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Steigenberger Hotel Herrenhof Wien

#37 of 365 Hotels in Vienna
Certificate of Excellence
Herrengasse 10, Vienna 1010, Austria
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Steigenberger Hotel Herrenhof Wien
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955 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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    (955)
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    (234)
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Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Checked into the Steigenberger Hotel at 3.00p.m. as instructed. Couldn't believe the room wasn't ready. Other people checked in but not us, we were left waiting in the lobby or over an hour. Nobody seemed to care. It was quite hot outside, and we had to ask for a drink of water. This problem, could, and should have been handled... More 

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Gibraltar
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been to this hotel at least 6 times in the last year. It is my first choice when coming to Vienna. The rooms are tastefully decorated and furnished. Bathrooms are generous and toilets are separated from the bathroom through a glass door for rooms on all floors. I love the tiles and the expensive feel and look of... More 

Was this review helpful? Yes 1
EPerwanger, Manager at Steigenberger Hotel Herrenhof Wien, responded to this review

Dear Bavarian_Cream! Many thanks for your detailed review of your visit at Steigenberger Hotel Herrenhof! We are delighted that you were fully satisfied with our service. It is most supporting to receive such positive feedback that shows that our efforts were a success! Furthermore we want to thank you for your nice words about our staff. We will forward your... More 

Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed 4 nights in July. I upgraded my room at check in and was very pleased with the room - decor, bed, pillows and bathroom. The daily room servicing was excellent and the staff at reception were very helpful. The location is perfect - short walk to major attractions and UBahn 1 minute walk.

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EPerwanger, Manager at Steigenberger Hotel Herrenhof Wien, responded to this review

Dear guest ozgals, thank you for choosing the Steigenberger Hotel Herrenhof and for taking the time to comment on your stay. We are pleased to learn that you enjoyed your stay with us and that our service and performance level met your expectations. The entire Steigenberger Herrenhof team would be delighted to welcoming you back soon. Best regards from Vienna,... More 

Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very welcoming hotel, extremely well located for downtown and shopping. Excellent front bar, breakfast and comfortable and quiet rooms. Would highly recommend for tourism or business purposes. Good service, although checkout can be a little tiresome.

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EPerwanger, Manager at Steigenberger Hotel Herrenhof Wien, responded to this review

Dear guest npwalker! Thank you for taking the time to review your stay at Steigenberger Hotel Herrenhof. It is fantastic to read that we fulfilled your expectations entirely. Thank you for the nice words about the staff. We will forward your feedback to our collegues. Best regards from Vienna, Yours Elisabeth Perwanger General Manager More 

Tel Aviv, Israel
1 review
4 of 5 stars Reviewed 2 weeks ago

Our room was very modern and comfortable, the beds were comfortable but the pillows were a bit flat & not comfortable. The stuff is nice to yo, but front desk is not well informed, and so you are on your own if you want to find out Vienna. Very good breakfast with a large and varied choices of dishes

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EPerwanger, Manager at Steigenberger Hotel Herrenhof Wien, responded to this review

Dear Suzi 562! Thank you for sharing your experiences about your stay at Steigenberger Hotel Herrenhof with us. We are happy that you had a joyful stay. For your next stay we recommend our pillow menu, where you can choose different sorts of pillows. We are very sorry that the reception did not fulfilled all your expectations. We talked to... More 

Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The otel has very nice rooms, great location, very good breakfast. The beds are very comfortable. The rooms are spacious. So is the shower. Overall, very close to the city center attractions. Definitely five stars.

Was this review helpful? Yes 1
EPerwanger, Manager at Steigenberger Hotel Herrenhof Wien, responded to this review

Dear guest Khachatur A! Thank you for your review about your last stay at Steigenberger Hotel Herrenhof. It is a pleasure for us to read that you had a wonderful stay with us. We are very happy that you liked our central location. As you already mentioned, within a few steps you can reach all the important buildings and places... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed with the hotel for 3 nights in early July. We booked a concert via the hotel but the staff gave us wrong instructions to piking up the tics. They directed us to the ticketing office but when we arrived it was closed. We then decided to go to the concert hall directly and found out that we should... More 

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EPerwanger, Geschäftsführer at Steigenberger Hotel Herrenhof Wien, responded to this review

Dear Mrs Joey T if things go wrong, they really go wrong. Please let me say that I and my team are really sorry that you had to face some serious shortfalls in service during your stay. It is correct, that trainees should not do concierge bookings without supervision and we will definitely review our procedures in this matter in... More 

Philadelphia, Pennsylvania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location was wonderful for this hotel, just walking distance from many attractions of Vienna's First District. The room was great and the bed was very comfortable. The staff was helpful and friendly, both front desk and in the restaurant. We had been visiting family friends in Vienna and will definitely return to this hotel when we visit again!

Was this review helpful? Yes
EPerwanger, Manager at Steigenberger Hotel Herrenhof Wien, responded to this review

Dear Stephanie S! Thank you very much for your nice review of the Steigenberger Hotel Herrenhof. It is a pleasure for us, that you had a memorable stay and that you enjoyed our centrally location. We are looking forward to welcoming you back soon. Best regards from Vienna, Yours Elisabeth Perwanger General Manager More 

Auckland Region, New Zealand
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a little gem of a hotel right in the centre of the old town of Vienna, easily in walking distance to all the museums and shopping areas, it is also 20m away from an underground stop. The staff are absolutely brilliant, from recommendations for restaurants, directions and booking tours, they go out of there way to make your... More 

Was this review helpful? Yes
EPerwanger, Manager at Steigenberger Hotel Herrenhof Wien, responded to this review

Dear wade k! Thank you so much for your fantastic feedback about your recent stay at Steigenberger Hotel Herrenhof. It is brilliant to read that you had a memorable stay in Vienna. Furthermore we want to thank you for the kind words about our staff - we are very proud of them. We will forward your feedback to our employees.... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

In general the Hotel is nice, we just used our room and didn't use any facilities like bar or restaurant. The standard room was quite small but nicely designed, very nice bathroom. The cupboards are a bit "every where" but after a few hours you know what is where 😄 very good bed and very quite. The air condition is... More 

Was this review helpful? Yes 1
EPerwanger, Manager at Steigenberger Hotel Herrenhof Wien, responded to this review

Dear guest SachaB1! Thank you for taking the time to comment on your recent stay at Steigenberger Hotel Herrenhof. We are very happy that you enjoyed your stay and that you liked our rooms and the design. Thank you for the hint with the air condition. Our technicians will check this issue immediately. We are looking forward to welcoming you... More 

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Staying in Inner City

Neighborhood Profile
Inner City
In Vienna's best-known district, pedestrian boulevards Kärntner Strasse and Graben connect you with landmarks such as the Wiener Staatsoper (Vienna State Opera), Vienna’s iconic Stephansdom (St. Stephen’s Cathedral) and the vast compound of Hofburg, the Habsburgs’ former Imperial Palace. Peek down side streets such as Annagasse and Weihburggasse, and Graben’s Seilergasse and Habsburggasse, to get a feel for the center. The Imperial Apartments and the refreshingly demystifying Sissi Museum are must-dos at Hofburg. Spacious squares such as Am Hof and Freyung often host beautiful seasonal and antiques markets.
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Amenities

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