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Hilton Innsbruck

4.0 of 5 Salurner Strasse 15 | A-6010 Innsbruck, Innsbruck 6010, Austria
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Certificate of Excellence 2014
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Hilton Innsbruck
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Hilton Innsbruck
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995 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wollongong, Australia
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We liked this place when we stayed for 5 nights with our three teenage boys. This was a compromise holiday with three skiers and 2 non. So we wanted somewhere for both. Innsbruck has a lot to offer non skiers. This is an 80's property and shows it's age. It's lobby is reasonably small. It has a ski room near... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear David F, Thank you very much for your recent stay at our hotel. I am very happy that our inspirational environment helped to create memories that will last long after your time with us concluded and that we could contribute to your compromise holiday! Location is key to explore a city, so I am very happy that our location... More 

Kanpur, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

except for the casino , there is nothing special about this Hilton... very ordinary Lobby & rooms . lacks the Luxury which Hilton are famous for.. service is also much below PAR .... do not plan for more than a day here unless you are a casino freak.

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear prashant704, thank you very much for your feedback on Tripadvisor, your feedback is very valid to us and helps us a lot to improve. We are very sorry about the mentioned inconveniences during your stay. We are in negotiations with our owner regarding refurbishment. Thank you for mentioning the Casino experience! Please be informed that we have already discussed... More 

Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I prepaid for my stay.still reception lady charged me again for same amount.she also charged me for some miscellaneous amount also despite of cash security deposit. thankfully i already instruct my bank not to validate any more amount to hilton. No free Internet or wifi in the room.hv to sit in lobby to use net.no free parking in hotel.no complementary... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Amitraij1978, Thank you very much for having taken the time to give us some feedback on your stay at the Hilton Innsbruck. I am very sorry that you were not satisfied with the overall experience and services of the hotel. I have already forwarded your comments to our teams and discussed your comments in detail in order to prevent... More 

Southend-on-Sea, United Kingdom
Top Contributor
129 reviews 129 reviews
50 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a big chain in a small city and a small country. One thing Austria does well in independent hotels and there are a lot better hotels in Innsbruck but they do ok because of the staff. The staff on the whole site good. The hotel is dated and is in need of a refit, thebathroom looked more like... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Matt A, We are very happy that you have had in general a very good stay with us. Your comment about the location of the hotel and its services are great to hear about.Please be assured I have shared your words with our teams. We are in talks with our owner regarding a general reservation and looking forward to... More 

Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our stay at Innsbruck was the first of our trip to Europe after 30+ hrs travelling Hotel was easy to find thanks to directions kindly provided by reception prior to our departure from home Local restaurants were in easy walking distance from the hotel Breakfast was not included with our room and on perusal of the menu seemed expensive for... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Rigwr, Thank you very much for your recent stay at our hotel. I am very happy that our inspirational environment helped to create memories that will last long after your time with us concluded. Location is key to explore a city, so I am very happy that our location made it easy for you! Thank you for your visit,... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We count on Hiltons to be a reliable, enjoyable stay. We have never been disappointed. This was a first. The rooms are in dire need of a makeover. Two different evenings we asked for a spare blanket and they said they had none. How does a hotel of this size not have a spare blanket? We were ignored at the... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear LovetoGlobeTrot, thank you very much for having taken the time to give us some feedback on your recent stay at the Hilton Innsbruck. First of all I am very sorry about the entire situation you describe. Please be informed that you are one of our most valuable guests. What happened to you during your stay does indeed not match... More 

Prague
Top Contributor
138 reviews 138 reviews
69 hotel reviews
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Staff really not helpfull. They did not give me anything extra, even if I have silver Hilton card. No upgrade, no free internet, parking, not even 1queen bed I requested. We got 2 twin room. Rooms look old and need renovation. Breakfast was great, the best during our 1 night stay.

Was this review helpful? Yes 1
Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Kaka3, thank you very much for having taken the time to give us some feedback on your recent stay at the Hilton Innsbruck. First of all I am very sorry about the entire situation at the front desk. Please be informed that you are one of our most valuable guests. What happened to you during your stay does indeed... More 

Bath
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Welcoming staff, great views, fab breakfast well worth the deal for a longer stay, quiet rooms. We were 13th floor near lift and heard nothing. Views from upperfloors stunning. Belinda and team made breakfast a fantastic welcoming experience. Stayed 6 nights inc new years eve.tip don't order room service this night....took ages . Very close to town centre. Waling distance... More 

Was this review helpful? Yes
Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear hengeangel, First of all I would take this opportunity to thank you to post your excellent and detailled 4 star review on tripadvisor. We are extremely happy that you have had a great stay with us. Your comment about the awesome service, the breakfast (especially Belinda) and the hotel with its view and the location makes us very happy.... More 

Hampshire, United Kingdom
Contributor
17 reviews 17 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here just for 1 night for a business trip. The rooms and bathrooms are looking a bit tired and is probably due for an upgrade soon. It’s still perfectly comfortable and the views are spectacular but don’t expect anything too fancy. Breakfast was fairly average. I’d probably look for an alternative next time I’m in Innsbruck.

Was this review helpful? Yes
Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Ben O, Thank you very much for your rating on tripadvisor. We are very happy that you stayed in our hotel, and that you liked the location and the views! Please feel free to conatct me anytime for further assistance. We are looking forward to welcoming you back in the near future. Kind regards, Torsten Weller Hotel Manager torsten.weller@hilton.com More 

north wales
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for 5 nights in december. Staff were very helpful showing us where to get buses, markets, shops, ski rental etc. Their english was top notch. Hotel foyer, restaurant and bedrooms were much better than I had expected. V clean and clearly looked after. We had breakfast 1 morning (16 euros each). I thought this was V expensive but... More 

Was this review helpful? Yes 1
Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear x9jpf, Thank you very much for your recent stay at our hotel. I am very happy that our inspirational environment helped to create memories that will last long after your time with us concluded. Location is key to explore a city, so I am very happy that our location made it easy for you! Thank you for your visit,... More 

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Additional Information about Hilton Innsbruck

Address: Salurner Strasse 15 | A-6010 Innsbruck, Innsbruck 6010, Austria
Phone Number:
Location: Austria > Austrian Alps > Tirol > Innsbruck
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Innsbruck 4*
Number of rooms: 176
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Also Known As:
Hilton Innsbruck Hotel Innsbruck
Hilton International Innsbruck
Innsbruck Hilton International
Hotel Style:
#1 Green Hotel in Innsbruck
#7 Family Hotel in Innsbruck
#9 Business Hotel in Innsbruck
#11 Luxury Hotel in Innsbruck
#12 Romantic Hotel in Innsbruck

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