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All 367 Vienna hotels

Graben Hotel

4.0 of 5 Hotel   |   Dorotheergasse 3, Vienna 1010, Austria (Innere Stadt)
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Graben Hotel
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71%
Ranked #107 of 367 hotels in Vienna
A recent review
5 of 5 stars reviewed 1 week ago
Anders E Soderkoping, Sweden
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364 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Soderkoping, Sweden
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Visited Hotel Graben early March on a business trip. The personnel was very friendly and service oriented (quite the opposite of Hotel Regina in the same chain). If you want to stay centrally in Vienna, this is a central as it gets. The restaurant is quite good too. You may want to ask for a non smoking room though (the... More

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you very much for posting your feedback on TripAdvisor. We are happy to read, that you appreciated your stay at our Graben Hotel and that we could exceed your expectation. Thank you also for mentioning the good food at our Trattoria Santo Stefano. Please visit us soon again. Warm regards form Vienna. Your Kremslehner Family More

Doha
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great Location, great room, Italian Restaurant was great and the breakfasts wonderful. The Staff were always so helpful and friendly and well informed. Walking distance to most of old Vienna. Paying a room service charge for a small bucket of ice was most unusual. Fully recommend the Graben and some wonderful genuine Austrian Restaurants close by.

Was this review helpful? Yes
FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank your very much for writing a review after your stay in our Graben Hotel. We are delighted to hear, that you enjoyed your stay in our Hotel, especially the very central location, our large breakfast buffet, our Italian Restaurant Trattoria Santo Stefano and our very friendly staff. Thank you! Looking forward to your return visit, we remain... More

Akron, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I selected the Graben Hotel because of the reviews and I was not disappointed. Traveling with three other females, we had booked 2 rooms. The location was awesome; close to shopping and the subway stations. The rooms were clean and of ample size. However, I am used to having coffee or tea in my room and this was not offered;... More

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you so much for your very nice feedback on TripAdvisor after your stay at our Graben Hotel in Vienna. We are really very delighted to hear, that we could absolutely exceed your expectations, especially with our very central location and moreover with our really friendly staff. Thank you again, also for recommending us, … Looking forward to... More

Melbourne, Australia
Top Contributor
83 reviews 83 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was taken to the PIzzeria Trattoria Santo Stefano at the Hotel Graben by a friend who lives in Vienna. We were looking for a traditional Italian-style restaurant and we were not disappointed. We did not have a reservation but were soon shown to a comfortable table against one of the walls and received excellent service from the pleasant staff.... More

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you so much for your nice feedback on TripAdvisor. We are happy to hear, that you loved our Trattoria Santo Stefano in the heart of Vienna with its Italian Menu and our very professional and friendly staff… We would be very happy to welcome you again, next time you visit our capital. Best regards from Vienna Your... More

Kielce, Poland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Everything was ok but we were moved from the hotel Royal due to overbooking. Fortunatelly hotel Graben was located very close to Royal and the porters carried our bags, However I think that hotel's staff must be careful with overbooking. Not every guest will be so indulgent like us. Anyway the service was very good as well as the breakfasts.... More

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you very much for your nice feedback. We are very sorry that we had to relocate you from our Hotel Royal to our Graben Hotel. The Graben Hotel as well as the Hotel Royal are both in property of the Kremslehner group Hotels and only a few minutes in walking. We apologize again for the inconveniences and... More

Hereford, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A good hotel in a central location. The staff were friendly and helpful especially the girls serving breakfast which was excellent with a good choice of hot and cold food. My only complaints would be the uncomfortable beds and lack of tea and coffee making facilities in the room. My room was fairly basic but spotlessly clean and obviously quite... More

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you very much for posting your feedback on TripAdvisor. We are delighted to hear that you enjoyed your stay in our Graben Hotel, especially our very friendly staff, the tasty breakfast and the cleanness of our facilities. Regarding the mattress, wewould have been happy to change it, if we would have known it. Please contact reception immediately... More

Maryland
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 16, 2014

The location is perfect - 10 min walk to the Opera, which is where most tours start, and walkable everywhere if you are planning to visit mostly tourist sites. Plenty of restaurant options within minutes, too. The front desk staff is absolutely great - Marta B. helped us make some arrangements before we arrived, and was extremely professional, friendly and... More

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you for posting your feedback on TripAdvisor. We are delighted to hear that we could exceed your expectation. Thank you for complimenting our perfect location and our very friendly staff both at the reception and in the restaurant. We will pass your compliments on to them. Please inform us, next time you’ll come to Vienna. We would... More

Contributor
17 reviews 17 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 15, 2014

An interesting hotel, Pros: Location is excellent, literally central vienna on your doorstep Staff are very friendly, always there to greet with a smile, and extremely helpful Breakfast was fantastic, great variety typically continental, and had a vienniese feel to it with all the pastries The complimentaty chocolates are a nice touch The shower is great Good internet BUT the,... More

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you very much for your detailed feedback after your stay at our Graben Hotel. We are delighted to hear, that you loved the central location, our very professional and friendly staff, the tasty breakfast, etc. Regarding the negative points, we are sorry to hear, that you feel the bed was too hard and the room dusty and... More

Manchester, United Kingdom
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 13, 2014

This hotel is just off the main Graben street and 30 seconds from the main underground station, so very centrally located for a good walking tour of the city. The wifi wasnt working in the rooms which was very annoying as I was on business. The hotel took a long tme to accept anything was wrong and over 24hours to... More

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you very much for writing a review after your stay at our Graben Hotel. We are sorry to hear that you had some problems with the internet connection and would sincerely like to apologize. Regarding the internet password, unfortunately we have to use them to protect us against internet abuser. Again, please apologize if this caused you... More

Auckland, New Zealand
Top Contributor
53 reviews 53 reviews
39 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 12, 2014

We were very disappointed with the service we received at this hotel. We’d booked and prepaid months earlier on Expedia for two large ‘Superior’ double rooms for ourselves and our daughter and her husband as we were staying for several nights. However when we arrived we found our room wasn’t the spacious room we were expecting but was quite small... More

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you for informing us about the happenings at our Graben Hotel, during your last stay in Vienna. We are really very sorry to hear about your problems and apologize for all inconveniences your were faced to. After checking with all concerned departments, please find our comments as follows: As written in your Email you booked through Expedia... More

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Additional Information about Graben Hotel

Also Known As:
Graben Hotel Vienna
Address: Dorotheergasse 3, Vienna 1010, Austria
Location: Austria > Vienna > Innere Stadt
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#67 Family Hotel in Vienna
#75 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Graben Hotel 4*
Reservation Options:
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