We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 369 Vienna hotels

BEST WESTERN PREMIER Kaiserhof Wien

4.0 of 5 Hotel   |   Frankenberggasse 10, Vienna A-1040, Austria
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added BEST WESTERN PREMIER Kaiserhof Wien to your Saves list
BEST WESTERN PREMIER Kaiserhof Wien
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
94%
Ranked #11 of 369 hotels in Vienna
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Jane W Houston, Texas
  • Overview
  • Reviews (732)
  • Photos (307)
  • Amenities
  • Q&A
  • Room tips (80)
  • Location
  • More
Write a Review

732 people have reviewed this hotel

Traveler rating
    520
    173
    26
    9
    4
See reviews for
143
353
33
66
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Houston, Texas
2 reviews
5 of 5 stars Reviewed yesterday NEW

Talk about customer service, nowhere else will you find more professional, courteous, and helpful staff than at this hotel. We are talking about the entire staff we encountered during our 3 nights stay at this hotel last month. The first evening while enjoying a drink in the sitting area we were discussing our arranged tour for next morning. The staff... More

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your feedback and your compliments and hope to may welcome you back again at the KAISERHOF Wien. your KAISERHOF Team More

ilford.essex
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed yesterday NEW

spent four nights in this wonderful hotel ,it was like stepping back in time ,the décor was beautiful I always use T.A. as who wants to spend precious holiday time sorting out problems most of the time Christie was on duty who sorted all our little problems on getting around this beautiful City so much to see and her directions... More

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your kind compliments and your feedback. We hope you had a safe journey back home and would be happy to welcome you back again at the KAISERHOF Wien. your KAISERHOF-Team More

Zurich, Switzerland
Top Contributor
68 reviews 68 reviews
51 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I really loved this hotel and Christa on the front desk was super polite and pleasure to deal with, prior to my arrival there had been few emails just confirming everything, were very efficient, polite, courteous and super professional! Room was fantastic, large room on the top floor, very spacious and the electronic blinds that went up or down with... More

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback. We hope to welcome you back soon at the KAISERHOF Wien. your KAISERHOF-Team More

Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

At the Vienna train station we got a taxi to the Best Western Premier Kaiserhof hotel. The hotel is close to the station but the cost was 15 Euros each way. The return trip was so quick being a Sunday that we thought that our driver misunderstood us. We stayed three nights at this hotel. This hotel has marble steps... More

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We aprecciate your compliments and your feedback. Concerning the AC and the temperature - as 1st hotel in austria we are Green Globe certified so the environment and the social belongings... More

Perth
Contributor
15 reviews 15 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel far exceeded expectations, from the moment we arrived we experienced exceptional customer service. The room was large and nice big bath. The breakfast was the best - there was so much choice and everything very fresh and the buffet constantly being refilled. The hotel is very elegant and a delightful place to stay. Highly recommend this hotel.

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good morning, we hope you had a safe and comfortable journey back home. Thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback. We hope to may welcome you back again at the KAISERHOF Wien. Best wishes your KAISERHOF-Team More

Chicago, Illinois
Top Contributor
86 reviews 86 reviews
45 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect location - quiet, but close to everything. Clean large room, nice bed and bathroom. Breakfast looked more like a brunch - champagne, 5 kinds of brie, salmon, full-size honeycomb rack, etc. highly recommended

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to may welcome you back again in KAISERHOF Wien. your KAISERHOF-Team More

Shrewsbury, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for three nights at this hotel and from the start it was a very enjoyable experience. We had arranged with the hotel in advance to collect us from the airport. We were greeted by a very jovial man who looked after us and we arrived to our destination safely having been told about local areas of interest on... More

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable and safe journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. Thank you so much for the great feedback and your compliments. We hope to may welcome you back again at the BEST WESTERN PREMIER Kaiserhof Wien. Best Regards from... More

Stockholm, Sweden
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I had a really great stay at hotel Kaiserhof in Vienna 4-9 July 2014. Location of the hotel was very good, near the subway station Karlsplatz. The hotel itself is very nice and comfortable, breakfast excellent, and before all the staff is very nice and helpful, assisting us when we were waiting to be picked up for... More

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to may welcome you back again in KAISERHOF Wien. your KAISERHOF-Team More

London
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from four nights at this hotel and would recommend it as a good base for exploring Vienna. Most attractions are only a 10 minute walk away and it is set on a quiet street not far from the Karlsplatz underground station. The hotel has the feel of a fairly modern city hotel with all one would... More

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to may welcome you back as our guests in KAISERHOF Wien. your KAISERHOF-Team More

New York
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Best Western does not have the best reputation in the US. I was a little skeptical when our travel agent recommended this hotel. i am so glad that we decided to stay here. The staff was friendly and very helpful. I contacted the hotel ahead of time to let them know I had a gluten allergy and they had gluten... More

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien, we appreciate your compliments and your feedback. As an ECARF certified hotel, the needs of allergic person are very important to us. We hope to may welcome you back again. sincerely your KAISERHOF-Team More

Owners: What's your side of the story?
If you own or manage BEST WESTERN PREMIER Kaiserhof Wien, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN PREMIER Kaiserhof Wien? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PREMIER Kaiserhof Wien

Address: Frankenberggasse 10, Vienna A-1040, Austria
Phone Number:
Location: Austria > Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Kaiserhof Wien 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, TripOnline SA, Travelocity, Orbitz, Booking.com, Hotels.com, Tingo, HotelTravel.com, Otel, BookingOdigeoWL, Despegar.com, Priceline and Agoda so you can book your BEST WESTERN PREMIER Kaiserhof Wien reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

307 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (252)
Viewed
Bathroom (16)
Viewed
Room/suite (47)
Viewed
Dining (23)
Viewed
Hotel & grounds (37)
Viewed
View from room (6)
Viewed
Other (123)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Room/suite (19)
Viewed
Hotel & grounds (14)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Dining (6)
Viewed
View from room (2)
Viewed
Other (13)

Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style
#5 Family Hotel in Vienna #10 Romantic Hotel in Vienna #11 Luxury Hotel in Vienna #12 Business Hotel in Vienna
Hotel Class
Official Description (provided by the hotel)
The KAISERHOF was built in 1896 (last renovation 2012). The familiar hotel (private running hotel) is located in a quiet area, centrally located in the heart of Vienna. The State Opera House, St Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby.The natural friendliness of the staff, best quality service, and real love of detail give the hotel a uniquely attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 rooms on 6 floors. Categories: Classic, Superior, Luxury, Junior-Suites, Suites and special ANTI-ALLERGY Rooms are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. ... more   less 
Number of rooms
74

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer