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All 368 Vienna hotels

BEST WESTERN PREMIER Kaiserhof Wien

4.0 of 5 Hotel   |   Frankenberggasse 10, Vienna A-1040, Austria
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Ranked #11 of 368 hotels in Vienna
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Leo F
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734 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
Contributor
20 reviews 20 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

What a great hotel. After three weeks on the road in good hotels we arrived at the Kaiserhof without having researched it beforehand. And what a pleasant surprise we got. From the moment you step in the door the hotel wraps itself around you. It is like stepping back in time. The decor and ambiance is beautiful as befits this... More

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Toronto, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Part of the Best Western Premiere collection of fine hotels, the Kaiserhof is privately owned by a family of hoteliers that has operated the property for many years. This possibly accounts for the high quality of service that one receives even before arriving. When I wrote to the hotel to explain my special needs (I have mobility problems), I immediately... More

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning Robert, thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your feedback and all your compliments. We always try to satisfy the needs and wishes of our guests. We try to keep the standard on a high level and every day - we try to the best for every... More

Florence, Italy
1 review
4 of 5 stars Reviewed 1 week ago

I stayed at Hotel Kaiserhof in Wien. The hotel is close by the station and 5 minutes walking away from the centre. Breakfast is awesome. The rooms are cleaned and the bed is perfect. I would anyway recommend this hotel to any other person.

Review collected in partnership with Best Western

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and would be happy to welcome you back soon at the KAISERHOF Wien. kind regards your KAISERHOF Team More

Munich, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My Criteria stays same: Quality of Staff: Brilliant Breakfast: As good as you would get anywhere Location: Excellent I frankly didnt notice any issues at all... I had to call Reception once for something and it was taken care of immediately....... Families and Couples would like this place.. There are also lots of sightseeing opportunities closeby....Rooms were nice too... comfortable... More

Was this review helpful? Yes 2
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback! We are looking forrward to welcome you back soon again at the KAISERHOF Wien. yours KAISERHOF Team More

rekkem
Contributor
18 reviews 18 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

As a business traveler I would quote this hotel: good. For a trip to Vienna: good location at 10 min easy walk to the old town center and all the famous attractions. The Staff is helpful and friendly, rooms are well equipped and air-conditioned. The breakfast offers you an enormous choice of everything, and again, a friendly staff. All in... More

Was this review helpful? Yes 2
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your feedback and your compliments. We hope to may welcome you back again at the KAISERHOF Wien. kind regards yours KAISERHOF-Team More

Tokyo, Japan
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

With the popularity of Vienna as a tourist destination for city trips, it is difficult to find a hotel with a decent price - performance ratio. Kaiserhof offers great value for a very reasonable price. The location is good (ten minutes walk to Karlsplatz), the rooms clean, the service friendly and the breakfast excellent.

Was this review helpful? Yes 2
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and would be happy to welcome you back again at the KAISERHOF Wien. kind regards yours KAISERHOF-Team More

Surrey
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on our last night in Austria before flying home to London. Although we weren't there for long, the hotel grew on us - perhaps due to the complementary prosecco that came with breakfast. Our room, although a large suite was rather spartan - and we needed to request extra bed covers as the air conditioning was perhaps... More

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon, we hope you had a comfortable journey back home. Thank your for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback. The Airconditioning system works on 21degrees and you are able to adapt the temperature plus/minus 2 degrees. We hope we may welcome you back again at... More

Algonquin, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a river cruise on the Danube which ended in Vienna, my husband and I decided to spend two nights there before coming home. We picked this hotel because of the favorable comments found on Trip Advisor. We loved the place! It is on a quiet street I doubt one would find by accident. We took a cab from the... More

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning Linda, we hope you had a comfortable and safe journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your feedback and your compliments. We hope to may welcome you back again at the KAISERHOF Wien. kind regards your KAISERHOF-Team More

Mesa, Arizona
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at this hotel for four nights in early July. The front desk staff personnel were always very friendly and helpful. Check-in/check-out was fast and efficient. The room was very nice, clean, quiet, with comfortable beds. Air conditioning and wifi worked well. Breakfast was included in our room rate and was excellent. There was a wide... More

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking the time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback. We hope to welcome you back again at the KAISERHOF Wien. Best regards your KAISERHOF-Team More

Houston, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Talk about customer service, nowhere else will you find more professional, courteous, and helpful staff than at this hotel. We are talking about the entire staff we encountered during our 3 nights stay at this hotel last month. The first evening while enjoying a drink in the sitting area we were discussing our arranged tour for next morning. The staff... More

Was this review helpful? Yes 2
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your feedback and your compliments and hope to may welcome you back again at the KAISERHOF Wien. your KAISERHOF Team More

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Additional Information about BEST WESTERN PREMIER Kaiserhof Wien

Address: Frankenberggasse 10, Vienna A-1040, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Kaiserhof Wien 4*
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style
#4 Family Hotel in Vienna #9 Romantic Hotel in Vienna #11 Luxury Hotel in Vienna #12 Business Hotel in Vienna
Hotel Class
Official Description (provided by the hotel)
The KAISERHOF was built in 1896 (last renovation 2012). The familiar hotel (private running hotel) is located in a quiet area, centrally located in the heart of Vienna. The State Opera House, St Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby.The natural friendliness of the staff, best quality service, and real love of detail give the hotel a uniquely attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 rooms on 6 floors. Categories: Classic, Superior, Luxury, Junior-Suites, Suites and special ANTI-ALLERGY Rooms are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. ... more   less 
Number of rooms
74

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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