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Hotel Mercure Wien Westbahnhof

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Felberstrasse 4, Vienna 1150, Austria
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Hotel Mercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof
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597 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Bandung
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

nice service from all of the hotel's staffs, since confirming my booking by phone, doing check-in, upgrading my room. i really amaze on their focus on customer satisfaction, especially FO staff mariella kutzner, till i got checked-out;she did it fast, and she helped us to get us a cab drove us to airport (best and cheapest to our budget).

Was this review helpful? Yes
Nairobi, Kenya
1 review
5 of 5 stars Reviewed 4 days ago NEW

Perfect location as it was near the main shopping street yet quiet environment and next to train station. Very good wifi connectivity within the hotel locations. The services were well within the acceptable standards.

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A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW

Stayed here with my wife due to it's location near the station and arena. As said before our room was near the lift which was noisy but the receptionist moved us straight away. Breakfast was more than enough. Good location for trams and U.

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Winmalee 2777
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Location is excellent, close to the station, shopping and restaurants. Our room was small with just an arched window, bathroom was well fitted out but seemed cluttered because of its small size. Air conditioning was very welcome on a couple of hot days. This hotel is in need of a revamp although reception area was very welcoming and decorated with... More 

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Helsinki, Finland
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

The reception was friendly and helpful, the lobby spacious and welcoming. The room itself was on the small side but ok for one night. Note that the lift is quite noisy, so ask for a room as far as possible from the lift. The shower was cramped, everything - tap, shower head, soap - was placed at one end of... More 

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Doncaster, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

This was my second stay at this hotel in the space of 4 months and didn't disappoint. Room was spacious and clean, clean bedding every day, the staff were always courteous and helpful, I will be stopping here again.

Review collected in partnership with Accorhotels.com

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Budapest
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is amazing, right next to downtown, but walking distance to the train station. Hotel is a bit old, the rooms are a bit too small and our car did not fit into the garage door, but otherwise if you are there to do some shopping / sightseeing, this is a good choice. Breakfast is nice, with 2 coffee... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Hellozsofi, Thank you for commenting on your stay at the Mercure Wien Westbahnhof. First of all I am glad to hear that in general you enjoyed your stay with. However, I am sorry that your car did not fit into our garage. The entrance is a bit narrow, we have always the possibility to open the rolling gate to... More 

Salamis, Greece
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel six nights. The first thing that impressed us is how near is to Westbahnhof and Mariahilfe Strasse! The bus from the airport stopped at Westbahnhof and we have to walk only 2 minutes. The staff was very polite and our rooms were ready earlier than 2.00 o'clock. The rooms are very comfortable as well as... More 

Was this review helpful? Yes
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Maria L, thank you for taking the time and for sharing your experiences in the Mercure Hotel Wien Westbahnhof. We are glad to read that you were happy with the location of the hotel, the breakfast and how much you enjoyed staying with us. To get full scoring makes us very proud, thank you very much. We hope that... More 

Dubai, United Arab Emirates
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I must say that the experience in this hotel was the ideal for what I needed in this superb city. Attached to one of the main train/rail/tram stations of Vienna but nothing even close to those typical dirty slums You find close to stations in other cities. This was just perfect for moving in the main attractions and easy to... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear PierLuigiGuglietti, Thank you so much for this great feedback. Every day we strive to offer each guest a most enjoyable stay by anticipating their needs. Thank you for appreciating our efforts. It was a pleasure having you here and I am already looking forward to welcoming you back! With best Regards Christina Bonertz Deputy General Manager More 

Beijing
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When I had to run from Viennart hotel as no sleep all night, I booked this hotel immediately. Mercure is my trust brand hotel, when I was in Madrid, Munich,Avignon. I aslo booked this hotel in next few days in budapest. This hotel room is not too big, and it was quiet and cooler in the room. It is closed... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Shirleymxie, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback with the full number of rating points. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive... More 

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