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Scandic Tromso

3.0 of 5 Heiloveien 23, Tromso 9269, Norway
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Scandic Tromso
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Scandic Tromso
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155 reviews from our community

Traveler rating
    11
    53
    63
    18
    10
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (45)
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    (33)
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1 review
1 of 5 stars Reviewed 5 weeks ago via mobile

Smells like sewage in the bathroom. Dirt and dust borh in the bathroom and in the rom. Rooms in desperate need for a renovation. Location near airport and shoppingsenter, about 20 mins by bus from city-center. Not worth the money!!!

Was this review helpful? Yes
Kjell Olav P, General Manager at Scandic Tromso, responded to this review

Dear Kritikeren. Scandic Tromsø is not a new and fancy hotel and that's why we work hard every day to fill it with a warm atmosphere, the best service and good food. I am very sorry that we didn't deliver up to our own high standard on cleanliness! I hope that you told us directly during your stay and that... More 

Kolding, Denmark
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 17, 2014

I was at a business trip and stayed for one night. The hotel is situated quite close to the airport, took about 5 minutes with the airport bus. The hotel room was quite all right. Spaceous and clean with a tub in the bathroom:-) The staff was helpful and friendly when checking in, but here is my first "annoyment", if... More 

Was this review helpful? Yes
Kjell Olav P, General Manager at Scandic Tromso, responded to this review

Dear Jolafsen. Thank you for your review that is very helpful in our work to improve the guest experience. We will take immediate action regarding the scrambled eggs! Our headoffice do also appreciate constructive feed back to make the best possible guidelines for all hotels and your other issues will be forwarded. Best regards Kjell Olav Pettersen General Manager More 

Bexhill on Sea
Contributor
18 reviews 18 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 9, 2014

Quite a bit further away from the airport than advertised, but on arrival it all looked quite pleasant in the reception are. However the hotel is.clearly in need of decoration and general renewal both in the common areas and the room itself. The hotel has the feel of being a large conference and airport hotel with no soul. Had dinner... More 

Was this review helpful? Yes
Kjell Olav P, General Manager at Scandic Tromso, responded to this review

Dear Per T. Thank you for your review and I am very sorry that we did not deliver. Your feed back should have been dealt with promtly and we will use your review to evaluate and improve our routines. Best regards Kjell Olav Pettersen General Manager More 

Stockholm, Sweden
1 review
3 of 5 stars Reviewed August 17, 2014

Absolutely average and budget++ hotel. Old building, little bit far from the city center but nice staff and good breakfast. When we got there we were surprised that the room itself was cleaned but the bathroom was in a terrible condition, e.g: unremoved trash and no soap. The maximum the hotel staff could do to compensate was to offer free... More 

Was this review helpful? Yes
Kjell Olav P, General Manager at Scandic Tromso, responded to this review

Dear Ramin2C. Thank you for your review. I am very sorry that the bathroom was not cleaned and we will evaluate our routines to make sure that this never happens again. Best regards Kjell Olav Pettersen General Manager More 

Angels Camp, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 16, 2014

Mom and I booked this hotel early and got a room with a nice view on a higher floor. For those who plan to stay here, be aware that this hotel is far from the city centre. We decided to walk to Scandic from the shopping area stop (coming from the airport) to save money. It was a long walk... More 

Was this review helpful? Yes
Kjell Olav P, General Manager at Scandic Tromso, responded to this review

Dear Trina V. Thank you for your review and hope you will re-visit Tromsø some time in the future. Best regards Kjell Olav Pettersen General Manager More 

Trondheim, Norway
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 10, 2014

Even though it is located far away from the city centre, this hotel is still noisy. Very poor (or non-existing) sound proofing between the rooms ensures that your neighbors conversations or tv-watching will keep you awake. Old and in desperately need of redecorating. Small and dirty bathrooms, the toilet has obviously not been cleaned. Stay anywhere else!

Was this review helpful? Yes
Kjell Olav P, General Manager at Scandic Tromso, responded to this review

Thank you for your review. Scandic Tromsø is not a new or fancy hotel, but we focus on the best guest experience by delivering quality food, service and cleanliness. A dirty bathroom is not acceptable and I am very sorry. Best regards Kjell Olav Pettersen General Manager More 

isreal
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 9, 2014

According to the reviews I was expected the worst but it is surprising good (well...O.K). check in was quick, rooms are simple but O.K. Location is good for people with car. Breakfast was good as any other Norwegian chain hotels (like Rica or Quality), lots to choose from and generally Norwegian Breakfast are very good. Overall good experience. I choose... More 

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Kjell Olav P, General Manager at Scandic Tromso, responded to this review

Thank you for your review and positive comments. Best regards Kjell Olav Pettersen General Manager More 

Vienna, Austria
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 3, 2014

I stayed at the hotel for one night to catch a morning flight. The service at the hotel was very poor. It was only one person working at the reception desk when we were checking in at 17:00. This poor girl was working very hard and running in between the desk and bar to please customers. However, how much could... More 

Was this review helpful? Yes 1
Kjell Olav P, General Manager at Scandic Tromso, responded to this review

Dear Sir / Madam. Thank you for your review and I am very sorry that we did not deliver. What you describe is not up to our standard and I promise that action will be taken. To call for a taxi is a service and has no cost attatched. The system is automatic as we press a buttom and the... More 

Kemi, Lapland, Finland
Contributor
14 reviews 14 reviews
7 hotel reviews
3 of 5 stars Reviewed July 26, 2014

Hotel was very clean and peacfull. Room was cosy and breakfast was normal hotel breakfast without any local specialities. Restaurant was quite expensive if compared to other nordic hotels. Location was qood outside the city centre.

Was this review helpful? Yes
Kjell Olav P, General Manager at Scandic Tromso, responded to this review

Dear Reima R. All feedback is very important for us and I thank you for your review. Wish you all the best for the rest of this summer! Best regards Kjell Olav Pettersen General Manager More 

Sweden
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 26, 2014

Travelled by car to Tromsø, so a hotel away from the city centre was an option. Scandic is a good hotel brand in Nordic, so this hotel was chosen on value. Although next to the airport, I only heard 2 planes landing through out the night! What make this stay so memorable was the great restaurant tips from the receptionist... More 

Was this review helpful? Yes
Kjell Olav P, General Manager at Scandic Tromso, responded to this review

Dear Eraedcn. Thank you for your review and wish you a great summer! Best regards Kjell Olav Pettersen General Manager More 

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Additional Information about Scandic Tromso

Address: Heiloveien 23, Tromso 9269, Norway
Location: Norway > Northern Norway > Troms > Tromso
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Scandic Tromso 3*
Number of rooms: 147
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Also Known As:
Scandic Tromso Hotel
Scandic Hotel Tromsø

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