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BEST WESTERN PREMIER Kaiserhof Wien

4.0 of 5 Frankenberggasse 10 | 1040 Wien, Vienna A-1040, Austria
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BEST WESTERN PREMIER Kaiserhof Wien
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BEST WESTERN PREMIER Kaiserhof Wien
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842 reviews from our community

Traveler rating
    600
    202
    28
    9
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Miami, Florida
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just checked in a couple of hours ago but I already love it! Great customer service!!! Very detail-oriented!! We had slippers, chocolates and a basket of cookies for Christmas waiting in the room! And as if it wasn't enough, we left the room to go have dinner and when we came back, the staff had very nice recommendations from... More 

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Chertsey, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for a 2 night break pre-christmas break. The hotel is lovely, clean and in a quiet side road. We found the staff to be friendly, professional and helpful. Although maybe they could do with more than one member of staff on the bar of an evening. Although the bar was not overly busy, they were... More 

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback. Concerning the heating in the room – the temperature could be set 2 degrees up and down directly in the room. If... More 

London, United Kingdom
Contributor
18 reviews 18 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I had great expectations from this hotel when I read reviews on Tripadvisor and booked it for 3 nights, but guess I did not come back fully satisfied. First, the positives: a beautiful hotel with a great location, good facilities (room service was a big plus), and a good breakfast spread. Also, it was my daughters 2nd birthday and I... More 

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, Thank you for completing the survey regarding your recent stay at the BEST WESTERN PREMIER Kaiserhof Wien. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better... More 

Sarasota, Florida
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Just a few minutes walk to all the must sees in Vienna the hotel has been superbly renovated we had a first floor room with parquet floors and a high ceiling. The staff was very accomdating allowing early check in after our river cruise highly recommend this hotel

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Dear Marvin, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your feedback and the ratings and hope to welcome you back again at the KAISERHOF Wien. Kind regards and a merry christmas yours KAISERHOF Team More 

aberdeen
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Kaiserhof is a long established hotel in a traditional building - nothing plastic and not too much glass. Reception is quietly efficient and the people charming - nothing is too much trouble. The beds are super with real cotton sheets, you may well have forgotten how nice that is. Excellent breakfast and you can be in the centre of... More 

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable and safe journey back home. Thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We hope to welcome you back at the KAISERHOF Wien. Merry Christmas yours KAISERHOF Team More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We just spent 3 nights at this hotel and were very pleased with our stay. Our room on the 4 th floor was lovely and very quiet when sleeping at night. The breakfast in the morning was excellent with a full variety of flavours to suit everyone's taste. We had a lovely handwritten note in our room with recommendations for... More 

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you so much for completing the survey regarding your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback an hope to welcome you back again at the KAISERHOF Wien. Merry Christmas yours KAISERHOF Team More 

Campbell Town, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our third stay, the first back in the early 1990's. It was sensational then. The second in September 2012, (it's a long way from Australia). It was sensational then. The third was November 2014. Still sensational. The breakfast just superb, the service/staff just superb, the hotel just sensational. If you stay anywhere else in Vienna it would have... More 

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning David, we hope you had a comfortabel journey back home. Thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back soon at the KAISERHOF Wien. The entire team of the KAISERHOF Wien a wonderful christmas time! Kind... More 

Omagh, United Kingdom
Top Contributor
133 reviews 133 reviews
49 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed in this hotel for 3 nights whilst exploring the city of Vienna. Location: On foot most of the main sights are a good 20-30 minutes away. By tram it's probably shorter but we didn't use public transport. There is a small Christmas market a few minute's walk away. Also there is a few convenient grocery... More 

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, Thank you for completing the survey regarding your recent stay at the BEST WESTERN PREMIER Kaiserhof Wien. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better... More 

Wilayah Persekutuan, Malaysia
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms were perfect, whilst facing the courtyard. enjoyed breakfast in a classy environment. They serve sashimi for breakfast .... Enjoyed the Christmas mkt just 2 blocks away Service was impeccable especially when u are 'dressed up' (wink wink) U must try their hot chocolate...price around euro 3.50 (similar to other cafes in Vienna) but the quality is outstanding

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable and safe journey back. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back at the KAISERHOF Wien. Kind regards yours KAISERHOF Team More 

shropshire
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect choice for visiting Vienna. Hotel of an excellent standard, all staff very welcoming, decor lovely and bedrooms very comfortable. Breakfast excellent choices including fresh honeycomb, prosecco, smoked salmon, cooked and all good quality. We ate lunch there and all very good quality and reasonable price. Within walking distance of the Opera House only 10 minutes and about 20 minutes... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon at the KAISERHOF Wien. Kind regards yours KAISERHOF Team More 

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Additional Information about BEST WESTERN PREMIER Kaiserhof Wien

Address: Frankenberggasse 10 | 1040 Wien, Vienna A-1040, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Kaiserhof Wien 4*
Number of rooms: 74
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western
Hotel Style:
#6 Spa Hotel in Vienna
#6 Family Hotel in Vienna
#9 Romantic Hotel in Vienna
#11 Luxury Hotel in Vienna
#16 Business Hotel in Vienna

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