Having read some of the reviews really wasn't sure what to expect as they were a bit mixed. We were pleasantly suprised by the friendliness of all the staff, and in particular, Steve our restaurant waiter. He was by no means the exception though in courteous, attentive behaviour and we really enjoyed our stay. The food and accomodation was good... more

We travelled with national holidays for the first time, after reading some of the reviews about the hotel we very nearly cancelled, we were so glad we went , the hotel was clean , and the rooms we were given were well looked after, bed linen was crisp and white, as was the towels, the staff were very pleasant and... more

Just returned from a weekend coach trip and stayed at the New Loretta. Having read some of the reviews before going, we arrived with a fair bit of trepidation! The location is good,on a wide street about three blocks from the sea front ,and the same to the town centre, but with lots of shops, pubs,churches etc close by. From... more

on arrival and still on the bus we were asked what we wanted for our evening meal .then given our key to room which was the first night of openening after the winter ,the room was not hoovered the bathroom was very dirty and we were unable to unpack our clothes as the draws wer very dirty. the radiator had... more

Just returned from a very enjoyable weekend at the New Loretta Hotel. Room was clean, warm and confortable. Food was hot, tasty and good. Staff were helpful and friendly. All in all good value for the money. more

Nov 20 2008 We have just been on a weekend 60's themed break at this hotel and had a great time.The hotel is comfortable,food was very nice and staff generally very pleasant.Entertainment was provided both night's and was enjoyed by all.We met some nice people on the weekend who all said they would do a similar break again,excellent value. more

having reads previous reviews we were a bit tentative about going,but I*m glad we did. we had a lovely time. Found the staff very friendly. Food more than adequate.Entertainment first class. Being quite a fussy person I do not say these things lightly. My husband who has had a stroke is not the best of eaters, but I must say... more

One of the worst hotels we have stayed in. The room cleaning was extremely poor, almost non-existent; bits of debris on the carpet and in the bathroom on day one and there when we left. Poor bed-making; covers just thrown over, bottom sheets never straightened. Some of the tea/coffee making equipment was very dirty. We complained about noise from the... more

on arrival we were greeted by the owner,who welcomed us with tea or coffee.staff available to take cases to rooms,lift to all floors.we were given room 118 but found this smelling of damp,wallpaper peeling off walls,no nets at windows,shower at window, like being in goldfish bowl.no hairdryer,no shower curtain.reported to reception promptly told them i was not happy with the... more