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Arcotel Kaiserwasser

#98 of 364 Hotels in Vienna
Certificate of Excellence
Wagramer Strasse 8, Vienna 1220, Austria
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Arcotel Kaiserwasser
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#98 of 364 Hotels in Vienna
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
em_kz Aktau, Kazakhstan
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392 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aktau, Kazakhstan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Very nice hotel located near the Vienna International Center and U-ban station. Excellent service, very good location, very good restaurant at ground floor of hotel. Hotel is very clean and comfortable as for business as for family visits.

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Contributor
17 reviews 17 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The complete entourage is simply stunning: marble and clean area's. Dinner in the pub is good and very reasonably priced. The rooms are spacious, clean and modern. Only very small drawback is that you have to shift the complete coffee tray before you can use it. Pricing of the hotel is definitely worth the stay!

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Solana Beach, California
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed several nights with a large group. Very helpful staff, nice large rooms and fabulous breakfast! Loved the giant gingerbread house in the lobby! Main fault with room was very poor lighting in the area for suitcases: could barely see colors of (dark) clothing, but no place else to put the luggage. The in-room wi-fi was a little spotty, but... More 

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Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel during the New Years Eve and I must say that the experience was not that spectacular. Firstly, we received a smoking room even though we asked for a non-smoking one. After discussing with the receptionist she was kind enough to move us to a new non-smoking room. Furthermore, when we checked-in a 100 euro deposit... More 

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ARCOTEL_Kaiserwasser, Ass. Front Office Manager at Arcotel Kaiserwasser, responded to this review

Dear Alex, thank you very much for taking the time to share your feedback. We really do apologize for the inconveniences regarding the smoking room. Concerning the deposit, usually the authorization on the credit card is automatically cancelled on the day of check out. In your case we are very sorry for the occurred discomfort. Nevertheless we would be happy... More 

Bangkok, Thailand
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 19, 2015

This hotel is situated on the opposite site of the road where the Vienna International Centre, UN, is located. I can just walk under a tunnel and reach the building in 7 minutes. The hotel is also close the VIC station so it's convenient to commute into city centre. The breakfast at the hotel provides variety of food, compared to... More 

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Waterloo, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 17, 2015

I travel to Vienna regularly and stay at this hotel for work, as it is directly beside the Vienna International Centre, UN Vienna, and other 'international Vienna' bodies. It is perfect for all of these. Free wifi, a good breakfast (which you book or pay for separately), and in-room coffee maker. If you come as tourists and want a hotel... More 

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ARCOTEL_Kaiserwasser, Ass. Front Office Manager at Arcotel Kaiserwasser, responded to this review

Dear guest, thank you very much for the great review of our hotel. We are glad to read, that you enjoyed our location, the free wifi and the good breakfast buffet. It makes us also very happy, that you were satisfied with our rooms and the reasonable rates. We are looking forward to welcome you again in our hotel soon!... More 

Limassol, Cyprus
1 review
4 of 5 stars Reviewed January 4, 2015

Very good location, kind and helpful staff and excellent breakfast. Good Wi-Fi networks and sauna facilities.But the room service cleaning very poor. They forgot to change our towels for 2 days and put some soap in the bathroom. No good pillows and mattress. And be careful ....they put a bottle of mineral water close to our bed, not close to... More 

Review collected in partnership with Galahotels.com

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ARCOTEL_Kaiserwasser, Ass. Front Office Manager at Arcotel Kaiserwasser, responded to this review

Dear Mrs. Chipre, thank you for taking the time to give us your feedback. We are glad to read, that you liked the location of the hotel and that you were satisfied with our employees. We are very sorry for the inconveniences in your room regarding the towels and the soap in the bathroom. For environmental reasons, it is our... More 

Blanco, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 31, 2014

We stayed there Dec 24, 25 & 26, 2014 as part of a group of 40+ from an extension of a river cruise . This is not a 4 star hotel. The hotel is located a distance from the city center but right across the street from a metro which was pretty easy to use. That is the only positive... More 

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ARCOTEL_Kaiserwasser, Ass. Front Office Manager at Arcotel Kaiserwasser, responded to this review

Dear guest, thank you very much for taking the time to give us your feedback. We can just develop further from honest and constructive feedback like yours. Our rooms are partly equipped with a closet, we are sorry that you were accommodated in a room without one. We kindly ask you to inform our reception staff in such a case,... More 

Jeddah, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2014

Hotel staff are friendly and helpful. Well located close to UNO city, Danube river's activities and the Danube Zentrum shopping mall. Just cross street from metro station (the U-Bahn). Breakfast is really superb

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Elounda, Greece
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 23, 2014

a very good standard bussiness hotel.clean,nice good rooms very good sleep,good bathroom,also nice view,a very good breakfast,good lobby staff and personnel.i think everything was very ok with it.it has a very good access to metro,near the prater.nice environment.but a little far from city center.

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Additional Information about Arcotel Kaiserwasser

Address: Wagramer Strasse 8, Vienna 1220, Austria
Location: Austria > Vienna Region > Vienna
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Arcotel Kaiserwasser 4.5*
Number of rooms: 282
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Also Known As:
Arcotel Kaiserwasser Vienna
Arcotel Kaiserwasser Hotel Vienna
Hotel Style:
#17 Spa Hotel in Vienna
#51 Business Hotel in Vienna
#70 Luxury Hotel in Vienna
#78 Romantic Hotel in Vienna
#98 Family Hotel in Vienna

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