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All 368 Vienna hotels

Hotel am Konzerthaus

4.0 of 5 Hotel   |   Am Heumarkt 35-37 | 1030 Vienna, Vienna 1030, Austria
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91%
Ranked #53 of 368 Hotels in Vienna
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
John L Eye, United Kingdom
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1,574 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Eye, United Kingdom
Top Contributor
249 reviews 249 reviews
40 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our taxi from the airport took us to the Hilton and swore that it was the right hotel, initially supported by the doorman. We stood our ground and, after a discussion they found where we should go. A taxi late one night also didn't know of it and took us somewhere else totally as I'd said it was in Heumarkt,... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed 4 nights. I''m soon going back to Vienna, and will stay at Hotel am Konzerthaus again. Very seviceminded staff, reception, cleaning-ladies, in the restaurant. Very comfortable bed. Absolutly clean. A very, very nice hotel.

Was this review helpful? Yes
Michael_Filnhals, Guest relations at Hotel am Konzerthaus, responded to this review

Dear Guest, Thank you very much for this wonderful review. It is always a pleasure to receive positive feedback as it is a source of motivation for all of us. On behalf of the entire team, I wish you all the best and I am looking forward to welcome you very soon-If you need any assistance , feel free to... More

Round Hill, Virginia
1 review
4 of 5 stars Reviewed 5 days ago NEW

We recently returned from a four night stay in Vienna at Am Konzerthaus and we would stay again without question. Very good staff, nice room with a very good bed. Very good location as well. A very good breakfast, however, a small area and not very well staffed creating somewhat of a problem. Overall my wife and I rate the... More

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Michael_Filnhals, Guest Relations Manager at Hotel am Konzerthaus, responded to this review

Dear Guest, Thank you very much for taking the time to write a review of your recent stay at MGallery Hotel Am Konzerthaus on TripAdvisor. It makes us very happy to read that we were able to fulfill your expectations and you enjoyed your stay with us. Please rest assured that I will share your comments with our team members.... More

Tomsk, Russia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A good hotel, modern and at a good location. The staff at the frontdesk were quite helpfull. We had a standard room and it was great with a big bed and very comfortable pillows. However the bathroom needed renovation. The shower was leaking and wash basin cracked.

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Michael_Filnhals, Guest Relations Manager at Hotel am Konzerthaus, responded to this review

Dear Guest, First of all I would like to thank you for taking the time share your review on this platform. It makes us happy to read that you enjoyed many benefits of our hotel and our services. Nevertheless, I also thank you for mentioning the service areas which we still have to improve. Our aim is, to provide all... More

1 review
5 of 5 stars Reviewed 1 week ago NEW

My husband and I just got back from a terrific stay at the Hotel Am Konzerthaus in Vienna. We had such an incredible experience there, it truly made our visit to Vienna that much better, and one we will never forget. From the moment we walked in we felt at home! The entire staff (especially the concierge, Michael) was so... More

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WienMag, Guest Relations Manager at Hotel am Konzerthaus, responded to this review

Dear Guest, I am thrilled to read your review! Thank you very much for taking the tome and trouble to share the experiences of your recent stay with this audience. Thank you for your high praise about our hotel. It is most gratifying to learn that you have enjoyed all aspects of the time you spent at MGallery Hotel Am... More

Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great hotel. ....excellent location. .....breakfast was superb.....customer service needs work. ....front desk not very friendly......getting ice for a sore knee was an adventure.....rooms are great...however the bathtub was very dangerous

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WienMag, Guest Relations Manager at Hotel am Konzerthaus, responded to this review

Dear Guest, I would like to thank you for taking the time to share your review on TripAdvisor. We are very pleased to hear that you enjoyed your stay with us, and thank you also very much for pointing out the service areas which still have to be improved. Please rest assure that it is utmost important for us to... More

2 reviews
2 of 5 stars Reviewed 1 week ago

I was in town for business and stayed 3 nights. While the room is clean and comfy, it's one of the smallest Ive seen in a 4* hotel that charges over 200E. Furniture is pretty worn-out, no wine in minibar, and internet keyboard had jam smeared all over it. I've asked a housekeeping lady to replace it for me, and... More

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WienMag, Guest Relations Manager at Hotel am Konzerthaus, responded to this review

Dear Guest, First of all I would like to thank you for taking the time to share your opinion on TripAdvisor. I am sorry to read of your disappointment with our service mainly housekeeping and restaurant. I apologize for the cleanliness issues you encountered in the room and for the lack of care you felt from some team members. I... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very romantic and cosy hotel! We love hotel design and the Klimt art on bedroom wall! Comfortable bed and pillows indeed. Love coffee table in the hotel with the kettle and great teas selections. Bathroom shower could be stronger, but we love music stereo from tv in shower room - very entertaining!!! :D Breakfast was very deliscious - very tasty... More

Was this review helpful? Yes
WienMag, Guest Relations Manager at Hotel am Konzerthaus, responded to this review

Dear Guest, Greetings from MGallery Hotel Am Konzerthaus Vienna. We would like to thank you for writing such a positive review on TripAdvisor! Thank you for recognizing the hotel´s good location, our rooms, great facilities and attentive staff. We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you gave us... More

Abilene Tx
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

This is a very nice hotel, quite modern and well appointed. The bed and pillows were very comfortable. There was also an expresso machine in the room, which was fun to use. The front desk staff, however, were not knowledgable about restaurants close by. They sent us to one down the street which was closed on that day. Then the... More

Was this review helpful? Yes
WienMag, Guest Relations Manager at Hotel am Konzerthaus, responded to this review

Dear Guest, Thank you for sharing your experiences with us. I sincerely apologize for your dissatisfaction from the service and the acknowledge of restaurants you were given during your stay. We have looked into the matters note and are taking actions to make sure these issues do not recur in the future. Your satisfaction is very important to us and... More

Dubai, United Arab Emirates
1 review
2 of 5 stars Reviewed 1 week ago

The hotel was recommended to by a business contact.The hotel is totally not worth 4*. Its a 3* hotel. Staff at reception is very unfriendly and not used to deal with international public. They try hard but simply can't make it work. No apple chargers and 25Euro to use an adapter. People traveling around the world for business find this... More

Was this review helpful? Yes
WienMag, Guest Relations Manager at Hotel am Konzerthaus, responded to this review

Dear Guest, Thank you very much for taking the time to share your opinion on TripAdvisor. Please accept my sincerest apologize that we were not able to fulfill your expectations. Your comments are being forwarded to the department managers for their care and attention to prevent these incidents from recurring. Regarding bookings, special deals and prices I kindly ask you... More

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Additional Information about Hotel am Konzerthaus

Address: Am Heumarkt 35-37 | 1030 Vienna, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel am Konzerthaus 4*
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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