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All 368 Vienna hotels

The Ritz-Carlton, Vienna

5.0 of 5 Hotel   |   Schubertring 5-7, Vienna 1010, Austria (Innere Stadt)
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The Ritz-Carlton, Vienna
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Ranked #21 of 368 Hotels in Vienna
A recent review
5 of 5 stars reviewed 5 days ago
Roxy J Washington DC, District of Columbia
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326 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My friend and I stayed here for one night -- beautiful hotel and impeccable service! The staff was beyond accommodating -- they even arranged for a private doctor to visit our room since my friend wasn't feeling well. The breakfast buffet is to die for, so make sure you plan this into your stay! Overall, amazing experience.. we will be... More

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Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had 3 nights, we were expecting the service experience to be above most of the larger 5 star brands, it RC did not disappoint. Welcome and check in was fine, we were escorted to our room. And upon discovering there were steps to our room, I asked if we could have another room (my wife has difficulty with steps) the... More

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 3 nights in May 2014. We were very impressed with the service and attention to detail, which is to be expected at any Ritz-Carlton. The concierge organised two tickets to Swan Lake at the Vienna State Theatre, which were ready for us an hour later. We had a balcony room with a fantastic... More

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3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed there for 3 nights with my wife in July 2014, we booked a regular room from the hotel website and the front desk upgraded to a junior suite and include the breakfast as well at no extra charge. All the staff were very friendly and extremely helpful especially the concierge team, we really felt welcomed. The location is very... More

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4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

From the moment we stepped inside the hotel we were treated like royalty. Francesca was kind and thoughtful in checking us in. Chef Augustus had a personality I have never encountered in a chef of any kind, let alone one of a 5 star hotel. He was charismatic, engaging and fun. His food was flavorful, imaginative and true to his... More

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Top Contributor
104 reviews 104 reviews
42 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have experienced many hotels in Vienna. So, we don't have a favorite there so far. This experience does not change that. It was in the afternoon when we arrived by our car. There was no hotel staff visible and so I had to go to concierge's desc to have assistance. That was weird for a hotel like that. Well,... More

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Senior Contributor
35 reviews 35 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Ritz Carlton is supposed to be known for its "Exemplary" customer service. Apparently the staff at this Ritz Carlton did not get the memo or, worse, have chosen to ignore it. From the time of check in to the early check out (due to bad service) the staff was indifferent, arrogant and in some cases just plain rude. It began... More

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ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review

Dear Guest, Thank you very much for your recent stay with us and for taking the time to review our hotel on TripAdvisor. We very much appreciate our guests’ honest feedback as it enables us to constantly develop our level of quality and service. I am very sorry about your general disappointment and would like to take this opportunity to... More

Melbourne, Australia
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I spent 2 days in this hotel at the start of our holiday. From the moment we walked in the foyer we felt the relaxed ambience of the place. We enjoyed the club level amenities and the staff were friendly and very helpful. Our room was luxurious and very comfortable. Great location. The roof top bar was... More

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Petersfield, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for 6 nights in July , a double celebration of birthday and anniversary .The only shaky part of the experience was check in which took 2 hours , we were staying on club level and waited in the lounge with drinks and nibbles on the premise if we didn`t mind a LITTLE wait as they a had very nice... More

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Top Contributor
54 reviews 54 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Awesome hotel, best part of vienna was the hotel for me and the wife Complimentary swimming pool, sauna and steam room. Service was excellent Loved the waffles for breakfast buffet Reading the reviews, would love to try the other ritz hotels if this one isn't great as. The others Had a room with balcony with a nice view

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Additional Information about The Ritz-Carlton, Vienna

Address: Schubertring 5-7, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Innere Stadt
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Vienna 5*
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