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Hotel Mercure Wien Westbahnhof

4.0 of 5 Felberstrasse 4, Vienna 1150, Austria
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Hotel Mercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof
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434 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is clean and comfortable, with friendly and helpful staff. It offers a very good breakfast, and indeed everything you might expect from the Mercure brand, except WiFi in the room. It is close to the ring road and Westbahnhof railway station, but still within reasonable walking distance of the attractions in central Vienna. The only drawback is that... More

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Frankfurt, Germany
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Very bad overall experience. We wanted a standard room with parking for two nights. Initially they said they have it available, including parking for 2 nights and started the check in procedures, then said the room was not available anymore, and we were given a superior instead (higher price, no superior conditions, just the view to a noisy street). Before... More

Was this review helpful? Yes 2
Baku, Azerbaijan
Top Contributor
52 reviews 52 reviews
46 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay in Mercure Hotels quite often. This particular hotel is shabby, old, run down and definitely not usual Mecure standard. The room was small; we were disappointed with the decor, old furniture and absence of any views from the window. There is no wifi in the rooms! Only in the hotel lobby! So in the evening, you have all... More

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I chose this hotel as it was recommended to me due to being close to the Westbahnhof station, as well as being within walking distance to the sights of Vienna. I was very happy with all areas of my stay in the Mercure Westbahnhof, it exceeded my expectations! The room was spacious, clean and tidy. A bar fridge was available.... More

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Senior Contributor
26 reviews 26 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is old, run down and not to a Mecure standard. Very disappointed in the decor, old furniture and mould in the bathroom and overall unclean appearance of the hotel. We asked to move rooms. Great, now we have a view out of our window of sex shops.

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London
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 4 nights (Sept 20-24) and specifically choose this hotel as we were traveling via train. The hotel is right on the corner of the main train station and very accessible to lots of attraction sites around the city of Vienna. The room we had was clean, spacious for 2-people with 3 luggages. The breakfast buffet was... More

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Michigan
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 10, 2014

Chose this hotel for location near train station for an overnight stay between trains. After staying in a Mercure hotel in Bratislava earlier, enrolled in the Accor club at the recommendation of the reception staff. At this hotel, was told told "not to bother with the club" since "you wouldn't get any points". Restaurant wasn't open until later dinner -... More

Was this review helpful? Yes 2
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear DozerDawg, Thank you for taking the time to tell us about your stay at our hotel. I am sorry to hear that your time with us did not meet your expectations. Thank you for pointing out were we can still improve. Rest assured that we will take the appropriate measures. Unfortunately we are not able to relate with your... More

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Additional Information about Hotel Mercure Wien Westbahnhof

Address: Felberstrasse 4, Vienna 1150, Austria
Location: Austria > Vienna Region > Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
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Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna

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