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Hotel Mercure Wien Westbahnhof

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Felberstrasse 4, Vienna 1150, Austria
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Hotel Mercure Wien Westbahnhof
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Hotel Mercure Wien Westbahnhof
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576 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Dubai
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

good hotel. Walking distance to west bahnoff from where you can take train, tram or underground train to any part of the city. Also, lot of restaurants around. Rooms are good and so is the in room dining. We opted for in room breakfast and it was worth 18 euros for 2 people rather than buying bed and breakfast where... More 

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Sydney, Australia
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Ok I have tried to be objective here and allow for just a one off bad experience. And some countries have different hotel standards. As a mid market hotel, this is a major disappointment. Certainly not to Accor's standard and I will be advising our travel agent accordingly. We stayed in a standard room. It should be renamed basic room.... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Tony B, Thank you for taking the time to tell us about your stay at our hotel. I am sorry to hear that your time with us did not meet your expectations. It is true that, as typical for Germany, the vast majority of our beds consist of two mattresses. However we are always glad to prepare them like... More 

Travelers are raving about these Vienna hotels

Pickering, Canada
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We came into Vienna by train from Budapest, and hotel is right across the road from train station! Perfect! Hotel was very clean, no issues with it at all. Breakfast was not to our liking, but that is not unusual for central Europe. What we like for breakfast is not popular here. The subway was also across the street beside... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Bill R, Thank you for taking the time to tell us about your stay at the Mercure Wien Westbahnhof. I am glad to hear that, all in all, you had a pleasant stay with us. We would be pleased to welcome you back in Vienna. Greetings to Canada Christina Bonertz Deputy General Manager More 

Baesystems
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 28, 2015

We have just visited Vienna for the first time and stayed at this hotel. Perfect location for us as it was just opposite the Westbahnhof station. Brilliant access to all the attractions. Staff were fantastic and very helpful. Only down side was the bar prices which compared to the rest of the city were very expensive. Would definately stay here... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear AustinBaesystems, Thank you for your feedback on your stay at Mercure Wien Westbahnhof. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts. With best Regards Christina Bonertz Deputy General Manager More 

Utrecht, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 27, 2015

After a rainy day cycling a drying service (not washing) would have been be very convenient. It was not available so next day we had to travel with wet socks an throusers. Service apart from this was excellent. The showerhead maximum position should be a bit higher.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear bertn512, Thank you for taking the time to review on your stay at Mercure Wien Westbahnhof. I thank you for pointing out what could and should have been better. Please rest assured that we will take this opportunity to improve our performance. I hope to welcome you again soon. With best Regards Christina Bonertz Deputy General Manager More 

Waterford, Ireland
Level Contributor
142 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 stars Reviewed May 25, 2015

Spent a night here during Eurovision Week and it is a wonderful choice for its location adjacent to the Wiener Statdhalle and the Westbahnhoff. Room was pretty standard and I think the whole hotel could do with a bit of a makeover to bring it up to expected Mercure standards - but the bed was comfy, the room was good... More 

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Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear declanjhayes, Thank you for taking the time to tell us about your stay in pour hotel. I am glad to hear that, all in all, you had a pleasant stay with us. Thank you as well for telling us about the things we could improve. We are looking forward to welcome you back one day. With best Regards Christina... More 

Kuala Lumpur, Malaysia
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 14, 2015

This hotel is extremely well placed and its a stones throw to most landmarks and museums. Its typically mercure and met my expectations. The one thing that stood out for me here was the exceptional service by the hotel staff. They turned in to tour guys and provided me great and comprehensive information on the area. Give your staff an... More 

Was this review helpful? Yes 1
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Explorer4444, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

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