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All 367 Vienna hotels

Grand Hotel Wien

5.0 of 5 Hotel   |   Kaerntner Ring 9, Vienna 1010, Austria
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Grand Hotel Wien
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92%
Ranked #19 of 367 hotels in Vienna
Certificate of Excellence 2013
A recent review
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496 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The Grand Hotel has much to recommend it: a great location on the Kaerntner Ring, a stone's throw from the Opera,and therefore close to all the major sights; a setting of subdued elegance, a largely successful effort to provide its guests old world service and attention; a bountiful buffet breakfast; but above all, , in Stefano one of the best... More

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
92 reviews 92 reviews
60 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

Normally, I don't stay in places like this but this time, I was travelling with management, so we got some bigger perks like staying in a 5 star hotel. Beautiful building in central Vienna (although we needed to work outside the centre) with beautiful rooms if you're into that kind of style. My room faced an interior section of buildings... More

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Canada
Top Contributor
194 reviews 194 reviews
167 hotel reviews
216 helpful votes 216 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A delightful hotel, first-class in every respect, well worth the price. Very gracious and helpful employees. There is a very nice spa on the 6th floor with a steam room, it is free of charge to use the facilities. The hotel is a block away from the Vienna State Opera, and very close to the underground (subway) system.

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Mount Pleasant, South Carolina
Top Contributor
89 reviews 89 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had our annual rewards ceremony at the Grand Hotel in Vienna this year. It is a wonderful place to stay! Everything looks great (which is normal for a 5 star hotel) but the service was excellent and very personal. The staff will do anything to make you feel af home. If you are looking for a great stay in... More

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Marcus F, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review

Dear VincentHalma, We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs... More

Moscow, Russia
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Check-in lasts 15 min, check-out - 40. the receptionist was totally unable to calculate (300 - 48). The staff doesn't know what is included into the hotel's offers. The staff doesnt know what is a smile, they talk like robots. Cleaning service is ridiculous: without knocking or ringing the bell, the staff comes in the room at about 6 p.m.... More

Was this review helpful? Yes 2
Marcus F, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review

Dear Tatiana-K424, Thank you for taking the time to tell us about your recent stay at the Grand Hotel Wien. I am sorry that your experience did not meet your expectations.Please allow me to express my sincerest apologies. At the Grand Hotel Wien, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations,... More

Paris, Ile-de-France, France
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very high level hotel, even if I try to find cons, there are only pros ! Location is great, right next to metro station, close to big streets. Rooms are beautiful, very big, service is close to perfection if perfection exist, design, large rooms, cleanliness, every single detail, breakfast, food in general. What can I say. Nothing is forgotten for... More

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Marcus F, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review

Dear Laurent B, We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your... More

Pensacola, Florida
Contributor
13 reviews 13 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We were on our honeymoon trip (4 days in Vienna and 5 days in Munich). We stayed at the Grand Hotel Wien and were very pleased. I speak a little German but they made me very comfortable as almost everyone spoke English. The first room we stayed in was a regular room. Fairly good sized by European standards. On the... More

Was this review helpful? Yes 1
Marcus F, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review

Dear I10Driver, We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs... More

Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 1, 2014

We stayed in mid February and booked through the hotels website under the "stay 3 pay 2" deal - excellent value and included buffet breakfast. On arrival the reception staff were very pleasant and efficient. However our room was not yet ready, even though we arrived at 3pm. We were given a complimentary drink while waiting and the room was... More

Was this review helpful? Yes 4
Marcus F, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review

Dear Jessamcd, We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs... More

Shifnal, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2014

I stayed there for a weekend in January and what a treat it was! It is a stunning hotel and the staff was ever so helpful. We had a standard room, which was very beautiful in decor. Great location, very central and steps away to the opera house! If you go in January/February ice skating at Rathaus Park is special... More

Was this review helpful? Yes
Marcus F, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review

Dear Fedry, We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs... More

Doha, Qatar
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 21, 2014

If you are looking for a great-5 stars-location hotel in Vienna. You'll be in the right place. The hotel is so good, the room was perfect, the front disk staff were perfect and helpful. I had some issues in my room, that the air condition was not working so well and the heater in the bathroom was so hot as... More

Was this review helpful? Yes
Marcus F, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review

Dear BuSaQR, We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs... More

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Additional Information about Grand Hotel Wien

Also Known As:
Grand Hotel Vienna
Address: Kaerntner Ring 9, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Vienna
#10 Romantic Hotel in Vienna
#17 Luxury Hotel in Vienna
#23 Business Hotel in Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Wien 5*
Official Description (provided by the hotel):
For more than 140 years, the legendary Grand Hotel Wien has been one of Vienna’s premiere destinations. Situated directly on the Ringstrasse boulevard in the heart of the city, the deluxe five-star hotel offers its guests historic luxury combined with state-of-the-art technology and outstanding service. 205 rooms and suites, four restaurants, two bars, 12 function rooms and the exclusive Grand Spa No605 create the perfect ambience for an unforgettable stay in Vienna. ... more   less 
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