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Thon Hotel Polar

Gronnegata 45, Tromso 9008, Norway
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Thon Hotel Polar
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383 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Bucharest, Romania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Service very good, the receptionists nice and helpful.The girls in the restaurant very nice and efficient and the breakfast very rich and various.The hotel is well located in the center of the city.The room is small but well organized.The prise has been very good thinking at norvegian prises.A 40% discount has been available because of the 4+ days stay.

Review collected in partnership with ThonHotels.no

Was this review helpful? Yes 1
AidSchei, General Manager at Thon Hotel Polar, responded to this review

We thank you for your positive evaluation of your stay with us at the Thon Hotel Polar. We are pleased to see you had an enjoyable stay and that you value our location, our infrastructure and especially the service which your received from our staff. We will definitely share your feedback with them. More 

Baldwin, Wisconsin
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for three nights. i was here to run the Midnight Sun Marathon in Tromso. Our room was on the 6th floor and had been completely redone. When I commented on how nice the room was to the front desk person, she said that we were only the 4th guest to use it. We were impressed... More 

Was this review helpful? Yes 1
AidSchei, General Manager at Thon Hotel Polar, responded to this review

We thank you for your positive evaluation of your stay with us at the Thon Hotel Polar. We are pleased to see you had an enjoyable stay and that you value our location, our infrastructure and especially the service which your received from our staff. We will definitely share your feedback with them. It is also nice to hear that... More 

Glasgow, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for 3 nights - this is a budget hotel in a very central location - and as such has no pretensions to be anything other than that - it is basic but we found it clean with comfortable beds and good if small bathroom - the staff were very helpful and were happy to advise about where to go... More 

Was this review helpful? Yes
AidSchei, General Manager at Thon Hotel Polar, responded to this review

We thank you for your positive evaluation of your stay with us at the Thon Hotel Tromsø. We are pleased to see you had an enjoyable stay and that you value our location, our infrastructure and especially the service which your received from our staff. We will definitely share your feedback with them. We hope to see you back again... More 

Paris, France
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stay for two nights, one night ran Midnight Sun Marathon then flew back to Oslo. Did not stay entire two nights. Room was very small, dust balls on floor, no lotions...etc in bathroom. Was just a dingy room. No lobby downstairs, it was dissapointing.

Was this review helpful? Yes
AidSchei, General Manager at Thon Hotel Polar, responded to this review

Thank you for your feedback. We are sorry to hear that we were unable to meet your expectations. We have several categories so perhaps our superior or business rooms would fit better for you. Anyway we are not satisfied that it was dusty floor. We have replaced the carpets in all our corridors that we vacuum daily, they release a... More 

1 review
5 of 5 stars Reviewed June 23, 2015 via mobile

My husband was running in the Midnight Sun Marathon and we needed a place to stay a few nights. The Thon was a great location and we got a very good deal on price, I think one of cheapest we could get in Tromso at that time. Yes, the room was tiny, but immaculate. Modern European style bathroom with heated... More 

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AidSchei, General Manager at Thon Hotel Polar, responded to this review

We thank you for your positive evaluation of your stay with us at the Thon Hotel Polar and hope to see you back again in the near future! More 

Norway
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 7, 2015

I stayed here on business and found the hotel less than satisfactory. It started at check-in already, where I (and plenty others) were forced to wait some 15 minutes as the person who could perform the check-in wasn't present. There was one woman present who was on training, and as such was not authorized to do check-ins yet. The room... More 

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AidSchei, General Manager at Thon Hotel Polar, responded to this review

We appreciate you took the time to evaluate your stay with us, we are not satisfied with the lack of welcoming atmosphere you experienced under your stay I can assure that this is not representative of the general guest experience with us, and it will be brought up with our staff. About the fire alarm, fortunately it was two false... More 

Perth Australia
Level Contributor
87 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed June 6, 2015

Firstly the price we got for this hotel was great and in retrospect that was probably because they were doing renovations and nothing was working. Location is good and the room was a good size but it was freezing cold and the air-conditioning and heating did not seem to work. There was no way you could control the air conditioning... More 

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AidSchei, General Manager at Thon Hotel Polar, responded to this review

Dear traveler, We thank you for your evaluation of your stay with us. We regret that you have had a bad experience with us. We have been doing renovation that finished in late June. More 

Wigan, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 10, 2015

This budget hotel gave great value for money. We had a triple room, which was a good size and ensuite, with underfloor heating. There was free tea and coffee in the hotel lobby too which was very welcome after a day out sightseeing. The restaurant where we had breakfast was attached to the hotel. This was good too, as you... More 

Was this review helpful? Yes 1
AidSchei, General Manager at Thon Hotel Polar, responded to this review

Thank you for your positive review. We are delighted to hear that your stay was such a success, and hope to see you back again in the near future! More 

Chester, United Kingdom
2 reviews
5 of 5 stars Reviewed February 23, 2015

A great little hotel with compact but immaculate rooms, comfy beds and helpful and friendly staff. There is also an 'Egon' restaurant attached where you can get a superb breakfast. Note that there were some upgrades to some rooms on our floor whilst we were there but they were the tidiest builders I have ever seen! The free coffee /... More 

Review collected in partnership with ThonHotels.no

Was this review helpful? Yes
AidSchei, General Manager at Thon Hotel Polar, responded to this review

We thank you for your positive evaluation of your stay with us at the Thon Hotel Polar We are pleased to see you had an enjoyable stay and that you value our location, our infrastructure and especially the service which your received from our staff. We will definitely share your feedback with them. More 

Waterford
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 13, 2015

We were delighted to have stayed a week in the Thon Polar Hotel. It was chosen by our travelling companions and what a great choice it was. Very central, close to the Airport transfer Bus and in the centre of town.The hotel is undergoing renovations at the moment, getting a face lift, so it will be even nicer when all... More 

Was this review helpful? Yes 1
AidSchei, General Manager at Thon Hotel Polar, responded to this review

Thank you for choosing Thon Hotel Tromsø during your recent visit to Tromsø. We are so pleased to hear that you enjoyed your stay and that our staff, service and location met your expectations. We hope to see you back again in the near future More 

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