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Arcotel Kaiserwasser

#110 of 366 Hotels in Vienna
Certificate of Excellence
Wagramer Strasse 8, Vienna 1220, Austria
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1 room 1 guest
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442 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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    (102)
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London, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Good location, near public transport. Helpful desk staff. Clean rooms. Good variety of food at breakfast. Would stay again. Would benefit from a bar snack menu with more variety. Restaurant ok -again a little more variety in menu choices would be good

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London, United Kingdom
Level Contributor
81 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This review for a four night leisure stay. We chose it partly because we recently stayed at their Berlin hotel and were very impressed with the "brand". We were not disappointed. Location for Vienna sightseeing initially does not seem sensible as it is away from the centre, however in practice this is a good choice. From the airport forecourt you... More 

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Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

After a wonderful stay in Austria this hotel was largely disappointing. The staff took pride in being unhelpful apart from a nice Asian bel an at the door. This is a 3* hotel by international standards and not more. Staff need an attitude tune up as other smaller hotels in Austria quite delightful.

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ARCOTEL_Kaiserwasser, Leiter Front Office at Arcotel Kaiserwasser, responded to this review

Dear Guest, thank you for taking your time to give us your feedback to your last stay at the ARCOTEL Kaiserwasser. We regret your comment concerning the unhelpful staff as well as your stay did not meet your expectations. We can ensure you that this is not the service quality the ARCOTEL Kaiserwasser stands for. Further our basic principle is... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here on business and got upgraded to an executive room. Room was very comfortable, spacious with free WiFi. Breakfast had plenty of choice and was OK. Hotel is only a short trip to Vienna centre by metro. Hotel also located near the Danube, which was ideal for walks along the river.

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Russia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is Very Clean, room is comfortable, well maintained with reasonable price. Check-in counter was very kind. Breakfast was also satisfactory. The staff is politly and really friendly. Nothing to criticize.

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Madeira, Portugal
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed July 17, 2015

The hotel room was confortable but a little bit dated. The area is far away from the center of Vienna and in the middle of busy and poluted streets. The Asian reception lady was very helpful on printing my boarding passes. Staff was generally very polite. The greatest downfall though was the dinner served to the group on the day... More 

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Coquitlam, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 16, 2015

Very clean, large room, great staff and the breakfast was awesome!!! We were only there for two nights but thoroughly enjoyed it. The access to the subway and the hop on / hop off bus was easy. The staff was friendly and helpful. My husband and I would definitely stay here again

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Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 16, 2015

A really bad experience. Double room = 2 beds put together. Not comfortable at all sleeping like this. Internet = Wi-fi needed log-in every time you turned the phone/pc on and the log-in process meant that you have to put your room number, day of birth, mounth of birth, year of birth...probably foot size too. Every time! Really annoying and... More 

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ARCOTEL_Kaiserwasser, Front Office Manager at Arcotel Kaiserwasser, responded to this review

Dear Mr. Pufan, thank you for taking the time to give us your feedback and your honest words. Regarding your comment about the wifi, it is also possible to log on with a code, which is provided by the reception, it contains username and password, this code enables you to use the free wifi without the need to type in... More 

College Station, Texas
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed July 14, 2015

I stayed here on business recently. From the moment I checked , I was very pleasantly surprised by the quality. I has access to the executive lounge which was a nice oasis on the 15th floor. There was complimentary snacks, coffee, fruit, etc., in this lounge. I found the offerings in the morning was sufficient for a healthy breakfast. This... More 

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Solihull, United Kingdom
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 24, 2015

Sharp and snappy reception and check in. With a lot of work from the nearby conventions this hotel gets busy but the staff cope efficiently with the day to day running. Great rooms, restaurant and plenty of secure parking. A short walk to the metro to access the centre of Wien and you are ready to enjoy the delights that... More 

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