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Grand Hotel Wien

#25 of 366 Hotels in Vienna
Certificate of Excellence
Kaerntner Ring 9, Vienna 1010, Austria
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1 room 1 guest
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Grand Hotel Wien
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730 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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  • Chinese (Simplified) first
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  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
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  • Norwegian first
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  • Any
English first
  • All months
    (730)
  • Mar-May only
    (173)
  • Jun-Aug only
    (200)
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    (192)
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NORTH ENGLAND
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very nice lunch on the terrace. The menu was good and wine list extensive. All of the staff were very pleasant and helpful. Also very convenient for early evening drinks. I enjoyed the jazz of the in house piano player

Was this review helpful? Yes
Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear "ABCNorthEngland", it was great to read that you had such a nice lunch on the terrace at the "Grand Hotel Wien". I am glad you enjoyed the good atmosphere created by our talented piano player and our friendly staff and I am sure they will be pleased by your compliments as well. Thank you again for sharing your experience... More 

Brooklyn, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location, attentive staff, with loads of charm and elegance. We had a nicely decorated and spacious room with a very comfortable bed. The bathroom was very spacious with a large, luxurious tub and lots of nice little touches. Breakfast was excellent.

Was this review helpful? Yes
Grand Hotel W, Manager at Grand Hotel Wien, responded to this review

Dear "karemsen", Thank you very much for your positive feedback in complimenting our standards of service at the "Grand Hotel Wien". As a matter of fact we try our best to make all of our guests happy and I am glad to hear that we have achieved our aim. I am also very pleased to read that you have enjoyed... More 

Norfolk, Virginia
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Drop some stars. The lobby piano player is distracted by the nursery of kids including scooters riding in the lobby. Somersault is the norm apparently but jackets required. The staff makes no attempt even when a wedding party tries to take photos. Poor child will have to explain the burka nannies wrestling down the unresponsive kiddies. I don't mean two... More 

Was this review helpful? Yes
Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear "Ralph S", first of all I want to thank you for returning to the “Grand Hotel Wien” while visiting Vienna and I also want to thank you for taking the time to bring your concerns to our attention. I highly regret to read that your satisfaction did not equal to that of your previous stays. As one of the... More 

Riyadh, Saudi Arabia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel location is just great and only couple of blocks from the famous city center street. The values of the service is good within a friendly environment. It is close to more than one major underground station where staying in this hotel make business and leisure easy to achieve.

Was this review helpful? Yes 1
Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear "kaleissa", thank you so much for reviewing your stay in such a flattering way. I am glad you could take advantage of our central location; you are right that it makes it great to combine business and leisure. I am naturally also very pleased that you experienced our professional and friendly customer service and I know that my staff... More 

Rome, Italy
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just what you would expect from an hotel of this category Courteous and professional staff always ready to help Rooms are comfortable and well furnished. Breakfast was well assorted with impeccable service.I was very pleased with the choice and would go back should i travel to Vienna again.

Was this review helpful? Yes
Grand Hotel W, Manager at Grand Hotel Wien, responded to this review

Dear "marcantonio s", thank you so much for your great feedback from your recent stay at our "Grand Hotel Wien". I am very glad that you enjoyed your stay, and your compliments on our rooms, the breakfast buffet and on our staff are for sure very much appreciated. I will share your comments with our team, who I am sure... More 

Switzerland
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We found this hotel meets all our expectations as a great hotel. The service and all details are five stars. The strange practice of charging 100 euro per night on arrival as deposit is unusual. The receptionist debited this from our credit card at the check-in registration on the first day though the hotel got copy of our passport and... More 

Was this review helpful? Yes 1
Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear Lalita R, thank you so much for your recent stay at our “Grand Hotel Wien” and it was wonderful to read that we met your expectations for a 5 star experience. Regarding the reservation of a deposit to your credit card, this is a common practice in hotels world wide. However I am sorry to read that you felt... More 

Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The rooms were spacious, clean and beautiful. The staff was friendly and attentive. The location is outstanding, being both near public transport and in a beautiful part of the city. Also, this was one of the most comfortable beds I've slept in. I would absolutely recommend this hotel to anyone staying in Wien.

Was this review helpful? Yes 1
Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear Pablo R, thank you for your excellent review in regards to your recent stay at the "Grand Hotel Wien". We are lucky to be situated along the Ring Street in the heart of Vienna and I am glad you enjoyed the location. I am also delighted to read that you found our beds so comfortable and that you were... More 

Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel for 2 nights and enjoyed every moment of both the city and hotel. The staff are great, polite, accomodating and friendly and the rooms are clean and of a good size. Great location not far from the shopping and some of the sites.

Was this review helpful? Yes
Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear Lotg60, it was great to read your review from your stay at the “Grand Hotel Wien” and to see that we were able to meet your expectations of a perfect hotel experience. I am very glad you enjoyed our rooms and our good location and I especially value your recognition of our staff. We work very hard to deliver... More 

Los Angeles, California
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 30, 2015

Great location, excellent service. I was in Vienna during a major heat wave, wished the AC was much better, otherwise, food, service and hotel was great. Buffet breakfast and staff made you feel very welcome.

Was this review helpful? Yes
Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Dear “universalmgm”, I was happy to read your review regarding your recent stay at the “Grand Hotel Wien” and that you experienced terrific service during your time in Vienna. I am sorry to read that you suffered from the heat, fortunately the heat wave has passed now! I am glad that you were able to experience our great food and... More 

Norway
Level Contributor
152 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed July 28, 2015

Yes, this one is expensive. But the room was great, and the service super. The best is the location, just a short stroll from Musikverein and the Opera. And close by a large shopping center also. This is the place to stay in Vienna!

Was this review helpful? Yes
Grand Hotel W, Geschäftsführer at Grand Hotel Wien, responded to this review

Hello “TottoV”Norway, thank you for taking the time to post about your recent stay at the “Grand Hotel Wien”. I am thrilled to read that your accommodations were comfortable and that you received great customer service from our staff. We are very fortunate to be situated along the Ring Street in the heart of Vienna and I am glad you... More 

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Staying in Inner City

Neighborhood Profile
Inner City
In Vienna's best-known district, pedestrian boulevards Kärntner Strasse and Graben connect you with landmarks such as the Wiener Staatsoper (Vienna State Opera), Vienna’s iconic Stephansdom (St. Stephen’s Cathedral) and the vast compound of Hofburg, the Habsburgs’ former Imperial Palace. Peek down side streets such as Annagasse and Weihburggasse, and Graben’s Seilergasse and Habsburggasse, to get a feel for the center. The Imperial Apartments and the refreshingly demystifying Sissi Museum are must-dos at Hofburg. Spacious squares such as Am Hof and Freyung often host beautiful seasonal and antiques markets.
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