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Hotel Ambassador

5.0 of 5 Karntner Strasse 22 / Neuer Markt 5, Vienna A-1010, Austria
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Certificate of Excellence 2014
Hotel Ambassador
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Hotel Ambassador
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348 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plano, TX
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 5 days ago NEW

My wife and I enjoyed our stay at the Ambassador. We were upgraded to a Jr. Suite so that was a huge plus. Fantastic breakfast. The waiter remembered my ordering of crepes on Day 1 and had them waiting for me when I came down the next day. Fantastic location to the main points of interest within Vienna. Thanks Ambassador... More

Was this review helpful? Yes
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear Kiel H, Thank you very much for celebrating your wedding anniversary at the Ambassador Hotel Vienna. It was a great pleasure having you as our guests. We appreciate your feedback and are very happy that you and your wife had a memorable experience. We hope you had a comfortable journey back to Texas and look forward to welcoming you... More

Puerto Vallarta, Mexico
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This historic hotel was perfectly located in the heart of Vienna's city center and was 3 blocks from the opera and 3 blocks away from the metro stations where you could go anywhere in the city with ease. The hotel was beautifully maintained and the rooms were very large, comfortable and clean. It's location made our entire stay in Vienna... More

Was this review helpful? Yes
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear MichiganYooper2013, Thank you for choosing the Ambassador Hotel Vienna and reviewing your stay. We are glad that you could benefit from our central location between St. Stephen's Cathedral and State Opera. Your fantastic feedback regarding the spacious layout and cleanliness of your room was much appreciated. It would be a great pleasure having you as our guests again. Kind... More

Hanover, Pennsylvania
Contributor
20 reviews 20 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Upon arrival a this classic old hotel in the center of Vienna my husband and I were upgraded to a Junior Suit at no charge. The two elegant rooms and large bath (with tub shower) were suitably spacious. The internet worked perfectly and was included. Our three windows looked out on the pedestrian main street and the location was perfect:... More

Was this review helpful? Yes 1
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear Sue F, Thank you for sharing your impressions with us and other travelers. We are delighted by your wonderful feedback and glad that you and your husband had a memorable stay at the Ambassador Hotel Vienna. It would be a great pleasure having you as our guests again in the future. Kind regards Ambassador Hotel Vienna More

Tokyo
Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 13, 2014

Awesome location. Situated between Stefansplatz and the Opera house on Kaertner street. In walking distance to most of the famous sightseeing places. Rooms are adequately spacious with high ceilings and a classical touch. Very clean and comfortable. Found it to be reasonably priced compared to other similar class hotels in the area. Can be noisy outside on weekends as is... More

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HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear Havesuperpowers, Thank you for staying at the Ambassador Hotel Vienna and posting a review. It is great to read your nice comments. We are happy that you enjoyed the central location of our hotel as well as the spacious layout of the rooms and our amenities. We hope to see you again when your travel plans bring you back... More

Sydney, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 12, 2014

We had a big, pleasant room, though average furnishings. However the bathroom was enormous, with a heated towel rack and two wash basins, which quite made up for the room. The location is ideal and one can walk to most of the Viennese attractions, it is also on the main shopping street. The breakfast was not included and was very... More

Was this review helpful? Yes 1
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear Heldal464, Thank you for writing a review about your stay at the Ambassador Hotel Vienna. We appreciate your positive feedback regarding our central location, the rooms and our restaurant. Breakfast can be booked as a supplement and is not automatically included in our room rates. In addition to our buffet breakfast for EUR 25,00 per person, the Ambassador offers... More

Lymington, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 8, 2014

The location of this hotel is great, in the heart of the city and near the cathedral. To keep the cost down I pre paid for the four night stay. Big mistake. I was given truly a small room that absolutely stunk of a previous guests smoking, a tv that did not work and no tea or coffee facilities in... More

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HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear ColinLymington, Thank you for choosing the Ambassador Hotel Vienna and your honest feedback. We regret that you did not feel comfortable in the allocated room and sincerely apologize for the inconveniences and the broken TV. We are sorry that we could not meet your expectations but hope to have the pleasure of welcoming you again in the future. Kind... More

Budapest, Hungary
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 20, 2014

The hotel has a great location in heart of Vienna. There are so many smart shops around the hotel. Because of ordering from Der Tour we got a business room which was big clean nice and spacious. Whole hotel was elegant in every way. The staff of the hotel was very kind I am able to smoke in the hall... More

Was this review helpful? Yes 1
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear edith1927, Thank you for choosing the Ambassador Hotel Vienna and reviewing your stay. It was a pleasure having you and your family as our guests. We are glad that you were satisfied with your spacious Business Class Room. Thank you for commenting so nicely on our staff and our buffet breakfast. We look forward to welcoming you again next... More

San Francisco
Top Contributor
91 reviews 91 reviews
49 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed September 11, 2014

I stayed at Ambassador several times 5-10 years ago, and liked it a lot. I decided to repeat this positive experience once again in September 2014, and was deeply disappointed. Long waiting at checkin, When I said that I would like to stay for couple more days I was informed that there is no availability, but I may check with... More

Was this review helpful? Yes
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear War-chique, Thank you for your honest feedback. We are deeply sorry that your last stay at the Ambassador Hotel resulted in a great disappointment. We will have a look into this matter as efficient, friendly and customer oriented service is one of our highest priorities. Compared to our traditional rooms, the new apartments on the top floor offer a... More

Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 7, 2014

I stayed for 3 nights in September 2014. I'll summarize my observations in pros and cons: Pros: -Location, possibly the best hotel location in Vienna for tourists -Spacious rooms -Helpful staff Cons: -Hotel's facilities and furniture are too old. They still use actual keys, the corridors are smelly from being too old, furniture in the rooms is too old. -Air... More

Was this review helpful? Yes 1
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear Khalid A, Thank you for taking the time to write this detailed review. We are very sorry that you did not feel comfortable and got the impression that our facilities are old. Please accept our apologies for the smelly towels and the lack of housekeeping. This does not represent our quality standards and we will evaluate this incident with... More

New York City, New York
Contributor
14 reviews 14 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 7, 2014

Nice basic hotel in very central location in the main pedestrian zone. We were able to walk to most all the sights. Nothing particularly special about the room or service, but no complaints! Would stay here again.

Was this review helpful? Yes
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear MaryIV, Thank you for choosing the Ambassador Hotel for your trip to Vienna. We are delighted that you could benefit from you central location on Kärntner Straße, close to all major sights. It would be a pleasure having you as our guests again. Kind regards Ambassador Hotel Vienna More

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Additional Information about Hotel Ambassador

Address: Karntner Strasse 22 / Neuer Markt 5, Vienna A-1010, Austria
Location: Austria > Vienna Region > Vienna > Innere Stadt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Ambassador 5*
Number of rooms: 89
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Also Known As:
Ambassador Wien Hotel
Ambassador Wien Vienna

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