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Hilton Vienna

#95 of 365 Hotels in Vienna
Certificate of Excellence
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Am Stadtpark 1 | A-1030 Vienna, Vienna 1030, Austria
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1,895 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United Kingdom
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were on the eleventh floor on the corner which gave us absolutely amazing views of the mountains and the city. The location was superb; easy access from the airport via the local train. Close to shops, bars, restaurants and all the local amenities - couldn't have wished for a more convenient location. The room was great; spotlessly clean, substantially... More 

Was this review helpful? Yes
Hoteldirektor, Manager at Hilton Vienna, responded to this review

Dear guest, thank you very much for your positive feedback on TripAdvisor. It is a pleasure to read that you enjoyed your stay with us and that you especially enjoyed our central location and the beautiful view from your room. I look forward to welcoming you again in the near future. With kind regards from Vienna, Ronald Diesenreiter Hotel Manager More 

Melbourne
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We were somewhat disappointed by our stay at the Hilton stadtpark for 3 nights early July 2015. We were part of a large travel group with Insight tours. We were surprised by the fact that the hotel did not provide complementary water in the room. the Internet was only free in the foyer. You had to pay for using it... More 

Was this review helpful? Yes
Hoteldirektor, Manager at Hilton Vienna, responded to this review

Dear guest, thank you for taking the time to review your recent stay at Hilton Vienna. Reading your overall evaluation, I am sorry that we did not entirely meet your expectations. With regards to your comment about the internet costs, I would like to inform you that we are now also offering free WiFi to all our HHonors members throughout... More 

1 review
2 of 5 stars Reviewed 4 days ago NEW

Just checked in yesterday night. Front desk staff was cold and no welcome greeting at all. She just gave me the room key after checked my passport and didn't give ANY other information about the hotel at all, have to ask for breakfast location and find out where is the elevator by myself. The staff in executive lounge start to... More 

Was this review helpful? Yes
Hoteldirektor, Manager at Hilton Vienna, responded to this review

Dear guest, thank you for taking the time to share your feedback on TripAdvisor. Regarding your overall review, I am sorry to read that we were not able to entirely meet your expectations and I am very sorry for the impression received. As I have learned from our Front Office Manager Niko, he was already in contact with you during... More 

New York
2 of 5 stars Reviewed 5 days ago NEW

I have chosen Hilton , Vienna expecting high quality service from a US chain of hotels as worldwide. the hotel was ok, good and helpful reception staff, standard room, great location next to the famous central Vienna park. When checking out I was NOT surprised but SHOCKED by the Russian-speaking concierge Andreas Richter and his familiar behavior towards me. When... More 

Was this review helpful? Yes
Hoteldirektor, Manager at Hilton Vienna, responded to this review

Dear guest, thank you very much for taking the time to post a review regarding your recent visit at Hilton Vienna. I very much regret that your stay with us did not meet your expectations and I fully understand your frustration about the described unacceptable incident. Please rest assured that I have personally evaluated this incident with the respective team... More 

Belgrade
Level Contributor
108 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Room feels like in real need for renovation, door slams like crazy, aircon button broken, bathtub old and damaged, breakfast ok, on the bill they tried to charge me for minibar stuff that I never used etc.

Was this review helpful? Yes
Hoteldirektor, Manager at Hilton Vienna, responded to this review

Dear guest, thank you very much for taking the time to write a review on TripAdvisor. I am very sorry to read that your stay with us did not meet your expectations and I want to take this opportunity to apologise for that. It is our goal to make your stay as comfortable and enjoyable as possible and therefore we... More 

Greater London, United Kingdom
5 of 5 stars Reviewed 6 days ago NEW

Following on from our event debrief meeting, I wanted to say a huge thank you to you and your team for the fantastic service we received from the Hilton during our event. Every staff member we dealt with was professional, hard working and went the extra mile to help us; always with a smile on their faces! This goes for... More 

Was this review helpful? Yes
Hoteldirektor, Manager at Hilton Vienna, responded to this review

Dear guest, thank you very much for your kind words regarding your event at Hilton Vienna. I am delighted to read that your event was a success and that everything was to your complete satisfaction. I will of course share your comment with all team members. Thank you once again for taking the time to write this review. I truly... More 

North Carolina
Level Contributor
96 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent three nights at the Hilton Vienna-Am Stadtpark and found it to be a very good choice. Our room and bedding were very comfortable and well-appointed and the location couldn't be any more convenient to attractions in central Vienna. This was our first time in Vienna. When we arrived at the International Airport we soon found the direct train... More 

Was this review helpful? Yes
Hoteldirektor, Manager at Hilton Vienna, responded to this review

Dear guest, thank you very much for your kind words about your stay at Hilton Vienna. I am happy to read that you had a pleasant stay with us and that you especially appreciated our central location. Furthermore, I would like to thank you for mentioning our team. It is always nice to read that our guests are well taken... More 

Parker, Colorado
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW

My husband and I enjoyed an upgraded room here, which certainly influenced my experience, but everything about the hotel was really first class. Staff was truly friendly and helpful Entire hotel was spotlessly clean. Food choices were extensive and quite good. The location was wonderful, allowing access to all of central Vienna's sights by virtue of a short walk through... More 

Was this review helpful? Yes
Hoteldirektor, Manager at Hilton Vienna, responded to this review

Dear guest, thank you very much for your positive feedback about your stay at Hilton Vienna. With pleasure I read that you had a nice stay with us and that our facilities and services met your expectations. I truly look forward to welcoming you again in the future. With kind regards from Vienna, Ronald Diesenreiter Hotel Manager More 

Philadelphia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is great for business travelers. Rooms are clean, friendly and helpful staff. The location is perfect. Located across from park, easy to walk (5-10 minutes) to main square. The concierge lounge is nice place to have a coffee; or breakfast is nice to grab in a rush before a meeting without having to go to the main hotel restaurant.

Was this review helpful? Yes
Hoteldirektor, Manager at Hilton Vienna, responded to this review

Dear guest, thank you very much for posting a review on TripAdvisor. It is a pleasure to read that you enjoyed your stay with us and that you found our central location and our service to be very convenient. I truly hope to have the pleasure of welcoming you back again soon. With kind regards from Vienna, Ronald Diesenreiter Hotel... More 

Riyadh, Saudi Arabia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Well located. The rooms where spacious and large. It's walking distance to some of the touristic location and shopping area. It was a very good experience and the hotel team made it even better. Good for families, business or meetings which is really unique. Breakfast was good. They have a fantastic bar.

Was this review helpful? Yes
Hoteldirektor, Manager at Hilton Vienna, responded to this review

Dear guest, thank you very much for your positive review on TripAdvisor. It is a pleasure to read that you had a wonderful stay at Hilton Vienna and that our facilities and services met your expectations. Furthermore, I am very happy that our team left such a positive impression. It is always great to read that our guests are being... More 

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