on arrival the receptionist welcomed us and did not seem like she cared that we had arrived she then got payment from us and told us our room was on 3rd floor did not bother to show us to our room we had to find our own way, get to the room and look around very old fashioned and carpet... More

Just back from a few days break and really enjoyed my stay. Staff were friendly always with a smile. Single sea view room was to be expected rather small but not a problem, it could do with a few touches like some pictures on the walls, and like my mates room the large electronic clock had stopped! don't room service... More

Booked and paid deposit by credit card for two rooms ,arrived just after midnight and even before getting the bags in was asked to pay upfront without seeing the rooms.I refused and told the receptionist that he had my card details,he took my card details again. Lift did not work that night and had to carry bags up to fourth... More

I was part of a large group that stayed recently, check in was a little hectic but with so many people that is always going to be an issue, especially when the lift is small. I think it was hit or miss with the rooms. We were pleasantly surprised by our room which was large and clean. The only downside... More

after reading the reent reviews on Tripadvisor. We were travelling as part of a coach tour with our elderly disabled parents (one wheelchair user). However, on arrival we were very pleasantly surprised both by the appearance of the hotel, but more so by the staff. Both reception and waiting staff were extremely helpful, friendly and courteous throughout. Because of an... More

I recently visited this hotel as part of a large party.On arrival it seemed all was well as reception area is clean and maintained but dont be fooled .Everyone was allocated rooms in a haphazard fashion with little or no instructions given.As all rooms need access via a lift there is only one with strict instructions only to be used... More

I have just attended a conference in Eastbourne and if ever a hotel needed "The Hotel Inspector" to call, Mansion (Lions) Hotel was it. With a prime seaside location, fabulous views and close to both beach and town centre and good travel links, this should be a hotel to recommend to everybody. Instead I will not be advising anybody to... More

Stayed at the Mansion Lions Hotel for one night in July to join family who were staying there on a longer break. My family were content with their two rooms - a garden view on the ground floor, and a family room. Both were spacious, although rather dated. Our room was on the top floor and it was extremely small.... More

After having visited this hotel last year, and enjoyed our stay, this year it was a very different story. The standard of the food was poor and was served cold, in some cases. The service was even worse as most of the waitrons could not speak or understand English, with the result that it was very frustrating trying to place... More