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Hilton Innsbruck

Certificate of Excellence
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Salurner Strasse 15 | A-6010 Innsbruck, Innsbruck 6010, Austria
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Hilton Innsbruck
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Hilton Innsbruck
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1,058 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hobart, Australia
Top Contributor
67 reviews 67 reviews
45 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Sorry this is the worst hotel we have stayed in on this trip. Staff were pleasant and helpful enough but the girl at check in didn't know her left from right and sent us off walking the wrong way. The room we were given had two beds joined together with no side tables and only one pillow we requested side... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear LA143, We apologize that your stay at the Hilton Innsbruck did not meet your expectations. I am concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. Please, give us an opportunity to correct any possible lapse in... More 

Thailand
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We really enjoyed our stay here. I really normally do not like to stay in a chain hotel, and prefer boutique smaller hotels however the service here was personalised, the room very comfortable, in a convenient but quiet location. Really good value for money. Close to a couple of nice restaurants and the old town.

Was this review helpful? Yes 1
Torsten W, Manager at Hilton Innsbruck, responded to this review

Great 4 star rating, ThailandKathy! Your rating fills us with lots of pride. The location and the views from our hotel, the highest building in Innsbruck, are indeed incredible! Everyday another picture postcard view, no matter what weather! I have forwarded your comments to our teams as it is words and ratings like yours which inspire us permanently to follow... More 

Mumbai, India
1 review
5 of 5 stars Reviewed 1 week ago

Good Location especially since we had day trips by train. Nice and helpful staff, clean rooms, clean bathroom. Room was a bit warm. Very nice views from the room. Also required a Smoking room which was made available.

Review collected in partnership with Hilton Hotels & Resorts

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Uday M, Thank you very much for your recent stay at our hotel. I am very happy that our inspirational environment helped to create memories that will last long after your time with us concluded. Location is key to explore a city, so I am very happy that our location made it easy for you! Thank you for your... More 

Leesburg, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

Stayed 3 nights last week April 2015. The hotel and room were superb! The central location made walking to everything very easy. The staff were very, very friendly and helpful. My son and I had a room with double beds. Very clean, up to date and comfortable with a great view looking south to the Bergisel. I would stay here... More 

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ChrisseeInnsbruck, Manager at Hilton Innsbruck, responded to this review

Dear Robert R, Thank you very much for your recent stay at our hotel. I am very happy that our inspirational environment helped to create memories that will last long after your time with us concluded. Fantastic that you did mention our services and our staff as this is great motivation to keep moving forward. Location is key to explore... More 

Kolkata
Top Contributor
60 reviews 60 reviews
15 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 1 week ago

Without a speck of a doubt, this was one of the best stays we(me and my wife) have had (and we did have quite a lot) . Why you ask ?? Here's why - 1. Location - This is always the most important factor for us because we are not leisure travelers. The Hotel is less than a few hundred... More 

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ChrisseeInnsbruck, Manager at Hilton Innsbruck, responded to this review

Captain Basu, Wow! Thank you so much for your wonderful feedback. The entire team here truly goes out of their way to deliver memorable experiences, so hearing about how great they all are, is just music to our ears! Location is key, so I am glad that our central spot catered to your needs and ease of movement was so... More 

London
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

the 3 Swiss Ibis BUDGET hotels after this stay were all better. Extra bed for daughter forgotten on night one. rickety one left for second night. Internet - AWFUL. reminded me of my old 2400 bps analogue modem. THAT slow. Reception blame very full hotel so lots of users. it's never THEM. TV. Start watching an English language movie -... More 

Was this review helpful? Yes 2
ChrisseeInnsbruck, Manager at Hilton Innsbruck, responded to this review

Dear Maurits_van_Eijck, thank you very much for your feedback on Tripadvisor, your feedback is very valid to us and helps us a lot to improve. We are very sorry about the mentioned inconveniences during your stay. We are in negotiations with our owner regarding refurbishment. Please be informed that we have already discussed all your more than valid points with... More 

Edinburgh, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here en route to our ski holiday and on the way back. It's ok, meant to be no-smoking but our room stank of smoke. Something to be wary of in Austria. The breakfast selection was great - anything you could want but it wasn't actually that tasty.

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Martin M, Director of Sales at Hilton Innsbruck, responded to this review

Dear LHS115, thank you very much for your recent stay at our Hilton Innsbruck and for your 3 star rating on Tripadvisor. Your feedback helps us a lot to improve continuously our performance. I have shared your points with our teams. Thank you for your point regarding the smell of smoke, we will have a look at it and take... More 

Vantaa, Finland
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There was a beautiful view from my room to the city of Innsbruck, airport and surrounding Alps. The room was in good condition and cleaning was done perfectly. The hotel is in convenient walking distance from railway station.

Was this review helpful? Yes 1
Martin M, Director of Sales at Hilton Innsbruck, responded to this review

Dear tjs1982, thank you for your recent stay at our Hilton Innsbruck and your great 4 star rating on Tripadvisor. I am very pleased to share your comments with our team as I know that this is the best motivation. I am hoping to welcoming you back very soon, so that our attentive staff can spoil you again. For now... More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for a couple of nights over new year as part of a family holiday and I had a thoroughly enjoyable stay! The cleanliness, staff and food of this hotel was excellent. This hotel is located only a short walk away from the old town. I recommend this hotel to anyone!

Was this review helpful? Yes 1
Martin M, Director of Sales at Hilton Innsbruck, responded to this review

Great 5 star rating, Grace F, THANK YOU ! Your rating fills us with lots of pride. I have forwarded your comments to our teams as it is words and ratings like yours which inspire us permanently to follow the path of our and Conrad Hilton´s vision to "Fill the earth with the light and warmth of hospitality". Great to... More 

Somerset, UK
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

When I booked the Hilton I had read some reviews and it stuck in my mind that some comments talked of it being tired and out-of-date having been built for the winter Olympics in the 60s. But, being honest about it, given the deal I was offered, I thought we could take a little 60s kitsch. What we found, as... More 

Was this review helpful? Yes 2
ChrisseeInnsbruck, Manager at Hilton Innsbruck, responded to this review

Dear IanMKD, Thank you very much for your recent stay at our hotel. I am very happy that our inspirational environment helped to create memories that will last long after your time with us concluded. Fantastic that you did mention our services and our staff as this is great motivation to keep moving forward. Location is key to explore a... More 

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