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Imperial Hotel

4.0 of 5
Hotel website
The Promenade, Llandudno LL30 1AP, Wales
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Summer by the Sea
Imperial Hotel
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Ranked #27 of 64 Hotels in Llandudno
A recent review
4 of 5 stars reviewed 2 days ago
Carl B Sutton Coldfield, United Kingdom
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678 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sutton Coldfield, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a first class hotel in a prime position on the promenade. We upgraded to a sea-view for £30 per night and this was well worth it as the view from our room was wonderful. The room was clean and comfortable. Great breakfasts served by friendly staff in the front verandah with a sea view. We did not have... More 

Was this review helpful? Yes 1
aspatria
Contributor
18 reviews 18 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stopped one night on business. My first room was in was in the gods on the fifth floor. This room was poor. The wind was blowing through the gap in the window and through the air ducts on the roof. The room itself was not as good as a Premier Inn's. That said I asked if I could be... More 

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Burry Port, United Kingdom
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I had driven up from South Wales and as we parked on the car park a young lad kindly offered to take our cases and park the car as space was at a premium at the time. Our room had been kindly upgraded to a freshly decorated room with a side sea view. The room was large... More 

Was this review helpful? Yes 1
congleton
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment we arrived we new that this visit was going to exceed expectations. Helpful, friendly staff on reception made my wife and I feel very welcome on arrival. As a small group celebrating a significant birthday we were made to feel quite special by the restaurant staff. During the afternoon we were given access to a small private... More 

Was this review helpful? Yes 2
Dunfermline
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Had a snack lunch and the surroundings were lovely, looking over the bay. The food was excellent and not overpriced . Unfortunately the service could have been very much better. We waited ages for service and eventually went up to the bar to order. There were plenty staff about so not sure what the issue was on this occasion.

Was this review helpful? Yes 1
ImperialLlandudno, Manager at Imperial Hotel, responded to this review

Thank you for your review, we are pleased you enjoyed your meal, but are disappointed to read about the service. This will be taken up with the staff and thank you for bringing it to our attention. We do hope to welcome you back to the hotel soon. More 

Rochdale
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed at this hotel with my wife on a Friday and we had a very comfortable sea and Orme view room. Dined in the restaurant and would highly recommend the welsh fillet steak which I had rare and it was one of the best I have had for many years. Found all the staff very helpful and friendly and the... More 

Was this review helpful? Yes 1
ImperialLlandudno, Manager at Imperial Hotel, responded to this review

Thank you for your lovely review. We are delighted to read you had a great stay. We take pride in using only local Welsh Beef and we are pleased you enjoyed your fillet steak at Dinner. We hope to see you again soon. More 

Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Nothing much to add to the positive comments made by other reviewers except:- 1.To be waited on at breakfast was a pleasant change from the modern "help yourself buffet-style concept with the silly toast machines". 2. It was nice to have proper large linen napkins instead of paper ones that many hotel restaurants use nowadays. Well done.

Was this review helpful? Yes 3
ImperialLlandudno, Manager at Imperial Hotel, responded to this review

Thank you for your review, we are delighted you enjoyed your stay and the service. We hope to see you again soon. More 

Manchester, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is fantastic.This was my 70th birthday Celebration and the staff went over and above our expectations, nothing was too much trouble for the staff. We went on a champagne break with Champagne and chocolates included. We were expecting a small bottle and 3 or four chocolates, what we got was a full bottle of Champagne and a full... More 

Was this review helpful? Yes
ImperialLlandudno, Manager at Imperial Hotel, responded to this review

Thank you for your review, we are delighted you enjoyed your stay for your special birthday. Our Champagne breaks are popular with our guests, we do hope to see you again soon. More 

Stoke-on-Trent, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights in April. The hotel is well situated on the promenade, just a short walk from all the facilities of Llandudno. Easily found a parking space in the hotel's small car park - I know car parking has been criticised on previous reviews, but each time we went to the car, there was space available. The hotel... More 

Was this review helpful? Yes 4
ImperialLlandudno, Manager at Imperial Hotel, responded to this review

Thank you for your lovely review, we are pleased you and your husband enjoyed all aspects of your stay. We very much look forward to welcoming you back to the hotel very soon, and thank you once again for your review. More 

Stoke-on-Trent, United Kingdom
Top Contributor
87 reviews 87 reviews
34 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and myself stayed here with our five year old granddaughter for 3 nights. From our initial check in to departure we had friendly and professional service. We arrived early so our room was not ready but we left our luggage and went out for lunch. On our return our luggage had been delivered to the room which we... More 

Was this review helpful? Yes 2
ImperialLlandudno, Manager at Imperial Hotel, responded to this review

Thank you so much for your review, it was a pleasure to read that you and your family enjoyed all aspects of your stay – I hope that you give us the opportunity to welcome you back to the hotel in the future. Once again thank you for your review. More 

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