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Leonardo Hotel Vienna

Matrosengasse 6-8, Vienna 1060, Austria
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Leonardo Hotel Vienna
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Leonardo Hotel Vienna
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551 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
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  • Swedish first
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English first
  • All months
    (551)
  • Mar-May only
    (120)
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    (158)
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    (151)
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    (122)
All months
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The staff is very friendly and helpful especially S. Khalil at the front desk. The rooms were nicely furnished and it had a kettle, tea and coffee. I enjoyed staying there. The only negative point I have is that there is no wifi however there's a near by McDonald's with free wifi just a 2 min walk from the hotel.

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Mumbai (Bombay), India
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located just a few mts away from Westbahnhof railway station. This makes travelling to the various sight seeing destinations very easy. Also it is located in the heart of Vienna. There are many food joints like Subway, Anker and Indian Restaurants very near to this hotel. So I would highly recommend this hotel. The room was very... More 

Was this review helpful? Yes 1
Elisabeth B, Ass. GM at Leonardo Hotel Vienna, responded to this review

Dear T Rajvi M, Thank you for your valued feedback and that you are going to share your experience with other planners on Tripadvisor. We are glad to read that you had a very good time in Vienna. We are offering free WIFI in our Superior room category and on 3 computers at the lobby and on 1 computer at... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The rooms were nice, apparently they had been recently renovated. The bathroom was ok, however there was water everywhere after a shower. Comfortable bed and good breakfast. However the people at the front desk were unbelievably rude. I stayed here during a trip through a lot of other cities in Europe, and I've never been treated this bad. The restaurant... More 

Was this review helpful? Yes 2
Elisabeth B, Ass. GM at Leonardo Hotel Vienna, responded to this review

Dear valequai22, Thank you for your valued feedback and that you are going to share your experience with other planners on Tripadvisor. It is important to us that our Leonardo Hotel Vienna is known as a hotel with high quality standards and a well trained staff. For any further information you may need, please do not hesitate to contact us,... More 

Toronto, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago

To me, there are few things that are simply unacceptable. For example, when hotel charges money for Wi-Fi, when you can get free Wi-Fi in each coffee shop today, it's a deal breaker by itself. Couple other things: The elevators are tiny, and they don't allow you to use stairs. Seriously? Our room was not cleaned when we came back... More 

Was this review helpful? Yes 2
Elisabeth B, Ass. to GM at Leonardo Hotel Vienna, responded to this review

Dear kkla1, Thank you for your valued feedback and that you are going to share your experience with other planners on Tripadvisor. Every request from our valued guests means a lot to us and helps us to improve our services. We are sorry that the hotel did not met your expectations. We have free WIFI at our Superior room category... More 

Mexico
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is old. No restaurant. Staff is ok but way not enough to cope with all the problems guests encounter during their stay. Our bedroom door was broken. Safe did not work. Single room is extremely small. Double not much better, Wifi expensive and bad. 5 subway stations from city center. Many tour groups arrive every day. There are... More 

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Elisabeth B, Assistant GM at Leonardo Hotel Vienna, responded to this review

Dear Daumas, Thank you for your valued feedback and that you are going to share your experience with other planners on Tripadvisor. Every request from our valued guests means a lot to us and helps us to improve our services. We are sorry that the hotel did not met your expectations. If you have questions, please do not hesitate to... More 

Belgrade
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel has a really good location, near the famous shopping street and a metro station(s). The rooms are clean and modern. There is a garage with limited number of parking spots which is incredibly small. The breakfast is good but the choice of dishes is the same everyday. The only real downside is the paid WiFi - for the... More 

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Elisabeth B, Assistant GM at Leonardo Hotel Vienna, responded to this review

Dear mdarco, Thank you for your feedback and that you are going to share your experience with other planners on Tripadvisor. Every request from our valued guests means a lot to us and helps us to improve our services. We have free WIFI at our Superior room category and further to this we are offering on 3 computers at the... More 

Vienna, Austria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Small room, for 3 people, maybe 12 x 15, for 3 people, 1 full size bed one single wide. Dark hallways too, but that was very minor. VERY CRAMPED. Bathroom is adequate, but the view is trash. The window is dirty, and we have the glorious view of the roof of another building and the sky. Would definitely look for... More 

Was this review helpful? Yes 1
Elisabeth B, Assistant GM at Leonardo Hotel Vienna, responded to this review

Dear Javi C, We would like to thank you for your time, to give us your valued feedback on Tripadvisor. We are sorry that you did not like the interior of our hotel room. If something is not to the satisfaction of our valued guests, we are glad to be of help to make the further stay a comfortable one.... More 

Stavanger, Norway
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was near the Westbahnhof, so it was really easy to find, you could look straight at the westbahnhof. The staff was rude, and didn't really want to help and this was my first time in Vienna so I asked for what I could see and I was told they where not an guide company but a hotel so I... More 

Was this review helpful? Yes 1
Elisabeth B, Assistant GM at Leonardo Hotel Vienna, responded to this review

Dear Ingebretsen, We would like to thank you for your time, given us your valued feedback on Tripadvisor. We are providing at the hotel lobby information’s for sightseeing trips, museum’s, actual musicals and theater and always try to be of help and leave the best possible impression to our valued guest’s. Free WIFI we are offering at the superior room... More 

Austin, Texas
1 review
2 of 5 stars Reviewed 4 weeks ago

I recently stated at Hotel Leonardo in Vienna through a group event, so I did not book the hotel. The location of the hotel was fine - close to the subway and other local shops, but the attitude of almost all of the associates I encountered needed a huge adjustment. At first, I tried to write it off as a... More 

Was this review helpful? Yes
Elisabeth B, Assistant GM at Leonardo Hotel Vienna, responded to this review

Dear ATX_Leslie, We do hope that you had a very good journey back home and an enjoyable stay in Vienna. We would like to thank you for your time, given us your valued feedback on Tripadvisor. We are sorry to read what happened at our hotel and we already checked this issue with our front office staff. We would like... More 

Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 20, 2015

Nice place very lovely and pristine beautiful rooms a newish hotel lovely staff very helpful and friendly restarant and bar bed comfy close to shops and nice we town to look around we would recomend this hotel for sure

Was this review helpful? Yes
Elisabeth B, Assistant GM at Leonardo Hotel Vienna, responded to this review

Dear Sandra H, Thank you so much for your feedback and that you are going to share your experience with other planners on Tripadvisor. We remain from Vienna, With best regards Elisabeth Binder Ass. GM More 

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Staying in Mariahilf

Neighborhood Profile
Mariahilf
Vienna’s sixth district hosts high street shopping heaven and pedestrian area Mariahilfer Strasse. The weirdest local building is probably the city aquarium Haus des Meeres, housed in one of Vienna’s six remaining World War II defense towers, and topped with a rooftop bar that offers stunning views over Vienna and the center. One of the most historic sites in the area is the passageway of 18th century Raimundhof with its small shops and cafés. It leads from Mariahilfer Strasse to Windmühlgasse. For a glimpse into the world of early 19th century theater, visit Semperdepot, the former depository for theater decoration, which now hosts art exhibitions and fairs.
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