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Hotel Mercure Wien Westbahnhof

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Felberstrasse 4, Vienna 1150, Austria
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1 room 1 guest
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Hotel Mercure Wien Westbahnhof
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624 Reviews from our TripAdvisor Community

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Traveler rating
    121
    261
    147
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • French first
  • German first
  • Italian first
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    (147)
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Ostrava, Czech Republic
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel after a week walk trip from Ostrava to Vienna and it was exactly what we needed - to relax and to sleep well. The staff was very nice. Breakfast area comfortable and the breakfast was very good as well. By metro (the station is close to the hotel) you can easily get to the center... More 

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Ljubljana, Slovenia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 1 week ago

I payed 132€ for one night. I do not recommend this hotel, this is not 4 stars hotel, it's max 3*. The rooms are small, the windows in the room are not good enough - u can hear noise from outside, mini bar, bathroom amenity kits, room service = All this is not as good as it should be for... More 

Was this review helpful? Yes 1

Travelers are raving about these Vienna hotels

Dhaka
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 1 night. Intially we were given two rooms in two different blocks which caused a serious problem as travelling with children. The lady at the reception did not want to help out and informed that no rooms are available, then we requested for a higher configuration and again we were informed that all rooms are same in the... More 

Was this review helpful? Yes 1
Norderstedt, Germany
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Seriously a Disaster!! Either there aren't able to or they simply don't wan't to help the guests and treat them good. The cleanliness, the service, the conduct of the people who work there to the guests, nothing comes even close to a 4 stars hotel!! Maybe to a 2 stars hotel.somewhere in India. The entrance of the hotel is next... More 

Was this review helpful? Yes 3
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear ramzess44, Thank you for commenting on your stay at the Mercure Wien Westbahnhof. It is not often that our guests use such hard words to describe their stay with us. We are very shocked about your descriptions, few things we are unfortunately not able to change that simply, but please rest assured that we will use your comments in... More 

Bandung
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

nice service from all of the hotel's staffs, since confirming my booking by phone, doing check-in, upgrading my room. i really amaze on their focus on customer satisfaction, especially FO staff mariella kutzner, till i got checked-out;she did it fast, and she helped us to get us a cab drove us to airport (best and cheapest to our budget).

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Ridwan K, thank you very much for your positive review of your stay in the Mercure Hotel Wien Westbahnhof. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be pleased to... More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Perfect location as it was near the main shopping street yet quiet environment and next to train station. Very good wifi connectivity within the hotel locations. The services were well within the acceptable standards.

Was this review helpful? Yes 2
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Sanjay B, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best Regards Christina Bonertz Stellvertretende Direktorin More 

A TripAdvisor Member
4 of 5 stars Reviewed July 28, 2015

Stayed here with my wife due to it's location near the station and arena. As said before our room was near the lift which was noisy but the receptionist moved us straight away. Breakfast was more than enough. Good location for trams and U.

Was this review helpful? Yes
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback. We are looking forward to welcome you back in Vienna. With best Regards Christina Bonertz Stellvertretende Direktorin More 

Winmalee 2777
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 27, 2015

Location is excellent, close to the station, shopping and restaurants. Our room was small with just an arched window, bathroom was well fitted out but seemed cluttered because of its small size. Air conditioning was very welcome on a couple of hot days. This hotel is in need of a revamp although reception area was very welcoming and decorated with... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear 798leas, Thank you for giving us such a detailed feedback on your recent stay at our hotel. It was a pleasure welcoming you and it is great to hear that the air condition in your room was pleasant on the hot days in Vienna and you liked our lobby with the Klimt art work. I also thank you for... More 

Helsinki, Finland
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 22, 2015

The reception was friendly and helpful, the lobby spacious and welcoming. The room itself was on the small side but ok for one night. Note that the lift is quite noisy, so ask for a room as far as possible from the lift. The shower was cramped, everything - tap, shower head, soap - was placed at one end of... More 

Was this review helpful? Yes
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Mirja T, Thank you for taking the time to tell us about your stay in our hotel. I am glad to hear that, all in all, you had a pleasant stay with us. Thank you as well for telling us about the things we could improve. We are looking forward to welcome you back. With best Regards Christina Bonertz... More 

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