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The Congress Hotel

31-41 Carlisle Road, Eastbourne BN21 4JS, England
The Congress Hotel
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95 reviews from our community

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Traveler rating
    39
    39
    9
    4
    4
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12
24
5
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were at this hotel recently. The rooms were clean .The hotel is old and could do with some updating. This you can live with but the food was awful. Packet soup. Burnt offerings and frozen veg. chips etc. A number of people ate out on a number of nights. The only palatable meal was breakfast..

Was this review helpful? Yes 3
Hastings, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We have just had a 3 day stay here with our two dogs ! When I booked I ignored the star rating and looked on the reviews on here which were positive and good but I am afraid we were very disappointed !while the staff are very friendly and welcoming the hotel itself need a large revamp from the tired... More 

Was this review helpful? Yes 2
Antigua
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I took her Mother to this hotel to celebrate her 90th birthday. The hotel could not have done more to make us feel very welcome, and make such a special birthday very memorable. We were put in two adjoining rooms, well furnished and presentable. The evening entertainment was a welcome surprise, and although it was mainly coach... More 

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Glasgow, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 13, 2015

Stayed in the hotel for a week good food entertainment staff very pleasant and helpful rooms clean and towels changed as required could do with a little facelift within walking distance of theatres and town centre would certainly stay there again

Was this review helpful? Yes 1
Stafford, United Kingdom
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed April 19, 2015

Stayed at the congress a number of times, this time it was over the Easter weekend 2015 with a Leons coach group. Carole the manager and her staff were as normal very efficient. On arrival you had tea or coffee served to you in the bar area before being given your room keys, your luggage was brought up to your... More 

Was this review helpful? Yes 4
Swindon
Level Contributor
125 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
5 of 5 stars Reviewed March 17, 2015

Stayed here for 3 nights on a long weekend. The rooms were faultless lovely and clean with very comfortable beds. The staff could not do enough for us. Breakfast and evening meals were superb, plenty of it and an excellent quality. Evening entertainment was great too. I am very surprised that this hotel is only rated 2 star, in my... More 

Was this review helpful? Yes 6
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 9, 2015

I stayed at this Hotel for the First time from 2nd February 2015 until the 6th February 2015 and from the very minute I arrived I was listened to and treated with respect. There was a Lift available for the Less Mobile. There Customer Service was Excellent! The Room was Very Clean and the Towels in Bathroom were very Clean... More 

Was this review helpful? Yes 9
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 17, 2014

We were a party from greenwich london we stayed at the Congress hotel for 8th to the 12th december I was in room 5 spotlessly clean ,really good food and entertainment the staff were great . Nothing was to much trouble for them. Could not fault any thing We all had a great time .Hetty.

Was this review helpful? Yes 5
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 14, 2014

A party of about 50 of us stayed at the congress hotel in Eastbourne for four nights from the 8 until the 12 of December,we had a great stay the rooms were very clean,and the food both morning and evening was very good,the staff were friendly and helpfull.the entertainment in the evening was very good.

Was this review helpful? Yes 8
Grimsby, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 30, 2014

this is the third time we've been to this hotel. have had the most brilliant holiday each time, we went in July this year and instead of taking our travel cot we used the hotels which was brilliant. the staff were brilliant so helpful with everything including making child portions of dinners for my one year old and washing his... More 

Was this review helpful? Yes 5
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