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Hotel Mercure Wien Westbahnhof

4.0 of 5 Felberstrasse 4, Vienna 1150, Austria
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Hotel Mercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof
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482 reviews from our community

Traveler rating
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    47
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Timisoara, Romania
1 review
4 of 5 stars Reviewed 1 week ago

I really enjoy this hotel, stayed here each time when visiting Vienna for the Christmas market for the past 4 years. Location is very good since it's at the end of Mariahielfe street with access to any public transportation and also easy to reach the city center in a walk. Excellent service and a reach breakfast, very polite and nice... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Mirona C, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback. We hope that we can welcome you back latest next year during the Christmas market time. With best Regards Christina Bonertz Deputy General Manager More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

If u r going for standard room make sure it's above the average where there is no WIFI,no AC, no mini bar, no toilet kit, besides a small blanket is not enough even for a kid, I don't how it's a 4 stars hotel can't offer the basics of the service. I forgot to mention when u ask for a... More 

Was this review helpful? Yes
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear faytangel, Thank you for taking the time to tell us about your stay. I am sorry that we did not meet all your expectations. It is true that we have different room categories and the most of our rooms are equipped with safety deposit box, air condition, minibar. We are very sorry that we are at the moment not... More 

Istanbul, Turkey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Although the staff is friendly and the location is ok price does not worth.. bad breakfast and other services of the hotel does not feel you comfortable.. i have decided to change my hotel which is very difficult to me in mind.. packing early etc..

Was this review helpful? Yes
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear m0nchi, Thank you for your feedback. I am sorry to hear that we could not convince you in all areas. I would very much appreciate if you would contact me to get more information in regards of your comments especially in regards of the breakfast as we try continuously to improve. (H5358-dm@accor.com). We hope very much that we speak... More 

Tel Aviv, Israel
Top Contributor
178 reviews 178 reviews
41 hotel reviews
186 helpful votes 186 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I've been to more than 40 Accor group hotels in Europe in the last 2 years, and am a Platinum member since last June. This one is by far my worst experience with them. I chose this hotel due to its low price and proximity to the Westbahnhof which were both important. I've stayed twice: a 2 night stay, and... More 

Was this review helpful? Yes 3
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Nimrod-W, Thank you for taking the time to review on your stay at our hotel. What you describe does not reflect the quality of service we stand for and what you may well expect from us. Please rest assured that we will use your comment to address the described together with our department heads and teams so that something... More 

Rugby, United Kingdom
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for 3 nights in this hotel before joining a Danube cruise. The hotel is comfortable without being special. It does get busy int he restaurant at breakfast time and you may have to wait for a table to become available. Staff are attentive but have a difficult time keeping things tidy during breakfasts. The location is very convenient... More 

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Steven E, thank you for taking the time and for sharing your experiences in our hotel. We are looking forward to welcome you back in Vienna. With best regards Christina Bonertz Deputy General Manager More 

Milton Keynes, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

Hotel stay could have been so much better were the air conditioning working. The room is unbearably hot. Nothing was done to rectify it after speaking to reception. They even acknowledged some rooms were very hot. Very disappointed.

Was this review helpful? Yes
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear andyjohnwalker, thank you for taking the time and for sharing your experiences in the Mercure Hotel Wien Westbahnhof. We apologize for the inconvenience in regards of the room temperature. We will investigate this matter and take appropriate measures to ensure that this will not happen again. We hope that you had apart of this an enjoyable stay in Vienna.... More 

Thessaloniki
Contributor
13 reviews 13 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for 5 nights, very conveinient for Westbanhof station. Room was very clean, comfy bed,nice bathroom with good size bath. Breakfast was excellent, with a good variety. Shame there was no kettle, wifi or safe in the room. There are plenty of snack eating places in the station, plus restaurants in area. We ate at the greek restaurant. MYTHOS... More 

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Wateswales, Thank you for taking the time to tell us about your stay at the Mercure Wien Westbahnhof I am glad to hear that, you had a pleasant stay with us. In regards of your demand for kettle, safety box and W-lan, we are happy to inform you that in most of your rooms we provide these items. We... More 

Senior Contributor
29 reviews 29 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Very friendly staff. Spotless room. Relatively quiet. Tea/coffee making facilities. Room fridge. Television. Reception staff super friendly and especially friendly. Very comfy bed. One armchair. Stool and desk. View unimportant - we were there to view Vienna. Modern bathroom. WiFi in the room. Excellent restaurant. Dined there on 2 evenings. Attentive waiter. Relaxed atmosphere. First class food and wine. Right... More 

Was this review helpful? Yes 2
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Mr. McLynn, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback, especially about our friendly staff and about the food you enjoyed in our restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement... More 

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Additional Information about Hotel Mercure Wien Westbahnhof

Address: Felberstrasse 4, Vienna 1150, Austria
Location: Austria > Vienna Region > Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
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Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna
Hotel Style:
#129 Luxury Hotel in Vienna

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