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All 368 Vienna hotels

Hotel Mercure Wien Westbahnhof

4.0 of 5 Hotel   |   Felberstrasse 4, Vienna 1150, Austria
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Hotel Mercure Wien Westbahnhof
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Ranked #199 of 368 Hotels in Vienna
A recent review
3 of 5 stars reviewed 1 week ago
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417 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Senior Contributor
26 reviews 26 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Chose this hotel for location near train station for an overnight stay between trains. After staying in a Mercure hotel in Bratislava earlier, enrolled in the Accor club at the recommendation of the reception staff. At this hotel, was told told "not to bother with the club" since "you wouldn't get any points". Restaurant wasn't open until later dinner -... More

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Hong Kong
Top Contributor
99 reviews 99 reviews
81 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel for two nights in July 2014. We had booked a suite. This was on a high floor with only one other bedroom on that floor. We had a clean bathroom, a little sitting area with TV, fridge, tea/coffee making facilities, safe. Our bedroom was very clean and comfortable. Our room was so nice, it even... More

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Senior Contributor
28 reviews 28 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was a pleasant surprise on our orchestra tour. The outside is a little deceiving; right up against the road and appears average. Once in, there is a lovely little lobby with a small bar and a really nice breakfast room around the back. (Breakfast was very good; it seems that Europe has this breakfast thing down!) Rooms were... More

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Sir or Madame, We very much appreciate your comments regarding your stay at the Mercure Hotel München City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More

Nonthaburi, Thailand
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: - less than 5 min walk to west train station (Westbahnhof) and U3/U6 entrance - Vienna Airport Bus stops right in front of Westbahnhof - convenient location - hotel has elevators - non-smoking floor - helpful staff, quick email response - free wifi at lobby - internet café right across hotel’s entrance - Mariahilfer Strasse, the renowned shopping street... More

Was this review helpful? Yes 2
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Sir or Madame, Thank you for giving such a detailed report on your stay at the Mercure Hotel Wien Westbahnhof. Your comments will be certainly a big help for all future guests. In regards of the internet connection, I would like to point out that we have in the entire hotel free internet access. With our technical department we... More

Herceg-Novi Municipality, Montenegro
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Good hotel,location is not so far from the center, rooms are typical for staying 2-3nights. The objection is to the hotel staff, especially to the manager that we were not out to meet and because of that we could not extend one more night. However, recommended for short stays,and business trips.

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Guest, thank you for taking the time and for sharing your experiences in the Mercure Hotel Wien and for recommending our hotel. Unfortunately your comment in regards of the management. I suppose that you were asking for a Manager and probably I have not been in the hotel. In this case I apologize. If you would like to share... More

3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2014

The Hotel has good location, comfortable rooms and good service. We spent only for an overnight ...so during our stay, all seemed good. But looking at the location and service, I can recommend it to all.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review
Google Translation

Sehr geehrte Gäste, vielen Dank für dieses großartige Feedback. Es war uns eine Freude Ihnen einen so angenehmen Aufenthalt zu... More

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Additional Information about Hotel Mercure Wien Westbahnhof

Address: Felberstrasse 4, Vienna 1150, Austria
Location: Austria > Vienna Region > Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
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Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna

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