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Hotel Sailer

4.0 of 5
Hotel website
Adamgasse 8, Innsbruck 6020, Austria
1 room 1 adult
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Hotel Sailer
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364 Reviews from our TripAdvisor Community

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2 reviews
3 of 5 stars Reviewed 4 days ago NEW

A bit of a difficult one to sum up really. To be fair the room was quite spacious and functional, with a sort of sofa/ tv room adjoining. Actually we found the shower room a bit unusual in that it is in the bedroom with glass panels round it. Frosted glass in the appropriate areas :) No extras in the... More 

Helpful?
Thank Alan C
Paris, France
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff is lovely. But the hotel stinks of cigarette smoke. There is a bar as you enter the hotel where people smoke cigarettes and cigars. Great if you are a smoker but unpleasant if you are a nonsmoker. It really stinks and often it would smell all the way to the 2nd European floor and in my room. They... More 

Helpful?
Thank Ralph11Paris_France
1 review
1 of 5 stars Reviewed 2 weeks ago

I'm writing a review for a hotel I have never stayed in. My husband and I were booked to stay at Hotel Sailer in January but the sudden death of my husband's sister meant we had to change our travel plans. We twice asked the hotel to consider the difficult circumstances, completely outside our control, and change our booking to... More 

Helpful?
Thank Sue B

Travelers are raving about these Innsbruck hotels

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Nice position and basic rooms! We stayed one night only! When we arrived in the room I've found the toilet bowl dirty! Nobody clean it before we join the room!!! The twin beds not so comfortable!! The receptionist not so nice if we asking somethings!! The breakfast so so basic..... I don't recommend it to anyone.....

Helpful?
Thank Mario C
Lebanon
Level Contributor
3 reviews
2 of 5 stars Reviewed January 3, 2016

The hotel is very nice and cozy. Looks very old, nicely renovated, except the bathrooms are somehow transparent. Shy people should not stay in this hotel, unless the hotel has other rooms with closed bathrooms. Some staff were very nice and helpful, others were very mean and not welcoming, especially the first day of January. Maybe they stayed long partying,... More 

Review collected in partnership with this hotel

Helpful?
Thank webernadine
HotelSailerTeam, Front Office at Hotel Sailer, responded to this review

Dear Guest, thank you for taking your time to write a review about our Hotel! We are really sorry to hear that you haven’t enjoyed your stay; the complete satisfaction of our guests is our main aim and therefore we offer a possible solutions relate to different cultures. Critics are however really important to let us grow and improve our... More 

London, United Kingdom
Level Contributor
125 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 stars Reviewed December 31, 2015 via mobile

Hotel Sailer is one of those old school hotels that could be amazing with a little bit of TLC. Set in a fantastic location, equidistant from the Hauptbahnhof and Altstadt, you can stroll pretty much anywhere in Innsbruck. On first impressions everything was great. We were given a warm welcome by the knowledgable staff. Beds seemed comfortable and there was... More 

Helpful?
1 Thank feldy1983
HotelSailerTeam, Front Office at Hotel Sailer, responded to this review

Dear Ladies and Gentlemen, thank you for taking your time to write a review about our Hotel! We are glad to hear that you enjoy our breakfast and our reception. We are really sorry to hear about the problem with the heating. The complete satisfaction of our guests is our main aim and therefore our reception is open anytime to... More 

Perth, Australia
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 27, 2015

We stayed here for the 4 days over Christmas. We booked 2 Junior Suites, that were quite basic but comfortable. I can't imagine staying in any of the smaller rooms as this one wasn't overly large. The location is fabulous. The train station is literally across the road & the main town is just around the corner. The highlight of... More 

Helpful?
Thank Places2GoLots2See
HotelSailerTeam, Front Office at Hotel Sailer, responded to this review

Dear Ladies and Gentlemen, thank you for taking your time to write a review about our Hotel! We are glad to hear that you enjoy your stay in our hotel and our restaurant! It was a pleasure to have you with us. We are looking forward to welcome you again in our hotel. Best regards, Family Sailer and Team More 

Walsall, United Kingdom
1 review
2 of 5 stars Reviewed December 20, 2015 via mobile

Stayed at the hotel with my husband and baby girl (17 months) for 3 nights. Although everything was within reach and quite impressive when you walk into the hotel ( although entrance is not stroller / wheelchair friendly!), the hotel room itself was a dissapointment! We had booked a double room and it just did not make sense for it... More 

Helpful?
Thank Priti S
HotelSailerTeam, Front Office at Hotel Sailer, responded to this review

Dear Guest, thank you for taking your time to write a review about our Hotel! We are really sorry to hear that you haven’t enjoyed your stay; the complete satisfaction of our guests is our main aim and therefore we can offer an upgrade of your room category based on your wishes. The choice in our Hot American buffet breakfast... More 

Southbourne, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 12, 2015

Stayed here with my husband from Thursday to Sunday for our annual pre Christmas break. Great hotel, very clean, helpful staff and centrally located. Only a brisk 5 minute walk into the main shopping area. If your lucky you may even get a good view from your room of the mountains. Highly recommend!

Helpful?
Thank kukie w
HotelSailerTeam, Front Office at Hotel Sailer, responded to this review

Dear Ladies and Gentlemen, thank you for taking your time to write a review about our hotel! We are glad to hear that you enjoy your stay in our hotel and that you appreciated our service. We are looking forward to welcome you again in our hotel. Best regards, Family Sailer and Team More 

Heidelberg, Germany
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed November 23, 2015

The location is very good, just few minutes walk to the city center and train station. They don't have private parking lots but beside this hotel there is a parking garage for 30€/day. Breakfast is already inclusive. This hotel is also family friendly.

Helpful?
Thank veronica_vania
HotelSailerTeam, Front Office at Hotel Sailer, responded to this review

Dear Mrs Vania, thank you very much for your feedback! We are glad that you’ve enjoyed your time in Innsbruck, and that you’ve appreciated our traditional atmosphere. We have an own garage for our guests with a price of EUR 13,00/night, but a reservation is needed. Just let us know that you need one and we will book it for... More 

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