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All 363 Vienna hotels

Mercure Wien Zentrum

4.0 of 5 Hotel   |   Fleischmarkt 1a, Vienna 1010, Austria (Innere Stadt)
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Ranked #108 of 363 Hotels in Vienna
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Deb D Brisbane, Australia
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932 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff are great - they let us into our room early after arriving on an overnight train. Don't get a low room, there is a bar opposite that has very loud patrons on the street in the wee hours of the morning. We didn't use the hotel breakfast but went around the corner to JOMA - definitely recommend this... More 

Was this review helpful? Yes
Florian F, Assistant Front Office Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you for leaving a review on Tripadvisor. Our aim ist to build an exceptional stay for every guest and I am really sorry to read that we did not achieve it with you. I hope we will have one more chance to convince you of the quality of our services. Best wishes and a happy Christmas time,... More 

Atlanta, Georgia
Top Contributor
129 reviews 129 reviews
41 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

The service at this hotel is outstanding. I wasn't ready for breakfast (which btw when I WAS ready was also outstanding) and only wanted a coffee to take to my room. The waiter asked me to wait and second and returned with a silver platter, two cups, cream and biscuits. Totally not necessary, I would have taken a paper cup... More 

Was this review helpful? Yes
Florian F, Assistant Front Office Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, Thank you so much for the incredibly good feedback! We are all so happy to read your words! These are a great motivation in offering every guest the best service! We are glad to hear that we were able to fulfill your expectations and you took advantage of our city center location. Whenever Vienna is on your next... More 

Albenga, Italy
Top Contributor
65 reviews 65 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is well located to visit the city centre, close to the underground and to Stephenplatz. Rooms are not very large and the quality is normal, good service and fantastic breakfast. Very kind people at the reception.

Was this review helpful? Yes
Florian F, Assistant Front Office Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, Thank you very much for having taken the time to share your impressions about your last visit on TripAdvisor. It was a pleasure to read that you felt comfortable and you took advantage of our perfect location directly in the heart of the city. I hope that we will have the pleasure to welcome you back to our... More 

UK
Top Contributor
79 reviews 79 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were looking forward to our stay but unfortunately we didn't get the hotel we were expecting and we were sent over the road to an old shabby hotel. The location is good at least but I think you should know what you are getting before you arrive, especially when we didn't get it at a cheap rate. There is... More 

Was this review helpful? Yes
Florian F, Guest Relations Manager at Mercure Wien Zentrum, responded to this review

Dear guest, thank you for your positive and motivating words regarding your stay with us! We do apologize for the inconveniences regardingyour stay at our hotel! Our classic house is already closed for renovation and will be opened in March again for our guests. We are looking forward to welcoming you another time! Best regards from Vienna, Florian Ferstl &... More 

Molndal, Sweden
Top Contributor
61 reviews 61 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 15, 2014

I like this size of hotel, not to small and not like living in a huge factory. Comfortable, clean and pleasant room. Modern and high standard. Well received at the reception. Very good breakfast buffet. 15 minutes walk from the railway station. One of the shopping streets starts just outside,

Was this review helpful? Yes
Florian F, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you very much for describing your recent experience with us! It is always a pleasure to receive positive feedbacks and your words give us all the right motivation to offer you always the best service. We will be happy to welcome you again in our Mercure Wien Zentrum! All the best from wonderful Vienna, Florian Ferstl &... More 

Birmingham, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2014

Booked elegant room in old building where we had stayed before- this is shut for renovation!! Nobody advised us via email that this was the case.They gave us another room on the 9th floor - shower leaked - no plug in the sink - they replaced this plug with a really dirty one so that had to be replaced again.... More 

Was this review helpful? Yes
Florian F, Guest Relations Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you very much for your comment after your stay with us. I am sorry to read about the inconveniences you experienced during your time here. Please be aware that this is an isolated case an does not reflect the attention we give to our guests. I do apologize for what happened and I hope to have the... More 

Bratislava, Slovakia
Contributor
20 reviews 20 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 12, 2014

Booked Mercure Wien Zentrum for a weekend stay in Vienna mostly for its proximity to the subway and to the center of the city, opted for a special online offer to include breakfast. We appreciated the warm welcome at check-in, only to find out a few minutes later that our room is a Privilege room with a range of amenities... More 

Was this review helpful? Yes
Florian F, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you so much for your terrific review after your stay in Mercure Wien Zentrum! To read that you enjoyed your time here, the location, the comfort of our privilege rooms and the kindness of our Staff is of a great motivation for us! It would be a pleasure to welcome you again here! Best wishes from Vienna!... More 

Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 28, 2014

I was fortunate to be put up in a newly renovated room. The interior was modern and clean and bathrooms are good. Love the showers and high water pressure. Only complaint is that the rooms are dim. There are two wings to this hotel. One of the wing's lobby may look old, but the new rooms are nice. Wi-fi is... More 

Was this review helpful? Yes
Florian F, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you very much for sharing your experience in our hotel with the Tripadvisor readers. I am glad that you had an overall pleasant time with us. The positive feedbacks of our guests are for the staff the best motivation in offering you the best service. We look forward welcoming you soon. Greetings from Vienna, Florian Ferstl &... More 

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Additional Information about Mercure Wien Zentrum

Address: Fleischmarkt 1a, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Innere Stadt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Wien Zentrum 4*
Number of rooms: 154
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Also Known As:
Mercure Wien Zentrum Hotel Vienna
Mercure Hotel Wien Zentrum
Mercure Hotel Vienna
Hotel Style:
#75 Business Hotel in Vienna
#78 Luxury Hotel in Vienna
#79 Family Hotel in Vienna
#92 Romantic Hotel in Vienna

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