We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PREMIER Kaiserhof Wien

Travelers' Choice award winner
Frankenberggasse 10 | 1040 Wien, Vienna A-1040, Austria
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
BEST WESTERN PREMIER Kaiserhof Wien
Professional photos View all
Browse nearby
BEST WESTERN PREMIER Kaiserhof Wien
Add Photo Write a Review

1,003 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    735
    225
    31
    9
    3
See reviews for
198
496
49
93
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1003)
  • Mar-May only
    (227)
  • Jun-Aug only
    (290)
  • Sep-Nov only
    (257)
  • Dec-Feb only
    (229)
All months
Santa Fe, New Mexico
Level Contributor
125 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here recently while visiting friends in Austria. We chose the hotel because it was close to, but not in city center, on a quiet side street. The location couldn't have been better for our needs (proximity and quiet). The staff were all extremely courteous and generous in their response to our needs. The front desk... More 

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team More 

West Richland, Washington
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent 8 nights here. Our room was very nice, staff was exceptionally attentive and friendly. Only two blocks to the Naschmarkt. Lots of shopping and site seeing. Buffet breakfast was fantastic. Our flight home left very early in the morning and the hotel provides a box breakfast for to take with you to help start your day. Highly recommend... More 

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team More 

Sydney, Australia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

While only staying two nights on this occasion, whenever we're lucky enough to revisit Vienna we'll be back. The hotel had everything; very friendly helpful staff, a beautiful romantic room, delicious breakfast and it was very well located enabling us to do everything we planned with great ease.

Was this review helpful? Yes 2
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

First we got a nice present as we were upgraded to the Amiral suite. Gorgeous. Welcomed by Vienna mineral water which was more than helpful with 37 deg outside. Well placed (10min walk from the center). Staff was nice and helpful with a nice touch of French (our native language). Very nice breakfast buffet. Enjoyable.

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Bonjour, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team More 

Sydney, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I along with another couple stayed at this Hotel in June whilst on our European vacation. The Hotel is centrally located, just a short ten minute walk to the center of town and all the main shopping. The staff were terrific, friendly and always willing to offer assistance or advice. Nothing was too much trouble for them.... More 

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team More 

Houston, TX
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We spend 3 nights at the BW Premier Kaiserhof, we were surprised with a great upgrade to the Honeymoon Suite. The whole staff was very friendly and helpful, Corinne from the Front Desk wrote a personel note to welcome us and gave suggestions where we can eat the best Weiner Schnitzel and Tafelpitz. The Breakfast Buffet was the best we... More 

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and looking foreward to welcoming you back again one day at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team More 

Woody Creek, Colorado
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Kaiserhof Vienna more that twenty-five years ago and when planning this trip to Vienna, I wanted to return. I am so happy I did. The hotel is in a perfect location to walk to everything you want to do (opera house, Hofburg, Spanish Riding School, shopping, incredible restaurants, the underground, and train station. I was traveling... More 

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback. We are happy that we made your days in Vienna as comfortable as possible. Looking foreward to welcoming you soon at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is well located, the staff welcoming, and our room though a bit tight was very clean. The breakfast, which was included, had something for everyone. This being said, I would have given this hotel another star if it wasn't for our disappointing ending. While packing I put a new pair of white pants on the bed ( the... More 

Was this review helpful? Yes 3
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We apologize your inconvenience and your lost pants. I am terribly sorry, but I think there was a mistake with your sent email (maybe misspelling or another fault) - because no department in our hotel did receive an email with... More 

Saline, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

One of the best European Best Western hotels we stayed at. Great staff, great rooms, great hotel location. The staff was very helpful with trip advice in the city of Vienna.. Excellent breakfast. I would highly recommend this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Dear Karen, Thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back soon one day at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team More 

Coronado, California
Level Contributor
315 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 stars Reviewed 1 week ago

We loved Vienna, the location of the hotel relative to the sites, the breakfast (huge selection of quality ingredients and excellent service) and the beautiful weather. Our family of 4 stayed in the 6th floor Kaiserhof Suite for 2 nights as part of a trip to 5 cities in 4 countries. Based on the numerous positive reviews I booked this... More 

Was this review helpful? Yes 2
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We apologize for any inconvenience during your stay. KAISERHOF Wien is a traditional private owned hotel and all renovation work has to be done step by step because we do. We are sorry that you didn`t enjoy the KAISERHOF Suite.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

986 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (319)
Viewed
Room/suite (70)
Viewed
Hotel & grounds (64)
Viewed
Dining (35)
Viewed
Bathroom (25)
Viewed
Business center/function rooms (1)
Viewed
View from room (6)
Viewed
Other (118)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (579)
Viewed
Admiral Suite (63)
Viewed
Allergen Free Room (47)
Viewed
Amenities (94)
Viewed
Kaiserhof Business Room (45)
Viewed
Kaiserhof Classic Twin Room (44)
Viewed
Kaiserhof Petit Room (53)
Viewed
Kaiserhof Romantic Room (54)
Viewed
Restaurants and Bars (80)
Viewed
Suite (56)
Viewed
The Hotel (43)

Management photos: Courtesy of the property manager

Viewed
All management photos (88)
Viewed
Room/suite (43)
Viewed
Hotel & grounds (14)
Viewed
Dining (6)
Viewed
View from room (2)
Viewed
Bathroom (3)
Viewed
Business center/function rooms (5)
Viewed
Other (15)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Vienna hotels
Josefstadt
Hotel Rathaus Wein & Design
Inner City
Hotel Sacher Wien
Hotel Sacher Wien
#1 of 365 in Vienna
5.0 of 5 stars 989 reviews
Neubau
K+K Hotel Maria Theresia
Show Prices
Show Prices
Show Prices
Neubau
Hotel Sans Souci Wien
Hotel Sans Souci Wien
#3 of 365 in Vienna
5.0 of 5 stars 558 reviews
Mariahilf
Hotel Beethoven Wien
Hotel Beethoven Wien
#15 of 365 in Vienna
4.5 of 5 stars 832 reviews
Inner City
Hotel Am Stephansplatz
Show Prices
Show Prices
Show Prices

Staying in Wieden

Neighborhood Profile
Wieden
The fourth district combines elegant tradition with contemporary style and relaxed living. More than a dozen town palaces and churches such as St. Charles Borromeo have added glamour to a neighborhood known for its traditional retail and crafts shops, taverns, cafés. Wieden is also home to Naschmarkt, Vienna’s largest street market. Many bohemian types have found their way to Wieden: meet them in trendy cafés and bars, shop alongside them for vintage items, enjoy Wien Museum’s and Kunsthalle’s modern temporary exhibitions, and hang out with the bees at Vienna’s most beautiful urban garden, Karlsgarten.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay