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All 366 Vienna hotels

Grand Hotel Wien

5.0 of 5 Hotel   |   Kaerntner Ring 9, Vienna 1010, Austria
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Grand Hotel Wien
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Ranked #19 of 366 Hotels in Vienna
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
besidesperfect Brussels, Belgium
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582 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brussels, Belgium
Top Contributor
52 reviews 52 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Property is beautiful although outdated. Breakfast hostess service is good but service has to improve a lot. We were finished with buffet and not even asked for coffee. Variety of breakfast buffet excellent. Check in slow . Concierge attentive

Was this review helpful? Yes
Grand Hotel W, General Manager at Grand Hotel Wien, responded to this review

Dear Besidesperfect, thank you so much for your stay with us and for taking the time for your comments which we highly value. We very much appreciate that you were so pleased with our breakfast buffet and our concierge. It is our standard to deliver effecient and proffessional service in all departments. At buzy times, both breakfast and checkin can... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Professional, friendly, multi-lingual staff. Knowledgeable and very helpful concierge. Five minute walk to Karlplatz metro station. Luxuriously appointed room and spacious, beautiful bathroom. A/C worked well. Bed and pillows were too soft.

Was this review helpful? Yes
Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear LeylaKas, thank you so much for your kind comments, we ver much appreciate that enjoyed your stay and that you were pleased with our staff and rooms. We regret that you find our beds too soft. On request, we do have the possibilty to put a board beneath the matress to make it harder. We also offer harder pillows.... More

Moscow, Russia
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Though I am quite a frequent guest in Vienna and very fond of this city it was my first experience to stay in Grand hotel Wien. I was really impressed both by interioirs and the quality of servicies. We were upgraded to a spacious suite and all our requests were met with real attention and understanding. We were absolutely satisfied... More

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Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear MeLudmila, thank you so much for your review in regards to your stay at Grand Hotel Wien, we really appreciate your positive words.As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. I will of course share your comments with the rest of our staff who I am certain... More

Boston, MA
Top Contributor
61 reviews 61 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment you arrive to the time you depart, the staff is friendly, professional and personable. The hotel is decorated in an old world styled elegance that is reflective of Vienna’s city center. The room was spacious, had a nice sitting area, a large marble bathroom with high-end toiletries, large flat screen tv, coffee maker with Julius Meinl coffee... More

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Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear Tongatapu, thank you so much for your through out positive review in regards to your stay at Grand Hotel Wien. We appreciate you commenting on our departments and our location in such a satisfactory way! I will share your comments with our team, who I am certain will be delighted by your rermarks. As a member of The Leading... More

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent rooms, service, small gym, however the breakfast was worst of all other LHW hotels we had visited. Limited choice, melon was not fresh. However the sushi restaurant is really good - very fresh fish and tasty soups. Location is perfect for sightseeing.

Was this review helpful? Yes 1
Grand Hotel W, General Manager at Grand Hotel Wien, responded to this review

Dear Ra3akr, we appreciate your comments concerning your stay at Grand Hotel Wien. It is always a pleasure to receive positive feedback. Regarding the breakfast, we normally have a great reputation for the quality and variety of it. I can only apologize that it did not reply to what you expected. As a member of The Leading Hotels of the... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I recently stayed at this hotel and I was deeply disappointed when I noticed that my jewelry disappeared from the security box. We immediately notified the reception and the hotel manager of this and I was treated with indifference. It seems to be a practice for this hotel. I even made a complaint to the police but with no success... More

Was this review helpful? Yes 2
Grand Hotel W, General Manager at Grand Hotel Wien, responded to this review

Dear Luis A, first of all, thank you for choosing to stay with us when visiting Vienna. We sincerely apologize that you got the feeling that the Grand Hotel Wien is a non safe environment. We believe that we are indeed doing the utmost in order to guarantee a safe and comfortable stay for every guest in the hotel. I... More

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 17, 2014

The Grand Wien is exceptional. It is ideally located on the Ringstrasse with easy access to many sights in Vienna, including the breathtaking Vienna State Opera House a block away, and a shopping mall only a few steps away. The hotel is beautiful with old world charm and modern amenities. The staff excel in the hospitality industry. They are professional,... More

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Grand Hotel W, General Manager at Grand Hotel Wien, responded to this review

Dear Veronica, thank you so much for your wonderful Review, we are always pleased to recieve such positive comments. It was a pleasure to read that you visited so many of your outlets and that we managed to exceed your expectations. Your remarks on our staff are very much appreciated and I am sure that they will be encouraged when... More

Tottenham
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed October 13, 2014

Arriving from Budapest where we stayed at the Boscolo, an alleged 5 Star hotel, we were pleased to spend three nights at a true 5 Star hotel. The Grand is well sited near the Opera, transportation and most local sites. The hotel offers elegance without being pretentious. The lobby is classy and the rooms are elegant and hold true to... More

Was this review helpful? Yes 2
Grand Hotel W, General Manager at Grand Hotel Wien, responded to this review

Dear , thank you so much for your through out positive review in regards to your stay at Grand Hotel Wien. We appreciate you commenting on each department in such a satisfactory way! I will share your comments with our team, who I am certain will be delighted by your rermarks. As a member of The Leading Hotels of the... More

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 12, 2014

We live in Dubai and we do adjust for Hotels around the world that state 5 star but do not quite reach the standard. Grand Hotel Wien reaches it, it really is 5 star in every sense of the word. As soon as you walk in you know your going to enjoy, ambience, staff, conceirge and housekeeping you have a... More

Was this review helpful? Yes
Grand Hotel W, General Manager at Grand Hotel Wien, responded to this review

Dear Mara J, it was a great pleasure reading your comments regarding your stay at Grand Hotel Wien, thank you so much! We are very glad that you find us our 5 stars worthy. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. I will share your comments with... More

Warrington
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 9, 2014

I think this might be my favourite hotel ever! And I've stayed in a lot of 5 stars around the world. Luxury without being overly ostentatious (I stayed in the Palais Negro in Nice a while back and had gold plated toiltet/bath/ bidet... Too much!). The staff were amazing - we were accidentally led into the wrong room on arrival,... More

Was this review helpful? Yes
Grand Hotel W, General Manager at Grand Hotel Wien, responded to this review

Dear Quaver_raver, thank you so much for your comments regarding your stay at Grand Hotel Wien. It is always a pleasure to recieve positive feedback and in this case a great honor to be compared with the Hotel Negresco in this way! I will share your comments with our team, who I am certain will be encouraged by your remarks.... More

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Additional Information about Grand Hotel Wien

Address: Kaerntner Ring 9, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Wien 5*
Number of rooms: 205
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Also Known As:
Grand Hotel Vienna

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