Have spend our days here while we visited the wine fare. It was a perfect stay with no open wishes! I will come again for sure!

Have spend our days here while we visited the wine fare. It was a perfect stay with no open wishes! I will come again for sure!
Probably the best Sofitel Ive ever stayed in, this very stylish, perfectly located hotel is probably one of the best in Vienna. However be warned. It doesnt come cheap. From beautifully designed minimalist rooms to a great restaurant and impeccable service, if money is no object, highly recommended.
Dear Guest,
I am delighted to read that we were able to provide you with an unforgettable experience in our Living Art Work.
I hope that we will be able to welcome you again at the Sofitel Vienna Stephansdom.
Best regards
William Haandrikman
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Visited the Stephansdom as part of a sales conference and, whilst my company rarely books us into a duff hotel, this really was a pleasant surprise. Thought the service was quite excellent and the staff extremely helpful and friendly. Rooms were really very good with a clean, bright, funky design and the overall facilities and feel of the hotel were...
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Dear Guest,
Thank you for taking the time to write about your experiences in our Living Art Work. I am delighted to read that you enjoyed our personalized service so much and I am pleased that we were able to provide you with a table in our Le LOFT restaurant. I hope you enjoyed our gourmet cuisine and the amazing...
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I m actually staying in a suite of the Sofitel Vienna.Very beautifully designed inside...all white..great bed and so on...charming staff at front desk
But do these people really understand our needs ? Internet is available on a base of 1 or 2 connections it seems...my girlfriend has an ipad and an iphone,so do i,with a laptop also...
Free connection is...
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Dear Sir,
I would like to thank you for your feedback and I am glad to read that you like the design of our Artwork hotel and that you find our Front Desk Ambassadors charming.
Let me also say that I am truly sorry that you had difficulties using the free wireless internet in your room. Our internet is available...
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Very efficient and friendly staff, trained to provide personal service. They remember your name and greet you by name each time. Have only encountered this level of service in more expensive luxury hotels.
Hotel by award winning architect Jean Nouvel was quite amazing. The decor and colour of the interior encourages a feeling of relaxation. Even the standard rooms are...
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Dear Guest,
I am very happy to read that you enjoyed our personalized service so much in our Artwork by Jean Nouvel and we are proud that we won the European Hotel Design Award 2011. It is my pleasure to inform all our Ambassadors of your kind words as it is always a great motivation.
We look forward to having...
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Great minimalistic rooms. Excellent decoration. Sobre lines. open bathrooms towards the room. nice breakfast at the top floor (but rather poor in variety).
Dear Guest,
I am delighted to read that you enjoyed the style and the concept of our Artwork. I have already forwarded your comments regarding the breakfast to our Director of Operations.
We look forward to welcoming you soon with us.
Kind regards
William Haandrikman
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We've syed at numerous Sofitel proprties, but tho was our first in Vienna. The hotel is about two years old, and architecturally smashing. The Loft, rooftop dining area has to be sen to be believed
Our checkin was fine and we waited about 20 minutes for the Gray executive room to be prepared and inspected. The room was monochromatic, in...
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Dear Guest,
I would like to thank you for your honest feedback. I have already informed the departments concerned and I assure you that we will take the necessary steps to avoid these situations from happening in the future.
We look forward to welcoming you back soon with us.
Best regards
William Haandrikman
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Great location and wonderful style. Whimsy in design, including the rooms. Walking distance to all "must sees", and great view from hotel. Staff is very friendly and helpful. Only complaint: Breakfast buffet was in disarray with depleted items and the table service was disorganized/inefficient. Unforgivable mistakes for a hotel of that caliber and the price paid.
Dear guest,
Thank you for taking your time to write about your experience in our Artwork and we are pleased that you liked the style so much. We appreciate your comments regarding the breakfast as we are always committed to improve our services to content the desires of our guests.
It would be a pleasure to serve you again in...
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we loved it! great location, very helpful and friendly staff. we had a junior suite and it was a beautiful room, completely in white - not sure we would have felt the same we'd had one of the black rooms though. concierge was knowledgeable and helpful, providing us withinformation and suggestions to help us enjoy our stay.
the decor design...
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Dear guest,
How great that you fell in love with Jean Nouvel’s sleek design. On behalf of the concierge I would like to thank you for your feedback. This is a great motivation for all the Ambassadors of the hotel.
We are looking forward to welcome you back soon,
William Haandrikman
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Very modern, very well appointed hotel in a great location. Nespresso machine in room, Hermes toiletries, great rooftop bar.
Dear Guest,
Great that you liked our rooms and the facilities we provide. We hope that you also take the chance to visit our top restaurant Le LOFT or our So SPA during your next stay with us.
Warm regards,
William Haandrikman
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