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Hilton Royal Parade Hotel

35 - 42 Royal Parade, Eastbourne BN22 7AN, England
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Hilton Royal Parade Hotel
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Hilton Royal Parade Hotel
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422 Reviews from our TripAdvisor Community

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Traveler rating
    47
    76
    97
    67
    135
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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    (422)
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    (47)
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Bridgwater, United Kingdom
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

staff are friendly and the entertainment not bad BUT oh my goodness the room! tiny, my granddaughter and I had a twin room, when we opened the door to the toilet it hit the dressing table, and the same problem when trying to open the shower room door, it hit the bottom of my bed and could not open fully,... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Hilton royal parade from the 20 - 25 July. We found the staff welcoming and helpful. We had problems with our shower which was rectified promptly the following morning and were offered a complementary drink. The food was good with a buffet breakfast. The only real complaint I had was the water pressure in the shower.... More 

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Essex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

My parents just returned from " The |Hilton " Awful place so dirty my mother had to clean the toilet in her room before she could use it, food was disgusting, for some reason they seem to think that anyone over 60 is on a soft food only diet, entetrtainment terrible, all in all a very bad experience & David... More 

Was this review helpful? Yes 1

Travelers are raving about these Eastbourne hotels

Wolverhampton, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

breakfast ok dinner not ok lift tiny if you don't like small rooms don't go there beds hard but clean staff really nice apart from chef coughing his guts up and spiting and sitting on a dirty wall in his whites that we could see him out of are window that was covered in bird mess needs lots of improvements... More 

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nottingham, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

Yes it was a surprise.the hotel really needs updating .our bedroom was on the back,it was very warm and the window wouldn't open.saying that it was clean linen changed daily,the food was a bit iffy,breakfast was organised chaos .evening meals were a bit chaotic .why only one jug of water to serve the whole dining room? As it was our... More 

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Newtown, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

As a regular visitor to the Hilton royal parade hotel,I find it convenient to most facilities EAstbourne has to offer.The hotel staff are most helpful regarding with customer requests.They do not charge a single room supplement for solo guests.I find every room I have been allocated have been of a decent standard. over the past 18 months the hotel has... More 

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Swadlincote, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Just returned from a three night stay at the Hilton Royal Parade Eastbourne. Let me start by saying the reception staff are all so lovely and helpful. Unfortunately that is the only positive point I can make about this Hotel. After checking in went to our room and noticed there were no locks on the sash windows (which could have... More 

Was this review helpful? Yes 3
hiltoneastbourne, General Manager at Hilton Royal Parade Hotel, responded to this review

Thank you for your praise from the reception team, and the how maintenance man help as well, its great to have the positive feed back for them. I would like to apologise for the sash windows with out locks, and are have ordered more bedside lamps were the broken lamp was removed. The shower and sink with the sewage genially... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Staff lovely. Food basic. Had to decide in the morning what we wanted for dinner. Get there run out. Breakfast not vdry hot no mushrooms eggs hard. Stuck on a Table of eight couldn't move to get out and get my break. Stuck in basement. No air very hot. Bedroom door would not shut when got there. Only allowed 2... More 

Was this review helpful? Yes 3
hiltoneastbourne, General Manager at Hilton Royal Parade Hotel, responded to this review

Thank you for choosing the Hilton Royal Parade for your recent Majestic Holiday. I would like to apologise for your recent stay, but only wish you had come to me or at Reception so I could have spoken to you, and resolved the issue. Breakfast is continually replaced and I also server plated for any guest that have walking difficulties... More 

plymouth
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I paid £50 for 2 nights ( mate couldn't make it so give it to me half price ) I would of not paid £100 for my room. This hotel is not connected in anyway to the Hilton Chain & I'm surprised they get away with it , my room was ok a bit on the small size but clean,... More 

Was this review helpful? Yes 2
Portsmouth, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 days just a basic hotel but then how lomg to you spend in the room... Rooms are on the small size but are clean and have what you need bed on suite bathrooms shower cubical on the small side but does the job Staff were friendly didn't use the restaurant but did use the bar a... More 

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hiltoneastbourne, General Manager at Hilton Royal Parade Hotel, responded to this review

Thank you for choosing the Hilton Royal Parade for your recent stay. Thank you for the good feedback you have given us, We only have the limitation of the hotel and we always try and provide a clean room, good breakfast and will always be looking at improving the guest experience. More 

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