Staying three nights in Eastbourne during a non-peak period in somewhat changeable English weather could have been a challenge. The sea view room was clean and tidy if a little basic. But the staff and service at the hotel could not be faulted. Even a couple of minor hitches were dealt with in an efficient and pleasant manner. All the... More

We stayed for the 2nd time in two months with our 6 month old and had another fantastic time. STaff were exceptional in service, especially at breakfast. The travel cot was great, my little boy had a fuss made of him by all the staff, and nothing was too much trouble. We can't wait to come back when the pool... More

Just returned from a three day Easter weekend break at the York House Hotel and cannot find fault with this hotel at all. We have stayed in many hotels and i have to say that this is one of the best we have stayed in. The staff are very friendly and efficient and do all they can to make your... More

Stayed two nights as part of a wedding party. The staff in all departments were really excellent - welcoming, helpful, very polite and with a pleasant manner. This makes all the difference in my view to a stay away from home. Public areas including outside were well fitted out and made it comfortable to meet up with old friends and... More

Great location but the decor was very tired and the bathroom was sub-standard. Very basic bedroom accommodation. One of the lifts wasn't working when we arrived, and still wasn't operational when we left. Needs a complete refurb of the bedrooms.

My husband and I only stayed for one night but we very much enjoyed our stay. The reception staff were warm, friendly and helpful, the bedroom and bathroom were fab (like a 5* hotel). The most comfiest bed I have ever stayed in (thank you Best Western). The evening meal was delicious and breakfast equally lovely. The staff are all... More

My wife and I booked last minute for a weekend break and were very pleasantly surprised by our stay at the York House. Despite refurbishment taking place which meant some areas were not how they should be, you can see the target for the hotels management. The only down side was that we wanted to use the pool with our... More

Only three things are important to me when I stay in a hotel: * The quality of sleep * The cleanliness of the room * The quality of food I've travelled the UK and Ireland for a hotel room that gives me a peaceful night's sleep and a wonderful view to greet my wakening. I've found it. The location is... More

Stayed here with my husband for two nights. The staff were very helpful and polite. The room was very comfy at night however in the morning due to rooms being renovated around us it was a bit noisy with people talking and drilling going on. Liked our upgrade to seaview room because of the rewards scheme only drawback is again... More