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Hotel Mercure Wien Westbahnhof

4.0 of 5 Felberstrasse 4, Vienna 1150, Austria
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Hotel Mercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof
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507 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

I took advantage of an Accor special offer to stay three nights as this hotel. The only complaint was the pathetic Wi-Fi in my room. I would have expected a quality hotel brand such as Mercure to have a decent Wi-Fi service

Review collected in partnership with Accorhotels.com

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Naples, Italy
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed this week in this Hotel, choosen because of its location just very close to the railway station. Once you are in the lobby the Hotel look ok, but when you enter the elevator to reach your room floor, you understand the situation of this hotel. The elevator was very aged, as well as the room I enter few... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Isia T, Thank you for taking the time to tell us about your stay at our hotel. Thank you as well for telling us about the things we could improve - especially regarding the heating. Unfortunately I do not know in which room you have been, therefore all rooms have ben checked by our technical department to make sure... More 

Senior Contributor
31 reviews 31 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 nights with my wife. First impressions of the hotel were good, the lobby is open and modern with a trendy bar and restaurant. The staff at the checkin counter were efficient without being overly welcoming or friendly. However, that was as good as it got, the rooms were dated and tiny, with the bathroom just... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review
Google Translation

Sehr geehrter James_david_32, wir danken Ihnen vielmals, dass Sie sich nach Ihrer Reise die Zeit genommen haben, uns zu bewerten,... More 

London
Top Contributor
63 reviews 63 reviews
57 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The smallest hotel room I have seen, claustrophobic but clean. Wifi only in lobby. Close to the station and metro. Had to leave early to get a train so missed out on the breakfast. I guess you get what you pay for, and hotels are not cheap in Vienna. The airport bus stops close by, or if you will be... More 

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear cr7London, thank you for telling us about your experience in our hotel. I'm glad to read that you were happy with the location of the hotel. I am sorry to hear that your stay did not in all points meet your expectations. Unfortunately I am not able with your profile name to find out which kind of room you... More 

Singapore
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed at this property recently and the experience is terrible. (1) Check-in experience with the staff. The check-in staff not exactly friendly. He is doing his "job" to get us registered and not interested to offer additional information. Can tell he's not passionate with this "job". (2) Loyalty. Being a Le Club Accorhotels member, I was informed by the check-in... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear a23w, thank you very much for bringing your comments to our attention. To continually improve our service we are reliant on our costumers feedback. We are very sorry to read your hard words, I would be very pleased to have the opportunity to speak in personal with you. Probably you would like to get in contact with me. (H5358-dm@accor.com... More 

Lisbon, Portugal
Top Contributor
67 reviews 67 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The rooms are cold , although central heating. If we stay on the upper floors , we do not have wi- fi . If the front desk asked about something on the town, do not know . If we are unhappy with the hotel and want to come though , require us to make payment of nights that we will... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear cascaisboy, Thank you for your feedback on your stay in our hotel. I am sorry to hear that we could not convince you in all areas. Regarding the temperature in your room, I assure you that we will investigate and take appropriate measures to ensure that this will not happen again. We are sorry that you had to leave... More 

Budapest
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 27, 2014

We choose Accor Hotels due to its reliable standards. From now on we have to consider booking at this hotel again because we never experienced such things in other units of this hotel chain. Problems (room 657): 1. There was mildew in the bathroom! Not small, not hidden (see the photo). 2. Plumbing pipes were not fixed (see the photo).... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Satc0, Thank you for taking the time to tell us about your stay. I am sorry to hear that your time with us did not meet your expectations. We are currently improving our Wifi system, to make sure that all of our hotel rooms have strong enough signal. The extension is expected to be completed by end of January.... More 

Hong Kong Region, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 22, 2014

Stayed for two nights. On the plus side: the location is good, the facilities are comfortable but nothing special. We had a safe in our room, kettle and wifi. The breakfast is fine for a business hotel. This hotel also hosts business events so is more suitable for the no frills business traveller who doesn't really expect to stay in... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Ben C, thank you for taking the time and for sharing your experiences in the Mercure Hotel Wien Westbahnhof. We are glad to read that you were happy with the location of the hotel, comfort and the breakfast. I thank you as well for pointing out what could and should have been better. Please rest assured that we take... More 

Vienna, Austria
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 20, 2014

Sauna!!! 100degrees for guests. Very good hotel logistics: few steps from railway station. Close to Main Shopping street - Mariahilfer str. Cozy rooms, polite personnel. Minuses: Lack of light in the bathroom. Gloomy restaurant.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear STAHLMARK, Thank you for taking the time to tell us about your stay at the Mercure Hotel Wien Westbahnhof. I am glad to hear that, all in all, you had a pleasant stay with us. Thank you as well for telling us about the things we could improve . We wish you a happy new year. With best Regards... More 

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Additional Information about Hotel Mercure Wien Westbahnhof

Address: Felberstrasse 4, Vienna 1150, Austria
Location: Austria > Vienna Region > Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna
Hotel Style:
#28 Best Value Hotel in Vienna
#131 Luxury Hotel in Vienna

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