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Grand Hotel Wien

#23 of 364 Hotels in Vienna
Certificate of Excellence
Kaerntner Ring 9, Vienna 1010, Austria
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Grand Hotel Wien
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Grand Hotel Wien
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644 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Maidenhead
Contributor
17 reviews 17 reviews
16 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed yesterday NEW

Thank you to the Grand Hotel Wien staff for a truly warm and welcoming stay. My family of four arrived at the Grand Hotel Wien via Suntransfers (booked in advance online) from the airport which cost us a little under a hundred euros return. It was a comfortable ride however the drivers were a little stiff with hardly any conversation... More 

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Minneapolis, Minnesota
Top Contributor
160 reviews 160 reviews
35 hotel reviews
146 helpful votes 146 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Overview: The Grand Hotel Wien is an excellent hotel in the Innere Stadt of Vienna that exudes old world warmth, luxury and charm. This is a beautiful property with a long history (est. 1870, was Vienna’s first luxury hotel), lovely rooms, outstanding restaurants, wonderful staff, and a perfect location for touring. The Property & Rooms: Grand Wien has a beautiful... More 

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Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear Dave_from_MN, thank you so much for your stay with us at Grand Hotel Wien and I very much appreciate you commenting all departments and features in such a detailed and satisfactory way. Your comments on our staff is of course also highly valued and they will defenitely be delighted when I forward your feedback to them. Thank you again... More 

Senior Contributor
43 reviews 43 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Initially, you cannot help but be taken in by the magnificence of the place as it truly is beautiful. However, upon visiting the lobby bathrooms I was pretty much put off. The ladies stunk and I went in twice during my visit and the problem had not been rectified. I think it must be a drainage issue. I had a... More 

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Grand Hotel W, Manager at Grand Hotel Wien, responded to this review

Dear „shellkixass“, I hope this answer finds you well. Thank you very much for your feedback. First of all we would like to apologize for the odor problem in the ladies rest room that day! We already responded to your suboptimal experiences and initiated more controls to ensure the perfect condition of our guest rest rooms! Furthermore we would really... More 

Kuwait
Top Contributor
66 reviews 66 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was a beautiful surprise. We stayed at Sacher hotel for a while and wanted to try a new hotel so we choose this one as it had a promotion as well as an excellent location. The hotel entrance and lobby was beautiful. The staff were very nice and efficient. The room was huge with beautiful classic furnishing. There... More 

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Grand Hotel W, Manager at Grand Hotel Wien, responded to this review
Google Translation

Sehr geehrter „Nana Moo“, vielen Dank für Ihre durchweg positive Beurteilung im Bezug auf Ihren Aufenthalt in unserem Grand Hotel... More 

Alamo, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The service throughout the stay was exemplary. The staff remembered our name and was very accommodating with restaurant suggestions and helping with transportation needs. The room is large with high ceilings and a king size bed. There is a heated floor in the bathroom which is a very nice feature, with also towel warmers. The bath accessories are wonderful. The... More 

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Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear Mark W, thank you so much for your flattering review in regards to your recent stay with us at Grand Hotel Wien. I am very pleased to read that you were so happy in all aspects! Your compliments on our staff are of course also very much appreciated and I am sure they will be glad when I forward... More 

Mexico City, Mexico
Top Contributor
350 reviews 350 reviews
97 hotel reviews
146 helpful votes 146 helpful votes
5 of 5 stars Reviewed 2 weeks ago

At this hotel I felt pampered. My room was huge, bigger than my apartment, high roofs. Luxury. With an excellent sleeping quality: no noises, no lights, cozy bed, soft linens. The bath amenities were delicious. The service is attentive and polite. Excellent concierge. The restaurants are a bit expensive, but you are in one of the best hotels in town,... More 

Was this review helpful? Yes 1
Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear Draghignazzo, thank you so much for your excellent reveiew from your stay at our Grand Hotel Wien. I am very glad to read that you were so pleased with your stay and I very much appreciate your promt and great comments. I will naturally share your remarks with my team who am am sure will be delighted as well.... More 

Mandello del Lario, Italy
Top Contributor
616 reviews 616 reviews
134 hotel reviews
394 helpful votes 394 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

it' s my second time here and the experience has further improved, they finished all the renovation work, and everything seems to be working perfectly. My room 506 was just perfect (in the traditional style yet with all the necessary modern amenities). The location, right across the Opera house is just perfect, and being set into a shopping center it's... More 

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Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear Mr. Gilardoni, thank you so much for your recent stay with us at Grand Hotel Wien and we very much appreciate your flattering compliments. I am pleased to read that you feel so well in our hotel and would of course be glad to welcome you back in the future. Sincerely, Horst Mayer General Manager Grand Hotel Wien More 

Manama, Bahrain
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Here for special birthday celebration. First time in Vienna and what a place to stay...from the moment we arrived at the door ( and they knew who we were) to the moment we left the staff and service was impeccable...location of this hotel couldn't be better and it was our centre for a very very happy visit. Will be back... More 

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Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear Russellrayners, thank you so much for your great review in regards to your stay with us at Grand Hotel Wien. Your kind comments on our staff are of course very much appreciated and I am sure they will also be very pleased when they read your remarks. Thank you again for sharing your experience and we hope as well... More 

Istanbul, Turkey
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

I was invited on a trip with my family to Vienna. My family booked 2 - Superior Rooms at the Grand Hotel Vienna. The rooms were really tiny. Interiors are very old and fake antique style. The hotel completely lacks anything that has to do with sophistication. Still they charged us 299 EUR/night EXCL. breakfast! Such a rate for a... More 

Was this review helpful? Yes 1
Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear MeralYA, thank you so much for staying with us when visiting Vienna and I also want to thank you for your feedback. Apparently we were not able to meet your expectations at all, which I of course deeply regret as this does not correspond to our reputation of offering 5 star level of quality and service. This is also... More 

Clearwater, florida
Contributor
16 reviews 16 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 17, 2015

Our family of five: Mom, Dad, Son,11, daughter,7, and Grandmother arrived on the 23 of December, for a 3 day stay. The hotel was beautifully decorated for Christmas. It was spectacular! The service was phenomenal; the rooms(2), were spacious, beautifully decorated, and comfortable. We had Christmas Eve dinner in the hotel at Le Ciel. It was elegant, delicious and the... More 

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Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear Jane L, thank you so much for choosing to spend Christmas with us at Grand Hotel Wien with your family and we very much appreciate your wonderful review. I am glad to read that you enjoyed your stay so much. I am also sure that my team will be pleased as well when I forward your kind words to... More 

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