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Hotel Mercure Wien Westbahnhof

4.0 of 5
Felberstrasse 4, Vienna 1150, Austria
Hotel amenities
Ranked #152 of 353 hotels in Vienna
3.5 of 5 stars 336 Reviews
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336 reviews from our community

What travelers say about this hotel
  • Train station(4)
  • Cigarette smoke(3)
  • Staff were friendly(3)
  • Very nice(3)
Traveler rating
    67
    133
    89
    29
    17
Only show reviews for Family (23) | Couples (104) | Business (37)
Date Rating
707996
Minsk, Belarus
Senior Reviewer
6 reviews
6 helpful votes
5 of 5 stars Reviewed February 8, 2012 NEW

The hotel is located next to Westbahnhof (train station) which is a big advantage for the travellers having further surface connections by train and who travel by plane for the bus stop to the airport is located there, too, and the bus operates every 30 min from Westbahnhof to the airport. It is particularlly important for those who come to... More

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MXLondon
London
Top Contributor
79 reviews
80 helpful votes
3 of 5 stars Reviewed February 4, 2012

We stayed here for a weekend whilst travelling around by train. It is about a 20 minute walk to the centre, and the streets around the hotel felt safe even late at night. The hotel is very close to the station: literally across the road from one of the exits. Check-in was friendly and efficient. The room was quite small... More

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Anne B
Preston, United Kingdom
1 review
3 of 5 stars Reviewed February 1, 2012

Good location a couple of minutes from the underground and 20 minutes walk from the central attractions. The hotel is officially 4 star but is nothing to write home about. Our room was small but clean - comfy bed but very thin towels in the bathroom and don't expect fancy toiletries. There seem to be a lot of tour groups.... More

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MBLondon1
1 review
4 of 5 stars Reviewed January 30, 2012

We stayed for one night in January booking through easyjet holidays. Positives- clean, well proportioned rooms with comfy beds. Negatives- you are away from the sights but it's only a 5-10 minute metro or tram ride away. More

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Posted by an Accorhotels.com traveler
Guadalajara, Mexico
3 of 5 stars Reviewed January 9, 2012

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Christoff Seibert, Manager at Hotel Mercure Wien Westbahnhof, responded to this review
January 26, 2012

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gopo62
Bucharest
Senior Reviewer
8 reviews
5 helpful votes
4 of 5 stars Reviewed January 7, 2012

Decent hotel near to railroad station, with proper rooms. Bathroom large and well looking. The floor carpets and elevators should be changed many years ago, but this is the only critic. Very helpful staff and execelnt breakfast are positive points. More

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Christoff Seibert, Manager at Hotel Mercure Wien Westbahnhof, responded to this review
January 26, 2012

Dear Sir, thank you very much for taking the time to describe your impressions regarding your stay at our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our... More

sjsanchez
New York
Contributor
19 reviews
15 helpful votes
4 of 5 stars Reviewed December 28, 2011
1
person found this review helpful

I recently stayed at the Hotel Mercure when I visited Vienna. This hotel is very centrally located and the metro is literally around the corner. The museum district is about a 10 minute walk and the Stephansdom Cathedral is about 2O minutes from the Hotel. The rooms were a good size and very clean. The staff was courteous and extremely... More

Was this review helpful? Yes
Christoff Seibert, Manager at Hotel Mercure Wien Westbahnhof, responded to this review
January 26, 2012

Dear Sir, thank you very much for taking the time to describe your impressions regarding your stay at our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our... More

JOHN C
Douglas, United Kingdom
2 reviews
4 of 5 stars Reviewed December 18, 2011

Reasonably priced hotel in a very convenient location for travel around the city and further afield. The reception staff were very helpful and the room was clean and comfortable. An excellent breakfast was provided with both hot and cold dishes. The bar was being refurbished during our stay with work scheduled to be completed by end February 2012 but a... More

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Christoff Seibert, Manager at Hotel Mercure Wien Westbahnhof, responded to this review
January 26, 2012

Dear John, thank you very much for taking the time to describe your impressions regarding your stay at our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our... More

Suzip3as
Bratislava, Slovakia
Reviewer
4 reviews
4 helpful votes
4 of 5 stars Reviewed December 17, 2011
1
person found this review helpful

We were 2 friends who wanted to enjoy the party life of Wien :) Hotel has very good location, reception staff is friendly and helpful, breakfast fresh and delicious, the waiter in the bar was friendly and very polite, room was nice and clean and bed comfortable. We got everything we wanted. More

Was this review helpful? Yes
Christoff Seibert, Manager at Hotel Mercure Wien Westbahnhof, responded to this review
January 26, 2012

Dear Suzi, thank you very much for taking the time to describe your impressions regarding your stay at our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our... More

aanilatac
Bucharest, Romania
Contributor
14 reviews
5 helpful votes
3 of 5 stars Reviewed December 16, 2011

good position close to the Centre, You can walk rooms are clean but old furniture staff rude and breakfast not worth the money More

Was this review helpful? Yes
Christoff Seibert, Manager at Hotel Mercure Wien Westbahnhof, responded to this review
January 26, 2012

Dear Madame, thank you very much for taking the time to describe your impressions regarding your stay at our hotel. First of all, we would like to apologize for the inconveniences described. Upon receipt of your comments, we have contacted our F&B Manager for the handling of the breakfast and to train our staff better. Your comments are highly valuable... More

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Hotel Mercure Wien Westbahnhof Also Known As

  • Mercure Wien Westbahnhof
  • Mercure Hotel Vienna
Address: Felberstrasse 4, Vienna 1150, Austria

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Hotel Mercure Wien Westbahnhof
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