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All 368 Vienna hotels

Mercure Wien City

4.0 of 5 Hotel   |   Hollandstrasse 3, Vienna 1020, Austria (Leopoldstadt)
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Ranked #156 of 368 hotels in Vienna
A recent review
5 of 5 stars reviewed yesterday
KevBev08 Saskatoon, Saskatchewan
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482 people have reviewed this hotel

Traveler rating
    123
    233
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Saskatoon, Saskatchewan
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was staying 12 nights/13 days in Vienna for work at the UN/VIC center, but wanted to be by the old downtown 1st District. And this hotel is right across the canal from the Schwendplatz area, the U Bahn station, and the Airport Bus stop there on the other side of the canal. (To stay in 1st district you will... More

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Vancouver, BC
Contributor
20 reviews 20 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location of hotel is great! About 7 minute walk to St. Stephen’s Cathedral and 3 minute walk to the city tram. Hotel staff are not friendly or helpful. We asked about places to eat and car hire to Budapest – they did not have any suggestions. Our room was basic and served its purpose. WIFI did not work in the... More

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Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Wien City. I am very sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Bad Nauheim, Germany
Top Contributor
58 reviews 58 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The check-in was very fast and well organized. The hotel is very close to the city and most of the sightseeing places are close by. The rooms are not exactly big but quite comfortable. The rooms are clean and well furnished. The breakfast has a variety of cheese, sausages. We enjoyed our breakfast. The Donau channel is just couple of... More

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Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear Zarir, the entire team of the Hotel Mercure Wien City would like to thank you for your nice review here on Tripadvisor. Your opinion is essential to us in order to improve our quality every day. We are happy that you enjoyed staying with us and can confirm that the location of the hotel is perfect as it is... More

Brooklyn, New York
2 reviews
3 of 5 stars Reviewed 4 weeks ago

The location was good, on a quiet street just across the canal from the city center. The room was comfortable, albeit small. The breakfast was nice with a good variety. The service was good. There was a computer available in the lobby to access the internet.

Review collected in partnership with Accorhotels.com

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Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear Robert, thank you for the precise description and the positive feedback concerning your last stay at our hotel. We appreciate your review and the time you took to tell the world about your experiences with us. We hope to see you again soon! Best regards, Anita Köstler Front Office Manager More

Seoul, South Korea
1 review
4 of 5 stars Reviewed July 28, 2014

its accessibility to the city center is really nice by foot and al the staffs are friendly, but the only thing leave to be desired is quality of bed. it was really terrible what i experienced so far.

Review collected in partnership with Accorhotels.com

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Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear guest, we thank you for the time you spent to leave a comment here on Tripadvisor and would like to deeply apologize for the inconveniences concerning the bad sleeping quality you had to experience. The mattresses are cleaned on a regular basis and will be exchanged as soon as the sleeping quality is disrupted. With your comment you help... More

Wiesbaden, Germany
Top Contributor
57 reviews 57 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 25, 2014 via mobile

It was extremely hot in Vienna when we arrived. Our original hotel didn't have air conditioning, and with temperatures nearing 100 and windows that wouldn't open, we knew we needed to move. Mercure fortunately had vacancies and easily accommodated us. The hotel was nice, rooms were clean, and we were situated near a bunch of little cafés. The was also... More

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Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear guest, thank you so much for that wonderful review. We love the fact that you could finally enjoy your stay in Vienna due to our air-conditioned rooms and the other benefits our hotel has to offer. Vienna is worth a visit in every season, so we hope you will stay with us again to see our famous Christmas markets.... More

Buenos Aires, Argentina
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 13, 2014

The hotel is well-situated, just a few blocks away from the city centre, crossing Salztorbruecke and walking around 8 blocks you can reach Stephansdom Cathedral. The airport bus 1185 that stops at Schwedenplatz is only about two blocks away from the hotel. It takes 20 minutes from the airport to Shwedenplatz and costs 8 euro. i booked the hotel through... More

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Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear Viviana, thank you for taking the time to write a comment about your last stay at our hotel. We apologize for the fact that we were not able to fix the safe during your stay. It was a major problem that could not be solved during your stay. We have also guest safes at the front desk in case... More

New York City, New York
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 3, 2014

This hotel was very cute and clean. Hotels are hard to rate, however, because I wouldn't exactly call this a four-star luxury hotel. However, it was close to the city (we were able to walk everywhere), the rooms were clean and it was safe. There was no wifi in the rooms thought, which is really frustrating in this day and... More

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Anita K, Leiter Front Office at Mercure Wien City, responded to this review

Dear Nikki, thank you for taking the time to write some comments about your stay in our hotel Mercure Wien City. I agree with you, we are not a luxury hotel but we do our best to give every guest a memorable stay. Friendly service, clean rooms and a delicious breakfast are just some of our main features. We like... More

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Additional Information about Mercure Wien City

Address: Hollandstrasse 3, Vienna 1020, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Leopoldstadt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Wien City 4*
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Also Known As:
Mercure Wien City Hotel Vienna
Mercure Hotel Wien City
Mercure Hotel Vienna

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style
#78 Business Hotel in Vienna #103 Luxury Hotel in Vienna
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123

Questions & Answers

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Oxfordshire, United Kingdom

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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