We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 369 Vienna hotels

BEST WESTERN Hotel-Pension Arenberg

4.0 of 5 Hotel   |   Stubenring 2, Vienna A-1010, Austria
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added BEST WESTERN Hotel-Pension Arenberg to your Saves list
BEST WESTERN Hotel-Pension Arenberg
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #246 of 369 hotels in Vienna
A recent review
5 of 5 stars reviewed 1 week ago
SharpElbows Seattle
  • Overview
  • Reviews (161)
  • Photos (75)
  • Amenities
  • Room tips (12)
  • Location
  • More
Write a Review

161 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Seattle area
16 reviews 16 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I reserved a room with balcony including breakfast for 4 nights four months in advance at a special rate. After the third night, my key card wouldn't work and I was informed that they need my room for another booking. The fourth night was spent in a dingy airless room looking out into a blank wall. No argument would work,... More

Was this review helpful? Yes
15 reviews 15 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is in a great location and is FULL of Viennese charm. It doesn't have a ton of rooms and unfortunately we could only book one night. I wish we had planned better. The breakfast was incredible and the staff helpful and nice.

Was this review helpful? Yes
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is a 3 star hotel with generosity. I wonder how Best Western got this hotel rated 4 star. a true injustice. Reception is closed 11 pm till morning. Feels totally insecure late at night and early morning as it is 2 floors in a large building and no one there after evening. room was tiny with a 2... More

Was this review helpful? Yes
Rome, Italy
Top Contributor
58 reviews 58 reviews
37 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed June 2, 2014

The hotel has a very good location so from that point of view it is not bad. What strikes me is that this is supposed to be a 4 star hotel. That is impossible. It is more like a B&B rather than a hotel, and the staff is rather rude. One receptionist, was very friendly and pleasant, but except for... More

Was this review helpful? Yes 3
Auckland New Zealand
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 18, 2014

What a great find this hotel is! The location is perfect for catching the #2 tram. We had a lovely room with period furniture and a balcony. The staff are very friendly and helpful. We had a very early morning check out and the staff arranged for some fruit, water and sandwiches to be left in our room the night... More

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 18, 2014 via mobile

Minutes away from the old town area, elegany interior design and warm ambient. Had a really good impression from the moment we stepped in. The only downside, and the most important one, was the attitude of the receptionist, which is unbelievably rude and unprofessional.

Was this review helpful? Yes 2
Tampa, Florida
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 26, 2014

I stayed here a couple of months ago, while being on a business trip in Austria. This place is clean and its location is perfect for visiting the city. Unfortunately, these are the only pro' s that I could discover. The food just lacks the taste, the room is very small and uncomfortable, and the WIFI signal is intermittent. The... More

Was this review helpful? Yes 3
Amberg, Germany
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 12, 2014

From 30.12.2013 until 05.01.2014 I booked a reservation in Hotel Pension Best Western Arenberg in Vienna for the price of approximately 1100 euros ( 6 nights). I wanted to try out the Viennese flair und opted for a junior suite just as the pictures in booking.com suggested. It’s not clear in the photos but the hotel takes up just two... More

Was this review helpful? Yes 10
White Plains, New York
Top Contributor
152 reviews 152 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 10, 2013

Pension Arenberg is just what advertised - old world pension charm and decorated accordingly.. Prices, while not cheap, are reasonable for an accommodation located in the center of Vienna. Excellent location on tram ring at station. Only 5 minutes from U bahn station. The Arenberg is spotless. The breakfast buffet is like nothing you have ever seen before. There are... More

Was this review helpful? Yes 3
East Greenwich, Rhode Island
1 review
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 8, 2013

when i arrived at the BEST WESTERN Hotel Pension Arenberg there was an unpleasant surprise- i was told by receptionist that despite my reservation made well in advance, they did not have a room for me because there was a “problem with the door” in the room reserved for me. She offered me a room in a different hotel few... More

Was this review helpful? Yes 14
Owners: What's your side of the story?
If you own or manage BEST WESTERN Hotel-Pension Arenberg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN Hotel-Pension Arenberg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Hotel-Pension Arenberg

Address: Stubenring 2, Vienna A-1010, Austria
Phone Number:
Location: Austria > Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel-Pension Arenberg 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Priceline, Booking.com, Orbitz, Tingo, TripOnline SA, Fastbooking, BookingOdigeoWL, Despegar.com and Otel so you can book your BEST WESTERN Hotel-Pension Arenberg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hotel-Pension Arenberg Hotel Vienna
Best Western Hotel Arenberg
Best Western Vienna
Vienna Best Western

75 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (62)
Bathroom (12)
Room/suite (14)
Hotel & grounds (19)
View from room (5)
Other (12)

Management photos: Courtesy of the property manager

All management photos (14)
Hotel & grounds (2)
Dining (2)
Bathroom (1)
Room/suite (8)
Other (1)


Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style
#141 Luxury Hotel in Vienna
Hotel Class
Number of rooms

See which rooms travelers prefer