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Hotel Mercure Wien Westbahnhof

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Felberstrasse 4, Vienna 1150, Austria
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Hotel Mercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof
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530 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
86 reviews 86 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Internal meeting, two dinners, three lunches, some coffee breaks, average and at same level of other hotels, room Mercury standard, never too good, not so bad, regular in this case. The room had the minimum required, not mine, but, some a little noise, need to select well the location of the room.

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Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel Mercure is just adjacent to the Westbahnhof train and metro station. Infact there are signs atthe station itself showing direction to the Hotel. We stayed for 3 nights. We arrived to Vienna by train and hence very very comfortable transfer. And many snack bars too, for a quick bite. The lobby was big and comfortable, with Wifi available (but... More 

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Kuala Lumpur
Contributor
17 reviews 17 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel from 2-9 March. All the staff are pretty friendly and helpful. Location is quite close to city center, a few stops from Stephenplatz on the U3 Line. The metro station and Westbanhof train stations are just across the road. This makes inter city travel easy. Hotel internet is free and excellent throughout the hotel. The... More 

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1 review
4 of 5 stars Reviewed 4 weeks ago

I didn't visit this hotel before. it was a good place to be in. close to all transportation options. good food, nice but a bit small rooms. The location is right beside the long Mariahilferstrase shopping street.

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Oded M, thank you for taking the time and for sharing your experiences in the Mercure Hotel Wien Westbahnhof. We would be glad to welcome you back very soon. With best Regards Christina Bonertz Deputy General Manager More 

Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

The best part of the hotel is its location. It is few steps away from the station. The rooms were a bit small but very spick and span. The internet connectivity in the lobby was not that good. The breakfast menu was bery diverse with lots of choice. Blue cheese with grapes was what i liked the most :)

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Sactan, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Cairo, Egypt
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 23, 2015

I chose this hotel because I traveled with big luggage and it is next to the train station. I was a bit worried from the older reviews. However, the public areas are now fully renovated, privilege rooms are partially renovated, internet is free and excellent throughout the hotel. Hotel staff are really kind and friendly, especially the front desk staff.... More 

Review collected in partnership with Accorhotels.com

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Arsan, first of all I would like to thank you for staying with us and for taking the time to comment your stay at the Mercure Wien Westbahnhof. I am glad to read that you have been overall happy with your choice. Thank you as well for letting as know where we could still improve. I assure you that... More 

Watford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 18, 2015

Another business trip and another "chain" hotel which badly needs upgrading. Usual stuff, bright and fancy bar, marble reception but go to your room and same old and run down rubbish. Spend money on your rooms and you just might get me coming back. Location was great though as it's next to the main station and getting around Vienna was... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Harry C, thank you very much for taking the time to review your stay in our hotel. We are glad to read that your were enjoying the location of the Mercure Wien Westbahnhof. Unfortunately we had to note that we could not fully meet your expectation in regards of the hotel rooms. We will note all your needs for... More 

Chichester, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 17, 2015

Took my wife to see Lionel Ritchie at the Stadhalle for Valentines and spent 2 nights here. Hotel and tickets were organised by Event Travel. I am shamelessly name-dropping as it is so rare to get excellent and hassle-free service from both promoters and providers. The hotel is a 2 minute walk from the station. Our room was first class.... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Rob F, Thank you for your feedback on your stay at the Mercure Wien Westbahnhof. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. I hope that we may welcome you again soon. With best Regards Christina Bonertz Deputy General Manager More 

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