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Hilton Innsbruck

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Salurner Strasse 15 | A-6020 Innsbruck, Innsbruck 6020, Austria
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Hilton Innsbruck
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1,365 Reviews from our TripAdvisor Community

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Adirondack Mountains
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved this hotel and Innsbruck - it's an easy walk to the downtown area which is a beautiful town that's clean and friendly. The bar and restaurant were delightful and the breakfast buffet was another European sensation! There is a Casino but we didn't use it. We loved Austria and hope to return to Innsbruck! We can't say enough... More 

Helpful?
Thank AdkSkiGirl
torstenweller, Manager at Hilton Innsbruck, responded to this review

Dear AdkSkiGirl, WOW, we love your words: " We can't say enough about the friendly accommodating staff - they were wonderful and very customer/consumer oriented!" And everything else you have stated in your excellent review. Great to read that we did deliver above and beyond your expectations and we surely hope that you will be our guest very soon again.... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The best was the breakfast, I really enjoyed it. The room was quite big, many TV channels, wi-fi worked fine. Location also good. What was wrong...: - this is an old hotel, for sure needs refurbishment, you can see in the bathroom.. - waiting for a lift takes about 5 minutes... really... - I do not know why they treat... More 

Helpful?
1 Thank TDEPL
torstenweller, Manager at Hilton Innsbruck, responded to this review

Dear Trttfrggggggggggf, your feedback is much appreciated! Thank you for taking the time. I am pleased to hear you enjoyed your stay in general and am sorry we could not satisfy you to 100%. I take the mentioned issues on board to discuss in our next executive management meeting. We surely hope to welcoming you again in our hotel in... More 

Scunthorpe, United Kingdom
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed here overnight on our way to Italy on several occasions. The reception staff dress in traditional Tyyrolean dress and are always friendly and helpful. This time we were upgraded to a room with an enormous bathroom. Breakfast is buffet style with many hot and cold foods to choose from. A chef was busy replenishing dishes and still... More 

Helpful?
Thank margaret e
torstenweller, Manager at Hilton Innsbruck, responded to this review

Dear margaret e, you are amazing. Thank you very much your kind words about our staff and especially about our front desk staff in their local dresses. I just communicated your post with them as they deserve to read your comment! We are very much looking forward to seeing you again and thank you very much for recommending us to... More 

london
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

very nice hotel, easy access from the airport. (bus F). the hotel is in downtown (you can walk 5 times around the town within 1 hour). the hotel is old fashioned, but thats what i like. its clean with a bath tub, tea/coffee facility in the room. the breakfast was great, lovely products and good quality, very nice, friendly and... More 

Helpful?
Thank tonyhalik
torstenweller, Manager at Hilton Innsbruck, responded to this review

Dear tonyhalik, What an amazing 5 star review! Thank you so much for your lovely comments, made our day! We are pleased to see your appreciation of our location and breakfast. We are delighted to see that you have enjoyed your stay with us again and hope that you definitely return some time soon. We will spoil you again! We... More 

São Paulo
Level Contributor
109 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is standard Hilton hotel, nothing charming or special. The view, however, is fantastic. Easy walking access to downtown area. Breakfast buffet is very busy, as the hotel is quite big, with lots of ski groups. Good staff. Free wifi.

Helpful?
Thank Buriti
torstenweller, Manager at Hilton Innsbruck, responded to this review

Dear Buriti, thank you very much for your comment. We are very happy to hear that you like the magnificent views, free WIFI and our staff. Looking forward to seeing you again in the near future. Best regards, Torsten Weller Hotel Manager torsten.weller@hilton.com More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel staff is absolutely amazing! Most of them are extremely helpful and genuinely interested in making your stay a stress-free one. I really enjoyed it! To be mentioned....Ana from the front desk. She made our ski trip even better than we expected! Breakfast was also very nice. Hilton Innsbruck is worth paying a visit.

Helpful?
Thank Catrinel N
torstenweller, Manager at Hilton Innsbruck, responded to this review

Dear Catrinel N, you are amazing. Thank you very much your kid words about our staff and especially about Ana. I just communicated your post with her and the entire team as they deserve to read your comment! We are very much looking forward to seeing you again and thank you very much for recommending us to all the other... More 

Wales, UK
Level Contributor
94 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stopped here for one night prior to flying back home. Staff very helpful. Luckily had an upgrade to a Deluxe room which was huge, and gave us a fantastic view over Innsbruck. A 10 minute walk from the railway station. Would recommend as a base for visiting Innsbruck.

Helpful?
Thank Movingmike
torstenweller, Manager at Hilton Innsbruck, responded to this review

Dear Movingmike, great to read your recommendation of Hilton Innsbruck as a base! Thank you for these kind words. I will definitely pass your message onto our teams who truly deserve your praise. Hoping to welcoming you back very soon. Snowy regards from Innsbruck, Torsten Weller Hotel Manager More 

Devon UK
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for 3 nights to celebrate birthday. Arrived at 11am at the hotel and was allowed to check in early which was a great start to the stay. The room was nice and has great view over the mountains. Like others have said the bathroom is a little outdated but was clean and sufficient for us. Breakfast was excellent and... More 

Helpful?
Thank TNG76
torstenweller, Manager at Hilton Innsbruck, responded to this review

Dear TNG76, we are very happy that you wrote these wonderful comments about our hotel, our service, our breakfast and our location on tripadvisor. Conrad Hilton once said: "Location, Location, Location...and let us fill the earth with the warmth of hospitality." We are very proud that we did deliver up to his and your expectation. We are very sorry about... More 

Perth, Australia
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Just wanted to say thank you. Stopped in here today on our way home from Val Gardena via Innsbruck airport. Too early to check in so we decided to stop the Hilton for breakfast. The food was great, everything you want and need. But the shinning star was the service. The staff were friendly and falling over themselves to be... More 

Helpful?
Thank auzzieVic
torstenweller, Manager at Hilton Innsbruck, responded to this review

Dear auzzieVic, Thanks for stopping by and having breakfast in between your traveling. We are very pleased that you did enjoy our breakfast and that you did mention our service. I hope that you did have a good and save flight and we are very much looking forward to your next visit - hopefully a full stop at our hotel.... More 

Waukesha, Wisconsin
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice hotel in the middle of the city. The rooms are generally spacious and very clean. The building is older, but the furniture is fairly new. Convenient underground parking for EU$10 per day. I love the lobby, but wish there was a real fireplace or gas log and not just a TV with a virtual fire scene, esp. after a... More 

Helpful?
Thank T-Rex T
torstenweller, Manager at Hilton Innsbruck, responded to this review

Dear T-Rex T, We are so honored to be considered in the center of everything. We appreciate you taking the time to complete a survey and look forward to seeing you back at the Hilton Innsbruck soon! Best regards, Torsten Weller Hotel Manager More 

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