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Hotel Mercure Wien Westbahnhof

4.0 of 5 Felberstrasse 4, Vienna 1150, Austria
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Hotel Mercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof
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468 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tel Aviv, Israel
Top Contributor
178 reviews 178 reviews
41 hotel reviews
173 helpful votes 173 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I've been to more than 40 Accor group hotels in Europe in the last 2 years, and am a Platinum member since last June. This one is by far my worst experience with them. I chose this hotel due to its low price and proximity to the Westbahnhof which were both important. I've stayed twice: a 2 night stay, and... More

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Rugby, United Kingdom
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for 3 nights in this hotel before joining a Danube cruise. The hotel is comfortable without being special. It does get busy int he restaurant at breakfast time and you may have to wait for a table to become available. Staff are attentive but have a difficult time keeping things tidy during breakfasts. The location is very convenient... More

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Milton Keynes, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Hotel stay could have been so much better were the air conditioning working. The room is unbearably hot. Nothing was done to rectify it after speaking to reception. They even acknowledged some rooms were very hot. Very disappointed.

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13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 5 nights, very conveinient for Westbanhof station. Room was very clean, comfy bed,nice bathroom with good size bath. Breakfast was excellent, with a good variety. Shame there was no kettle, wifi or safe in the room. There are plenty of snack eating places in the station, plus restaurants in area. We ate at the greek restaurant. MYTHOS... More

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Senior Contributor
24 reviews 24 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very friendly staff. Spotless room. Relatively quiet. Tea/coffee making facilities. Room fridge. Television. Reception staff super friendly and especially friendly. Very comfy bed. One armchair. Stool and desk. View unimportant - we were there to view Vienna. Modern bathroom. WiFi in the room. Excellent restaurant. Dined there on 2 evenings. Attentive waiter. Relaxed atmosphere. First class food and wine. Right... More

Was this review helpful? Yes 1
Bangalore, India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Last April, I spent a couple of days in Vienna and stayed at the Mercure Hotel WESTBAHNHOF. Be warned- there is more than one Mercure in Vienna! You need to ask the receptionist for the hotel's caqlling card to make sure you et back to the right Mercure after a day's sight seeing! The locals are not very helpful if... More

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Toluca Lake, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location of this hotel is perfect ! It was right near all transportation and we took advantage of it to go everywhere! (Although it is Vienna and you can not see everything in two weeks -so we will be back!) It is also within walking distance of shops and restaurants. The room was wonderful and very clean with a... More

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear ploofy, Thank you so much for this great feedback. Every day we strive to offer each guest a most enjoyable stay by anticipating their needs. Thank you for appreciating our efforts. It was a pleasure having you here and I am already looking forward to welcoming you back! Sincerely Yours Christina Bonertz Deputy General Manager More

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent location... didn't spend much of our time in the hotel so can't comment about the other facilities... The room and bathroom were clean. The bed was quite comfortable so the sleep quality was good too. The bathroom does get messy after a shower since the glass panel is basically of no use!

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Siddharti, thank you very much for staying with us and for taking the time for your review. We are glad to note the full number of points, thank you for this. We hope you enjoyed your time in Vienna. With best Regards Christina Bonertz Deputy General Manager More

Auckland, New Zealand
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Upon entering the hotel the front of house looked lovely. The rooms and everywhere else was very clean and staff were friendly. We were on a month long group tour and this was the only hotel which did not have tea and coffee facilities in the rooms which is much needed after a long day. Pillow of which there was... More

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear bronze7, thank you for taking the time to write about your stay at the Mercure Hotel Wien Westbahnhof. We are very glad to read that you liked the look of our front of house, that you very happy with our staff and the cleanliness of the hotel room. Regarding the tea and coffee facilities, I am glad to inform... More

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Additional Information about Hotel Mercure Wien Westbahnhof

Address: Felberstrasse 4, Vienna 1150, Austria
Location: Austria > Vienna Region > Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
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Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna

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