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Bay County Hotel

Hotel website
The Promenade, Llandudno LL30 1BD, Wales (Formerly The County Hotel)
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Bay County Hotel
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486 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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  • English first
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  • All months
    (486)
  • Mar-May only
    (139)
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    (86)
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Newcastle, United Kingdom
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed yesterday NEW

Recently returned from a three night stay at The County hotel and we will not be returning. We have stayed at quite a lot of The Bay hotels in the past and enjoyed every one of them. The difference with the County is the lack of manners shown to guests by some of the "frontline staff" , receptionists ,barmen and... More 

Was this review helpful? Yes
huddersfield
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel does need room makeovers,but bed very clean ,not seen a sink by the bed for years and tiny bathroom.The staff were great and the food brilliant with quick service a feature. Plenty free parking around the area but a long hike into town. All in all great value .

Was this review helpful? Yes 3
TheCountyHotel, General Manager at Bay County Hotel, responded to this review

Dear flutterby111 We are constantly upgrading our rooms and plan to have the few remaining sinks in rooms completed next year. I am pleased to read how much you enjoyed our food and service thank you for taking the time to post your review. Kind Regards Andy Travis General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just came back from this hotel break with National. And overall it wasn't bad but spoilt by the 'Family' room. Although a bit small it was okay - the main problem was the bathroom You couldn't get a cat in it let alone swing it! Though can't think why anyone wants to swing cats at all. The crunch is that... More 

Was this review helpful? Yes 3
TheCountyHotel, General Manager at Bay County Hotel, responded to this review

Dear Robertk I do take your point about the sink in room 128 and it will be addressed by replacing the bath with a walk in shower and putting the hand basin in the bathroom in october this year. Due to health and safety I cannot test your comments about swinging a cat in there. Kind Regards Andy Travis General... More 

Manchester, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a nice 5day stay at the county the restaurant staff were very hard working and pleasant nice lounge and bar we had a small hickup first night with a leak from floor above but was put right next day

Was this review helpful? Yes 3
TheCountyHotel, General Manager at Bay County Hotel, responded to this review

Dear Jim123407 Thank you for your review I do remember you teasing another guest about the water feature in your room. I'm really pleased that we were able to move your room and sort out your problem and that you had a good time with us. Kind Regards Andy Travis General Manager More 

Chester
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just enjoyed a weekend stay at the Bay County Hotel in Llandudno which is situated on the sea front. My spotless en suite single room had a lovely bay window on the side of the building so I had a sea view. I consider my stay to be amazing value, including as it did a cooked breakfast and three course... More 

Was this review helpful? Yes 3
TheCountyHotel, General Manager at Bay County Hotel, responded to this review

Dear Helen39 What a brilliant Review you were clearly impressed with the value for money we offer and I thank you for recommending us. It's great to read all you comments about our staff and our public areas. We appreciate you taking the time to tell us what an enjoyable weekend you had with us. Kind Regards Andy Travis General... More 

Leeds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 22, 2015

just back from a 3 night stay at the County Hotel, room was of a high standard nicely decorated and furnished, food was excellent and service very good our waiter was first class as were all the staff, the County is in a quiet location yet only a walk away from a large shopping centre,a tram ride up the nearby... More 

Was this review helpful? Yes 7
TheCountyHotel, General Manager at Bay County Hotel, responded to this review

Dear Katthechooklover Many thanks for your recommendation and all the comments you make about the food ,service , and our staff I,m sure Trip Advisor readers will find your review very helpful and it's very good of you to take the time to post such a positive review. Kind Regards Andy Travis General manager More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 21, 2015

Just spent 7 nights H B at this 3* hotel. Rooms overlooking the sea are basic and clean, Food was A La Carte and Good. Fire Evacuation arrangements are terrible Alarm went @ 0150 on Fri. Only 1 member of staff on Duty. Many guests stayed in rooms, (you could see them looking out of the windows), during the alarm... More 

Was this review helpful? Yes 7
TheCountyHotel, General Manager at Bay County Hotel, responded to this review

Dear RayJ I'm glad you enjoyed your room and the food our chef will be pleased. I really must correct the comments you make regarding our fire alarm procedure. We had the night porter as well as six live in staff and the Deputy Manager in attendance who are all trained in fire safety to assist anyone who needed it.... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 17, 2015

We stayed here recently and travelled by car. This is a Shearings hotel and excellent value. Spaces are available to park at the hotel(fee) also in streets around nthe hotel.The reception is excellent,all the members of staff i dealt with were very knowledgeable and helpful. The food was very good and served very well. The entertainment was very good, the... More 

Was this review helpful? Yes 3
TheCountyHotel, General Manager at Bay County Hotel, responded to this review

Dear JohnF To be considered the best bay hotel is a real compliment and I am delighted to read just how much you enjoyed your stay with us. I,m really happy with the comments you make about the food and the entertainment you have really made my day. Kind Regards Andy Travis General Manager More 

Manchester, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 11, 2015

We had an excellent 3 days and have no criticisms at all. We booked a standard room (115) which was newly refurbished, new LED television, new furniture, bath as well as shower and a sea view. We had no need to use the hotel car park as there is ample free parking all around the hotel. We parked on the... More 

Was this review helpful? Yes 6
TheCountyHotel, General Manager at Bay County Hotel, responded to this review

Dear JanDVB I'm really pleased to read how much you enjoyed room 115 I do agree it's a lovely room and when you book again you can reserve that room it it is available for just £10.00 It's always nice to get good comments about our staff and they will be delighted to read yours. Look forwards to seeing you... More 

yorkshire
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed May 29, 2015

Arrived and hotel could do with a lick of paint but once inside you realise they are upgrading it all and obviously can't do everything at once staff friendly dining room pleasant and food was better then some we have had ..rooms very basic but spotless and clean we had sea view ..ballroom excellent and Bruce Mcclaren very good ...overall... More 

Was this review helpful? Yes 2
TheCountyHotel, General Manager at Bay County Hotel, responded to this review

Dear DebbieH It's always nice to read a realistic review and your quite right we can't do everything at once. It sounds like you had a super time with us and I would like to thank you for your recommendation. Kind Regards Andy Travis General Manager More 

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