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All 368 Vienna hotels

Graben Hotel

4.0 of 5 Hotel   |   Dorotheergasse 3 | 1010 Wien, Vienna 1010, Austria (Innere Stadt)
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Ranked #99 of 368 hotels in Vienna
A recent review
5 of 5 stars reviewed 1 week ago
Emma S Lancaster, England, United Kingdom
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324 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Lancaster, England, United Kingdom
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My experience of staying at the Graben was amazing. We were very warmly greeted upon arrival and our bags were taken to our room. We were shown how the safe worked and the room facilities. The room had air conditioning, TV, shower, hairdryer, fridge etc. There was a chocolate on each of our beds. The hotel is in an excellent... More

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you for your excellent review- we do not know how to best answer it, just a little note: you our favourite guests! It is a pleasure for us to read that we excelled in every way and we with all our staff. Thank you for letting us know We hope to welcome you soon again Your Kremslehner... More

Providence, Rhode Island
Senior Contributor
23 reviews 23 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Graben Hotel is a very nice hotel, in the heart of Vienna, The rooms are nice and the personnel is very helpful. Their Italian restaurant has good food and the servers are very attentive to your needs. It was a very pleasant stay, in beautiful Vienna.

Was this review helpful? Yes
FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank yor your posotive Review about our Hotel. We are happy to read that you enjoyed your stay with us and that we could exceed your expectaions. We hope to welcome you soon again Your Kremslehner Family More

Belgrade, Serbia
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Our favourite budget hotel in Vienna......central,friendly, and great value. Breakfast available in the adjoining italian restaurant...but a much better option is a short walk to the cafe Mozart... Only problem with the Graben os getting a reservation.

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you for choosing our Graben Hotel for your recent stay in Vienna. We really appreciate taking the time to send valuable comments about your stay at our hotel, especially for mentioning our great location, our friendly staff the Italian restaurant, … Our team takes great pride in offering our guests inspiring stays. We look forward to welcoming... More

Fareham
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel has an unbeatable location which made our holiday all the more comfortable and enjoyable. All the main sites are within walking distance. The hotel is spotlessly clean and the housekeeping is to be commended. Our room was small admittedly but well air-conditioned and comfortable. The statt are unfailingly polite and helpful. There is also an excellent restaurant on... More

Was this review helpful? Yes 1
FamilieKremslehner, Inhaber at Graben Hotel, responded to this review

Dear Guest, thank you for choosing our Graben Hotel for your recent stay in Vienna. We are glad to hear, that everything was at your satisfaction and that you had an enjoyable stay with us. Thank you again for your nice comment on Trip Advisor. Please recommend us also to your family and friends and come back soon. We would... More

Bowling Green, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Cannot get better than this hotel in the heart of Vienna. Walking distance to St. Stephens, Hofburg, Judenplatz, Schatzkammer, nice shopping, and so many more incredible sights of Vienna. Rooms are small but adequate , may not be practical for large family because no more than three will be able to stay in room at the most. Breakfast was adequate... More

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FamilieKremslehner, Inhaber at Graben Hotel, responded to this review

Dear Guest, thank you for taking the time to post a review on TripAdvisor, after your recent stay at Graben Hotel. We are pleased to hear, that we could exceed your expectation and that you had an enjoyable stay with us. We hope to welcome you again, next time you visit our beautiful Capital. Best regards from Vienna your Kremslehner... More

Norwich, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Graben for 4 nights last week with my daughter. It is extremely well located by Stephansplatz, the U Bahn and the cathedral. I totally disagree with a recent reviewer who said it was nothing special and not spotless. The building is old, typically Austrian, with classical furniture. Don't expect Ikea modern flat pack! Our room was... More

Was this review helpful? Yes 1
FamilieKremslehner, Inhaber at Graben Hotel, responded to this review

Dear Guest! Thank you for writing on tripadvisor about your recent stay at our Graben Hotel. We are glad to hear that you were satisfied with your room and our services. As a family run Hotel we put much emphasis on our personal service and cleanliness. Thanks also to your daughter for her kind words about our Italian restaurant -... More

Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Graben Hotel has one outstanding feature for being located in the old city center of Vienna – air conditioning! It is also very centrally located, just off the mostly pedestrian-zoned Graben, between St. Stephen’s Cathedral and Plague monument. The Opera House is barely a 10-minute walk away, and public transport by tram or train are also within a short walking... More

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FamilieKremslehner, Inhaber at Graben Hotel, responded to this review

Dear Guest! Thank you so much for letting us know about your impressions about your recent stay at our Graben Hotel. We are delighted to hear that the location suited you well and that you felt at home with us. The reason for having "real" keys is a seurity measure for our guests, as well as our personal note as... More

Sheffield
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 nights and we are looking forward to staying again sometime. The location of this hotel is perfect for visiting central Vienna, everything of interest is within easy walking distance. Staff were very friendly and helpful. On our arrival our room had been made out as a single rather than double but after letting them know... More

Was this review helpful? Yes
FamilieKremslehner, Inhaber at Graben Hotel, responded to this review

Dear Guest, thank you for choosing Graben Hotel for your recent stay in Vienna. We really appreciate that you took the time to write a review after your stay at our hotel, especially for mentioning the very central location, our great customer service and our gorgeous breakfast buffet. Our team takes great pride in offering our guests an agreeable stay.... More

Cork, Ireland
Contributor
18 reviews 18 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel offers a terrific central location. But that is not all - the rooms are very comfortable and clean. The breakfast staff are so friendly and always ensure that items are replenished immediately . Convenient to shops, bars and the underground. Try the bar across the road for a nightcap - atmospheric.

Was this review helpful? Yes
FamilieKremslehner, Inhaber at Graben Hotel, responded to this review

Dear Guest, thank you for taking the time to send us your comments after your recent stay in our Graben Hotel. We are pleased to read, that you enjoyed your stay with us and that you appreciated the central location, the large breakfast buffet and the friendliness of our staff. Thank you again for sharing your feedback on TripAdvisor. We... More

Bucharest, Romania
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 9, 2014

Exclellent location, otherwise nothing special. Clean, but not spotless. WC and bathroom without ventilation. Very old and damaged furniture. Rude staff (only one member of staff, I don''t remember his name ). Breakfast was OK, but not yoo many options. Not a four stars hotel, maybe 2 or 3 stars !!! Italian restaurant was disappointing.

Was this review helpful? Yes 1
FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest! We are very sorry to hear that your stay at our Graben Hotel was disapponting for you. Especially the fact that our team was rude is very painful for us, as we always lay much effort on friendlyness, as a family owned business this is one of our most important issues. We usually get very nice responses for... More

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Additional Information about Graben Hotel

Address: Dorotheergasse 3 | 1010 Wien, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Innere Stadt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Graben Hotel 4*
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Also Known As:
Graben Hotel Vienna

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style
#64 Family Hotel in Vienna #71 Luxury Hotel in Vienna #91 Romantic Hotel in Vienna
Hotel Class
Number of rooms
52

Questions & Answers

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3 questions

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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