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All 367 Vienna hotels

Hotel Mercure Wien Westbahnhof

4.0 of 5 Hotel   |   Felberstrasse 4, Vienna 1150, Austria
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Hotel Mercure Wien Westbahnhof
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Ranked #182 of 367 hotels in Vienna
A recent review
4 of 5 stars reviewed 5 days ago
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328 people have reviewed this hotel

Traveler rating
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    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
1 review
4 of 5 stars Reviewed 5 days ago NEW

This was our first time in Vienna, and most of the time we spent in the city. We bought Vienna Cards from reseption and used the metro (nearest station only 200m away) every day, easy way to get around the city. Hotel staff were very friendly and helpful, breakfast was avesome and we had wifi in our rooms while it... More

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Limassol, Cyprus
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located near the central street Mariahilferstrasse and the Westbanhof train station that serves the metro as well. The room was quite good, nothing to complain and bathroom was also good and clean (with an actual bath). Staff was very helpful and polite while the breakfast was very very good. Highly recommended taking into account the great location.

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Zurich, Switzerland
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at this hotel due to very helpful and friendly staff and a good breakfast well worth the few extra Euros. Location is perfect, just where you need to be if you arrive or depart by train from/to Westbahnhof. Not acceptable was the internet service - it mostly did not work and I wasted a lot of... More

Review collected in partnership with Accorhotels.com

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dawa
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

i had a standard room which was kind of small and smelly but nothing really extreme.. the rooms was not noise isolated ...the location of the hotel is good as it is near to westbanhof station which is central station with lots of connections and near to the city center, breakfast was good with a lot of alternatives .no wifi... More

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Warsaw, Poland
1 review
1 of 5 stars Reviewed February 23, 2014

The junior suite was too small with an extremely low ceiling. The room was claustrophobic and not sound proof. The driveway to the underground parking is so narrow that it's a nightmare to go inside. Overall, an extremely disappointing experience for a so called "four star" hotel!!!

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ThomasTasler, Rooms Division Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We feel very sorry that you were not satisfied with the size of our Junior Suites. Our Junior Suites offer beetween 30... More

Bangkok, Thailand
Contributor
14 reviews 14 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 23, 2014

We have stayed in standard room during our Europe trip in Jun 2013. The room is quite ok, nothing to complain. Staffs are also Asian-friendly. The location is superb as it is very near the Westbahnhof (train station). This makes this hotel an ideal alternative for international tourists. Also, since we have spent most of the time travelling the city,... More

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ThomasTasler, Rooms Division Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Dublin, Ireland
Top Contributor
66 reviews 66 reviews
46 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed February 18, 2014

The hotel is right beside the Westbanhof station, which also has lots of other transport connections, including the U-Bahn and several trams. This makes it an ideal location from which to explore Vienna and its surrounds. The price / quality ratio is also not bad, putting it into the good value for money category. The standard rooms are quite reasonable,... More

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ThomasTasler, Rooms Division Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Winston Salem, North Carolina
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 1, 2014

This hotel was beautifully appointed with a lovely staff both at the desk and in the lovely bar area. The very best breakfast with almost everything you could imaging including meats, cheeses, fresh fruit and vegetables and even mimosas to begin your day! The hotel is walking distance from the metro, so it is convenient to get around the city... More

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ThomasTasler, Rooms Division Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Seinajoki, Finland
Top Contributor
79 reviews 79 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 26, 2014

Good location, just nearby U-bahn and HBF. Also Mariahilferstrasse shoppingstreet is 5-10min walking, dipence how fast walk. Room was okay, 6 floor, 2-room studio/suite(?). Aircondition/heating machine not working, but so what.Wi-Fi working only in puplic areas, not in room. Carparking is good, own parking in hotel cellar, its also cheap, im remember its 15 eur 2 nights, but im not... More

Was this review helpful? Yes 1
ThomasTasler, Rooms Division Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we... More

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Additional Information about Hotel Mercure Wien Westbahnhof

Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna
Address: Felberstrasse 4, Vienna 1150, Austria
Location: Austria > Vienna
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#29 Best Value Hotel in Vienna
#116 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Official Description (provided by the hotel):
The Mercure Wien Westbahnhof hotel has an excellent central location. The subway takes you directly to the historic city centre, 2 km away. It is 19 km to the airport and the public airport shuttle bus stops in front of the hotel. The longest shopping street in Europe, Mariahilferstrasse, is only a few minutes away. The hotel offers comfortable standard rooms, Business Club and Deluxe rooms, a large lobby, a restaurant with regional and international dishes, a bar, conference rooms, sauna and parking. ... more   less 
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