We reserved one room with 3 beds for 4 people. When we arrive to our room, lady in reception said that we can borrow the hairdryers from reception, when we arrive once again to reception five minutes later, lady said that she doesn't have that thing. We just walking on the stairs like donkeys. Room in reality was a big... More

This hotel was horrible. We stayed with 2 friends for 1 night on the beginning of May. First of all they had our reservation made for 2 adults and 2 children, when we specified 3 adults. Then they overcharged us for the fact that we had 1 more adult. They said that wifi is available on rooms, but it didn't... More

We had a great stay at Hernals Hotel in Vienna. We were 4 traveling to Vienna and the family room at this hotel was really spacious. 2 bedroom with 2 beds in each room, clean bathroom, flat screen tv and free wifi! For the price we paid, we were very pleased with the services & location (only few steps away... More

The facility has a good location, and the breakfast was very nice too. We stayed on the "economy" floor, in rooms without an own bathroom, and I think, that 3 showers and 2 toilets are way too few for the entire floor. The staff we met was friendly, but we did not had too much interaction with them. The rooms... More

The Hotel is clean, I stayed in 2 different rooms and one of them was big, the other one was small, but both for the same price. The location its a little far from downtown, but you have the tram stop at about 400 meters. I should say everything was allright, EXCEPT!!! for the receptionist, who is a despicable human... More

We had no problems with the room itself (quiet and spacious), and breakfast was OK but not fabulous. The issue was the daytime receptionist, who must have been the most unfriendly person in the country. He didn't seem happy to see us when we checked in, gave terribly vague directions to the Post Office upon enquiry "on the street, and... More

The hotel is, actually, a complex of buidlings. Very large rooms. Very large baths. In the room we had another bed, besides the two for which we paid, and the bill was not charged with the third bed. Silence in the rooms. TV, of course. Refrigerator. New furniture. For the bathroom, better you have your own toilet paper and soap... More

Management and Staff On arrival the receptionist treated us correct but was not terribly friendly, her English wasn't too good. The check in went good. Payment by card was possible and went correct and without problems. Also the other receptionists were not always friendly, for example we were thrown out of the lobby one day for talking while the receptionist... More

Looks more like a prison than a hotel. Holes in the walls of our room certainly added to the effect. Wi-Fi didn't work and when we asked the staff about it they just shrugged and told us to go to an internet cafe (receptionist was particularly rude throughout our stay) "Oh well, at least we get breakfast included" yeah, a... More