, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is good value however probably needs a freshen up. The rooms are a little tired and lack a mini fridge which is an issue when you have a 8 month old baby. The staff are helpful and the hotel clean. We generally enjoyed our stay, the pool, steam room and sauna were very pleasant.

Was this review helpful? Yes
MGM_Muthu_Hotels, General Manager at Belstead Brook Hotel, responded to this review

Dear Guest, Thank you for your review. We were delighted to learn that you enjoyed your stay at Belstead Brook Hotel and noticed our friendly and helpful staff. We have passed this on to our staff. Your comments on the hotel have been taken on board as part of our continuing effort to improve the service to our guests. We... More 

Devon, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Having stayed here before, I did know that the whole place needs a good clean and a few layers of paint - but this time will be the last time we visit here. Proms and party nights have very loud music - and in our room all we could hear was the thud of the bass notes, then when that... More 

Was this review helpful? Yes
MGM_Muthu_Hotels, General Manager at Belstead Brook Hotel, responded to this review

Dear Guest, Thank you for taking your time to comment on your recent stay and your honest feedback. We truly value the opinions of our customers and we apologise that we did not meet with your expectations in some issues. We have addressed he with the departments concerned. We thank you for bringing this to our attention. Providing our guests... More 

London
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

Hotel now very tired and understaffed. Very old fashioned decor and carpets / curtains etc look like they have not been cleaned in a long time. Swimming pool OK, nice new pool furniture but not well placed and pieces of broken furniture left outside in odd places. Food was OK nothing special, had run out of most of what we... More 

Was this review helpful? Yes
MGM_Muthu_Hotels, General Manager at Belstead Brook Hotel, responded to this review

Dear Guest, We are sorry to learn that the hotel did not meet your expectations during your recent stay with us. Our hotel is a different style and type of hotel to modern lodge hotels and we offer a very different type of service and facilities to the ones of they offer including full leisure facilities. We are sorry you... More 

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