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Mercure Grand Hotel Biedermeier Wien

#80 of 365 Hotels in Vienna
Certificate of Excellence
Landstrasser Hauptstrasse 28, Vienna 1030, Austria
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Mercure Grand Hotel Biedermeier Wien
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655 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • German first
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English first
  • All months
    (655)
  • Mar-May only
    (187)
  • Jun-Aug only
    (177)
  • Sep-Nov only
    (143)
  • Dec-Feb only
    (148)
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County Dublin, Ireland
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed yesterday NEW

So disappointed that what lets this hotel down are things that are so easy to fit. Firstly. no iron in room. No iron even available upon request. Instead, there is a room with just two irons on, to be shared by thousands of guests. What a joke. Why provide a hair dryer, shoe polish and heavens knows what but not... More 

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Paris, France
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Service, from reception to breakfast, was below the standard of the brand. Could be better with just a few smiles now and then. Room was small and uncomfortable. I got lost in the long corridors ordered with non-sense. What I liked most was not inside : a great location. No reason to come back this decade.

Was this review helpful? Yes 1
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Francis R, Thank you for taking the time to tell us about your experience at the Mercure Wien Grand Hotel Biedermeier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Odenton, Maryland
Contributor
15 reviews 15 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My family and I have had the good fortune to have traveled to over 22 and scores of cities and when we travel we take our mini pin mix Brown. We have found that in general Europe is more accommodating to pets than other places in the world but the Mercure Grand took the cake. When we checked in the... More 

Was this review helpful? Yes 1
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear MD1732014, Thank you for sharing your positive impressions with the Trip advisor community. It is always nice to receive positive feedback. At Mercure we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. I will share your review with the team as it will serve as encouragement... More 

West Lafayette, Indiana
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As part of a Cities of Central Europe early springtime package tour, my son and I stayed here a few days over an Easter weekend. The hotel had an interesting layout. Our rooms seemed to overlook a trolley line street on one side and on another, a regular downtown avenue which was accessed by a delightful protected narrow courtyard with... More 

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Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Engletine K, Thank you for sharing your positive impressions with the Trip advisor community. It is always nice to receive positive feedback. At Mercure we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. I will share your review with the team as it will serve as... More 

Donauworth, Germany
Top Contributor
71 reviews 71 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is very easy to find. From Wien-Mitte station it only takes a couple of minutes to walk. Or you can take the 74A bus. This runs every 10 minutes. The bus stop is right opposite the hotel. One stop away from the station. Going in the other direction from the hotel , two stops and you are at... More 

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Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Wooks_61, Thank you for sharing your positive impressions with the Trip advisor community. It is always nice to receive positive feedback. At Mercure we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. I will share your review with the team as it will serve as encouragement... More 

Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here in May 2015 for a long weekend to celebrate my partner's birthday. We were a bit nervous on approaching the hotel, as it was placed between two roads and we were getting a bit worried about the potential noise - we needn't have worried at all! The hotel itself is tucked in a beautiful and quaint cobbled... More 

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Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Weejaney666, Thank you for sharing your positive impressions with the Trip advisor community. It is always nice to receive positive feedback. At Mercure we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. I will share your review with the team as it will serve as encouragement... More 

Imperial Beach, California, United States
Top Contributor
103 reviews 103 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

Impressive outside - especially outside patio - but rooms are tiny! Ours was like an attic room in a large home - easy to bump your head - and the beds are designed with tiny people in mind! Worse, we had to schlep our luggage up two flights of stairs to even get to our room cuz the elevator did... More 

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Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear realpep, Thank you for taking the time to tell us about your experience at the Mercure Wien Grand Hotel Biedermeier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Macclesfield
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

A three night stay at this hotel was very pleasant. The staff were excellent on arrival and the room was comfortable if a little on the small side. The hotel is very quaint being a restored arcade. It is not close to the city center but underground and bus stops are close by. The main problem we had was trying... More 

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Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Oddlegs, Thank you for taking the time to tell us about your experience at the Mercure Wien Grand Hotel Biedermeier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Worthing, United Kingdom
Top Contributor
104 reviews 104 reviews
11 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After staying at this hotel last year I decided to return; this time with my wife, for a short break. As before the hotel was very good. The whole hotel is extremely clean, the beds comfortable and the breakfasts superb, with excellent staff. The waiting staff are very helpful and will arrange coffee to your liking. The free wi-fi is... More 

Was this review helpful? Yes
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Pisces232, Thank you for sharing your positive impressions with the Trip advisor community. It is always nice to receive positive feedback. At Mercure we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. I will share your review with the team as it will serve as encouragement... More 

Dorchester, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were billeted here by SAGA for a couple of days. The bad; Initial check-in at around 10:30am was not the best. Our room was not ready, no explanation was offered and the young man on reception had to be pressed for information, eventually telling us that the room would be ready at 2:00pm. Air-con didn't work, fan ok just... More 

Was this review helpful? Yes
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Anthony S, Thank you for sharing your positive impressions with the Trip advisor community. It is always nice to receive positive feedback. At Mercure we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. I will share your review with the team as it will serve as... More 

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