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Hotel Am Konzerthaus - MGallery Collection

#56 of 368 Hotels in Vienna
Certificate of Excellence
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Am Heumarkt 35-37 | 1030 Vienna, Vienna 1030, Austria
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Hotel Am Konzerthaus - MGallery Collection
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2,098 Reviews from our TripAdvisor Community

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Carinthia, Austria
Level Contributor
52 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This Hotel is one of the preferred hotels of my business partners. Although already one of the older hotels, the rooms are clean, the bed is very good. In the superior room they offer a Nespresso machine, very convenient is I need to spend more time in the room for work. The staff is very friendly, the breakfast very good.... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank JoFra9800
New York City, New York
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I stayed with a friend for 4 days over Christmas and had a fantastic experience. There wasn't one flaw. The room was large, comfortable and clean. The breakfast was terrific. So many choices and very attentive staff, constantly refilling trays and delivering delicious cappuccinos. The front desk staff were charming, friendly and went the extra mile to help us with... More 

Helpful?
Thank MHS_7025
Hotel_am_Konzerhaus, Guest Experience at Hotel Am Konzerthaus - MGallery Collection, responded to this review

Dear Guest, It was a pleasure to welcome you in MGallery Hotel Am Konzerthaus.Thank you for this wonderful review and for the nice words towards us.I will forward them to the entire team as they are a great source of motivation. I wish you all the best for the new year and hope to see and welcome you again! Best... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

I stayed there in December, the hotel is quite nice with nice decoration, clean rooms, helpful staff and decent prices including breakfast. It's only a 10-15 min. walk from the city centre in a quiet and safe area. Also very close to the main central train station. I would go there again.

Helpful?
Thank YnsP55
Hotel_am_Konzerhaus, Leiter Gästebetreuung at Hotel Am Konzerthaus - MGallery Collection, responded to this review

Dear YnsP55, We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Darwin, Northern Territory
Level Contributor
84 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for several nights. The staff were so helpful and seemed to genuinely want to ensure our stay was comfortable and fun. On check in, Oliver took the time to suggest several activities we might be interested in and to point them out on a map. He also allowed us to sign up for the Accor loyalty program... More 

Helpful?
2 Thank hapitraveller
Hotel_am_Konzerhaus, Leiter Gästebetreuung at Hotel Am Konzerthaus - MGallery Collection, responded to this review

Dear Happitraveller, We would like to thank you for writing such a positive review on TripAdvisor! Thank you for recognizing our property, our excellent staff and location. We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you gave us on TripAdvisor are greatly appreciated and we hope we have the... More 

Prague
Level Contributor
103 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 1 week ago

In general my stay was ok, but i was surprised by heavy smell all the way in the hotel. I am not sure if i was there during some special "deo" season or its usual. I had feeling I am in some parfum shop (understand with heavy russian parfums). Room was big enough, with standard furniture, same for bathroom. Hotel... More 

Helpful?
Thank Svestka
Hotel_am_Konzerhaus, Leiter Gästebetreuung at Hotel Am Konzerthaus - MGallery Collection, responded to this review

Dear Svestka, Thank you very much for having taken the time to post your review on Tripadvisor. Please let me offer our most sincere apologies for the inconveniences you encountered. I am truly sorry we did not meet your expectations on this occasion. Please rest assured that we are most grateful to you for having taken the time to bring... More 

London, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I always stay there when I go to Vienna (about 6 times a year), firstly the hotel itself is quite nice and has a very decent location, but most importantly the staff are very efficient and extremely friendly. They give you a personal welcome through little touches, I would thoroughly recommend! Design: the hotel has been renovated and is fairly... More 

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank aurelia_mason
Hotel_am_Konzerhaus, Leiter Gästebetreuung at Hotel Am Konzerthaus - MGallery Collection, responded to this review

Dear Aurelia_Mason, Warmest greetings from MGallery Hotel am Konzerthaus and thank you so much for the amazing feedback which you forwarded us on tripadvisor.com - much appreciated! Your kind words make us very proud and we are delighted to read that we could live up to your expectations in all areas and make your stay a memorable one! It is... More 

Spalding, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just arrived back from Vienna today and must praise the Am Konzerhaus hotel for our wonderful stay. We were welcomed by big smiles and great warmth by the receptionist on duty and settled into a super quiet courtyard facing room. Our room was lovely and not old fashioned in our opinion. Great lighting with reading lights that were movable and... More 

Helpful?
3 Thank Kerry W
Hotel_am_Konzerhaus, Leiter Gästebetreuung at Hotel Am Konzerthaus - MGallery Collection, responded to this review

Dear Kerry W., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Liverpool, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights at this lovely hotel. Room was a good size, comfortable bed and kept very clean. Good size bathroom - it would be good to have a non-slip mat in the bath. Tea & coffee making facilities and a mini bar are in the room along with a complimentary bottle of water. The bottle of fruit juice... More 

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank rosiewillow
Hotel_am_Konzerhaus, Leiter Gästebetreuung at Hotel Am Konzerthaus - MGallery Collection, responded to this review

Dear Rosiewillow, We would like to thank you for writing such a positive review on TripAdvisor! Thank you for recognizing our property, our excellent staff and location. We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you gave us on TripAdvisor are greatly appreciated and we hope we have the... More 

Kosice, Slovakia
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel is old, not well renovated. Look at the lifts. They are old, they are shaking, they do not give you a good feeling. In the rooms, the furniture is damaged, the bathroom is old fashionned. The breakfast is poorly organized (not enough place). Wifi works very slowly.

Helpful?
Thank PCO K
Hotel_am_Konzerhaus, Leiter Gästebetreuung at Hotel Am Konzerthaus - MGallery Collection, responded to this review

Dear PCO K, thank you very much for having taken the time to share your experiences in our Mgallery Hotel am Konzerthaus Vienna on TripAdvisor. I regret that we were not able to make you feel comfortable during your last stay. Please accept my apologies for the inconveniences caused. I would be thankful if you give us a chance to... More 

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