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All 369 Vienna hotels

Graben Hotel

4.0 of 5 Hotel   |   Dorotheergasse 3, Vienna 1010, Austria (Innere Stadt)
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73%
Ranked #99 of 369 hotels in Vienna
A recent review
5 of 5 stars reviewed 2 days ago
Brummiesabroad Norwich, United Kingdom
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311 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Norwich, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Graben for 4 nights last week with my daughter. It is extremely well located by Stephansplatz, the U Bahn and the cathedral. I totally disagree with a recent reviewer who said it was nothing special and not spotless. The building is old, typically Austrian, with classical furniture. Don't expect Ikea modern flat pack! Our room was... More

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Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Graben Hotel has one outstanding feature for being located in the old city center of Vienna – air conditioning! It is also very centrally located, just off the mostly pedestrian-zoned Graben, between St. Stephen’s Cathedral and Plague monument. The Opera House is barely a 10-minute walk away, and public transport by tram or train are also within a short walking... More

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Sheffield
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for 3 nights and we are looking forward to staying again sometime. The location of this hotel is perfect for visiting central Vienna, everything of interest is within easy walking distance. Staff were very friendly and helpful. On our arrival our room had been made out as a single rather than double but after letting them know... More

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Cork, Ireland
Contributor
16 reviews 16 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel offers a terrific central location. But that is not all - the rooms are very comfortable and clean. The breakfast staff are so friendly and always ensure that items are replenished immediately . Convenient to shops, bars and the underground. Try the bar across the road for a nightcap - atmospheric.

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FamilieKremslehner, Inhaber at Graben Hotel, responded to this review

Dear Guest, thank you for taking the time to send us your comments after your recent stay in our Graben Hotel. We are pleased to read, that you enjoyed your stay with us and that you appreciated the central location, the large breakfast buffet and the friendliness of our staff. Thank you again for sharing your feedback on TripAdvisor. We... More

Bucharest, Romania
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Exclellent location, otherwise nothing special. Clean, but not spotless. WC and bathroom without ventilation. Very old and damaged furniture. Rude staff (only one member of staff, I don''t remember his name ). Breakfast was OK, but not yoo many options. Not a four stars hotel, maybe 2 or 3 stars !!! Italian restaurant was disappointing.

Was this review helpful? Yes 1
FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest! We are very sorry to hear that your stay at our Graben Hotel was disapponting for you. Especially the fact that our team was rude is very painful for us, as we always lay much effort on friendlyness, as a family owned business this is one of our most important issues. We usually get very nice responses for... More

Val-des-Monts, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Room 54 in July 2014 is when we stayed at this hotel. Turn a corner and you are right in the heart of the action. Very clean, quiet and cosy. Excellent location but the best is the staff. We took an expedition and had to leave before breakfast...they made us a breakfast to take out!! They called to make sure... More

Was this review helpful? Yes 1
FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest! Thank you very much for taking the time to let us know how much you enjoyed your stay at our Graben Hotel! We are delighted to hear that our staff - especially Martha made your stay a special one! Please recommend our Hotel to friends - we will pass on your kind words to our team. Heartly greetings... More

Austin, Texas
Contributor
18 reviews 18 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 23, 2014

The Graben Hotel sets the bar for both location and outstanding customer service. The hotel is located literally steps from St. Stephens Cathedral, the underground and high end shopping as well as the Square. The staff went out of their way to ensure we had a good experience, particularly the desk staff Mahmoud Ameer and Marta who were friendly, and... More

Was this review helpful? Yes 1
FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you so much for posting your nice review on TripAdvisor. We are so glad to hear that you liked our Graben Hotel and that our staff impressed you with professionalism and friendliness. Thank you also for mentioning our delicious Italian Trattoria Santo Stefano. Please recommend us also to your family and friends Looking forward to your soon... More

Vilnius, Lithuania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 13, 2014

The hotel is located in city center it is few steps from St.Stephens Cathedral. The personal was very friendly and always ready to help. My room was rather small and window was couple of metres from a wall , so the view was not really nice. I was woken up evey morning at 7 by construction sounds. The breakfast was... More

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FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you for posting your impression on TripAdvisor. We are delighted to hear, that you liked our hotel, especially our friendly staff. We are sorry to hear, that the construction works nearby the hotel disturb your rest in the morning, unfortunately we can not influence the external works Looking forward to welcoming you again, next time you visit... More

Winchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 12, 2014

I have just returned from a week at the Graben Hotel. I received a warm welcome when I arrived. All the staff are friendly and helpful, and by the time I left I felt quite sad to be saying goodbye to everyone! It doesn't seem right to single out anyone, but - I have to say a special thank you... More

Was this review helpful? Yes 3
FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Guest, thank you so much for your really kind review after your stay at our Graben Hotel. We are pleased to read that you enjoyed your stay in our house, especially the very central location, our staff at the reception (we will pas your compliment on to Marta), our delicious breakfast buffet and also our well known Trattoria Santo... More

Chester, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 5, 2014

We booked this hotel a week before we intended to stay. We had toured throughout Austria changing locations every day. Our trip had gone well and when we arrived in Vienna we were extremely excited to pass all the attractions we wanted to see and they were all on the doorstep of the Graben. We had chosen the Graben for... More

Was this review helpful? Yes 2
FamilieKremslehner, Owner at Graben Hotel, responded to this review

Dear Mr. Warburton, again, we would like to apologize for moving you to our sister hotel and we know, that all apologies and explanation can not change your impression or disappointment. As written in several mails before, we had a technical problem and unfortunately were faced to un unexpected overbooking, which we solved in the best possible way for our... More

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Additional Information about Graben Hotel

Address: Dorotheergasse 3, Vienna 1010, Austria
Location: Austria > Vienna > Innere Stadt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Graben Hotel 4*
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Also Known As:
Graben Hotel Vienna

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style
#67 Family Hotel in Vienna #69 Luxury Hotel in Vienna #78 Romantic Hotel in Vienna
Hotel Class
Number of rooms
52

Questions & Answers

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