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Hotel Mercure Wien Westbahnhof

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Felberstrasse 4, Vienna 1150, Austria
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Hotel Mercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof
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558 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Baesystems
Top Contributor
54 reviews 54 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed today NEW

We have just visited Vienna for the first time and stayed at this hotel. Perfect location for us as it was just opposite the Westbahnhof station. Brilliant access to all the attractions. Staff were fantastic and very helpful. Only down side was the bar prices which compared to the rest of the city were very expensive. Would definately stay here... More 

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Utrecht, The Netherlands
1 review
3 of 5 stars Reviewed yesterday NEW

After a rainy day cycling a drying service (not washing) would have been be very convenient. It was not available so next day we had to travel with wet socks an throusers. Service apart from this was excellent. The showerhead maximum position should be a bit higher.

Review collected in partnership with Accorhotels.com

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Waterford, Ireland
Top Contributor
142 reviews 142 reviews
58 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Spent a night here during Eurovision Week and it is a wonderful choice for its location adjacent to the Wiener Statdhalle and the Westbahnhoff. Room was pretty standard and I think the whole hotel could do with a bit of a makeover to bring it up to expected Mercure standards - but the bed was comfy, the room was good... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear declanjhayes, Thank you for taking the time to tell us about your stay in pour hotel. I am glad to hear that, all in all, you had a pleasant stay with us. Thank you as well for telling us about the things we could improve. We are looking forward to welcome you back one day. With best Regards Christina... More 

Kuala Lumpur, Malaysia
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is extremely well placed and its a stones throw to most landmarks and museums. Its typically mercure and met my expectations. The one thing that stood out for me here was the exceptional service by the hotel staff. They turned in to tour guys and provided me great and comprehensive information on the area. Give your staff an... More 

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Explorer4444, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 18, 2015

I stayed in hotel four times. Every time it was amazing experience. I lived in Vienna for 2 years but still when my friend came to visit I stayed with them. Staff on reception is very welcoming, friendly, professional and ready to help. Rooms are super clean,beds very comfortable and wifi is working excellent. Breakfast is delicious,rich choice,fresh,many different options... More 

Was this review helpful? Yes 3
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear HereAndThere1311, We very very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback and feel very honored about this nice feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as... More 

Wellington, New Zealand
Top Contributor
56 reviews 56 reviews
35 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed April 15, 2015 via mobile

excellent location, small old room, no air con (until summer) so have to open window onto main road to cool overheated room down, first "no smoking" room stank of cigarettes, current room has no latch on bathroom door so unless locked from inside cold air floods in, very few power points, been here one hour and recommend Accor burn building... More 

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear roobarb99, I am very sorry to read your comment about your stay in our hotel before giving us the possibility to listen to your needs and to make our best to meet your expectations. After your first night you have been in contact with our Front Office manager and we had the impression that you were fine with the... More 

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