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Bay Burlington Hotel

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26-34 Royal Parade, Eastbourne BN21 3YN, England
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Bay Burlington Hotel
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Bay Burlington Hotel
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531 Reviews from our TripAdvisor Community

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Traveler rating
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    202
    117
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94
264
16
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
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  • Mar-May only
    (138)
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Morley, England, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Went on a 5 day break with Shearings to this hotel on 27th july.We had a standard room at the rear of the hotel which was quite adequate with a flat screen tv,a very comfortable bed and tea and coffee making facilities.The only downside was the bathroom which needs updating.We asked for extra pillows which were delivered to our room... More 

Was this review helpful? Yes 1
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Many thanks go to Barrie W for taking the time to leave a good review of a recent stay. Good to read Barrie, the food was to your liking. To reassure you when we now upgrade our bedrooms the bathrooms are done at the same time ensuring that our new Bay plus rooms are all fully refurbished, bedroom and bathroom.... More 

Lincolnshire
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Best hotel for location but everything else lets it down. The hotel is very stuffy with no circulation of fresh air. The room was reasonable and fairly big but very odd The old fashioned small tv was on a stand on the floor at the bottom of the bed so we could only see the top 4inches of the screen.... More 

Was this review helpful? Yes
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

I read with interest the comments made by cocogrimsby . Please let me start by stressing that any customer who is not happy with any part of their stay should bring this to our attention, regardless of the price paid for a holiday. We receive many excellent reviews regarding our dining room so this review has lead me to look... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed with my friend on a 8 day shearing's break .On arrival at hotel check in was quite quick and cases were brought up to our rooms, again we didn't wait too long.We paid for refurbished room and was on the 3rd floor worth the extra money lovely clean room/bathroom had new shower and a bath and flat screen TV... More 

Was this review helpful? Yes
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

I very much appreciate the comments left by ann t. Good to read the holiday was successful and the team dealt with your requests. The chef has read your comments and this will be looked into. All feedback is important to us here at the hotel and thanks are sent for spending the time to post a review. More 

Brentwood, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed last weekend. Although the hotel is old and needs a bit of updating we enjoyed ourselves. The staff were very friendly and extremely helpful. The entertainment was good especially Mark the entertainment manager and as we hadn't expected any was a nice surprise. The hotel overlooks the sea and the pier, but we couldn't get a sea view room... More 

Was this review helpful? Yes
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Thank you to Leavin1 for a great review. George and Mark will be very pleased to read they have a mention. Chef will also be pleased that you found the food to your liking. Many thanks once again for leaving feedback. More 

Birmingham, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

tlc had obviously been done to the hotel - the room was clean bright and hot the bed was very comfortable digital tv meant sky news was available the room was on the edge of the hotel so there was a sea view from the window. food continues to be good although there were times were the menu options were... More 

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BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Many thanks go to Wheatears2013 for a very positive four star review. Very much appreciated. More 

Norwich, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for midweek break last week. Paid 200 pounds extra for sea view, premier room, well worth it from reports from other guests about the standard rooms. Food definitely gone downhill compared with other Shearings hotels. Service in restaurant bad due to Shearings not employing enough staff to cope with the large number of guests. Waited over 40 minutes for... More 

Was this review helpful? Yes 2
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

I read with interest the comments made by Chris G regarding a recent stay. Good to read the sea view booked by Chris G was enjoyed. For those non bingo players we try and give them a night off, and because Ray Campbell our Thursday evening entertainment is so well received previous customers had stated the evening was being disrupted... More 

Northamptonshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice friendly hotel, staff very good and helpful rooms clean if a little tired maybe pay for upgrade.Food very good Evening entertanment good location car park facility great value for money will stay here again

Was this review helpful? Yes 1
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Another great five star review from Mary W. All feedback is important to us and we especially like to read reviews like this. Many Thanks. More 

York, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have just stayed here on a long weekend break with Shearings. The hotel is in a lovely position on the sea front near the pier, and close to the shopping centre. The hotel was spotlessly clean, as was our room which had clearly been refurbished. The food was excellent, with good choices and portions. All the staff were friendly... More 

Was this review helpful? Yes 2
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Thank you so much Peter S for finding the time to leave a fantastic Five Star review of a recent stay. Your feedback is vey much appreciated. More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is the third time at this hotel I find this hotel very convenient to the beach the pier and the town centre,on this occasion had a room on the 4th floor 434 paid a little extra for a upgrade and it was worth it wonderfully bathroom great room LED tv throws and cushions on the bed and the usual... More 

Was this review helpful? Yes 1
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

What a great review from Glynchris very much appreciated. Many thanks. More 

Portland, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Hotel was what you would expect from a Bay hotel The service was good The rooms were very tired but clean and the view from the front of the hotel over the pier and beach was 1st class We went self drive and there was plenty of convenient parking adjacent to the Hotel at a moderate charge. The entertainment... More 

Was this review helpful? Yes 1
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review

Thank you Bradnock for your review of a recent stay. All feedback is important us to us and very much appreciated. More 

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