ac did not cool,concierge was not helpful,,hotel looked understaffed,toilets were not well designed more

The hightlight of this hotel has to be the "5th Floor" Bar. I don't know if Innsbruck lacks chic nightlife but this place had clearly attracted every 6ft blonde model and her square-jawed escort from a 20 mile radius. Fan-tastic people-watching opportunities but make sure you're with an understanding partner (luckily for me I was). Other positives have been covered... more

We stayed at the Penz for 4 nights during the New Year period (there on NY's Eve). The rooms are very nice, and are spacious for European standards. Rate had also included the breakfast. As other have stated, the breakfast is very good. The selection is outstanding. It is also attached to a small mall, and is in walking distance... more

Innsbruck. The hotel Penz. Recently we stayed in hotel the Penz in the old city of Innsbruck. I believe it was an excellent one. The brekfast is super with a huge variety of everything inclunding champagne. At the last floor of the hotel you are sitting watching the mountains from the huge glass windows. The location of the hotel is... more

This is a new, trendy, ultra-modern hotel in the most amazing location. The glass elevator has a view of the mountains, and the rooftop bar and restaurant is just as impressive. The price is medium-high but it includes the most diverse breakfast buffet I've ever seen... gourmet food, teas, jam, bread... literally too much to even know what to get.... more

I travel a lot, but this is the best hotel breakfast I ever had. Great selection of food of very high quality. Also great views. Also the hotel is very nicely situated. It is new, modern, clean. Lifts are slow. Reception service is good but not outstanding. Great hotel. Will definitely go again. more

sure, the breakfast buffet is really nice! But consider paying Euro 200 for breakfast? we had booked 5 rooms. the rooms are very small, especially the bathrooms. the a/c was'nt working in some of the rooms, in another it was extremely loud. the safe deposit box wasn't workingl and was not repaired during our stay. the staff wasn't welcoming at... more

My husband and I came to Innsbruck for 4 nights over Christmas, for the purpose of cross-country skiing. We chose the Penz Hotel based on previous reviews. I am not a fan of the prevalent alpine lodge style that is found in many of the other surrounding hotels, and liked the idea of a modern hotel. We were not disappointed.... more

This was our first visit to Innsbruck (a family of four with 2 kids), had two rooms in January 2008 for three nights. As previous reviews stated, it is clean, modern, very conveniently located and the breakfast buffet is a big plus. Innsbruck itself is not a place I would spend much time in , but it is a convenient... more