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Clarion Collection Hotel Aurora

#7 of 18 Hotels in Tromso
Certificate of Excellence
Sjogata 19 - 21, Tromso 9291, Norway (Formerly Clarion Hotel Bryggen)
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1 room 1 guest
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Clarion Collection Hotel Aurora
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426 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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norway
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is comfortable with a great location but if you get a room facing an office building beware of the noise from the buss stop! It's impossible to keep the window open without losing sleep. The "dinner" is a nice benefit. It's not the most exciting culinary experience but the food was tasty nonetheless.

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Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review

Dear where2travelnext Thank you so much for your review. This is important to us. I am sorry about the noise from the busses in the street, due to the orientation of the building some of the rooms are facing the street. If you come to Tromsø some other time, please let us know and we will allocate a room not... More 

North East Uk
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We three sisters stayed here in March being on a budget and also non meat eaters we chose this hotel because of the praise it had received about its location, breakfast, afternoon waffle and buffet evening meal (not to mention the complimentary hot and cold drinks). This proved VERY satisfactory to us and we all really enjoyed our stay. I... More 

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Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review

Dear honeybun Thank you so much for your great review on Tripadvisor. We are delighted to see how much you enjoyed our complimentary meals, drinks and location. Regarding food options this is always individual expectations and as the meals are free of charge it is not like a 5* restaurant buffet :-) So our performance og catering is still the... More 

Guangzhou, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

our family very very satisfied your hotel and your staff ! on 22 July 2015 our family check-out so early at 05:00 am , your staff prepared a very nice packaged breakfast forr us , we feel very warm ! the location is also excellent!

Review collected in partnership with NordicChoiceHotels.com

Was this review helpful? Yes 1
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review

Dear philip_litao Thank you so much for your excellent review on Tripadvisor. We are delighted to see you really enjoyed your stay with us. I know our nightshift will be thrilled to know how much you appreciated his service. We do look forward welcome you back whenever in Tromsø! Best regards Inger-Helen Hjemvoll / General manager More 

Tromso, Norway
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Nice hotell, but not satisfied at all with the service. Trouble with our order, trouble with the pakking, expensive supper, hot rooms, and not the best breakfast. The most expensive hotel this summer, and the poorest value...

Review collected in partnership with NordicChoiceHotels.com

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Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review

Dear h732015 Thank you for rating us on Tripadvisor. I am so sorry our service was not up to your expectations. I am am not quite sure what you mean with trouble with order, pakking? and not satisfied with the service so I would higly appreciate if you could call me or send me an e-mail so I can take... More 

Oslo, Norway
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 25, 2015

As many other hotels the Aurora is located right in the small city center of Tromsø. (The city cetner is just about 900m along the harbour and 2-300m inland). Price, service, food and cleanliness are just as one should expect. As all hotels in the Choice group flexible meals and an afternoon snack is served. Parking right outside for 150NOK... More 

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Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review

Dear Frederic O, Thank you so much for your review.We are pleased to see you enjoyed your stay with us. As a minor detail... only Clarion Collection serves waffles and a light evening meal free of charge, this concept is not available in our other Nordic Choice hotels :-) We do hope to welcome you back. Best regards Inger-Helen Hjemvoll... More 

Bodø
1 review
3 of 5 stars Reviewed July 20, 2015

Great rooms, great spa department. Nice evening meal. However poor selection of meals, poorly constructed bathrooms, a lot of noise from 6 am and too little parking, had to park in a public garage about 0,5 km away and walk zigzag to get back, even though they advertised it with parking (a lot of valuables in my car and wanted... More 

Review collected in partnership with NordicChoiceHotels.com

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Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review

Dear 907raymonde Thank you so much for your review. I am sorry our bath rooms are not an appropriate construction for your standards, hotel bathrooms are kind of standards with tiles on walls and floor and heating in the floors. Regarding our evening meal this is limited selections as it is free of charge for all our guests. We are... More 

Bergen, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2015

Had two nights here with meals included. Breakfast, coffee/waffles/cakes and evening supper. Staff was really welcoming and happy, room was spacious and clean, beds were really good. Had an afternoon off in the Relaxation area. Great place with a small gym, outdoor jacuzzi and sauna. Clean, tidy and equipped with the basics. Wifi is free and has good coverage and... More 

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Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review

Dear Ingrid N, Thank you so much for your great 5* review. We are delighted to see you enjoyed both our rooms, the meals served free of charge and our serviceminded staff. We really do appreciate your recommendations! Welcome back and have a great summer :-) Best regards Inger-Helen Hjemvoll / General manager More 

London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 6, 2015

Given that Tromsø is a very expensive country for a tourist, and having stayed at many hotels in that city, this hotel is the best. The location is excellent, as it is within the city centre and on the airport/hotel bus route. It is by far the best value for money if you book a room with meals included. I... More 

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Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review

Dear Julie H. Thank you so much for your great review. We are delighted to see you enjoyed your stay with us and that our concept with waffles and a light evening meal free of charge suited your needs and expectations. Thank you also for your recommendation :-) We do hope to welcome you back some day. Best regards Inger-Helen... More 

Oslo, Norway
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 6, 2015

I had a two night delightful stay at this hotel June 26. to 28. The room was spacious, nicely decorated and spotless clean. I was welcomed with a smile and felt very welcome. Everything worked well, TV, Internet, small refrigerator, the shower to mention some. Bed was comfortable. The afternoon tea/coffee and evening buffet and breakfast, freshly brewed coffee whenever... More 

Was this review helpful? Yes
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review

Dear Mona R Thank you so much for your 5* review. We are delighted to see you enjoyed the comfort in our rooms, the food provided and specially the service from our staff - they will be thrilled to know they made your stay one to remember. Welcome back and have a great summer :-) Best regards Inger-Helen Hjemvoll /... More 

Level Contributor
59 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 2, 2015

Just stayed here for the first time and hotel is great. We first met the staff and they were very service minded! The hotel is so central to everything and is very beautiful. Breakfast was delicious. Nothing to complain about!

Was this review helpful? Yes
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review

Dear AprilGil Thank you so much for your 5* review. We are delighted to see you enjoyed both the service from our staff, our breakfast and the hotel. We do look forward to welcome you back :-) Best regards Inger-Helen Hjemvoll / General manager More 

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