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Copthorne Orchid Hotel Penang

Tanjung Bungah, Penang Island 11200, Malaysia
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Copthorne Orchid Hotel Penang
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Copthorne Orchid Hotel Penang
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502 reviews from our community

Traveler rating
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133
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mzuzu, Malawi
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I went to Penang for a weekend break away to recharge my batteries. In trying to make a booking they told me I have the wrong e-mail address. I then used booking.com to make the reservation. On getting to my room after checking in I told them the room is not to my standard. It was dirty, the toilet did... More 

Was this review helpful? Yes 1
Thailand
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for two nights in April 2015 and were rather impressed. Rooms were large and comfortable, service was great and the pool area & private beach were absolutely beautiful. Yes the rooms were a little dated (as we noticed people have given bad reviews for), but we found them perfectly comfortable. Very pleased with our stay... More 

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Swindon, England, UK
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Copethorne has the right combination of value for money and nice facilities. It's slightly run down but the location is quiet, but there is an excellent Indian restaurant nearby, and it's easy to get into Georgetown or the bars and night market at Batu Ferringhi. The beach is down some steps in front of the hotel. The pool is... More 

Was this review helpful? Yes 2
India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel for 5 days in March 2015 and had a lovely time here. The staff at the reception as well as Reservations was very prompt and helpful. The swimming pool is very big and the private beach is a nice place to relax in the evening. Although we had a few issues regarding the tap in... More 

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Gosford, Australia
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I just want to say first off that it really saddens us to slag a place,, we are just ordinary people and understand - from our lives - that things happen outside of your control when in business...but gee wiz.. this place was photo shopped. In saying that the view over the sea was fabulous, the staff were absolutely fabulous.... More 

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Perth, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

stayed for 5 nights in march, room was quite big ,good pressure and hot water in the shower, fridge and airconditioner worked well nice view from balcony of the ocean on one side and mountains on the side ,furniture and fixtures are quite old along with the carpet which had a couple of patches which had been replaced. I asked... More 

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Portsmouth, United Kingdom
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On a recent trip to Penang, we booked this hotel for its location and convenience to all amenities. We have visited Penang many times and knew where it was located. We checked in a lot earlier than expected and were immediately shown to our room. We had an issue with the electrics in our room but the staff moved us... More 

Was this review helpful? Yes 1
Sally L, Public Relations Manager at Copthorne Orchid Hotel Penang, responded to this review

Greetings from Copthorne Orchid Hotel Penang Thank you for taking the time to send in your review on your stay with us. We are glad that you have enjoyed your stay with us and have found our location very conveninent. We will pass your encouraging comments on our staff to them. The hotel will be undergoing some refurbishment in the... More 

Kuala Selangor, Malaysia
Contributor
16 reviews 16 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 20, 2015

I made this booking for 2 rooms for one night using my M&C LOYALTY points. The staff on the front desk was very friendly and helpful for our decision making on choosing either 2 single bed or king size bed. SUGUNTHALA the lady who helped me on that and also gave me access to the business centre to print out... More 

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Ipoh
Contributor
20 reviews 20 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 16, 2015

A very good located hotel, Nice and splendid outlook , clean and private beach. However outlook might be deceiving. Refer below : Pros : 1. Good location 2. Nice pictures/ outlook. 3. Clean and Peaaceful Private beach, No motorsports activities. Cons : 1. Reception takes ages, not friendly, and sour faces. Cant check in( booking under my name) and I... More 

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Sally L, Public Relations Manager at Copthorne Orchid Hotel Penang, responded to this review

Greetings from Copthorne Orchid Hotel Penang. Thank you for taking the time to send in your review on your recent stay with us. We are glad that you liked our location and peaceful secluded beach. Your other comments have been noted and have been forwarded to the relevant departments for their further actions. Please be assured that we are doing... More 

Penang Island, Malaysia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2015

My husband and I have been coming to Copthorne Hotel for over ten years. Six years ago I suffered a brain haemorrhage but still managed my annual holiday in this hotel. On my return being disabled I was overwhelmed by the care and attention given to me by all levels of staff. We will probably always return here not only... More 

Was this review helpful? Yes
Sally L, Public Relations Manager at Copthorne Orchid Hotel Penang, responded to this review

Greetings from Copthorne Orchid Hotel Penang. Thank you for taking the time to send in your reviews on your stays with us. Yes, our staff are the Stars of the hotel. We have many Long Stay Guests and Returnees who returned to our hotel and have always treated our hotel as a Second Home. We look forward to welcoming you... More 

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