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Hotel Mercure Wien Westbahnhof

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Felberstrasse 4, Vienna 1150, Austria
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Hotel Mercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof
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542 reviews from our community

Traveler rating
    109
    225
    127
    55
    26
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95
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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All months
Contributor
19 reviews 19 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in hotel four times. Every time it was amazing experience. I lived in Vienna for 2 years but still when my friend came to visit I stayed with them. Staff on reception is very welcoming, friendly, professional and ready to help. Rooms are super clean,beds very comfortable and wifi is working excellent. Breakfast is delicious,rich choice,fresh,many different options... More 

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear HereAndThere1311, We very very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback and feel very honored about this nice feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as... More 

Wellington, New Zealand
Top Contributor
52 reviews 52 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

excellent location, small old room, no air con (until summer) so have to open window onto main road to cool overheated room down, first "no smoking" room stank of cigarettes, current room has no latch on bathroom door so unless locked from inside cold air floods in, very few power points, been here one hour and recommend Accor burn building... More 

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear roobarb99, I am very sorry to read your comment about your stay in our hotel before giving us the possibility to listen to your needs and to make our best to meet your expectations. After your first night you have been in contact with our Front Office manager and we had the impression that you were fine with the... More 

Island of Malta, Malta
Contributor
19 reviews 19 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just spent 7nights in this hotel and all I can say is that it is perfect. Staff very helpful, especially Ulrika and Salam at reception. Everyone speaks English ! Breakfast is plentiful and sumptious. Rooms though small, always very clean. Location is excellent ! If I had to visit Vienna again this is the Hotel I would return to. Thanks... More 

Was this review helpful? Yes
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Caxe08, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Brno, Czech Republic
Contributor
17 reviews 17 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is located near the concert hall Wiener Stadthalle and the main shopping street Mariahilferstrasse. They offer their own parking garage as a special booking rate for reasonable price. My overall experince from staying in this hotel was very good.

Was this review helpful? Yes
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Robert G, Thank you for your feedback on your stay at the Mercure Wien Westbahnhof. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts. Sincerely Yours Christina Bonertz Deputy General Manager More 

Top Contributor
92 reviews 92 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 27, 2015

Internal meeting, two dinners, three lunches, some coffee breaks, average and at same level of other hotels, room Mercury standard, never too good, not so bad, regular in this case. The room had the minimum required, not mine, but, some a little noise, need to select well the location of the room.

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear TiagoAF, Thank you for taking the time to review on your stay at Mercure Wien Westbahnhof. We hope that we may welcome you again. With best regards Christna Bonertz Deputy General Manager More 

Mumbai (Bombay), India
Contributor
15 reviews 15 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 19, 2015

Hotel Mercure is just adjacent to the Westbahnhof train and metro station. Infact there are signs atthe station itself showing direction to the Hotel. We stayed for 3 nights. We arrived to Vienna by train and hence very very comfortable transfer. And many snack bars too, for a quick bite. The lobby was big and comfortable, with Wifi available (but... More 

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Fili-travel, thank you very much for your detailed feedback. We are glad to read that you were overall happy with our service, location and breakfast. Unfortunately it seems like you had problems to connect to the wifi in your room. We have extended the network by end of January and normally a connection in all of our bedrooms is... More 

Kuala Lumpur
Contributor
17 reviews 17 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 13, 2015

We stayed in this hotel from 2-9 March. All the staff are pretty friendly and helpful. Location is quite close to city center, a few stops from Stephenplatz on the U3 Line. The metro station and Westbanhof train stations are just across the road. This makes inter city travel easy. Hotel internet is free and excellent throughout the hotel. The... More 

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear wingman88us, thank you for taking the time to tell us about your stay at the Mercure Wien Westbahnhof. Thank you for appreciating the friendliness of our staff and the convenient access to public transport. I am sorry to hear that you were not fully convinced. Maybe we are able to do so next time. We have in nearly all... More 

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