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All 368 Vienna hotels

Hotel Royal

4.0 of 5 Hotel   |   Singerstrasse 3 | 1010 Vienna, Vienna A-1010, Austria (Innere Stadt)
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Ranked #152 of 368 Hotels in Vienna
A recent review
3 of 5 stars reviewed yesterday
ANYoulden Portland, Oregon
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359 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I had to check out before breakfast bc the hours aren't very good for business persons. I asked if I could still get some coffee in the morning since no cafe around Vienna opens until 7:30. The woman at night said no problem so I got up 30 mins early. When I came down in the morning the person on... More

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Roissy-en-France, France
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

Closed to Stephansplatz, the geographical situation is ideal to visit easily the city center. Access to the subway at the foot of the hotel. Pleasant and thoughtful staff. The decoration is typical of Vienna with a very rococo style. The room is rather spacious with comfortable beds. The breakfast buffet is copious and satisfying.

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banbury
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is the best place to stay as it is central to every landmark and is perfect for shopping. The hotel offers the most amazing breakfast buffet and caters for every palate. Eggs,bacon,sausages also fruits and cheeses etc..There is a rooftop restaurant for those wishing to indulge. The bedroom was excellent. We had to ask for 2 more pillos... More

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FamilieKremslehner, Inhaber at Hotel Royal, responded to this review

Dear Guest, thank your very much for posting your feedback on TripAdvisor. We are pleased to hear that we could exceed your expectations and that you liked our location, especially the central location, the gorgeous breakfast, the lovely staff, … We hope to welcome you back in the future. Best regards from Vienna your Kremslehner family on behalf of the... More

Downingtown, Pennsylvania
Contributor
12 reviews 12 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

While the Royal Hotel is at best a budget accommodation, it does have several things going for it to make it a good bet in Vienna. Though the rooms are sparsely decorated and not particularly inviting, ours was large and had big windows facing the street which I enjoyed. The breakfasts are superb – virtually everything you have a right... More

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FamilieKremslehner, Inhaber at Hotel Royal, responded to this review

Dear guest! Thank you for your kind words regarding your recent stay at our Hotel Royal. As you mention, we are not the Four Seasons, but we are a small 4 star hotel and as we are family run we put much emphasis on personal services. We are glad to hear that our staff gave you the right directions and... More

Chicago, Illinois
1 review
2 of 5 stars Reviewed 5 weeks ago

Terrible front desk staff. Guy who worked morning when I checked out (morning August 18th) accused me of "not properly talking to him" what absolutely shocked me. I've spent 13 years in hospitality industry and never heard anyone talked to guest like this front office clerk. Hotels only value is location ...otherwise nothing special.

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FamilieKremslehner, Inhaber at Hotel Royal, responded to this review

Dear Guest! We are sorry to hear that you were not satisfied with our staff during your stay at the Hotel Royal. We want to excuse for the behaviour of our front office manager and want to assure you that we usually a lot of positive feed back as he has been working for us for many years now. We... More

Vienna, Austria
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 11, 2014

Be aware. We booked into this hotel largely because of the central location, only to find on booking in after a tiring journey that despite our confirmation some months previously, they were over booked and we had to stay in the sister hotel some distance away. The staff were polite and courteous but generally unhelpful, the offer of 2 small... More

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FamilieKremslehner, Owner at Hotel Royal, responded to this review

Dear Guest, thank you for taking the time to write a review after your stay in our house. We apologize again, that we could not accommodate you in the hotel you have booked. Unfortunately, faced to an unexpected overbooking we had to please you in an alternative hotel and were convinced that choosing one of our own hotels would have... More

spain
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 6, 2014

Pluses: 1. location -- dead center in old Vienna, 2. abundant & varied breakfast buffet (included in our price), 3. helpful staff, especially charming young woman most mornings last week of July 2014, 4. Ours was a large room (7th floor), clean, old fashioned, fairly quiet, little fridge for your snacks; rooms on floors 8 & 9 probably smaller. Minuses:... More

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FamilieKremslehner, Owner at Hotel Royal, responded to this review

Dear Guest, thank you for writing a review after your recent stay at our Hotel Royal. We are delighted to read that you enjoyed your stay with us and that you appreciated our perfect location, the rooms, the breakfast buffet, the staff… Regarding the less positive points, thank you very much for mentioning them. With each guest comment received we... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 29, 2014

was a great experience . i love vienna , i loved my staying , great hotel staffs .what a great clean city . great location around the corner of all the action in vienna . i like the stephan platz , the museum quartier, the danube , the opera house , the city is very clean and great to move... More

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FamilieKremslehner, Inhaber at Hotel Royal, responded to this review

Dear Yannick! Thank you for your kind words regarding your recent stay at our beautiful city and the Hotel Royal. Please recommend the Hotel to your friends! We would be very delighted to welcome you back soon! Best regards your Kremslehner family and the Royal team More

melbourne
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 26, 2014

The Hotel Royal has a location to die for, great breakfast buffet and great Italian restaurant. Yes indeed. But, the rooms we were allocated were smallish and just average on both our visits. Also, the bathrooms needed better ventilation. Worth checking out other hotels in the city centre.

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FamilieKremslehner, Inhaber at Hotel Royal, responded to this review

Dear Guest, thank you for choosing again Hotel Royal for your recent stay in Vienna. We are happy to hear, that you get back to us and that you appreciate the very central location of our Hotel Royal as well as the delicious breakfast buffet. Regarding the rooms, we are sorry to hear, that they seemed to you to small,... More

Dublin, Ireland
1 review
4 of 5 stars Reviewed July 23, 2014

hi david purcell hear,if you go to vienna this the place to stey so good alround love the place staff so good , if i go back to vienna ill stey there .anbody who say this a bad place is mad good for walking allround the rooms are very good

Was this review helpful? Yes
FamilieKremslehner, Inhaber at Hotel Royal, responded to this review

Dear Guest, thank you for taking the time to share your past experience at Hotel Royal. We are delighted to see your comments about our perfect amenities, our beautiful hotel and our friendly staff. Thank you again for posting your review on TripAdvisor! Looking forward to your return visit! Your Kremslehner family More

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Additional Information about Hotel Royal

Address: Singerstrasse 3 | 1010 Vienna, Vienna A-1010, Austria
Location: Austria > Vienna Region > Vienna > Innere Stadt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Royal 4*
Number of rooms: 88
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Also Known As:
Vienna Royal Hotel
Royal Hotel Vienna
Hotel Royal Vienna

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Stephansplatz
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