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Hilton Innsbruck

4.0 of 5 Salurner Strasse 15 | A-6010 Innsbruck, Innsbruck 6010, Austria
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Hilton Innsbruck
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Hilton Innsbruck
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1,011 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Farnborough, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars NEW

Just got back from staying here and already we have booked it again for our return in April...I stayed in room 801 with the most beautiful view.The hotel is spotless and the rooms are very spacious.Tobias and Rosie in the restaurant give nothing but the upmost First Class service.Reception staff are soooooo helpful,my compliments also to the Chef for a... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Beki S, Wow! Thank you so much for your wonderful feedback. The entire team here truly goes out of their way to deliver memorable experiences, so hearing about how great Tobias and Rosi are, is just music to our ears! Location is key, so I am glad that our central spot catered to your needs and ease of movement... More 

Sydney, Australia
Top Contributor
102 reviews 102 reviews
51 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The rooms here really feel like they need a refresh, does not feel like a modern hotel. The location itself is good being near the centre of town and their is a casino attached to the hotel. The reception and area also feels dated. Reception staff were ok if not overly friendly. The breakfast was good with plenty of choice... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Barry L, We are very happy that you have had in general a very good stay with us. Your comment about the location of the hotel and its services are great to hear about. Please be assured I have shared your words with our teams. We are in talks with our owner regarding a general reservation and looking forward... More 

Milan, Italy
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in Austria for a week and started from this Hotel. Location is superb ,, close to the city centre and beautiful view of the mountain. The room are ok and the all day dining place of a good standard. The personnel is very friendly and corteus Added value is the Casino

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Rosa B! Great to read your excellent 4 star rating on tripadvisor! Your words will be shared with all our team members as this is the best motivation for everybody! Congratulations for being the 1001. person to rate Hilton Innsbruck! Best regards, Torsten Weller Hotel Manager More 

Oslo
Contributor
19 reviews 19 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Upper floor, two queen beds. Two pax, one night. Central location, but a little outdated and probably the best deal in Innsbruck. They only have two smoking rooms, and all the rest is bolted like a prison, so you will not be able to open any windows, even for fresh air. Good aircondition. All floors have an outdoor staircase, allowed... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear TheDailyValium, Thank you very much for your rating on tripadvisor. We are very happy that you stayed in our hotel, and that you liked the location and the views! Please feel free to conatct me anytime for further assistance. We are looking forward to welcoming you back in the near future. Kind regards, Torsten Weller Hotel Manager torsten.weller@hilton.com More 

Vienna, Austria
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is from the Olympics in 1976 ... it is in a great location, staff is good, the whole thing just looks a bit dated (I was on the "deluxe floor", the 13th, maybe other rooms are more updated). For that the price is too high .. I was lucky and had a good rate, so I thought I... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear DiabelliMi, thank you so much for your recent stay at our Hilton Innsbruck and for your rating on Tripadvisor. We are very happy that you liked the very central position of our hotel as well as our great staff- Rest assured that I will pass on oyur nice words to our teams. We always try to bring some new... More 

Wellington, New Zealand
Top Contributor
56 reviews 56 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We wanted to book a nice hotel when we were visiting Innsbruck, so we decided on a Hilton hotel. I think it was a mistake, because it felt more like a motel than a Hilton. We were expecting a really nice room, but it ended up being an outdated room. It was clean, but I thought everything in there was... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear theredpanda987, first of all I ask you to accept my sincerest apolgies for your negative exepriences at our hotel and let me thank you for your fair 3 star rating besides that. Needless to say that this is definitely not our standard. We have used your contructive criticism to train our team to improve our services and quality levels.... More 

Istanbul, Turkey
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

MY NOTE: 8 out of 10 Price: We went over our budget ($100/night) a little but there wasn't anything else that was cheaper (of Hilton's caliber) Location: 5 minutes from Innsbruck Hauptsbahnhof and 10 minutes walk from Alt Stadt. Room: I have stayed at many many hotels but this one has the best of views. Mountain view is something different.... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear vardaro33139, wow! Thank you very much for your recent stay at our Hilton Innsbruck and your great feedback on Tripadvisor. You are absolutely right, the location surrounded by the Tyrolean mountains are unique and leave unforgettable memories behind. I shared already your feedback with our entire team, they are very happy and proud about it and we all are... More 

Wollongong, Australia
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 25, 2015

We liked this place when we stayed for 5 nights with our three teenage boys. This was a compromise holiday with three skiers and 2 non. So we wanted somewhere for both. Innsbruck has a lot to offer non skiers. This is an 80's property and shows it's age. It's lobby is reasonably small. It has a ski room near... More 

Was this review helpful? Yes 1
Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear David F, Thank you very much for your recent stay at our hotel. I am very happy that our inspirational environment helped to create memories that will last long after your time with us concluded and that we could contribute to your compromise holiday! Location is key to explore a city, so I am very happy that our location... More 

Kanpur, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 24, 2015

except for the casino , there is nothing special about this Hilton... very ordinary Lobby & rooms . lacks the Luxury which Hilton are famous for.. service is also much below PAR .... do not plan for more than a day here unless you are a casino freak.

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear prashant704, thank you very much for your feedback on Tripadvisor, your feedback is very valid to us and helps us a lot to improve. We are very sorry about the mentioned inconveniences during your stay. We are in negotiations with our owner regarding refurbishment. Thank you for mentioning the Casino experience! Please be informed that we have already discussed... More 

Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 20, 2015

I prepaid for my stay.still reception lady charged me again for same amount.she also charged me for some miscellaneous amount also despite of cash security deposit. thankfully i already instruct my bank not to validate any more amount to hilton. No free Internet or wifi in the room.hv to sit in lobby to use net.no free parking in hotel.no complementary... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Amitraij1978, Thank you very much for having taken the time to give us some feedback on your stay at the Hilton Innsbruck. I am very sorry that you were not satisfied with the overall experience and services of the hotel. I have already forwarded your comments to our teams and discussed your comments in detail in order to prevent... More 

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Additional Information about Hilton Innsbruck

Address: Salurner Strasse 15 | A-6010 Innsbruck, Innsbruck 6010, Austria
Phone Number:
Location: Austria > Austrian Alps > Tirol > Innsbruck
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Innsbruck 4*
Number of rooms: 176
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Also Known As:
Hilton Innsbruck Hotel Innsbruck
Hilton International Innsbruck
Innsbruck Hilton International
Hotel Style:
#1 Green Hotel in Innsbruck
#7 Family Hotel in Innsbruck
#9 Business Hotel in Innsbruck
#11 Romantic Hotel in Innsbruck
#12 Luxury Hotel in Innsbruck

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