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Hotel Mercure Wien Westbahnhof

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Felberstrasse 4, Vienna 1150, Austria
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1 room 1 adult
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Hotel Mercure Wien Westbahnhof
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718 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

It's a great hotel with a great breakfast and a very central location. The bar was also great and served nice drinks. There is a direct Postbus to the airport from Westbahnhof, which is just outside the hotel.

Helpful?
Thank Niclas H
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Niclas H, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was surprisingly spacious, and quite comfortable. It was a good price and quite centrally located for easy access to the city center and the museum quartier. The staff were helpful and will take care of your luggage if you want to check out late/early.

Helpful?
Thank Bek H
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Bek H, Thank you for your feedback on your stay at Mercure Wien Wsetbahnhof. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts. We are looking forward to welcome you back one day at future. With best regards Christina Bonertz Deputy General Manager More 

Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 7, 2016

We like the hotel room, though our view from the room was nothing exceptional but the convenience of the hotel was paramount for us only to cross it over to hop onto a train heading to Salzburg. Our accommodation included breakfast which was a good spread of cold and hot buffet. The staff at the reception areas where prompt and... More 

Helpful?
Thank Binita K
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Binita K, Thank you for giving such a detailed report on your stay with us. I am glad to hear that all in all you have spend a nice time with us. I am sorry that you have experienced some difficulties with the Housekeeping Department. I assure you, that we will speak to the department manager and the team.... More 

Paarl, South Africa
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2016

The hotel is about 50 to 100 meters from the train station - very convenient for getting quickly to the city centre. The rooms were big and clean. Great variety at breakfast. Will defnitly recommend the hotel for the traveling family.

Helpful?
Thank Sulene2014
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Sulene2014, Thank you for commenting on your stay at Mercure Wien Westbahnhof. It is great to hear how much you enjoyed your time with us and that you recommend our hotel. We are looking forward to welcome you back. Sincerely Yours Christina Bonertz Deputy General Manager More 

Slough, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed January 4, 2016

We really enjoyed the hotel Mercure wien westbahnhof. We arrived after our short 2 hour flight from London at around 11 am, which is much earlier than the advertised check in time, yet our room was read for us on arrival so we could check straight in. When we got up to the room, we found we had been put... More 

Helpful?
Thank Andrew G
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Andrew G, we are very glad to read that we were able to meet your expectations in regards of check in, type of bedding and location. Thank you for recommending our hotel, we hope w will see you soon again. With best Regards Christina Bonertz Deputy General Manager More 

Bucharest, Romania
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed December 31, 2015

It was our second time at the Mercure Wien Westbahnhof Hotel and all in all, it was a positive experience. Yet, there was something that bothered us a lot! When we made our reservation we specifically asked a room with a view towards the busy boulevard where trams passed. At the check in, we reminded the nice young lady there... More 

Helpful?
Thank ElenaRome
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear ElenaRome, thank you for taking the time and for sharing your experiences in the Mercure Hotel Wien Westbahnhof. Thank you very much for appreciating our upgrade of the wifi system beginning of January 2015. We apologize for the mistake that occurred during your arrival. We will investigate this matter and take appropriate measures to ensure that this will not... More 

Bangkok, Thailand
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

The hotel is directly adjacent to Vienna's Western Train Station - Westbahnhof. It was truly convenience to go anywhere because of many kind of transportation in the area. Lovely and helpful staff, clean room and comfort bed. Will definitely stay again. Loved it!

Helpful?
Thank Alice82L
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Alice L, Thank you for your feedback on your stay. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts. Sincerely Yours Christina Bonertz Deputy General Manager More 

Kuala Lumpur
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 26, 2015

The room are quite small, on our first night in the hotel our sleep were disturb by a very irritable knocking sound around the wall when we made the complain to the evening manager on duty he attended to us very efficiently and upgraded us to a better room, he deserved a credit from us. Overall, the location is very... More 

Helpful?
1 Thank WanKualaLumpur
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear WanKualaLumpur, We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. I am happy that the manager on duty has handled the mentioned situation in a very professional way, please rest assured that we have already investigated to find out the reason for disturbing. Thank you again for sharing your experience, and we... More 

A TripAdvisor Member
4 of 5 stars Reviewed December 25, 2015 via mobile

We are here for xmas. Easy to find hotel from airport. Good bus/metro links to all landmarks. Reception staff very helpful and friendly. Good room , quiet and clean. Breakfast is lovely, lots of choice. Only bad thing is having to pay for wi fi at 6 euros at day !! Would recommend to others.

Helpful?
Thank A TripAdvisor Member
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Sir or Madame, thank you very much for choosing the Mercurer Wien Westbahnhof for your visit of Vienna. I am glad to read that you have spend a nice time with us. The normal Wi-Fi connection is on general free of charge in the whole building, only for premium access is an extra charge of €6. With best Regards... More 

Western Australia, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 17, 2015 via mobile

My partner and I stayed at this hotel for 2 nights. The staff where very helpful, friendly and spoke very good english. The room was small but clean and tidy, it had everything we needed. We had the full breakfast which had a nice variety of hot, cold dishes as well as the pasteries to name a few. We would... More 

Helpful?
Thank Bryan B
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Brayan B, Thank you for taking the time to tell us about your stay at the Mercure Wien Westbahnhof. I am glad to hear that, you had a pleasant stay with us. I hope to welcome you again soon. With best Regards Christina Bonertz Deputy General Manager More 

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