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Bay Burlington Hotel

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26-34 Royal Parade, Eastbourne BN21 3YN, England
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Bay Burlington Hotel
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521 Reviews from our TripAdvisor Community

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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Portland, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Hotel was what you would expect from a Bay hotel The service was good The rooms were very tired but clean and the view from the front of the hotel over the pier and beach was 1st class We went self drive and there was plenty of convenient parking adjacent to the Hotel at a moderate charge. The entertainment... More 

Was this review helpful? Yes 1
epsom, surrey
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The room was large ,nicely furnished with superb view of pier and beach, the room was warm but this is down to the current freaky weather. Food good, the service and hospitality of the staff simply great, I had a peek in the kitchen as I was making toast, and saw very high standards of cleanliness ,chefs serving food wearing... More 

Was this review helpful? Yes 2
Dunstable, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Went to surprise my parents as they were staying here.... it was Fathers day... not a place I would frequent but they seemed to like it. Hotel very tired looking and needed a good lick of paint and new carpets. The lifts were something else! (not good i'm afraid)

Was this review helpful? Yes 1
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Thank you Davina for posting on line a review. I read with interest your comments even though you did not stay at the hotel, I am pleased to read those family members who did stay enjoyed their holiday All feedback is important to us so thank you once again. More 

Travelers are raving about these Eastbourne hotels

Croydon, United Kingdom
Level Contributor
188 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed 1 week ago

Once again, we had a very nice stay recently at the Burlington. Yippee, they upgraded us to a sea view room, which was lovely - thanks Burlington! It should be noted that this is a hotel for the more mature guest...! We were only here for an overnighter this time, on a b&b basis, but we like to sit on... More 

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BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Many thanks go to Etoile for a wonderful review of a short stay. Your kind words are very much appreciated. More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel room was clean . The menu was very limited with very little to choose from..If you wanted something not on the menu you had to pay for it which I objected to having already paid to stay there including breakfast and evening meal. Some of the staff weren't very helpful and did,nt seem to want to chat. The... More 

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BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

I was disappointed to read the comments made by JoyceK. We receive many positive comments regarding the staff please see other reviews. Our menu choice does offer a choice of three starters, five main courses and four deserts so I am sorry if you felt the choice was minimal. No charges are made for any item on the set menu.... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have just returned from a Shearings Monday to Friday holiday. The hotel is very impressive from the outside and the downstairs reception area bar and seating area are all very welcoming and a bit oldy worldy in parts which I found very charming. We were given our keys and we went to our room whilst we waited for our... More 

Was this review helpful? Yes 5
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Many thanks go to largehearted girl for a fantastic five star review. So pleased you enjoyed your stay. The team will enjoy reading your great feedback. More 

Baldock, United Kingdom
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just spent a long weekend at the Burlington. It has an excellent sea front location by the pier (which unfortunately suffered recent severe fire damage), but nice promenade with beautiful flower beds and a very lively programme of band-stand entertainment. The hotel itself looks very grand from outside and the internal public areas are fairly good, with big ballroom and... More 

Was this review helpful? Yes 3
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Thank you BALDOCK for the great review. Sorry to read you where not happy with your bedroom I can assure you the points made will be looked into and addressed where possible. I agree the car park does appear large, that said every car in there is paid for by our customers. We now allow the customer to choose their... More 

KENT ENGLAND
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel was quite quirky, It was clean , our room was large with a comfy bed , the food (dinner) was a bid of an odd mix , I ordered fish cake and it came with cabbage and roast parsnips :-) The staff were very very friendly and very helpful. The entertainment was. Well it was entertaining , I'm... More 

Was this review helpful? Yes 2
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Thanks go to juliepwillis for leaving a great "quirky" review much appreciated. Pleased to read you would return. More 

London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I spent the weekend at The Burlington with my mum, we have stayed at the hotel before as we like the location of the hotel. The staff are very friendly and helpful and Mark Snow works hard to entertainment everyone. Mark aways appeared professional, particularly when dealing with difficult people. The main reason I am writing this review is that... More 

Was this review helpful? Yes 2
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

I have read with interest an concern the comments made by deanaone. It is a problem for all customers and staff concerned when something mechanical as a lift may stop working. as in every day life things do breakdown No expense is spared when we have to repair any equipment, that said when you are informed that a part that... More 

Northampton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

food and location good, staff pleasant, hotel a little tired but well worth a holiday. Near pier and town centre and good seating along the sea front. Good history in the area and plenty of day trips around. Near to Brighton, Bexhill on sea and Hastings. Seems to have a good bus route and open top for touring round.

Was this review helpful? Yes 2
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Many thanks for a great informative four star review from Lady487. Top tip about the transport . More 

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