having just returned from a five day holiday with national holidays to this hotel i would like to warn people not to stay at this hotel. the rooms need updating. we booked two rooms which had a basic clean before we arrived but were not cleaned again during our stay.the towels in the bathroom were not changed all week.the food... More

I was on a National Holdiays coach trip. The location of the hotel is good, easy walking distance from the pier and town centre, if you're not mobility impaired. The public rooms are well decorated, and my single room was clean, well-appointed and surprisingly chic. The restaurant though... first off, it's in a cellar, down some rather steep stairs which... More

On entering the hotel seemed very good but once we got to our rooms it seemed as if they had forgot to carry on the refurbisment upstairs in fact it was still being carried out with bathroom fittings being installed whilst we were out of the room shame the workmen didn't clean up after themself.The lift is not for anyone... More

I stay at Hotels in Eastbourne very often. Some good, some not so. I stayed last night, 18th May.This Hotel, for the price charged was great. Having read some reviews I do feel that people are expecting a plush experience (maybe the name misleads?) which is unrealistic at the prices charged. The hotel is opposite the sea. The foyer and... More

Just come back from a coach trip to hotel,stayed there from mon to fri. staff very good everytime i went to see them about any problems they sorted it out straighter away, room cold asked for some blankets no small light so asked for one and within 30 mins they were in room. Hotel in middle of beenin done up... More

So disappointed the room okay but the shower cupbroad small little room to move ,staff okay Food awful really poor went out the third night to eat ,they need a new chef .... Waited one full hour to be served breakfast then it was cold was going to complain but their was a cue with one old lady given them... More

Late check in and early check out. Lift only big enough for 2 people and no cases. Superior room was not, different taps in ensuite and cold would not turn off. Complained and someone came very quickly but no apology and all he did was use his strength to turn it off until it dripped all night. King size bed... More

The worst hotel for me so far! There was no shampoo and only 1 little soap in my room, they never put more. The towel I left on the floor for cleaning was on the rack the next morning (still wet!), the restaurant staff is mostly unprofessional and they always want you to share the table with more people so... More

Room was terrible, dirty, bed not made properly. Noisy (door banged everytime someone walked past in corridor and constant noise from above). TV didn't work (only three channels which kept cutting-out) and no wi-fi available. We checked out after three hours, after trying to have an afternoon nap and realising that we could not stay any longer. We wouldn't even... More