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All 368 Vienna hotels

Mercure Wien Zentrum

4.0 of 5 Hotel   |   Fleischmarkt 1a, Vienna 1010, Austria (Innere Stadt)
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Ranked #103 of 368 Hotels in Vienna
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
karengfs new yrok
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902 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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new yrok
Top Contributor
51 reviews 51 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The location is perfect! And the staff was wonderful The hotel actually has 2 buildings. We were in the newer one and had booked ( by accident ) a "privileged room" which included a free mini bar ( no hard liquor ) and robes and wifi. Our friends started in our building but moved across the street to the older... More

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Mulhouse
Contributor
14 reviews 14 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

Upset..... No wifi in the room means for me .... No contacts with my family ..... Means no work in the spare time ..... Means huge bill of mobile data !!! What is this hotel that force me to such things just because they don't want wifi in the room ????? Never again.

Was this review helpful? Yes 1
Porto Alegre, Rio Grande do Sul, Brazil
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything is good in this hotel. The location is perfect for tourists and the place itself is very beautiful. The recepcionists are helpful providing you maps and explanations about. The bedroom is big, the wifi really works and the shower is good. Strongly recommended.

Was this review helpful? Yes
Florian F, Guest Relations Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, Thank you so much for the incredibly good feedback! We are all so happy to read your words! These are a great motivation in offering every guest the best service! I wish you all the best and see you at your next visit in Vienna! Best regards, Florian Ferstl & Team Guest Relation More

Purmerend, The Netherlands
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is situated in a small street, but all streets in the city center are like that. My room was on the first floor in the main building but street noise was hardly audible. The room itself was compact and clean with a comfortable bed. The modern bathroom was small with a walk-in shower. I got the impression that... More

Was this review helpful? Yes
Florian F, Guest Relations Manager at Mercure Wien Zentrum, responded to this review

Dear guest, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant, comfortable and that you enjoyed our location in the heart of the city! Thank you so much for the excellent feedback about our brekfast buffet and our staff! We look forward welcoming you... More

Contributor
18 reviews 18 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has a very good location... Centrally located, close to hard rock cafe, starbucks, convenience store, Drug store and etc. pretty much all you need is within walking distance from this hotel. It is close to the ship port to go to bratislava and easy to catch any public transportations. Breakfast was great, staff are quite helpful... It is... More

Was this review helpful? Yes 2
Florian F, Guest Relations Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, Thank you very much for taking the time for your feedback on TripAdvisor. Your opinion is very important for us and for our guests. We are very glad that we were able to fulfill your expectations and you took advantage of our perfect location in the city center. Whenever your travel plan brings you back to Vienna we... More

Bergen, Norway
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

We were a group of 7 colleagues, who stayed 2 nights at Mercure Wien Zentrum. The hotel was really nice furbished, stylish and comfortable. The situation was perfect, with the heart of Wien right around the corner. The food was very good indeed, both breakfast and dinner. But the best was the service. They managed to make us feel at... More

Was this review helpful? Yes
Florian F, Guest Relations Manager at Mercure Wien Zentrum, responded to this review

Dear Anne, Thank you very much for having taken the time to share your impressions about your last visit on TripAdvisor. It was a pleasure to read that you felt comfortable in our rooms and felt at home. As well we are happy that you took advantage of our perfect location directly in the heart of the city. I hope... More

Denver, Colorado
2 reviews
5 of 5 stars Reviewed September 16, 2014

We had a great visit! The hotel was in a really great location, easy to walk to sights as well as hop on public transportation. The staff here were very helpful and answered so many of our questions! The rooms were clean, beds were comfortable, everything we needed! Would definitely stay here again!

Was this review helpful? Yes
Ferstl F, Guest Relations Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, Thank you very much for having taken the time to write a review on TripAdvisor. Feedback such as yours is always a big motivation for the entire team, once again thank you. We are glad to hear that we were able to fulfill your expectations and you took advantage of our city center location. Whenever Vienna is on... More

Stockholm, Sweden
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 16, 2014

The hotel has very good location with in the city centre with lots of restaurants, shopping and bars closeby. The rooms were quite small but very clean with free wifi. I would prefer a real door to the bathroom instead of a sliding glassdoor. I don't know if all rooms are like that. The television did not have any english... More

Was this review helpful? Yes 1
Ferstl F, Guest Relations Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am really sorry... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 13, 2014

The hotel had a great location within Vienna's first district and was a 3-5 min. walk away from Stephansdom. The rooms were clean and very comfortable and the staff were helpful! One detractor was the lack of parking in the area. Would definitely visit again.

Was this review helpful? Yes
Ferstl F, Guest Relations Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, Thank you very much for taking the time for your feedback on TripAdvisor. Your opinion is very important for us and for our guests. We are very glad that we were able to fulfill your expectations and you took advantage of our perfect location in the city center. Whenever your travel plan brings you back to Vienna we... More

Mudgee, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 9, 2014 via mobile

The property is in a great location, right in the heart of town, the staff were friendly and helpful. The rooms were clean but dated and some of the fixtures were broken. No English television for news unless you wanted to pay extra, fairly poor for an international chain. Was OK, but not great, but then again, we didn't spend... More

Was this review helpful? Yes 1
Ferstl F, Guest Relations Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, Thank you for sharing your experience of our hotel on TripAdvisor. We truly appreciate you taking the time to write about our hotel. It was a pleasure having you as our guest and your comments regarding your recent stay are very important to us. Please accept my sincere apologies that we were not able to completely meet your... More

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Additional Information about Mercure Wien Zentrum

Address: Fleischmarkt 1a, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Innere Stadt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Wien Zentrum 4*
Number of rooms: 154
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Also Known As:
Mercure Wien Zentrum Hotel Vienna
Mercure Hotel Wien Zentrum
Mercure Hotel Vienna

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