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All 79 Innsbruck hotels

Hotel Sailer

4.0 of 5 Hotel   |   Adamgasse 8, Innsbruck 6020, Austria
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51%
Ranked #33 of 79 hotels in Innsbruck
A recent review
3 of 5 stars Reviewed June 12, 2014
dharmishmehta Mumbai (Bombay), India
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219 people have reviewed this hotel

Traveler rating
    40
    70
    52
    29
    28
See reviews for
35
73
12
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Mumbai, Maharashtra, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 17, 2014

Well located hotel but everything seemed stuck in the 2nd World War era !! Desperately needs refurbishing. Avoid. After Switzerland, Austria anyway pales in comparison in terms of tourist friendliness and this hotel only validates that.

Was this review helpful? Yes
HotelSailerTeam, Hotel Sailer Team at Hotel Sailer, responded to this review

Dear Mr. Suku, Thank you for your feedback. We are really sorry and surprised to hear about your negative experience in our Hotel. We strongly support constructive criticism, in order to costantly improve our service; we are going to examinate your expedrience to understand better which where the causes that made you and your family not enjoy your stay as... More

Mumbai (Bombay), India
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 12, 2014

the first thing i would like to mention is that the bathrooms are such tiny that unlike me an overgrown person might not fit in it.the rooms are also not that big.the rooms are not quite clean too.the location of this hotel is amazing,it is just a stone;s throw away from the main railway and bus station,actually you could see... More

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Bratislava, Slovakia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 29, 2014

the smallest room I ever saw, old like from the 80s, dirthy carpet, dirthy wall, no safe, no minibar nothing what 4 star hotel should have, no aircon and with open window very noisy, it has nothing to do with 4 star standart

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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 13, 2014

This is one of the best hotels I have stayed in; We were there in Dec 2013 over Christmas and I have to say the breakfast was awesome. We loved Innsbruck and this hotel was just right across the central station. I loved their home made cheese and homemade cake for breakfast – Excellent Stay!

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London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 22, 2014

They never once came in to the room to make the bed up, change the towels or replace toilet paper which is very scarce. We asked for coffee to be sent to our room as they do not provide any facilities, after 45 mins, I went down again and it took them another 10 mins to bring it up. It... More

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Bristol, United Kingdom
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed April 9, 2014

Not sure how this is a four star unless i had the most shabby room in the hotel. My room had cigarette burns in the carpet, a hole in the sheet, scuff marks on the walls. Tv doesn't have any english channels, there is no safe and no little fridge to keep water cool. The bathroom was dark even with... More

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Toronto, Canada
Top Contributor
62 reviews 62 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 13, 2014

My friend and I book a Standard Room at this hotel on the Internet. We choose this hotel over the other ones because we wanted to be close to 1) the Train Station "only a 4 minute walk", 2) close to a Ski Bus Stop "at the door step of the hotel" 3) and finally close to the downtown area... More

Was this review helpful? Yes 2
HotelSailerTeam, Front office at Hotel Sailer, responded to this review

Dear Guest, Thank you very much for your detailed feedback! We are glad that you’ve enjoyed your time in Innsbruck, and that you’ve appreciated our traditional atmosphere. I’ve personally forwarded your compliments to our colleague, she thanks you heartily. We are sorry if the room didn’t satisfy your expectations; however, we offer different kind of bedrooms, traditional and modern ones.... More

Budapest, Hungary
Top Contributor
55 reviews 55 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed January 14, 2014

Location: It has a good location and easy access from the main train station. If you walk you can reach it in 5 minutes. The street is quiet so you will be able to sleep at night. Staff: Friendly and helpful! Room: I was in a small room for one person. It was really small! If you step in you... More

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tiberi, Front Office Manager at Hotel Sailer, responded to this review

Dear Mr. Venom_six, We would like to thank you for taking your time and leave us a feedback about your stay. We are sorry if the room hasn’t satisfied your expectations; we are always trying to let our guests fell good and welcome. We already took care of the malfunction of the telephone; I’ll speak with my team to analyze... More

london
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 28, 2013 via mobile

This hotel is £88 a night on my deal. No idea what I am paying for my room has nothing in it to justify this cost and no uk tv either at this price !!!! Rooms are dated, shabby light fittings scratched furniture. Bathroom has never been upgraded It's not very near the old town which is the nice part.... More

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tiberi, Front Office Manager at Hotel Sailer, responded to this review

Dear Guest, first of all we would like to thank you for taking your time to evaluate your stay in Innsbruck, We are really sorry to read about your disappointment. Our prices are calibrated with the other hotels in Innsbruck and so are our standards. We are really sorry that your expectations weren’t satisfied, but at the same time we... More

A TripAdvisor Member
5 of 5 stars Reviewed December 24, 2013

The room was nice, big and clean. Very good location: near the railways station; casino, shops and restaurant nearby; short stroll to the old town. Good breakfast choice. La maggior parte del personale parla italiano.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 1
tiberi, Front Office Manager at Hotel Sailer, responded to this review

Dear Guest, Thank you very much for taking your time to write a review about your stay! We're glad that you could appreciate our house, our location and of course our friendly and multilingual staff. Speriamo di poterLa accogliere nuovamente presso il nostro hotel, Cordiali saluti. More

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Additional Information about Hotel Sailer

Address: Adamgasse 8, Innsbruck 6020, Austria
Phone Number:
Location: Austria > Austrian Alps > Tirol > Innsbruck
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Sailer 4*
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Also Known As:
Sailer Hotel Innsbruck

73 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#18 Luxury Hotel in Innsbruck
Hotel Class
Number of rooms
87

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