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All 361 Vienna hotels

Mercure Wien Zentrum

4.0 of 5
Fleischmarkt 1a, Vienna 1010, Austria (Innere Stadt)
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Mercure Wien Zentrum
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79%
Ranked #65 of 361 hotels in Vienna
Most recent review
5 of 5 stars Reviewed June 16, 2013
Sabine J Lebanon
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599 reviews from our community

Traveler rating
    177
    283
    101
    29
    9
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Families
71
 
Couples
269
 
Solo
46
 
Business
88
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lebanon
1 review
5 of 5 stars Reviewed June 16, 2013 NEW

The location is ideal, walking distance form the city center. The rooms are very clean, and the service is extremely friendly. The Front of House staff was very knowledgeable and helpful. As for the food, I took the breakfast option and it's very satisfying. A first choice hotel whenever visiting Vienna!

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review
June 17, 2013

Dear Sabine J, thank you so much for leaving a review about your recent stay with us! It is a pleasure to read that you had an excellent stay and your positive feedback gives motivation to all of us! We look forward welcoming you again soon in Mercure Wien Zentrum! All the best from sunny Vienna, Elena Covelli & Team... More

Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 15, 2013 NEW

Wonderful central location in the heart of everything. Hotel is a typical weak 4 star. Avg breakfast. Small rooms, even after upgrading. AC not adequate. Phone not working. One of two elevators not working. Not enough towels...sadly sort of as expected at this price point. No surprises.

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See 7 more reviews by Cirenrets for Vienna
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review
June 17, 2013

Dear Guest, thank you for writing about your time with us here on Tripadvisor. I am glad to read that you took advantage of our perfect location in the heart of Vienna. For the security of our guest we are doing maintanance works on our lifts, which means that you may wait a little more at "rush hours". Please accept... More

1 review
5 of 5 stars Reviewed June 14, 2013 NEW via mobile

In decades of traveling I've never written a review of a hotel, but this time I cannot curb my enthusiasm. The hotel is located in an area of restaurants, shops and the Swedenplatz u-bahn station. My wife and I traversed the Old City of Vienna by foot from the hotel with ease.The hotel staff was friendly and helpful. The breakfast... More

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review
June 17, 2013

Dear Eyeforu, thank you so much for writing a review about us! It put a big smile upon our faces to read that we had such an enthusiastic guest with us! We really hope to welcome you again in the next future! Elena Covelli & Team Guest Relation Manager More

Cardiff, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2013

Just stayed four nights at this brilliant city centre hotel in Vienna. Bit worried when we got there, as we had pre-requested a room with a bath but found we had been allocated one with shower only. No problem for reception. We were given an immediate option of an alternative. With profuse appologies it was explained that the rooms with... More

Was this review helpful? Yes 1
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review
June 7, 2013

Dear Dell B, a very big thank you from the Staff of Mercure Wien Zentrum for your nice words about the hotel and us! We are happy to have had such an enthusiastic guest here! Please be assured that I passed your words to the colleague who checked you in. It is a pleasure for me to hear that you... More

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2013

Stayed in Mercure Zentrum in Vienna. The rooms were nice and the service was amazing. Since I chose the room package only, I am unable to comment on the F&B. But there were loads of cafes, pubs and restuarants in the vicinity. The underground station is only 5 mins walk from the hotel.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review
June 7, 2013

Dear Guest, thank you very much for leaving a feedback about your recent stay with us here on Tripadvisor. For all the Staff is your satisfaction our best motivation! We are happy to read that you took advantage of our fantastic location and we will be happy to welcome you again in our Mecure Wien Zentrum! All the best from... More

Northampton, United Kingdom
1 review
4 of 5 stars Reviewed May 29, 2013

The Mercure Hotel in the Fleischmarkt is in a good location for walking to all parts of the city and for transport back if tired. The room, in the main building, was a little small but adequate and breakfast was taken downstairs in the dining room: very convenient in inclement weather. Staff were very helpful and the couple of items... More

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Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review
June 1, 2013

Dear guests, to read your words regarding your stay with us is making us smiling. Thank you for your positive and motivating words! With great pleasure we are looking forward to welcoming you again! Best wishes from sunny Vienna Katharina Moustakas & Team Guest Relation More

Kuala Lumpur, Malaysia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 27, 2013

There's 2 building of this hotel , one is on the other side of the road. We just happened been assigned to the older building. The room is small & dated, wifi connection at the end row are not working. We need to change to another room which have wifi connection. Due to the size of room, we can't have... More

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Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review
June 1, 2013

Dear guest, thank you very much for posting your feedback on tripadvisor, wich is very essential for us! Our hotel is divided into two buildings, our main building in a modern style and our "Classic House", furnished with Viennese style. Please accept our apology regarding your bad experience with the internet connection and the selection of the breakfast. You may... More

1 review
4 of 5 stars Reviewed May 26, 2013

Picture of hotel does not tell you how close it is to the main part of town. Great location, one corner from main street in old town. Rooms are quiet, even though a bit small. The room does feel date, with some parts in need of update. However, clean and simple is always good with me. Easy access to metro,... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review
May 29, 2013

Dear guest, we would like to thank you for taking the time to write your feedback on tripadvisor. It`s great that you could enjoy our excellent location right in the center of Vienna. Thank you for your constructive words regarding our staff, we will share your comments with the whole team! We are happily looking forward to welcoming you in... More

Colchester, Connecticut
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 24, 2013

Stayed here with my wife May 17 - 20. Location was very good. Room was clean and the staff at the desk were friendly and helpful. The breakfast buffet was good. The review is for 3 stars because the room was very small, perhaps for a lone business traveler. Even with the room being so small, I would still consider... More

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review
June 7, 2013

Dear Guest, thank you very much for writing about your experience with us. I am glad to ear that you would reconsider being our guest in the future! I hope you had a safe trip back home and wish you all the best from sunny Vienna! Elena Covelli & Team Guest Relation Manager More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 23, 2013

My wife and I stayed at the Hotel Mercure Wien Zentrum from 5/9 - 5/12/13 and it ended up being somewhat of a disappointment. We arranged for a car to pick us up from the train station through the hotel and unfortunately our driver left when we arrived. Our train from Prague encountered a 20 minute delay during our trip... More

Was this review helpful? Yes
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review
May 26, 2013

Dear guest, we would like to thank you a lot for your detailed review regarding your stay in Vienna. It`s great to hear the words about our team, we will share your comments with them especially with Amina. Please accept our deepest apology because of your bad experience in one of our rooms! It`s very sad for us, that you... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Great location(6)
  • Very good(5)
  • Friendly and helpful(5)
  • Free internet(3)

Additional Information about Mercure Wien Zentrum

Address: Fleischmarkt 1a, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna > Innere Stadt
Amenities:
Bar/Lounge Business Center Pets Allowed Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#50 Luxury Hotels in Vienna
#56 Family Hotels in Vienna
#57 Business Hotels in Vienna
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Right in the heart of Vienna in the historic city centre. Not only business life of the city takes place in close neighbourhood, also cultural life pulsates all around : St.Stephans cathedral, the State Opera, the recently re-opened Albertina, Hofburg, Museums Quarter and the exclusive shopping areas are within walking distance. The hotel offers all facilities for a perfect stay and more: individual service with Viennese charm and the world famous Viennese Cuisine. ... more   less 
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Also Known As:
Mercure Wien Zentrum Hotel
Mercure Wien Zentrum Hotel Vienna
Mercure Hotel Wien Zentrum
Mercure Hotel Vienna

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