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All 367 Vienna hotels

Mercure Wien Zentrum

4.0 of 5 Hotel   |   Fleischmarkt 1a, Vienna 1010, Austria (Innere Stadt)
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Mercure Wien Zentrum
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Ranked #99 of 367 hotels in Vienna
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Heart7 Kfar Saba, Israel
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822 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kfar Saba, Israel
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent a week here with our 2 teenagers. stayed in 2 rooms at the 9 th floor of the new building, which turned out to be very quiet at nights. the rooms are small but very efficiently designed and perfectly clean and comfortable. Breafast was a nice surprise with plenty of choices, including made at order cappuccino. the location... More

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your week with us was pleasant, comfortable and that you and your family enjoyed our location in the heart of the city! Thank you so much for the excellent feedback about our brekfast buffet! We look forward welcoming you... More

Switzland
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I spent 1 week looking for the perfect spot on trip advisor and booking sites as we had to stay 2 nights in Vienna. I finally chose Mercure Zemtrum and i would definitely go back there. There is 2 building, we went in first one in front of the cinema. ~20 minutes from the Airport (with CAT + 1-2 metro... More

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you so much for your terrific feedback after staying with us! Your kind and enthusiastic words are the best motivation for the whole team as we strive to offer our guest always the best service. As you say in your review, our location is the perfect starting point for visiting Vienna as we are just a couple... More

Senior Contributor
42 reviews 42 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

A good sized clean room with a good sized bed. The staff were really polite and helpful and the hotel is perfectly located to get around the centre of Vienna. I didn't really get much sleep on the 1st night which may have been due to nerves (marathon the next day) or the sound of revelers in the streets outside... More

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Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you so much for leaving your feedback on your recent stay in Mercure Wien Zentrum. It put smiles upon our faces to read that you had a comfortable time with us and you got advantage of our perfect location and friendly staff! We look forward welcoming you again soon! Best greetings from sunny Vienna, Elena Covelli &... More

Oslo, Norway
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

The room was dark and unpractical, making it difficult to find somewhere to put the luggage. The wall-to-wall carpet had stains, the bathroom was tiny and the staff was not very helpful. On my departure day, check-out was so slow, I was almost late for my meeting. For this price I had higher expectations, and I will definitely choose a... More

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Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you for sharing your opinion after your stay with us. I regret to read that our hotel and service did not meet your expectation and I do truly apologize. It is a pity not to have had the possibility to show you the different kind of rooms we have: maybe some of them would have met your... More

Milan, Italy
Contributor
19 reviews 19 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was perfectly located, close to the metro and a few steps away from the Dom, the perfect starting place for your visit in Wien. the hotel staff was extremely nice and helpful for any issue we had. the rooms are ok, very clean. late at night the street below were still a little loud.

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you so much for reviewing our hotel after your recent stay with us. We are glad you had a good time with us and in Vienna! It is nice to hear that our hotel was the best starting point for visiting the city! We look forward to welcoming you again soon! Best greetings to Italy! Elena Covelli... More

paris
Contributor
15 reviews 15 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just spent a terrific few days here, including the weekend and contrary to a previous reviewer, we did not have any noise from street revelers, and yet, the cafes (which are nearby, but on adjacent streets) were full. The staff could not have been more up-beat and helpful. Mercure has a standard for staff and cleanliness and we were not... More

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you so much for your terrific feedback after your stay in our Hotel! Your enthusiasm and satisfaction are the best motivation for us all as we strive to provide you always the best service. It would be a pleasure to welcome you again soon in Mercure Wien Zentrum! Best wishes from sunny Vienna, Elena Covelli & Team... More

Harrogate
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent location near all major sights and close to airport bus stop, underground and trams, Delightful helpful staff, decent breakfast, comfortable bedroom, value for money. BUT, as with many city centre hotels, at night, at times there was excessive street noise from revellers, and early morning traffic noise, whether our double-glazed window was open or closed

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you for reviewing our hotel after staying with us recently. The staff thanks you warmly for appreciating the service we offer to our guest: your words motivates us even more! As you say, we are located right in the heart of Vienna and we have a lot of restaurant and bars near us. I am sorry to... More

Anvers
Contributor
18 reviews 18 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have stayed more than twelve times in this hotel over a long period. Always nice to be back. Hotel is in the first district, which means walking distance to many attractions, to nice restaurants and cafés. The street is quiet, but party-goers can make noise. Underground station nearby as well. Perfect location to use the airport bus service. It saves... More

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you for your excellent feedback and for choosing us always for your stays in Vienna! It is nice to hear compliments from a regular guest: those give the whole Team the right motivation in offering you the best service! See you next time! Elena Covelli & Team Guest Relation Manager More

Singapore, Singapore
Top Contributor
66 reviews 66 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrive from Prague through an overnight train and we had just gone through 1 day plus without bathing and rest, so we arrived lethargic, restless and spent. I knew that this hotel won't allow early check-in considering that I had booked through agoda and it had offered various discount, but none the less, I specially check their vacancy a... More

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you for describing your experience with us. You had booked a Privilege room for your stay in Vienna. We have few of them in our hotel and I guess they were all not free as you arrived. Please be assured that we always do allow early check-in in case of availability and that every guest will receive... More

Adelaide, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

This was a wonderful location, great staff and good facilities. The down side was heating that was too warm which meant we had to leave the window open to be able to sleep but were then kept awake until early hours of the morning by noisy party goers coming out of surrounding clubs. If you stay here buy earplugs.

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Ann H, thank you for leaving a comment about your recent stay with us. We are pleased to read that you found our hotel great: thank you! Regarding the temperature in the room, I am really sorry that you could not find the perfect one for you. In every Standard and Privilege room we have A/C systems that works... More

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Additional Information about Mercure Wien Zentrum

Also Known As:
Mercure Wien Zentrum Hotel Vienna
Mercure Wien Zentrum Hotel
Mercure Hotel Wien Zentrum
Mercure Hotel Vienna
Address: Fleischmarkt 1a, Vienna 1010, Austria
Location: Austria > Vienna > Innere Stadt
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#67 Business Hotel in Vienna
#69 Family Hotel in Vienna
#71 Luxury Hotel in Vienna
#83 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Wien Zentrum 4*
Official Description (provided by the hotel):
Right in the heart of Vienna in the historic city centre. Not only business life of the city takes place in close neighbourhood, also cultural life pulsates all around : St.Stephans cathedral, the State Opera, the recently re-opened Albertina, Hofburg, Museums Quarter and the exclusive shopping areas are within walking distance. The hotel offers all facilities for a perfect stay and more: individual service with Viennese charm and the world famous Viennese Cuisine. ... more   less 
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