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BEST WESTERN Claydon Country House Hotel

Certificate of Excellence
16 - 18 Ipswich Road, Ipswich IP6 0AR, England
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1 room 1 guest
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BEST WESTERN Claydon Country House Hotel
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186 Reviews from our TripAdvisor Community

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Traveler rating
    77
    62
    36
    8
    3
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25
63
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61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
  • All months
    (186)
  • Mar-May only
    (40)
  • Jun-Aug only
    (69)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (36)
All months
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Myself and my husband visited this hotel for his 50th birthday. After telling Heather (the best manager of a hotel ever) that it was my husbands 'special ' birthday imagine our surprise when our room was decorated in balloons and banners. We honestly cannot thank both the staff and Heather enough for what they did for us! It totally made... More 

Was this review helpful? Yes
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

Thank you so much for this fabulous review, it was our pleasure to celebrate your special event with you and we look forward to you coming back again soon. I will pass your comments on to all the team, it was very much a joint effort. Kind regards Heather Billing Operations Manager - Claydon and Gatehouse Hotels. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We had booked 17 rooms for guests for a wedding. The staff were extremely helpful and patient, especially as most of the guests did not speak very good English. The chef was extremely accomodating, and our guests enjoyed a dinner, breakfast and then brunch, during their 2 nights stay. We had only positive feedback from all our guests and would... More 

Was this review helpful? Yes
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

Thank you so much for taking the time to leave your review after what has obviously been a hectic weekend for you all. I am so pleased that you all enjoyed what we had to offer and we were delighted to look after you, the guests were also very patient with us and our lack of French language skills. Once... More 

Cambridge, United Kingdom
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My room was excellent - clean, spacious, big bath....perfect. Dinner was OK, the choice was the usual unimaginative fayre you get everywhere and although not great it showed some flair. Breakfast however was another matter - I don't know if it was cheap cooking oil or what, but the cooked breakfast was pretty unpleasant. It took all morning to get... More 

Was this review helpful? Yes
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

I am sorry to hear that you were not pleased with the breakfast offering here at Claydon and I assure you that your comments have been noted and passed to Head chef for his consideration. We will use this feedback to make improvements for the future and thank you for taking the time to leave your review. Kind regards Heather... More 

Romford, United Kingdom
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 27, 2015

We have stayed here a few times and never had any problems. This visit for the first time we decided to eat in the hotel and were not disappointed by either the bar food or when we ate in the restaurant.The room we stayed in was at the front of the hotel, we didn't hear any noise from the pub... More 

Was this review helpful? Yes
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

Many thanks for your review of the hotel, we are pleased you had an enjoyable stay and hope that you will return in the future. Kind regards Heather Billing Operations Manager Claydon and Gatehouse Hotels. More 

Coventry, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 25, 2015

Best Westerns can be a bit "Hit or Miss" and this one for me was definitely a miss. First of all the room, this was nothing special, the décor was a bit bland, there were no nice touches. The bedding was clean but not luxuriant, the pillows were the flattest I have ever come across and the bed, well I... More 

Was this review helpful? Yes
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

I apologise for the delay in answering your review, I have spoken to all departments regarding your feedback and we will take all necessary steps to make improvements where we feel there is the need, I can only apologise on behalf of the team that we did not meet with your expectations on this occasion. Kind regards Heather Billing Operations... More 

Maidenhead, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 20, 2015

Located in a pleasant village on the edge of Ipswich,also has direct access to countryside. Modern and clean with good bedrooms, wifi, coffee TV etc. Good car parking with CCTV coverage. Staff were very friendly, and nothing was too much trouble. They had a bar, and a restaurant, with fine dining menu. It was great food with three course, coffee... More 

Was this review helpful? Yes
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

Wonderful to hear you had such a pleasant stay and I am so pleased that the team looked after you well. Kind regards Heather Billing - Operations Manager Claydon and Gatehouse Hotels. More 

Poole, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 19, 2015

Lovely welcome in reception. Comfy and clean room, pleasant surroundings, all that we needed for our 2 night stay whilst visiting our daughter. The only down side was that we had no phone reception in our room and had to go outside to get a signal. But excellent value, for the 2 days we stayed it was cheaper than the... More 

Was this review helpful? Yes
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

I am delighted you enjoyed your stay and I do hope that you will stay with us again when you are next in the area,. Kind Regards Heather Billing Operations Manager - Claydon and Gatehouse Hotels. More 

Hook, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 18, 2015

Sadly this hotel leaves a lot to be desired, check in was efficient, as were some of the other staff we encountered. Having booked a twin room we were given a very small room which was probably a double in disguise. The room was clean but distinctly tired. The bathroom was small but adequate, with one major fault,the legend had... More 

Was this review helpful? Yes
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

I am sorry that you had some issues during your recent stay, I wonder if you could let me know the date you stayed and the room number so that I may look into this. I can think of no reason at all why only brown toast was available and I would really like to know a little more detail.... More 

Geelong Bellarine, Australia
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 17, 2015

My husband and I stayed here for 3 nights as we had a wedding that we were attending 25 minutes away. The staff were welcoming and and the hotel had a relaxing feel about it. The room had an air conditioner, the room faced the street and was upstairs above the kitchen, didn't get smell from kitchen which was good.... More 

Was this review helpful? Yes
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

Thank you so much for your comments I am pleased that overall you had an enjoyable stay and hope that you will consider us again in the future. Kind Regards Heather Billing Operations Manager - Claydon and Gatehouse Hotels. More 

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