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All 368 Vienna hotels

Arcotel Kaiserwasser

4.5 of 5 Hotel   |   Wagramer Strasse 8, Vienna 1220, Austria
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84%
Ranked #106 of 368 Hotels in Vienna
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
rella118 fort mill, sc
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343 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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fort mill, sc
Top Contributor
70 reviews 70 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived via a Danube bike trip- this was the last pre- arranged hotel. I would classify this as an average hotel- the rooms an the bathrooms could use an update - the read leather/ pleather seems dated. The breakfast was nice, nothing fancy- as they need to feed a lot of people. Overall the hotel is clean and the staff... More

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ARCOTEL_Kaiserwasser, Manager at Arcotel Kaiserwasser, responded to this review

Dear guest We thank you that you took the time to give us your feedback. We are glad to hear that you were satisfied with our staff and we forwarded your warm words already. Your suggestions regarding some renovations we will also keep up and work on it. We hope we can welcome you again in our hotel. Maybe on... More

Senior Contributor
24 reviews 24 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel has a pleasant, modern? interior, however there is not much around the hotel itself. It's is however conveniently located across the road from the metro station, so it only takes 10 minutes or less to get to the centre of Vienna. The bar downstairs offers €5 cocktails from 10-12, great value for money. Internet was a reasonable speed,... More

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ARCOTEL_Kaiserwasser, Manager at Arcotel Kaiserwasser, responded to this review

Dear Guest We thank you for your open and honest feedback and would like to inform you that we forwarded your suggestions already to our management. Right now we can say that we will change the internet system in our hotel for the future. As well we will rework our executive offer. We hope on your next time in our... More

Belgrade, Serbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 6, 2014

We spent 5 nights in Arcotel Kaiserwasser Hotel in Vienna for New Year's 2012/2013. Location of the Hotel is remote from the city center, but in excellent neighbourhood (UN Center, a lot of new and modern buildings). Just across the street there is a Metro station that get's you to Stephan's Platz in 7-10 minutes. This Metro line crosses the... More

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Charleston, South Carolina
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 27, 2014

This was our last hotel on our cycling trip from Passau to Vienna. Loved this hotel for many reasons. We were so thankful to have the air-conditioning since it was very hot in Vienna. The room is very large for a European hotel. Big bathroom that is divided into two rooms. There is a nice large desk/table area and extra... More

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ARCOTEL_Kaiserwasser, Manager at Arcotel Kaiserwasser, responded to this review

Dear guest We thank you for your honest feedback and we are glad to hear that you were satisfied during your time in our hotel. Your comment regarding one of our staff member was already part of an intern meeting to improve our service. We hope we can welcome you again as soon as possible. Kind regards from Vienna Your... More

Mumbai
Top Contributor
105 reviews 105 reviews
79 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed July 12, 2014

We stayed here for four nights as part of a group tour so can't comment on whether it was good value for money, but it was such a pleasure to stay in a real four-star hotel after the one in Salzburg that claimed to be four-star, but had none of the facilities that we experienced here, such as tea-and-coffee-making facilities... More

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ARCOTEL_Kaiserwasser, Manager at Arcotel Kaiserwasser, responded to this review

Dear Guest We thank you for your honest feedback and we are glad to hear that you felt comfortable in our hotel. This shows us that we are on the right way. Your positive words we forwarded already to our staff. We are looking forward to welcome you again in our hotel during your next time in Vienna. Kind regards... More

Karlovac, Croatia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 27, 2014

This 4 star hotel does not belong to 4 star! I spent 3 days in this hotel. Rooms are small, nice cleaned and not so much fresh. Less fresh air inside and windows are not so much cleans. Rooms are nice, nice furniture but look is little bit bizzare: big mirror in some kind of the Baroque stile mirror. Beds... More

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ARCOTEL_Kaiserwasser, Manager at Arcotel Kaiserwasser, responded to this review

Dear Guest We thank you for your honest feedback. We are sorry to hear that your were not satisfied during your time in our hotel. Your suggestion regarding the price for the bottle of water and for parking we forwarded already to our management and it will be analyzed. The key card you have to use in the elevator for... More

Irvine, California
Top Contributor
93 reviews 93 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 16, 2014

The Arcotel Kaiserwasser is a fine, modern, clean and excellent hotel. The breakfast buffet had the best variety and taste of any hotel we've ever stayed at in Eastern Europe so far. The room was large and well put together. The shower and bathroom facilities work well and are well stocked. Room service was efficient and always done quickly even... More

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Albuquerque, New Mexico
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 12, 2014

We ended our Danube cycling tour with this hotel. We stayed an extra two nights to see Vienna. The hotel was very clean, comfortable and the breakfast was huge. I would have liked more quality than quantity but the others in the group thought it was great. The location was excellent!!

Was this review helpful? Yes 1
ARCOTEL_Kaiserwasser, Manager at Arcotel Kaiserwasser, responded to this review

Dear Guest We thank you for your open feedback and we are glad to hear that you were satisfied with our hotel. Your suggestion regarding the breakfast we forwarded to our management. We hope we can welcome you again in our hotel the next time. Kind regards from Vienna Your ARCOTEL Kaiserwasser Team More

Atlanta
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 5, 2014

This is a very nice hotel at a reasonable rate. If you are attending a function at IAEA you are literary across the street from it. Being also very close to the metro, you can get to the central part of Vienna very easily by taking the U1 (red) line. Their breakfast is the best we have had in Vienna.... More

Was this review helpful? Yes
ARCOTEL_Kaiserwasser, Manager at Arcotel Kaiserwasser, responded to this review

Dear Guest We thank you for your feedback. We are glad to hear that you are satisfied with our service. This shows us that we are on the right way. Your positive words we will forward to our employees. We are looking to welcome you again in our hotel. Kind regards from Vienna Your ARCOTEL Kaiserwasser Team More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2014 via mobile

The cleanliness of the room was poor,we had dirty towels and dust in the room. I liked that it was very close to the subway, the Prater park and the cruise point. I did not understand why the hotel charged me with an amount of money as a guarantee for the breakfast and minibar, without letting me know when I... More

Was this review helpful? Yes
ARCOTEL_Kaiserwasser, Manager at Arcotel Kaiserwasser, responded to this review

Dear Guest We thank you for your honest feedback and we are sorry to hear that you were not satisfied with our service. You can be sure that this is not the quality which we would give to our guests. All your suggestions we forward to our management an will be reclaimed. We hope we can prove our high quality... More

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Additional Information about Arcotel Kaiserwasser

Address: Wagramer Strasse 8, Vienna 1220, Austria
Location: Austria > Vienna Region > Vienna
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Arcotel Kaiserwasser 4.5*
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Also Known As:
Arcotel Kaiserwasser Vienna
Arcotel Kaiserwasser Hotel Vienna

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