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Hilton Royal Parade Hotel

35 - 42 Royal Parade, Eastbourne BN22 7AN, England
Hotel amenities
Hilton Royal Parade Hotel
Best prices for: 1 room 1 guest
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368 reviews from our community

Traveler rating
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    85
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Salisbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for two nights. I must say when entering we were disappointed by the general decor, though once inside the rooms things improved a little. We were given a small double room and I asked for an extra room card key. I was given this but it did not work. The receptionist tried to reprogram the key but... More 

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Royal Tunbridge Wells, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Our Groupon deal was £39 B & B so I was never expecting anything too grand. After reading the reviews for this hotel I nearly never went, however, I am glad I did. The young lady on receiption was welcoming and friendly, we were booked for a twin room as that was all that was left when I booked but... More 

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London, United Kingdom
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

We booked this through groupon and were convinced that this was part of the Hilton hotel group as the name suggests however do not be mistaken it most definately isn't. The hotel is very run down and in major need of some tlc, but not nearly as much as the staff. Upon check in we were practically ignored by the... More 

Was this review helpful? Yes 3
Worthing, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The attention to detail in maintenance and cleaning is lacking. A dead tree in a broken plastic pot on the front step: lovely Art Deco front doors need rehanging: dirty doors all over the hotel inc into the kitchen: paint dropped onto the carpet and not cleaned off: soiled table cloth not changed from night before: no hot water in... More 

Was this review helpful? Yes 2
Medway, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked this hotel as it had the word "Hilton" in the title, which is where any similarity stopped. I actually believe that this misinformation is possibly actionable as are other items that I will mention later. On entering the hotel, through the squeaky front door, you have to work out where reception is which is through two doors via... More 

Was this review helpful? Yes 3
uk
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked the Congress hotel through Travelstyle, but the last minute they changed us to The Hilton Hotel. I thought the breakfast was very good, but the evening meal left a lot to be desired. The staff were very good, we had a lady with us who needed hospital treatment and the reception staff kept us informed of the situation,... More 

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Crawley, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Myself, mum and sister just spent a weekend at the Hilton Royal Parade - We arrived and the hotel itself didn't look to bad, but when we went to our rooms we just could not believe our eyes. Mum's was a single room, which she had paid a suppliment for, it was no more that 7 by 4 1/2 foot,... More 

Was this review helpful? Yes 2
Guildford, United Kingdom
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Having eventually found one of the advertised free parking spaces (4 streets away) we walked up to the hotel and on first sight it looks your average seaside premises. The front door was very heavy, creaky and difficult to open. Check-in was easy enough and the girl on the desk was polite and informative. We took the lift up as... More 

Was this review helpful? Yes 2
Contributor
16 reviews 16 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Upon checking in and EVENTUALLY finding our way through the labyrinth of rooms, we were greeted with damp walls and a toilet that hadn't been flushed by the person who used it last. I was somewhat disappointed, but the staff moved us to a new room and apologised for the traumatic experience. I would stay here again as the staff... More 

Was this review helpful? Yes 1
Greenhithe, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We were a large group of 40 and were celebrating a surprise 50th Birthday party. This venue for excellent value for money, as we stayed for a night. The food/restaurant was excellent, rooms very clean and good value for Money. There was nothing too much for staff and management, and they did what ever they could to meet our special... More 

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