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Mai Samui Resort & Spa

Certificate of Excellence
2/6 Moo 5, Laem Yai Beach, Ang Thong, Ko Samui 84140, Thailand
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Mai Samui Resort & Spa
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Mai Samui Resort & Spa
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996 Reviews from our TripAdvisor Community

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Traveler rating
    699
    209
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3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (395)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (996)
  • Mar-May only
    (285)
  • Jun-Aug only
    (246)
  • Sep-Nov only
    (211)
  • Dec-Feb only
    (254)
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Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Ko Samui was the last leg of our whirlwind Thai vacation of which most was spent on the go. Mai Samui was a welcome place to wind down before our long flight back to the States. As other reviewers mentioned, Mai Samui is well off the path. There really aren't any nearby places to eat, drink or shop. We paid... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

Ok let's start with the beach, while the picture posted on the website appears beautiful, the actual beach is unkempt, filled with dead fish, and smelly. The food itself was disgusting. Aside from the breakfast (which was, I'll admit, pretty good) and the fries, everything else ranged from bad to inedible. Additionally, the isolated nature of the resort makes it... More 

Was this review helpful? Yes
Yalyong O, General Manager at Mai Samui Resort & Spa, responded to this review

Dear Khun Erwipper, Thank you for your recent stay at Mai Samui Beach Resort & Spa and taking your time to extend your review based on your experience and sorry for some unsatisfied during stay with us. Anyway, we will improve our service to be better. We do hope you will return to Koh Samui and will visit us again.... More 

1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Physical plant okay, beach pictures in website a complete fabrication; food abysmal; staff didn't speak English and were clearly unhappy and understaffed; "secluded" means isolated/trapped. STAY AWAY!

Was this review helpful? Yes
Yalyong O, General Manager at Mai Samui Resort & Spa, responded to this review

Dear Khun Twipp10, Thank you for your recent stay with us and also your valued comments. We are sorry for any inconvenience you may have experienced in respect to your comments. We will improve the service to be better. And hope to have a chance to serve you again. With kind regards, Mr. Yalyong Ongsanam General Manager More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 3 days ago NEW

We stayed 5 nights in this resort last week. The estate is not new but the pools are well maintained. Staffs are friendly, helpful and responsive. Not the nice white sand beach as we expected, anyway the whole stretch of beach is the same. Rooms are very clean. The free drying service is fantastic as the weather is very humid.... More 

Was this review helpful? Yes 2
Yalyong O, General Manager at Mai Samui Resort & Spa, responded to this review

Dear Khun FromSpore, Thank you for your comment which was valuable for me and my team to maintain the standard of service to re-ensure our guest had a memorable holiday. If you have plan for your next holiday, hope me and my team at Mai Samui will be one of your choice for your holiday destination. With kind regards, Mr.... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

As with many others we purchased a Luxury Escape and chose to upgrade to a pool access room. On arrival, reception advised that the only access room was to the shallow pool and so they suggested they would upgrade us to B 301 which was a corner suite for 2nights and then a pool villa for the remaining 6 nights.... More 

Was this review helpful? Yes 4
Yalyong O, General Manager at Mai Samui Resort & Spa, responded to this review

Dear Khun Jim H, Warm Greeting from Mai Samui Beach Resort & Spa. First of all, thank you very much for staying with us recently and thanks again to spending your time to give us the review. It is great to read that you had a memorable holiday. I am pleased that you found our resort to be relaxing and... More 

Perth
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

We booked through Luxury Escapes to stay 10 days at Mai Samui. This is a very average resort a very long way away from any restaurants, shops, etc., and an expensive taxi ride if you want to eat out. The food at the resort is terrible even though the cook and the staff obviously try hard we felt like they... More 

Was this review helpful? Yes 3
Yalyong O, General Manager at Mai Samui Resort & Spa, responded to this review

Dear Khun GlendaJan, Thank you for staying with us recently and for sharing your valued comments with us. Please accept our sincere apologies for any inconvenience you may have experienced in respect to your comments. We will improve the service to be better. Hope we will have a chance to serve you again. With warm regards, Mr. Yalyong Ongsanam General... More 

Wamberal, Australia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 days ago NEW

I have rated this an overall rating of 3 as I think this resort is only a 3 start resort, definitely not the 5 star resort as advertised. Pool and Beach We stayed in a pool access villa. Having direct access to the pool was great as you will find you will spend a lot of your time in it... More 

Was this review helpful? Yes
Yalyong O, General Manager at Mai Samui Resort & Spa, responded to this review

Dear Khun murray365, Thank you for your recent stay at Mai Samui Beach Resort & Spa and taking your time to extend your valued comments based on your experience and we will definitely work on it to improve our services. We do hope that you will come back to stay with us again for next trip to Koh Samui. With... More 

Melbourne
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Staff: most were quite friendly and helpful though the reception staff's command of English leaves a lot to be desired and definitely needs to be improved. We never felt as though our questions were being understood properly and checking in and out was 'painful' because of the misunderstandings. The F&B manager had good english because he was not a local... More 

Was this review helpful? Yes 3
Yalyong O, General Manager at Mai Samui Resort & Spa, responded to this review

Dear Khun Dragonflymummy, Thank you for your recent stay at Mai Samui Beach Resort & Spa and taking your time to extend your valued comment based on your experience. Please accept our apology for your unpleasant stay at our resort. We have taken your comment and improve the service to be better. Please feel free to contact us if you... More 

Ho Chi Minh City, Vietnam
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

8 fab nights food excellent. rooms decadent 2 vouchers each for massage facials. 2 vouchers each for great dinners seafood one night Thai food next night breakfast included daily every possible dish English. Japanese. Chinese.Thai. Indian etc There were several Thai bars along the beach and had good meals at all of them The service at the hotel was second... More 

Was this review helpful? Yes 3
Yalyong O, General Manager at Mai Samui Resort & Spa, responded to this review

Dear Khun george m, Thank you for your recent stay with us and also your valued comments. We all here are looking forward to welcoming you back here again for your next trip to Koh Samui. With kind regards, Mr. Yalyong Ongsanam General Manager More 

Perth, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

We had a Luxury Escapes deal, so had the evening meal included. The set meal at the Fine Dining restaurant is wonderful. The set at the Mai Pub was awful; cold and no choice. I couldn't eat some of the things served; a small choice would be better and not all served at once. The staff were wonderful, nothing was... More 

Was this review helpful? Yes 4
Yalyong O, General Manager at Mai Samui Resort & Spa, responded to this review

Dear Khun KMSlaid, Thank you for sharing your comments with us. I am delighted to read that you enjoyed our hotel and our service. Me and my team are looking forward to welcome you back again for another memorable holiday at Mai Samui Beach Resort & Spa. With kind regards, Mr. Yalyong Ongsanam General Manager More 

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