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All 369 Vienna hotels

Mercure Wien City

4.0 of 5 Hotel   |   Hollandstrasse 3, Vienna 1020, Austria (Leopoldstadt)
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79%
Ranked #148 of 369 hotels in Vienna
A recent review
4 of 5 stars reviewed 4 days ago
jelov2 Seoul, South Korea
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463 people have reviewed this hotel

Traveler rating
    121
    223
    100
    14
    5
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62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Seoul, South Korea
1 review
4 of 5 stars Reviewed 4 days ago NEW

its accessibility to the city center is really nice by foot and al the staffs are friendly, but the only thing leave to be desired is quality of bed. it was really terrible what i experienced so far.

Review collected in partnership with Accorhotels.com

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Wiesbaden, Germany
Top Contributor
56 reviews 56 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

It was extremely hot in Vienna when we arrived. Our original hotel didn't have air conditioning, and with temperatures nearing 100 and windows that wouldn't open, we knew we needed to move. Mercure fortunately had vacancies and easily accommodated us. The hotel was nice, rooms were clean, and we were situated near a bunch of little cafés. The was also... More

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Buenos Aires, Argentina
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is well-situated, just a few blocks away from the city centre, crossing Salztorbruecke and walking around 8 blocks you can reach Stephansdom Cathedral. The airport bus 1185 that stops at Schwedenplatz is only about two blocks away from the hotel. It takes 20 minutes from the airport to Shwedenplatz and costs 8 euro. i booked the hotel through... More

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New York City, New York
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was very cute and clean. Hotels are hard to rate, however, because I wouldn't exactly call this a four-star luxury hotel. However, it was close to the city (we were able to walk everywhere), the rooms were clean and it was safe. There was no wifi in the rooms thought, which is really frustrating in this day and... More

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Anita K, Leiter Front Office at Mercure Wien City, responded to this review

Dear Nikki, thank you for taking the time to write some comments about your stay in our hotel Mercure Wien City. I agree with you, we are not a luxury hotel but we do our best to give every guest a memorable stay. Friendly service, clean rooms and a delicious breakfast are just some of our main features. We like... More

Lake Forest,CA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent location near the center of Vienna. Rooms are nice and when the ac didn't work in my room they gave me an upgrade to an even better room at no charge! Especially after staying in super high priced london for 2 nights, this hotel I highly recommend. If something is wrong, ask and it should be taken care of... More

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Anita K, Leiter Front Office at Mercure Wien City, responded to this review

Dear guest, thank you so much for your lovely comments. We appreciate a lot that you see our efforts. Mistakes happen but we do our best to make your stay as comfortable as possible. Even if there is something wrong we love it if you guests give us the opportunity to solve the problem and make them happy. Have a... More

Thetford, United Kingdom
Top Contributor
68 reviews 68 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is located in a great place- close to town center. The site-seeing buses run in front of the hotel as well. The rooms were clean, the internet had a strong signal and the staff was friendly! The parking garage is a pain...the button to exit the parking garage is at the bottom of the STEEP exit ramp.

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Anita K, Leiter Front Office at Mercure Wien City, responded to this review

Dear Stacy, thank you for the nice review! We love to hear that you had a good time in Vienna. It is always worth a visit and our hotel Mercure Wien City will try to surprise you every time again with a new idea or a special offer. Especially if you are a LeClub Member you receive lots of benefits... More

W Sussex
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 11, 2014

As far as I was concerned the whole concept and biggest benefit of Accor Hotels was that they were all the same, so if you booked a Sofitel, Mercure,Novotel or Ibis it would be the same as all the others of that brand you have stayed in. If we had booked this hotel as an Ibis I would have been... More

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Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear John, thank you for the time you spent to leave a comment here on Tripadvisor. Every Mercure is different, this is one of the key features of our brand. We have invested in the renovation of many parts of the hotel and are still working on it. Most of the rooms have been renovated this year and the lobby... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 3, 2014

I stayed here for a weekend. Great location, lovely hotel, helpful staff, clean and very comfortable rooms. About 15-20 min. walk distance to central station, did not have to book for breakfast as the area is full of local restaurants and coffee shops. Very good value.

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Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear guest! We would like to thank you for the comment you left here on Tripadvisor. It is a pleasure for us to hear that you had a good time in our hotel and in Vienna. Have a nice day and see you hopefully soon again. Best regards, Anita Köstler Front Office Manager More

minnesota
Contributor
16 reviews 16 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 29, 2014

Our room was over the restaurant. Very noisy. Rooms were very clean. Small - but not unexpected in European hotels. Convenient location. Loved eating at restaurant just not sleeping over it. Staff friendly. Overall good value.

Was this review helpful? Yes 1
Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear Lucy, thank you for reporting your stay here at Tripadvisor. We apologize for the fact that you did not feel comfortable in a room above the restaurant. As we do not have a restaurant in the hotel I assume it was the noise during breakfast times that disturbed you in the morning. We are more than happy to change... More

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Additional Information about Mercure Wien City

Address: Hollandstrasse 3, Vienna 1020, Austria
Phone Number:
Location: Austria > Vienna > Leopoldstadt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Wien City 4*
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Also Known As:
Mercure Wien City Hotel Vienna
Mercure Hotel Wien City
Mercure Hotel Vienna

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style
#74 Business Hotel in Vienna #95 Luxury Hotel in Vienna #128 Romantic Hotel in Vienna
Hotel Class
Number of rooms
123

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