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Copthorne Orchid Hotel Penang

Tanjung Bungah, Penang Island 11200, Malaysia
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Copthorne Orchid Hotel Penang
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Copthorne Orchid Hotel Penang
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525 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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  • All months
    (525)
  • Mar-May only
    (133)
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Sydney, Australia
Level Contributor
113 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

this hotel really takes notice of our reviews.we arrived for a five week stay in the terrace wing.on arrival to our level wow new carpeting throughout the hallway looks great.our room was sparkling mirrors glass all clean.the bathroom fresh with a well cleaned again spotless.great work from housekeeping.we found the pool being upgraded and cleaned whilst we were there.the aircon... More 

Was this review helpful? Yes 2
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Breakfast very good Washroom contain all things for needed WiFi workes in room as well as at Looby Stuff was very much friendly Security very good Reception is very beautiful Sea view rooms are soo soo Nice

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Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Millennium Group hotels needs to invest and update the hotel. I stayed in the lower part of the hotel where the family rooms are. Get rid of the carpet in the hall way, room and brighten the place with a lick of paint. I feel sad as this hotel is in a great position for the transport, food, value for... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I book two standard room size. The price was fair enough (since booking through agoda) and the check in was smooth. The room however remain same. I went to this hotel 2011 and the style is not change. Please dont expect modern facilities in this hotel although new management has take over. The WIFI is slow. I mean Very Slow.... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I came to this hotel without any high expectations since I've read very average review from others thru Agoda.com. But I guess although the hotel is one of its pioneers in Penang, what I love abt it it the warm welcome and service staff generosity with their knowledge of sharing information of good places to eat and the extra mile... More 

Was this review helpful? Yes 3
Sally L, Public Relations Manager at Copthorne Orchid Hotel Penang, responded to this review

Greetings from Copthorne Orchid Hotel Penang Thank you for taking the time to send in your comments on your recent stay with us. We are very happy to receive your encouraging comments. My HR Manager is indeed a happy man now. Your comments have given us the boost to perform even better. We look forward to welcoming you back to... More 

Kuala Lumpur
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly reception and staff. Check in was hassle free and quick. Ample parking space for those who are driving. Most rooms have partial sea view. Overall the hotel is a bit dated but everything is well maintained and functioning. Rooms are clean and cozy with balcony.

Was this review helpful? Yes 2
Sally L, Public Relations Manager at Copthorne Orchid Hotel Penang, responded to this review

Greetings from Copthorne Orchid Hotel Penang. Thank you for sending in your review on your recent stay with us. We are happy to note that you have had a pleasant stay with us. We look forward to welcoming you back to Copthorne Orchid Hotel Penang. Regards More 

chennai
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed Millennium Group hotels & was expecting Orchid Penang to be same. But I was disappointed. Old & smelly room, cockroaches running around. Broken & leaking taps. I just had a nights stay and wanted to run away next morning. Breakfast was average,food was cold, no much choices. Top of all , they charged me again stating that... More 

Was this review helpful? Yes
Sally L, Public Relations Manager at Copthorne Orchid Hotel Penang, responded to this review

Greetings from Copthorne Orchid Hotel Penang Thank you for taking the time to send in your review on your recent stay with us. We have taken serious note on your comments and the relevant dept heads have been given strict instructions to investigate these issues. Customers are required to provide their Credit card details only to guarantee their reservation with... More 

Travelers are raving about these Tanjung Bungah hotels

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 21, 2015

This hotel is alright in terms of comfort. It's a little dated but it's in a good location if you do not want to be too far in Batu Feringghi with easy access to Georgetown and with a couple of good eats around (Sri Ananda Bhawan Restaurant, German pub etc). Rooms and bathrooms are clean and comfy but nothing that'll... More 

Was this review helpful? Yes
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 3, 2015 via mobile

Enquiries done via email was a hit and miss. Mr Gary Lai responded promptly and politely to our initial mail for reservation but subsequent queries were answered unprofessionally by a different unnamed personnel. In general, the hotel staff was helpful and personable. We were checked-in upon arrival around 12PM despite the initial response that there were no available rooms yet.... More 

Was this review helpful? Yes 1
Sally L, Public Relations Manager at Copthorne Orchid Hotel Penang, responded to this review

Greetings from Copthorne Orchid Hotel Penang Thank you for taking the time to send in you review on your recent stay with us. Your comments have been duly noted and the relevant Dept Heads have been reminded on the importance of courteous and paying atttention to details. Good news, we shut down our pool, drained out the water, patched the... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 29, 2015

I giving 3 stars. one of the best part is seaview with balcony, you have to book Deluxe suite in order to get seaview, with a king size bed, but the blanket is time to change new one i think. the air conditioner is not cool enough, if you would like to have a nap on afternoon.

Was this review helpful? Yes 1
Sally L, Public Relations Manager at Copthorne Orchid Hotel Penang, responded to this review

Greetings from Copthorne Orchid Hotel Penang Thanking for taking the time to pen in your review on your recent stay with us. Yes, we have excellent sea view from the room balcony of our Terrace Block rooms. Your comments on the blankets and air conditioning temperature have been passed to the relevant Dept heads for their immediate action. We look... More 

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