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Norton House Hotel & Restaurant

Norton Road, Mumbles, Swansea SA3 5TQ, Wales
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251 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (251)
  • Mar-May only
    (69)
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Bristol, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

Dirty room, dirty pillowcases, chewing gum on sofa got stuck in daughters hair which had to be cut! Cooked Breakfast inedible. Staff friendly though. We were in a 2 bed apartment, rooms in actual hotel may be better. Has a garden and outside terrace. Easy walking distance to beach and cafes/restaurants.

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St Austell, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My son and his fiancée were married at Norton House on 22nd August 2015. The whole day was fantastic and I cannot thank the staff at Norton House enough for the care they took to make this a memorable day. The service during the meal was excellent and very professional. The evening disco for friends and family was brilliant with... More 

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Trowbridge, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed in Langland, a 2 bedroom apartment with an ensuite shower room and a bathroom with bath. The ensuite door would not close and had obviously been like this for a while and the hot tap on the sink was facing the wall! Handyman came to sort out but door unsortable while we were there. Apartment was clean and... More 

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Norton H, Manager at Norton House Hotel & Restaurant, responded to this review

Dear Julief Thank you for review. Its always nice to know we have had people stay and enjoyed the hotel, we do our best to please each and every guest that walks through our doors. Thank you once again for your feedback and review and we look forward to one day welcoming you back to Norton House. Norton House Hotel More 

Oxford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We booked this hotel on booking.com, weeks in advance, and our room was cancelled 24 hours before departure. No-one accepted responsibility, either at the hotel, or at booking.com. Just finger pointing. To be fair, we don't know who's to blame for ruining our holiday, but certainly no-one showed any care or sympathy, either at the hotel or at booking.com. Just... More 

Was this review helpful? Yes 1
Norton H, Manager at Norton House Hotel & Restaurant, responded to this review

Dear Johns. Firstly can I apologise that you didn't have a good holiday. Bookings made through booking companies unfortunately are out of our control, we as a hotel get bookings through companies such as the one you have stated and we are unable to amend or change a booking. Cancellation can only be made through these companies when booked with... More 

Travelers are raving about these Mumbles hotels

Wales
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 1 week ago

I hadn't been to Norton House for about 8 years but remembered it well for it's superb silver service, The covers being lifted simultaneously was a lovely touch. Three of us decided to go for lunch and we all agreed it was the best experience to be had in Mumbles. The dining room is light and airy and well laid... More 

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Norton H, Manager at Norton House Hotel & Restaurant, responded to this review

Dear martinwales Thank you for taking the time to review our Restaurant. Thank you for your positive review and kind words, this will be passed on to our kitchen team and Julia, who I am sure like myself thank you. We are delighted that you came back to us and enjoyed it as much as 8 years ago on your... More 

Wales, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

The staff were wonderful in helping us with our arrangements, in fact ,they couldn't have been better. The manager helped us every step of the way. The food was wonderful, home made and very tasty. My husband and I stayed on our wedding night and was exceptionally pleased with our room. It was nicely decorated, clean and very spacious with... More 

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Norton H, Manager at Norton House Hotel & Restaurant, responded to this review

Dear Helen M, Thank you for your kind words and review, its always lovely to read positive reviews from guests and thank you for letting us look after you for that special day almost a year ago. Each wedding is different with differing ideas, but I am very glad that we were able look after you and work with you... More 

Lowestoft, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel had a wedding booked, so we were offered one of their apartments for our 2 night stay. The reviews looked good so we booked. When you arrive it looks nice and has a large car park. The staff were over busy so little service given and you had to chase. The room had the potential to be nice,... More 

Was this review helpful? Yes 1
Norton H, Manager at Norton House Hotel & Restaurant, responded to this review

Dear lesleymulhul, Thank you for your review, I am sorry we had a wedding on so couldn't give the attention that you may have been looking for, we do our very best to make each guest feel very welcome. At busy periods especially weddings the whole hotel is hands on and we all work very hard across the hotel. I... More 

Swansea, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Special thank you to Alan & Amy for the faultless wedding day at the hotel for our daughter Katie & her new husband Chez.The build up was as special as the day as they certainly know how to make a day special. The rooms were great and the food was outstanding. The whole team on the day were brilliant. Thank... More 

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Norton H, Manager at Norton House Hotel & Restaurant, responded to this review

Dear Donkeyland, Thank you for your kind words of your review, Alan, Amy, Myself and the entire team are proud that we made the wedding day so special. It can be a stressful time and I am glad that we took away all that stress on the day to make the wedding such a special and enjoyable time. We at... More 

Llanelli, United Kingdom
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Arrived at 12.30pm for lunch, and entered a spacious dining room where we ordered our drinks and made our choices from the daily specials board or supporting lunch/al la carte menu. Our starters were sardines and an "ultimate seafood cocktail" both of which were very nice but lacking in any brown bread/butter until asked for! Mains consisted of monkfish in... More 

Was this review helpful? Yes 1
Norton H, Manager at Norton House Hotel & Restaurant, responded to this review

Dear maxavac, Thank you for taking the time to review our restaurant. I am sorry you feel the price you paid for fresh locally Sauced ingredients and food was more than you had expected. Prices are on the menus for all to see before ordering or purchasing any products. I am pleased that the meals you received were very nice... More 

Hove, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

As part of a whirlwind tour, visiting five venues (after a vicious round of culling from the original 20 odd in a search radius covering as far as Cardiff) we visited Norton House. We were a bit jaded at this point (having been asked by one establishment for £5 per head to serve our own wedding cake) but we did... More 

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Norton H, Manager at Norton House Hotel & Restaurant, responded to this review

Dear Mrs Feldman, Firstly can I thank you for choosing us as your wedding destination and letting us make that day so special for you. We know the stresses are huge when your looking for a venue and finding that something that makes you both happy. It was a privilege to be part of your special day and being able... More 

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