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BEST WESTERN PREMIER Kaiserhof Wien

Travelers' Choice award winner
Frankenberggasse 10 | 1040 Wien, Vienna A-1040, Austria
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BEST WESTERN PREMIER Kaiserhof Wien
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1,047 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brussels, Belgium
Level Contributor
112 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed yesterday NEW

My title says it all, check in was swift and the lady on reception was lovely, I managed to park outside and the fee for 24 hours was less than 5 euros. The room was a very good size and the bed was super comfortable, my only gripe would be lack of English TV channels from the wide selection. Star... More 

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Hertfordshire, United Kingdom
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel for one night while on business. The staff was very helpful and friendly. The hotel is located conveniently near the city centre. The room I had was big compared to other hotels of a similar class. The cleanliness cannot be faulted. The décor was really elegant and the room amenities left nothing to be desired.The Wi-Fi... More 

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and look forward to welcoming you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team More 

Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

What this hotel lacks in 5 star ambience it overcomes with exceptions staff!! The reception staff are inviting, helpful and charming. The housekeeping staff consistently greeted us: good morning/afternoon, how may i help you? Again, this isn't a luxury hotel, but it has old world charm and sophistication: well appointed and maintained, modern services, and comfortable. The hotel is located... More 

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. Your opinion is important to us, because feedback and the information after a guest stay is the best way to improve our service and make every stay as comfortable as possible. We appreciate your compliments and your feedback and hope... More 

Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Hotel was located approximately a 10 minute walk to the State Opera House on the edge of the city centre. The hotel was superb, exceptionally clean, bedroom and bathroom were a good size and well equipped for a standard room. The staff exceptionally friendly and helpful. The breakfast was amazing, the best quality and quality was the best of any... More 

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Dear John, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. Your opinion is important to us, because feedback and the information after a guest stay is the best way to improve our service and make every stay as comfortable as possible. We appreciate your compliments and your feedback and hope... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The hotel is situated very central to Vienna, and affords excellent accommodation, friendly, helpful and professional staff . The room was spacious and very comfortable. The reception and bar staff went out of their way to extend a warm welcome. Christa provided a five star friendly service as our receptionist.....she was closely followed by her colleagues and other front of... More 

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon Ken, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. Your opinion is important to us, because feedback and the information after a guest stay is the best way to improve our service and make every stay as comfortable as possible. We appreciate your compliments and your feedback and... More 

Manchester, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Fantastic stay at the Kaiserhof - it is very conviently located close to Karlplatz, meaning that you can very quickly get around Vienna and also visit attractions that bit further afield. We found the hotel to be good value, and the staff very helpful. Breakfast was fabulous. There are some nice restaurants close to the hotel if your daytime adventures... More 

Was this review helpful? Yes 2
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. Your opinion is important to us, because feedback and the information after a guest stay is the best way to improve our service and make every stay as comfortable as possible. We appreciate your compliments and your feedback and hope... More 

Nottingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We arrived to a warm welcome by friendly and efficient staff. The room was spacious and comfortable. Breakfast was excellent with a very wide choice. The hotel is very conveniently situated for visiting Vienna - public transport is close by both tram and metro. It is also close enough to walk into Vienna old town. Public transport in Vienna is... More 

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. Your opinion is important to us, because feedback and the information after a guest stay is the best way to improve our service and make every stay as comfortable as possible. We appreciate your compliments and your feedback and hope... More 

Sale Cheshire UK
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed at the Kaiserhof for 4 nights at end of August. It is ideally situated on a quiet sidestreet, a five minute, easy walk from the Opera House and centre of Vienna. As soon as you walk in there is a relaxing, friendly atmosphere and a warm welcome from all staff. We stayed in a 'Romantik' room on the third... More 

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. Your opinion is important to us, because feedback and the information after a guest stay is the best way to improve our service and make every stay as comfortable as possible. We appreciate your compliments and your feedback and hope... More 

Helsinki, Finland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is very good hotel for the money. Excellent breakfast with a lot of different choices, rooms are clean- and quit. Beds in the rooms are very comfortable! The staff is very helpful in all kind of issues. Location is close to city center and metro station.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Dear Kari, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. All the best from Vienna Yours KAISERHOF Team More 

skipton
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We received a warm greeting when we arrived and every time we entered the hotel. Every member of staff had a friendly manner. Reception,Christa in particular booked concerts and restaurants for us and could not be be more helpful. Hotel air conditioning proved a godsend with the very high outside temperatures. The bar/Lounge is very comfortable and excellent service. Breakfast... More 

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. All the best from Vienna Yours KAISERHOF Team More 

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Staying in Wieden

Neighborhood Profile
Wieden
The fourth district combines elegant tradition with contemporary style and relaxed living. More than a dozen town palaces and churches such as St. Charles Borromeo have added glamour to a neighborhood known for its traditional retail and crafts shops, taverns, cafés. Wieden is also home to Naschmarkt, Vienna’s largest street market. Many bohemian types have found their way to Wieden: meet them in trendy cafés and bars, shop alongside them for vintage items, enjoy Wien Museum’s and Kunsthalle’s modern temporary exhibitions, and hang out with the bees at Vienna’s most beautiful urban garden, Karlsgarten.
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