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Hilton Innsbruck

4.0 of 5 Salurner Strasse 15 | A-6010 Innsbruck, Innsbruck 6010, Austria
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Certificate of Excellence 2014
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Hilton Innsbruck
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Hilton Innsbruck
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910 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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The Netherlands
Contributor
20 reviews 20 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Nice hotel in the city-centre and easy accessible from motorway. Modern, well equipped rooms and very clean bathroom with shower in bath-tub. WiFi and breakfast came with the package we booked. We had a delicious breakfast-buffet and warm items are served by the waiter. In our case she was not just friendly, but also dedicated. Makes a very good start... More

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear travel61addict, Thank you very much for your recent stay at our hotel. I am very happy that our inspirational environment and unparalleled service as well as the friendliness of our team, especially Belinda, did make the the difference and helped to create memories that will last long after your time with us concluded. Great to read about your superb... More

New Delhi, India
Contributor
20 reviews 20 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Positives Warm reception, helpful , welcoming. Rooms higher floors overlooking mountains and nice city view. Negatives Room cleaning horrible. Breakfast just average. Inefficient staff at the breakfast restaurant. Location not too great. Wifi not free. That's a joke . You have to go to the lobby to access free wifi.

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Rahul R, Thank you for taking the time to post your very good 3 star rating and your comments on tripadvisor. All guest comments are extremely important to us, as it is only through first hand experiences such as yours, that we can continuously improve our services. I was naturally pleased to see that your feedback about our services... More

Norfolk, Virginia
Top Contributor
96 reviews 96 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Hit or miss pretty much describes our recent visit. Front desk staff was great and welcoming. Room was ok and the service in the restaurant was spotty, especially at breakfast. All in all a relatively forgettable experience.

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear JimCarroll3, thank you very much for your feedback on Tripadvisor, your feedback is very valid to us and helps us a lot to improve. Hit and miss is not good enough for us. We are very sorry about the mentioned inconveniences during your stay. Please be informed that we have already discussed all your more than valid points with... More

Jenkintown, Pennsylvania
Top Contributor
64 reviews 64 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are decent in size. Free wifi in the lobby. The hotel served us a buffer dinner that was very average. Dessert consisted of strawberry pudding and diced fruit. You would think that the hotel would have served a selection of pastries. Isn't that one of the foods that Austria is famous for? Breakfast buffet was very good. All... More

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Great 4 star rating, gjet72, THANK YOU ! we are very happy that you wrote these wonderful comments about our hotel and our services on tripadvisor. Conrad Hilton once said: "Location, Location, Location...and let us fill the earth with the warmth of hospitality." We are very proud that we did deliver up to his and your expectation. I am very... More

Brisbane, Australia
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hotel is right in down town Innsbruck. Only a 5 Minute walk into town. The views of the sunrise in the morning from the room was lovely. The staff were friendly. Only have free Wifi in the reception area not in the rooms. The buffet breakfast was OK. The room was clean and spacious by European standard's.

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Great 5 stars, Cruisader007, please be our guest anytime! Thank you for your stay at our hotel. I am happy to hear that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Great to hear that we "MAKE IT RIGHT", especially our location and services that you post on... More

Montreal, Canada
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I went recently for a stay of 3 nights during a meeting in Innsbruck. Great location, easy to access downtown and the convention center. Facilities in good shape, and professional staff. The internet could more powerful. The breakfast was correct, nothing special but fair enough. All in all, a good alternative while in Innsbruck at a reasonable price.

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Alberto R, Thank you very much for having taken the time to give us some feedback on your recent stay at the Hilton Innsbruck. Great to read that you have had good time at HIlton Innsbruck and our city! We are very happy that you did praise the friendliness and helpfulness of our staff as well as our room... More

Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel was in a great location to the town 5 mins walk. Clean and great facilities with the staff welcoming. Casino in the same building with lots of dinning surrounding area. Breakfast good variety and very tasty. Great view of town and ski slopes.

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Jane W, Thank you very much for your recent stay at our hotel. I am very happy that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Location, cleanliness, freindliness and breakfast is key to for a successful hotel stay, so I am very happy that our location... More

Quebec City, Canada
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hilton quality hotel, next to a casino. In general the hotel is nice, although it hides the tyrolian surrounding and puts you in a north american bubble. This is ok if you want to get the same stuff as in north america, but not the right hotel if you want to discover better how people live in that part of... More

Was this review helpful? Yes 2
Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear rudbeckie, Thank you for taking the time to post your very good 3 star rating and your comments on tripadvisor. All guest comments are extremely important to us, as it is only through first hand experiences such as yours, that we can continuously improve our services. I was naturally pleased to see that your feedback about our services in... More

Milwaukee
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Quiet room could barely hear church bells with windows closed. 3 blocks and 5 minute walk from train station. Probably 10 minute walk to old town. Large safe, air conditioning. Otherwise standard Hilton.

Was this review helpful? Yes
Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear MilwaukeeCraig, we are very happy that you wrote these nice comments about our hotel on tripadvisor. Your comment about the the location is truly a good one as we definitely are located in the center of all important places of interest. For now I remain with the best regards from the "Capital of the Alps", Torsten Weller Hotel Manager... More

Senior Contributor
27 reviews 27 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 10, 2014

I only stayed 3 days. I love the hotel. The service is good. The food as well. The concierge is very helpfull. The bus stop for the hop&off is not far The view from my room was very nice just in front of the mountains. Dogs are allowed.

Was this review helpful? Yes
Sophie G, Team Hilton Innsbruck at Hilton Innsbruck, responded to this review

Dear LaceyW, thank you so much for your great 5 star review of our Hilton Innsbruck on Tripadvisor. It`s great to see that you loved our food, service, concierge and also our very good location. We have shared your feedback with all our staff members, they are very happy to hear so nice comments. We are more than looking forward... More

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Additional Information about Hilton Innsbruck

Address: Salurner Strasse 15 | A-6010 Innsbruck, Innsbruck 6010, Austria
Phone Number:
Location: Austria > Austrian Alps > Tirol > Innsbruck
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Innsbruck 4*
Number of rooms: 176
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Also Known As:
Hilton Innsbruck Hotel Innsbruck
Hilton International Innsbruck
Innsbruck Hilton International
Hotel Style
#1 Green Hotel in Innsbruck #7 Family Hotel in Innsbruck #9 Business Hotel in Innsbruck #10 Luxury Hotel in Innsbruck #11 Romantic Hotel in Innsbruck

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