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Hilton Innsbruck

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Salurner Strasse 15 | A-6010 Innsbruck, Innsbruck 6010, Austria
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Hilton Innsbruck
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Hilton Innsbruck
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1,081 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Walnut Cove, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The Hilton Innsbruck is conveniently located with amazing views. It is just a brief walk from the Innsbruck Central Station. The management and staff are very accommodating and helpful. On sight services include a very good restaurant, casino and patio bar. Shopping is very close with many area dining options. I would be amiss if I did not make a... More 

Was this review helpful? Yes
ChrisseeInnsbruck, Manager at Hilton Innsbruck, responded to this review

Dear Chad J, great to read your inspirational words on our services and staff. Especially that you mention Tobias is awesome! I already passed on your note to hime and for sure he will get a recognition for his excellent services. Hope to welcoming you back very soon ! Have a great summer! Torsten Weller Hotel Manager More 

Zurich, Switzerland
Top Contributor
53 reviews 53 reviews
45 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I rate the Hilton Innsbruck with three points. But one of them is only due to the very friendly restaurant manager who greeted us for breakfast. You made our day! Apart from this, the hotel delivers low three-star quality. I haven't experienced worse blankets in 20 years, even the towels are worn out. This is the lowest level of a... More 

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ChrisseeInnsbruck, Manager at Hilton Innsbruck, responded to this review

Dear Marcel M, Thank you very much for your kind comments and your 3 star rating on tripadvisor. We are very happy that you really enjoyed our the welcoming of our Restaurant Manager and that this made on star difference! Please be assured that we are in talks with our owner regarding a master renovation. Kindest regards, Torsten Weller Hotel... More 

Bengaluru (Bangalore), India
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We opted for this hotel due to competitive tariff... And what a pleasant experience! This hotel wins you over with its location, rooms, front office staff service.. Full marks on all counts. And what a view.. Our room had THE VIEW!!

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ChrisseeInnsbruck, Manager at Hilton Innsbruck, responded to this review

Dear Kulkudi! Great to read your excellent 5 star rating on tripadvisor and that you were very happy about the services, location and views of the hotel. Your words will be shared with all our team members as this is the best motivation for everybody. Congratulations for this great rating as you make many people very happy and help many... More 

Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 3 nights at the hotel, staff are exceptionally pleasant and helpful. Accident with broken bottle and cut foot in the early hours of the morning ( no I wasn't drunk) brought instant assistance from the night manager with offers to contact a doctor etc for help. First aid supplies readily offered to assist.. Room was of good size... More 

Was this review helpful? Yes
ChrisseeInnsbruck, Manager at Hilton Innsbruck, responded to this review

Dear Chris M, Thanks for your awesome review. To take special care of our guests is our passion and we are very happy that you did enjoy your time here in Innsbruck. It was Kevin who did help and I am very proud to hear that he did an excellent job of assisting you. Hoping very much to welcoming you... More 

Darwin, Australia
Top Contributor
57 reviews 57 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Hotel was extremely clean and asthetically pleasing. Breakfast was awesome. Staff were lovely, very accomodating and friendly. We highly recommend this hotel to anyone in the area. Location is also favourable.

Was this review helpful? Yes
Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Deerings_NT! Great to read your excellent 5 star rating on tripadvisor and that you were very happy about the services, location and views of the hotel. Your words will be shared with all our team members as this is the best motivation for everybody. Congratulations for this great rating as you make many people very happy and help many... More 

Edinburgh area
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have stayed here quite a few times in recent years. Breakfast up to usual Hilton standard but you have to be careful to avoid busy times when bus parties are rushing to leave in the mornings at times. Pay extra, if need be, for a high up room for better views. Tram stops are at the door. Close to Old... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear Alan B, thank you for your recent stay at our Hilton Innsbruck and your great 4 star rating on Tripadvisor. I am very pleased to share your comments with our team as I know that this is the best motivation. I am hoping to welcoming you back very soon, so that our attentive staff can spoil you again. For... More 

Houston
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent a week at the Innsbruck Hilton - very pleasant. Staff was friendly and helpful, nice breakfast, room was perfectly clean, etc. Location is convenient to both the historic Old Town and the train station.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear nchristie, Thank you so much for sharing.....truly pleased regarding your recent experience with us. The location is absolutely remarkable and I am fortunate for having shared it with you. The spacious and clean rooms do make a difference and we are truly honored that you do recommend the Hilton Innsbruck! I am very pleased to share your comments with... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have been in Europe for a month and do not normally write reviews. I cannot believe this hotel is number 1 in Innsbruck. This is the worst hotel I have stayed at this far. The room I stayed in needed updating. It was a vision of the 90's. There is a lack of attention to detail here. One pillow,... More 

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Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear 143Melvin, thank you very much for your feedback on Tripadvisor, your feedback is very valid to us and helps us a lot to improve. We are very sorry about the mentioned inconveniences during your stay. We are in negotiations with our owner regarding refurbishment of all bedrooms and other areas. Please be informed that we have already discussed all... More 

Hobart, Australia
Top Contributor
69 reviews 69 reviews
47 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Sorry this is the worst hotel we have stayed in on this trip. Staff were pleasant and helpful enough but the girl at check in didn't know her left from right and sent us off walking the wrong way. The room we were given had two beds joined together with no side tables and only one pillow we requested side... More 

Was this review helpful? Yes
Torsten W, Manager at Hilton Innsbruck, responded to this review

Dear LA143, We apologize that your stay at the Hilton Innsbruck did not meet your expectations. I am concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. Please, give us an opportunity to correct any possible lapse in... More 

Thailand
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We really enjoyed our stay here. I really normally do not like to stay in a chain hotel, and prefer boutique smaller hotels however the service here was personalised, the room very comfortable, in a convenient but quiet location. Really good value for money. Close to a couple of nice restaurants and the old town.

Was this review helpful? Yes
Torsten W, Manager at Hilton Innsbruck, responded to this review

Great 4 star rating, ThailandKathy! Your rating fills us with lots of pride. The location and the views from our hotel, the highest building in Innsbruck, are indeed incredible! Everyday another picture postcard view, no matter what weather! I have forwarded your comments to our teams as it is words and ratings like yours which inspire us permanently to follow... More 

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